339 comments found.
Hello, i need to add 1 more “thicket status” option other than “available”, “sold out” and “buy tickets”. Is there any option to do that or i need to locate the form file in the theme and do it by my hands?
Hi there,
Thanks for taking an interest! Unfortunately we don’t have such an option by default, sorry about that. You may only limit number of events shown, as well as Show Event by Status.
If you are already using our theme you can always submit a request at our help center and our support team will be happy to help our point you out to a specific file.
Thanks.
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I would like to add social icons to mobile menu. I could not find the settings for that? Could you tell me how?
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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Hi, the logo wrapper has a style=”height: 25px;” which is not compatible with my logo’s aspect ratio. And there is no way to change in the settings. How can I change this setting?
Hi there,
Please read more about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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Thank you for your answer. I have checked the document you sent. However, those settings are not available in this theme. So there is no way to change the logo height in this theme. This is a must aI guess. Please add it to your todo list for the next update. Additionally, I try to use custom JS to this task. Here is the code:
new Array().slice.call(document.querySelectorAll(’.qodef-logo-wrapper>a’)).forEach(function(v){v.style.height = “50px”});
This works on Chrome console when I execute it. I added this code to Custom JS part of the theme. But unfortunately, it does not work. I am not sure if the theme adds custom JS to the loaded contents. Because I also tried with a console.log. May be I am missing something. I opened a ticket and wait support again.
Hi there,
Please simply upload the logo in double the size from how it will appear on your live website. E.g. in case the logo size on your website would be 100×100px, just upload the logo with the size of 200×200px. If you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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That worked interestingly 
Thank you very much!. It would be really cool for you to add this to your next update since Mobile header has the logo size option but default logo options does not have logo size attribute. Anyways, thanks.
Hi there,
Thank you for your suggestions and glad we could help!
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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Hi there,
I have a presale question. I am interested mostly on festival homepage and i need to place an Event Scheduler tab for 4 days of workshops, concerts etc, for example in homepage. This theme gives this ability?
I posted a screenshot to let you know what i mean. Thank you!
Hi there,
We could not find this on our themes demo, if we possible missed something please let us know but this seems to be a timeline of some kind. We do have events presented and everything you do see on our theme demo is possible for sure. If you could describe a bit more what the purpose is and features of the event schedules. You do have our event list https://mixtape.qodeinteractive.com/elements/events-list/ Keep us updated. Thanks.
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Hi, Thank you for your instant reply. Yes i saw your event list on your demo but i wanted to ask you about something like the screenshot if it somehow possible on your theme. I mean something that analyze the schedule per date on specific hours etc. Thanks again for your answer. Nikos.
I will go ahead and buy your theme thank you!
Hi there,
Glad we could help!
Support
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I bought this theme to quickly jump to one of the ready templates and tune it. However, I think it is a little bit difficult. Although I satisfied all server requirements and tried to disable other plugins, it does not download the demo content as many complained. Please do not reply me with the forum thread and documentations because I have tried all the things written on those articles. I have also opened a ticket and gave WP admin access, I am waiting for support to solve it. Hopefully, the support will help me. I will write the result here. Otherwise, I would want a refund unfortunately.
Hi there,
We have located your request and can see that an agent has been assigned and you will for sure get an answer soon.
Thank you for your patience.
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Thank you very much. An agent told me to backup my work befor it starts to work and I did and replied. I thinks it is nice for him/her to say that. I am waiting him/her to take action now. Thanks. I will write here all the details for the ones who considers buying this theme and wonders about the support.
Additionally, I discovered the error. Although the server requirements are okey, when downloading demo content, the software give a “database connection” error. I did not understand why it gives such an error because all the other db operations of the theme works quite nice. I was able to save settings and custom content. Anyways, I am waiting for the professional support.
Hi there,
Thank you for your patience and we see that an agent has been assigned, so you will for sure get an answer as soon as possible.
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Hi, the agent succesfully downloaded the demo content. He/she used XML import, actually I do not know that one exactly but it seemed like a deep concept. So I have the full demo now. Thank you for the support ! I advice!!
