262 comments found.
I recently bought the template and the slider revolution cannot be attached to bullets or arrows. I can not believe it! I paid $ 60 for something that doesn’t have the basics?
Hi,
I can confirm that Revolution has both arrow and bullet. You just need to set it up properly
https://www.themepunch.com/slider-revolution/navigation-bullets/ https://www.themepunch.com/slider-revolution/navigation-arrows/If you have any further questions, feel free to submit a ticket in our support site 
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much! 
When I click on arrows or bullets, no options are displayed. Where can I send the photo so that you can see it?
By the way, this link doesn´t works: http://support.goodlayers.com/purchasecode.png
Oh sorry, it should be https://support.goodlayers.com/purchasecode.png
Please open a ticket in our support site instead. Thanks!
Hello,
After Changing hosting service, my website is no more compatible with mobile, why? are there special settings to configure ?
Can you provide your site url so we can check?
hm, can you please recheck with your host provider? I see only blank page on your website : https://take.ms/UNooH
ok sorry it was a caching issue. Could you tell me how to update revolution slider without loosing content?
Sure you can follow this : https://goodlayers.ticksy.com/article/2125/
Hola, estaría interesada en comprar el tema pero necesito saber si es compatible con plugin de calendario y plugin LMS elerning. Gracias
You can use them as third party plugin but note that we don’t have pre built stylesheet(css) for those plugins. You may have to tweak by yourself if needed.
Thanks for your interest by the way
I would like to use the theme but have 2 questions for you: In this section https://kriesi.at/themes/enfold-creative-studio/ Is it possible to change the size of the Recent Work gallery (to show smaller images)? Also, when clicking on each image is it possible to show them in a smaller size? Thanks
Hello,
Sorry, but that link is not from our theme.
Please let us know if you have any questions about our demo site: https://demo.goodlayers.com/kleanity/
Bonjour,
Avant d’acheter votre très beau thème, je voudrais savoir :
1- Pourquoi il n’y a pas de lightbox sur ces pages : https://demo.goodlayers.com/kleanity/homepage-2/ https://demo.goodlayers.com/kleanity/portfolio-masonry-4-columns-no-space/ par exemple, ni sur aucune page de portfolio ou galerie.2-Est-ce qu’il est possible de ne mettre que 3 colonnes sur cette Home page.
Merci de votre réponse. Cordialement. Isabelle
Hello,
1. This is currently set to link to the single portfolio. It can be changed to lightbox in the portfolio and gallery options.
2. Do you mean portfolio or galleries? Yes, you can put 3 columns of these on the homepage.
Does the theme use Visual Composer / WP Bakery as page editor?
Hi,
No, we use our own page builder. It’s the visual builder as well
Thanks for your interest by the way
Would like to know if this theme has the option to include a sticky header on scroll up only. Thanks.
Hi,
Unfortunately, we don’t have that in this theme :/
In this case, you may hire a coder to do customization for this.
Thanks for your interest by the way
How can I add the login option to the front page?
Hi,
We don’t have that built-in in the theme. You may put a button on something and link to /wp-admin url directly.
Thanks for reporting to us, we will push this fix in future update.
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here 
Please also provide wp access + site url so we can check on it directly.
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hello, I installed this theme on my site and I love it. But I had to move the site around on my server and now the load time is painfully slow. I think that the hard-coded URLs used in the theme are causing the problem. What should I do to fix this? FYI, I went through many of my images to make sure they didn’t have hard-coded URLs and I’m still seeing the problem. dexterouscreative.com
Hello,
Our theme doesn’t change any URLs, they are managed by WordPress.
Could you provide an example so we can understand better?
If you visit the website at dexterouscreative.com the load time is excessively slow. This only happened after I moved the site. The domain is the same but I had to move it on the server.
Sorry, there is not much we can do here. We have already optimized the theme to use as little resources as possible. The rest depends on the web-host/server you are using.
We have not come across any issue with “hard-coded URL” from any of our other users, so not sure what you are referring to :/
I checked your site on this tool: https://tools.pingdom.com/#5c445f96fb800000 and the suggestions to improve performance are about server configuration.
Thanks, I’ll take a look!
