Hi there,

Could you please provide us with your website URL so we can check this on your end. As it is a bit hard to guess like this what might be the cause.

Thanks.

Support Elated Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hi there,

Thanks for taking an interest!

Please note that due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out. At the moment we don’t have any ETA when this update will come out.  You will for sure be notified when the theme update is out. We appreciate your patience and understanding and let us know if you have any additional questions.

Support Edge Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

i want to buy this theme but i am worried about the update as it is over 1 year.

Hi,

We maintain all our themes and we didn’t drop support for any of them. However due to global pandemic we’re updating our themes slower than usual. But it’s important to note that all our themes are compatible with the latest WP version and if you need an immediate update of any bundled plugin, our support staff will be more than happy to provide you with those.

Support Edge Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hi there,

Thanks for taking an interest! This is created with Revolution slider and you can for sure add a video instead of the image.

Let us know fi you have any additional questions anytime.

Support Edge Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hi there,

Thanks for taking an interest. We do need to say that due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out.

At the moment we don’t have any ETA when this update will come out.  You will for sure be notified when the theme update is out.

We appreciate your patience and understanding and let us know if you have any additional questions anytime.

Support Edge Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hi there,

Please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.

Support Edge Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hi there,

Please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.

Support Edge Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hi there,

Please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.

Support Edge Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hello,

Thank you for reaching us

The logo images can be changed from Edge Options > Logo and an important note is that you need to change all logos there (even the light one) https://prnt.sc/req9d0.

Another important thing is that Logo options also exist under page (local) options, and you should check if the light logo that you are using is set on-page. To do that open the page for editing, scroll down to Edge Logo and upload your logo there https://prnt.sc/req9m7.

Here’s a helpful video tutorial on logo subject:
https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002476757-How-To-Upload-And-Set-Your-Logo-Using-The-Bridge-WordPress-Theme

Hope this helps

Support Edge Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hello,

Thank you for your purchase!

If you click on this link you could see helpful step-by-step guide on how to import demo content successfully.

If you still can’t handle this yourself, you could always submit a ticket to our support forum and include your website URL and one of our support agents will assist you.

Support Edge Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hello,

Thank you for reaching us

Take look at our article about activation:
https://helpcenter.qodeinteractive.com/hc/en-us/articles/360003391778-How-To-Register-And-Activate-Themes-Registration-Activation-and-Deregistration-New-Import-Module

If you still can’t handle this yourself, you could always submit a ticket to our support forum and include your purchase code, website URL along with wp-admin access and one of our support agents will assist you.

Support Edge Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hello,

Thank you for your purchase!

If you click on this link you could see helpful step-by-step guide on how to import demo content successfully.

If you still can’t handle this yourself, you could always submit a ticket to our support forum and include your website URL along with wp-admin access and one of our support agents will assist you.

Support Edge Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hi,
Thank you for the feedback!

We are glad to hear that you like our theme!

It seems like there’s no Coming Soon page on our demo, but feel free to build it with WPBakery page builder and our shortcodes For example, you can use row with some background image, and insert title, countdown shortcode and some contact info there.

Support Edge Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hi there,
Thank you for your purchase!
If you click on this link you could see helpful step-by-step guide on how to import demo content successfully.
Regarding the missing Slider Revolution files, you just need to import them manually as described here: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002250358#bonustips
If you still can’t handle this yourself, you could always submit a ticket to our support forum and include your website URL along with wp-admin access and one of our support agents will assist you.

Support Edge Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hi again,

If there’s anything else, please submit a request on our helpcenter and one of our agents will assist you.

Also, please keep in mind that our agents’ average response time is 24 hours on weekdays.

Support Edge Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Sure, if there is anything then, I’ll ask you Thank you.

You are welcome!

Support Edge Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hi there,

Please submit a request on our helpcenter and one of our agents will assist you.

Support Edge Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hello,

The way logo dimensions work:

The maximum logo height is determined by the header height option in Theme Options > Header.

As for the logo image itself, because of retina displays, image dimensions are being divided by 2. So if you upload the logo that is 100×100, the actual dimensions will be 50×50.

In case you want a logo that is 100×100, you need to upload an image that is 200×200, and set the header height to 100.

OR you can try to add this custom css in Appearance > Customize > Additional CSS field:

@media only screen and (max-width: 1024px) {
.edgtf-mobile-header .edgtf-mobile-logo-wrapper a {
    height: 40px !important;
}
}

http://postimg.cc/WdRmxqWd

If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you → https://helpcenter.qodeinteractive.com

Support Edge Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hello,

Thank you for reaching us.

You need to set default home page from Settings > Reading.

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.

Support Edge Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Okay thank you

Please do nothing again

Hello,

It seems like all your tickets have been already answered, as you can see in the following screenshot → http://postimg.cc/9RbqdL6d

If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you → https://edge.ticksy.com

Support Edge Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hello,

Please, for anything that requires technical investigation, like this case here, reach our support team at https://edge.ticksy.com/ and there, our professionally trained support agents will assist you.

Support Edge Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

I did, i stopped getting replies that is why i came here to remind you that we have unfinished work to attend to. Thank you

Hello again,

We located tickets from you on our support forum and all are assigned to our agents who will assist you there. So, you could check responses on ticksy soon.

Please continue the conversation on the ticket.

Support Edge Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

Hello,

Thank you for reaching us.

You can change the icon from the ‘Back to Top’ using the following CSS code:

.edgtf-wrapper #edgtf-back-to-top>span .edgtf-btt-image {
    background-image: url(your-image.png) !important;
}

Just put it into Appearance > Customize > Additional CSS.

If you have any other question or you need some help, please open a ticket at https://edge.ticksy.com/ and one of our support agents will gladly assist you.

Support Edge Portfolio part of Qode Interactive

Don’t forget to sign up for our newsletter and be the first to find out all the latest news.