Hi there,
Glad we could help!
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Hi there, I’m having minor buggy issues on my Mixtape theme www.creative.jonathanrosen.com Issues: 1 . On Safari parallax scrolling is not smooth anymore as it’s very jumpy 2. On Chrome – all the icons like play button have been replaced with “I’s”. I have a feeling this is b/c my MixTape theme is still set to V 1.1. I’m not sure why it didn’t update to the latest version 1.9 from last December, nor is it giving me the ability to update manually in WP. An Ideas? Thanks
Hi there,
Thank you for reaching us!
Unfortunately we could not access your website so we could not check the Safari issue. However as for the icons you can read our article about it here. Also if you need further assistance and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
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Pre Sale question. I can see that last update for this theme is Dec 2019. When is a new update coming? is the current version compatible with woocommerce 4.4?
Hi there,
Thanks for writing in!
Please note that due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out. At the moment we don’t have any ETA when this update will come out. You will for sure be notified when the theme update is out. We appreciate your patience and understanding.
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Hello – Is there going to be an update coming soon? The Slider Revolution doesn’t work correctly and the developer (ThemePunch) said that the new update will fix the issues. They also said if saved changes are made using any older version it can wipe out data. Please keep me posted if you plan to provide an update that includes Slider Revolution 6.2.18. Thank you.
Hi there,
Please send a mail to helpcenter@qodeinteractive.com and include your purchase code and one of our agents will provide you with the latest version of Revolution Slider.
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Hi there,
Please check your Global options in Select Options > Title, possible you have set the subtitle color differently.
Also if your changes somehow do not apply please read our article about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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Hi when are you going to push through the update for WP Bakery since it does not show in the envato widget as plugins.
Hi there, Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and one of our support agents will assist you and can provide you with the latest version of the plugin.
Thanks.
Support
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Opened ticket.
Hi there,
We have now located your request and can see that an agent has responded to it.
If you have any additional questions please continue the conversation with our support agent.
Thanks.
Support
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Hi, I would like to know how to disable the preload image in my site that it’s showing before the first slide loads: (https://mixtape.qodeinteractive.com/wp-content/uploads/2016/09/mixtape-sliders-backround.jpg?id=5714)
Thanks,
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.
Support
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The albums are not displaying on the page at all, none of the animations is working for the navigation(band home), and the videos on are not popping up when clicked (just goes gray). You can view the site live here at http://webhosttestsite.xyz/
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.
Thanks.
Support
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I did, and you guys (Kristijan Eric) did nothing to help even when I provided the login. Very disappointed, nothing is working how it supposes to.
It’s not animated when you mouse over the navigation for some reason, and all other albums on the site have their songs and work fine, why not the one on the home page (band home). Also, all the videos on (band home) when clicked just make your screen gray, and nothing happens. I’ve loaded the site on 3 different devices and browsers…and your support replies that everything is fine when its clearly not.
Hi there,
Please note that our support agent are doing their best to answer all request and we are sure that the issues will be resolved as soon as possible. So please continue the conversation with our support agent.
Thank you for your patience.
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Your staff member literally told me there is tons of bugs and issues with the theme causing it to not work and your team did nothing to fix any of them. I paid $70 for this theme, and im suppose to be using it for a web design project for a client, and I CANT because YOUR TEAM IS NOT FIXING ANY OF THE BUGS.
just please, fix what’s wrong, it’s not too much for a customer to ask for the product they paid for to be fixed. The theme looks really really cool, and would make a great project. Just want it to function hows its displayed.
Hi there,
It is not too much for sure and we assure you that our agent will handle your request and help you, as this has been reported to our dev team which will take all action to fix this as soon as possible.
Thank you for your patience.
Support
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Hi there,
Just to update you on this. As we can see now our agent has answered your request and fixed one theme related issue that you were encountering. Other issues were caused either by a 3rd party plugin or that you have missed to edit your album the way it is supposed to be edited.
We hope that everything is sorted now and if you have any additional questions please keep the conversation with our support team as they can for sure help you anytime.
Support
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Hi. Does this theme work with the latest version of woocommerce 4.2?