Hi, my website needs optimisation, but support period is finished. How could I extend it, and could support help resolving issue with sitemap, find why my homepage wasn’t indexed, and how I could optimize seo with one page using ID; #, keywords mapping ?
Hi,
About renew support : https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Unfortunately, we can’t really provide support regarding SEO as it’s a bit too complicated for us. However, if you can provide us the detail step by step about how the issue occurred, we might be able to help looking into that.
You may also try plugin like YOAST SEO as well.
Sorry but your support extension offer is too expensive for a question to solve.
I understand. In this case, you may not have to renew support as we are not really sure if we can solve that or not.
I’m not sure if this will help or not but just to let you know that you can assign specific ID in each wrapper. : https://take.ms/QC2VO
Thanks for your answer, ok, but could you explain me how ID assigned to wrappers would help SEO ?
You can learn more about that in a tutorial like these:
https://returnonnow.com/2012/01/anchored-links-seo/ https://www.cloudlgs.com/en/blog-675-importance-of-jump-to-links-seo-hackthanks !
Hi, My support has expired but I have a question.I know that I am building my web with a little delay. When uploading the images they look much larger than the original ones. How can I reduce them and see them is their real size ?, not cut as now. Thank you very much the template is beautiful, good work.
Can you provide page url of where you put that image?
Also, please show the screenshot which image so we can inspect from your site.
Thanks!
www.deaessence.com
Thanks but please also provide screenshot of image that you’re mentioning to. There’re many images in there so I’m not sure which one :/
I’m sorry but I don’t know how to send you a screenshot. But it’s easy to see, If you go to the up menu on Sobre mi (about me) and then Historia (history) you will see the cut photos.
I guessed that you meant the column bg images here: https://take.ms/mcwA9
Well, the theme functioning well in this case because this is a cover bg effect to make sure that image will cover the whole column area so it can be stretched up(or by side).
Normally this will depend on how your original image is. For example, if you want to show more the woman face, you have to create more white space on the top and bottom of this image : https://take.ms/5hUdd so when it stretched up, the covered area will reach the edge first and your image content inside won’t be cut.
Hi,
when will you update Kleanity Theme for the woocommerce last version please ? It’s actually outdated
Thank you !
Hi,
Sorry for the delay.
We’ll update it soon
I am trying to replicate this layout: https://demo.goodlayers.com/kleanity/portfolio-masonry-3-columns/
But I can’t get it this way. What setting is wrong here? http://prntscr.com/q638fv and http://prntscr.com/q638t5
Or is it because different image formats are used? Can someone explain?
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Is there a way to set a default portfolio layout? So that when a new portfolio item is added, the desired portfolio layout is used?
Hi,
First of all, Thanks for your interest
Well we don’t have the default setting for that but what you can do is to create a custom template from page builder. Then every-time you add a new portfolio post, you can click to import that template easily and continue from there.
Figured that out, thanks! Maybe think about implementing this feature, I am probably not the only one wanting to see this
Hi GoodLayers Team, Good Day. We are using Kleanity theme and we really need to know how can we turn on the text editor mode? For instance, I have designed a page and now I want to see the complete code/short-code of the page. How can we do that? Contact email: moinhassan@outlook.com
Hello,
Do you mean the text/code from the page-builder? Sorry, this is not is text/shortcode format, so can’t be edited directly
Hi! I updated Revolution Slider and now the one page that I have a slider (homepage) – the navigation disappears. I’m not sure what has happened :/
Never mind – was a cookie cache issue in Chrome! I cleared browsing data and it works fine.
Hello, How can I build the mega menu. I don’t want to install the demo content. Here https://demo.goodlayers.com/kleanity/ the portfolio menu. It has columns. Thanks.
Hi,
Thanks for choosing us!
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Ive been using the theme for a while, but for some reason i can only see 9 articles, and even though I edit for 20+ Load more, it is not happening….
Can you provide page url that having problem please?
Sure, it’s http://sesentalatidos.com/articulos/
hm, can you please send wp access + ftp access through the form in this page > http://themeforest.net/user/GoodLayers ?
Please also copy the message into the form as well so we can recognise your case. We will help inspecting directly.
