57 comments found.
Hi, I would like to know that Is it possible to get a psd file before purchase? Client need to get a mockup first before process to purchase the theme license. Please suggest. Thank you.
Hello,
Thank you so much for contacting us.
After you buy the theme, we will send you the psd file. Note that: Give us the purchase code to check when you buy our theme
Thanks!
Hi all!
Any new about the an outdated file form-login.php ??
Hello,
Thank you so much for contacting us.
We will have an update next week. Or if you need please submit a ticket via this link https://support.wpthemego.com and give us all info about your site (cpanel, ssh, account admin). Our team will help you update soon.
Thanks!
Such a buggy theme. For example, the sort / select number of products on category pages doesn’t even work, not even on their demo.
We are so sorry for any issues that you are facing, please raise a a ticket visa our Support Center (https://support.wpthemego.com). Our supporter will check and support you.
Dear Sir,
We have checked our demo and the feature which you mentioned is working fine.
You can check it: https://www.loom.com/share/dc70273f647d46f18b72614b10d542c8
Our team replied to all of your tickets as well.
If you need further assistance, you can update the request in your ticket.
Thanks!
It does not work in firefox still.
Dear Sir,
We have checked our demo, and the feature which you mentioned is working fine in Firefox
You can check it: https://www.loom.com/share/aedb6fb6d4b348a9b7441fa351a10615
Can you provide us with some screenshots or videos about your problems?
You can submit a ticket and provide us with your site information.
We will check and help you soon.
Thanks!
Hello,
See, even in your video this feature is buggy! You clicked on the drop down and it doesn’t do anything until you clicked refresh, for me it never works at all, the number changes from say 10qty to 20qty but the number of products shown stays at 10 qty when it says 20qty in the drop down. You need to add a loading animation after clicking so people don’t think it’s simply doing nothing or just recode the whole filter.
Dear Sir,
We don’t understand you clearly. We sent you a video of our working demo. Can you provide us with a video or screenshot of your problem?
Did you request our support team here: https://support.wpthemego.com
You can submit a ticket and provide us with your site information. We will check and help you soon.
Thanks!
See image:
https://ibb.co/FzYBpqkDear Sir,
We don’t get this problem on your side.
For further assistance, you can submit a ticket on our Support System: https://support.wpthemego.com
And provide us with your site information.
We will check your site and help you.
Thanks!
gaion/woocommerce/myaccount/form-login.php version 4.1.0 is out of date. The core version is 6.0.0,
Another issue…
Hello.
Please submit your issues via ticket. Our dev team will check and fix there.
Thank you!
Your latest download contains an outdated file form-login.php as shown above.
Hello,
Our developer are updating the latest version of Woocommerce plugin on our theme. After updating is finished, we will release a new version on Themeforest. So, please wait.
Best regards
Installed version: 1.5.8Minimum required version: 1.5.8 Available version:
Installed But Not Activated, Requires Update
how do i fix this?
Installed version: 1.5.7 Minimum required version: 1.5.8 Available version:
Installed But Not Activated, Requires Update
how do i fix this?
Dear Sir,
Please download the latest package.
We fixed this issue and released an updated version.
For further assistance, you can submit a ticket on our Support System: https://support.wpthemego.com
We will help you soon.
Thanks!
Hello, I am not able to change any single option in the theme. i have activated the theme but i think my liscence is not activated yet by your end. Would you please check it. Thanks
Hello,
Thank you very much for your message.
Could you please let us know in detail? If there is any question or difficulty, you can create a ticket and send us your site’s info and issue at the Support System: https://support.wpthemego.com/. After checking, it will be easier for our technical supporters to follow and help you.
p/s: You can choose the Department as Themeforest then enter the theme purchase code to submit the ticket.
Thanks,
Hello, i have opend a ticket regarding my theme option is not working and i was not able to change my footer. I have nither resceived any support ticket number not any confirmetion and still waiting to resolve my issue.
Hello,
Thank you very much for your comment. We checked and see that currently the support team has been following to help you in the ticket.
Thanks,
Hi, is there an option so that the menu of the categories of the online store does not remain at the bottom of the page when viewed in a smarthphone?
Hello,
Thank you very much for your interest in Gaion theme and your comment.
For this one, could you please give us a screenshot to show the part you mean here?
Thanks,
Hello, I would like to refund the product. SEO does not work, and the products do not work also. I spent a lot of time for setting the products but nothing work.
Dear Sir,
We can’t find any support request from you.
If you get any problem using our theme, please submit a ticket on our Support System: https://support.wpthemego.com
Our team will check and help you soon.
Thanks!
Theme has a lot of files pulled from your server. I can’t create more tickets there is a limit of 3 opened tickets. How can I change the accepted cards from the footer? I can’t find that widget.
Dear Sir,
Please follow your tickets, our team has replied to them
thanks!
Thank you but. I can’t open a new ticket with this question: How can I change the accepted cards from the footer?