Hi there,
Please note that due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out. At the moment we don’t have any ETA when this update will come out. You will for sure be notified when the theme update is out. We appreciate your patience and understanding.
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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I need to report a website who stole this template and has been using it illegally since December. Do I need to renew my support to have this properly dealt with? I bought the license and stealing my file is a violation, I want this taken care of.
Hi there,
If you have purchased the theme you should know that you do have the access to your theme files on your Envato account, from where you could always download the files.
Mixtape theme does have registration of the theme and if you need help with this please submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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Can I please talk to a real person about this? I purchased this template and the file was stolen, now another business is using this template without the license. Please submit a take down notice, I don’t approve of someone stealing a file, I rightfully bought and using it on their own website. https://help.market.envato.com/hc/en-us/articles/202822720
Hi,
Please submit a ticket to our Help Center and include your purchase code and after the investigation one of the members of our support team will be able to deregister your purchase code for the other website, so you can use it for your own.
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Is there a phone number of someone I can speak to about this? I have a website I am using with this template, will that deactivate mine as well? Will submit a ticket.
Does deregistering the purchase code mean that it be automatically removed? How does this work?
Hi,
We do not have a phone line, so you can only get in touch via ticketing system. Please open your account and submit a request to our Help Center and our agents will explain everything in details and will do their best to help you out as much as they can.
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I did the ticketing system and am in contact with someone via email. They explained I’d need the authors assistance “If there will be migration since there will be deactivation and activation at the same time, it is best to get the author’s assistance, They should also be able to advise of the whole process.” And that the author may be willing to offer a more direct communication via email or phone.
Hi,
As said before, if you already haven’t please submit a ticket to our Help Center and one of our agents will help you out.
Support
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Someone stole my file and uploaded it onto their website..
Can I please report this somewhere. I want it removed from their Wordpress website.
Hi there,
If you have purchased the theme you should know that you do have the access to your theme files on your Envato account, from where you could always download the files. If you still encounter issues please submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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I did purchase the theme and the file was stolen and uploaded on someone else’s website, I would like this taken down.
I paid for the license and now another company is using this theme without a license. How is this even regulated?
Hi there,
Mixtape theme does have registration of the theme and if you need help with this please submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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Hello – I have another question. I just updated the theme to 1.8. I’m seeing in the mixtape dashboard many of the PHP values are currently insufficient for the theme. Do I change these values in the php.ini file? I tried doing so with the values recommended but the dashboard is showing the lesser values.
PHP Post Max Size 32M The current value is insufficient to properly support the theme. Please adjust this value to 256 in order to meet the theme requirements.
PHP Time Limit 30 The current value is insufficient to properly support the theme. Please adjust this value to 300 in order to meet the theme requirements.
PHP Max Input Vars 1000 The current value is insufficient to properly support the theme. Please adjust this value to 5000 in order to meet the theme requirements.
Max Upload Size 32 MB The current value is insufficient to properly support the theme. Please adjust this value to 128 in order to meet the theme requirements.
Hi there,
You can read more about resources here and how to set them.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Hello – Some users are having issues accessing the site when they click a hyperlink from Gmail or Instagram. It says the site cannot be reached. I’m finding that the issue is mostly with Safari users. GoDaddy says that the issue is on the users end. They need to clear their browser cache. Is there something I can do on the backend of the theme to fix this issue?
Hi there,
You could try to disable Page transitions within our themes option and test to see if it will be alright.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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i have a problem, i didn’t deregister from my old installation and i don’t have the files again. i created a new wordpress but i can’t seem to register the theme
Hi there,
Thanks for writing in! Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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do i need to buy the genesis framework
Hi there,
Our theme does have our own custom framework and you do not need to purchase anything besides our theme, as everything does work unconditionally once you install the theme and import the demo content.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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How can i make this a music streaming subscribe like a spotify but for one singer only?
Hi there,
Thanks for taking an interest! Yes, you can easily embed a Spotify list with the Audio Playlist shortcode: https://www.screencast.com/t/xyOHdK3ji .
Do let us know if you have any additional questions.
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