Dear Sir,
For changing your footer content, you need to check what footer that you are using first. Please go into admin panel -> Appearance -> Theme Options -> Header and Footer -> get information about Footer Style: http://prntscr.com/uzkyzf
Then go to Pages menu -> All Pages -> Search Footer page -> choose to edit the footer style page which you are using: http://prntscr.com/uzl1p4
If you still get the issue after config, please refer to this guide: https://wpthemego.com/document/why-i-could-not-change-logo-color-in-home-page/
On our Support System, you can open maximum of 3 tickets. If you want to open a new ticket, please close the resolved ticket.
For the best support and easily following, please open only 1 ticket and provide us all of your issues, our team will easily follow and support you.
Thanks!
Hello, I sent two tickets yesterday and sill no answer 05718 and 05720
Dear Sir,
Please follow your tickets, our team has replied to them
thanks!
Your demo is down
Thank you!
We have fixed it. Please check it again
Thanks!
Thank you!
We have fixed it. Please check it again
Thanks!
Hi, I purchased few days ago this theme to create an e-commerce website, after importing the data and the 2nd template of the theme, my website keep crashing with an “critical error” when I start to editing it. After contacting the support service from my host, they declare my criticals errors are coming from the pluggin sw_core, which is needed to use the theme. What can I do to repair this ?
thank you by advance
Hello,
Thank you very much for contacting us and we are so sorry for not replying to you soon.
First, we checked on our help center by your name and don’t see any ticket(https://prnt.sc/tu6x42).
Second, with your problem, we need to check your site before giving you an best answer. So, please provide us your site info including admin account, FTP or Cpanel info via our help center(https://support.wpthemego.com). Our supporter will check and support you.
Best regards
This file is required for DEMO1 (i cannot delete this)
https://dev.ytcvn.com/ytc_templates/wordpress/sw_gaion/wp-content/uploads/2018/12/banner2.jpgI see this file is request for file widgets.json
You can say me where files more REQUEST this files for DELETE?
This issue cause delay in GTMETRIX PAGE SPEED PINGDOM….
Hello,
Thank you very much for your feedback.
With this problem, please provide us your site info via our help center. We need to check your site before giving you an answer.
Best regards
I buyed Theme in October 2019 How can update this Theme? i using child-theme Gaoin
hi
Hello,
Thank you very much for contacting us.
To update our theme, please follow this guide: https://wpthemego.com/document/how-to-update-wordpress-theme-for-your-site/
Please note that the sw_gaion_child-theme doesn’t changed in all version. And if you update the child-theme, all customize in the child-theme will be lost. So, please only update sw_gaion_theme_v.x.x.x.zip.
Best regards
Gaion support AMP (of Google) for mobile ?
Hello,
Thank you very much for your interesting in our theme. However, we are so sorry that our theme doesn’t support the AMP ( of Google) for mobile now.
If you have any other questions about our theme, please let us know. We will check and help you.
Best regards
Hi, the website worked for about 1 month and gradually I added woocommerce products and some time threw down error 500. The website is currently not working
Hello,
About this problem, please create a new ticket on our help center. And provide us your site info. We will ask our developer to check and give you an answer.
Best regards
Hello, I have a problem with importing demo. I receive a message “Internal Error 500” after clicking install demo. No matter what demo I choose, message is the same and I cannot import demo content. How to make it?
Hello,
Thank you very much for contacting us and we are so sorry for not replying to you soon. We are miss your ticket after summer holiday.
The Internal Error 500 can be from many reason. And normally, it is from the configurations of your server. So, please contact with your hosting and make sure that the PHP limits to a minimum as follows:
- max_execution_time 360
- memory_limit 128M
- post_max_size 32M
- upload_max_filesize 32M
Besides, we also can provide you the quickstart package for the first installation. If you want it, please create a new ticket on our help center. Our supporter will give you a link to download and a guide to install.
Best regards
Hello, could I get a refund? I am not satisfied with this theme.
Hello,
We are so sorry for all inconvenience you got from our side. However, due to the refund policy of Themeforet, we only agree to refund if there is any problem from our theme and we can not fix it or we don’t support you. So, we are so sorry that we will refuse your refund request.
If you need our help, please create a new ticket on our help center. Our supporter will check and help you.
Best regards
Is your wordpress support website down? I tried to go to it and its timing out.
Hello,
Thank you very much for your feedback.
We checked our help center and see that it still works. Please delete all the cache and cookies of your browser and go to our help center (https://support.wpthemego.com) again.
Best regards
Hi,
I’ve taken over a project using your theme. The theme options panel is missing from the settings. Any ideas on what would cause this to happen?
Ryan.
Hello,
Thank you very much for contacting us.
About this problem, please create a new ticket on our support system first. Then provide us your site info. Our supporter will check and give you an answer.
Best regards
thank you. i have submitted the request.
Hello!
Does this theme have catalog mode? I want to use it just to show products and prices without ordering.
Hello,
We are so sorry that our Gaion theme hasn’t had Catalog mode feature. However, we noted and will ask our developer update this feature for Gaion theme soon.
Best regards
