23241 comments found.
when you hover over the cart to view the items you have in your basket, the names of the products are not responsive and they get cut off since it doesnt fit in one line. Is there a CSS where if the name is longer to create a second line and display the whole name including the variation selected?
Hello, @parisalex,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
#mini-cart li .product-details a {
white-space: normal !important;
}
Regards, P-THEMES.
Your last Version 5.3.2 (May 13th.2020) is compatible with WooCommerce 4.2.2 OR only with 4.1 ??
Hello, @Pureness027,
The latest version of the Porto WordPress 5.3.2 (May 13th.2020) is fully compatible with WooCommerce 4.2.2.
Regards, P-THEMES.
How can I remove the newssletter popup which appears when you scroll your mouse out of the window viewport?
Hello, @hashey10,
Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-
Regards, P-THEMES.
Thanks for the 50% OFF Promo! Just bought 2 more.. installing it everywhere. Best template of the year for sure! Keep up the good work (and the demos!!).
Thank-you kindly, @MidnightAndrewsl! We are thrilled to know you are enjoying your time with Porto! Those are incredibly kind words, That is exactly what Porto and this team are all about, we do our best to be the best, We hope you are enjoying the latest update and look forward to continuing to work together!!
Hi, I want to build a b2b website with Porto. Is it possible? I don’t want the buyers see prices directly. Is this possible and easy to set up with porto?
Hello, @edanyildiz,
First of all, thanks for showing your interest in Porto WordPress.
Yes, you can, simply you have to enable the catalog mode from Theme Options and it will hide the price from your site OR you can use the Role base Price management as well.
Regards, P-THEMES.
Thank you so much.
Most Welcome!!! 
Can you respond to Ticket #94227.
Thanks
Hello, @onlineprint,
We have replied to your support ticket #94227, please check your support ticket reply now and reply to your support ticket accordingly, and please do not panic here for support tickets, once your support ticket will be resolved you will get the reply of your support ticket.
Regards, P-THEMES.
WooCommerce Additional Variation Images is not working. What other product additional variation image is supported?
Hello, @ekkljs,
Sorry to say that but we have not tested the WooCommerce Additional Variation Images plugin with the Theme yet, so we are unable to suggest you on it, You can google it and try any plugin which better meets your requirements.
Regards, P-THEMES.
2° – Hi, I have one more question, my friends, how do I put an add button to the cart on the thumb without the customer needing to click on the product? as in the image for example: https://prnt.sc/t5dkmm ?
Hello, @welli0806,
You have to change the layout of the products from Porto >> Theme Options >> WooCommerce >> Product Archives as per your requirements as showing below:
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 29/05/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello friends from Porto. I have a doubt, today I use port only with Elementor, when I access the product page I cannot change this part that I indicate on the print (https://prnt.sc/t5db3g) I need to leave it to my liking and I don’t think where to change this part of product page below. How do I do?
Hello, @welli0806,
That is coming from Block and that has been set under Porto >> Theme Options >> WooCommerce >> Single Product as showing below:
So, for that, you have to go to Blocks and finds and edit the particular block and change anything from there as per your requirements.
Regards, P-THEMES.
Presale ?. I did a search and found that this question was already asked and never answered. The person was pointed to the theme is responsive. O.k…lets give it another shot for a straight yes or no answer.
Does this theme serve adaptive images?. we know the theme is responsive. Just want a straight answer for the adaptive part.
Thanks
Hello, @Fabekid,
First of all, thanks for showing your interest in Porto WordPress.
Yes, Porto WordPress is a fully responsive Theme, Adaptive images mean the images shrink as the screen size shrinks, so let me clear you, images are set using plugins elements as well, and some times the setting of the elements does not shrinks the image sizes and for that, you have to use Custom CSS with media queries for different screen resolutions.
Regards, P-THEMES.
When i try to update the page content, there is always shown” Updating failed. The response is not a valid JSON response.” at the top of page backend dashboard. how to get rid of it.
Hello, @iceycai,
Please check it once with the default WP Theme like Twenty Twenty for making it sure that this is our Theme issue or not, If it will not work with the default Theme of the WP then it will make sure that this is not our Theme but the WP issue and for that, you have to contact your hosting provider and if it will work with the default Theme of the WP then please do the following debugging processes one by one I am sure it will help you in solving your issue.
|. Make sure you have everything up to date (Theme, Plugins, Translations files)
||. Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce and recheck if the issue persists
|V. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing itRegards, P-THEMES.
Hi,
I had the same question and just read your reply below to another customer from 2 days ago.
Can you just regularly update the Porto theme to include the latest plugins like Betheme, instead of pointing us to a support page that I have to register to get something that should have already been updated???
I’ve been waiting for Slider 6.26 to update from 2 months ago and it’s so frustrating to see your reply when this is something almost every author does automatically.
APPEARANCE/INSTALL PLUGIN should simply show “UPDATE” when there is an update.
I’ve tried to manually update your Rev slider plugin before (that I can do on any other theme) and it ruined the theme. Luckily, I did have a backup.
It would be so much easier on your end. Hence, why I have been waiting.
Thank you.
azmancs PURCHASED
2 days ago Flag Hi, Rev slider current version is 6.2.14, but i only got 6.2.6. When we can expect the latest version of this plugin? Thanks.
PT-Support2 PT-Support2 AUTHOR TEAM
1 day ago Flag Hello, @azmancs,
You can always get the latest updates of the Premium plugins with the Theme update in Theme Package OR You can download the latest plugin from here:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution Regards, P-THEMES.Hello, @bnation1,
We always update the Theme regularly you can check our changelog, it shows the date of the Theme updates.
Now regarding the pugins update, plugins update releases frequently, and we always have to test the latest plugin update with the Theme for checking its compaitability with the Theme and if all seems ok we releases the update, so its always take some time.
You can always find the latest plugins in the Theme package as well under plugins folder, you can use from there if you have any difficulty to go to the support page.
And Finally we will update the plugins links with the latest plugins after complete testing in the above given article, so please be patience till that.
And obeviously we will release the update of the Theme with the latest plugins as well.
Regards, P-THEMES.
Hi, can’t install demo contente, only say: The package could not be downloaded.
Regards
Hello, @jarscr,
This is because you are using the old version of the Theme: https://postimg.cc/7GdNMtx7
, and the latest version of the Theme is 5.3.2, you can check the changelog of the Theme here:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
You have to update the Theme and Plugins first and then try to Import the Demo, I am sure you will not finds this issue anymore.
How to update the Theme:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
Please read this comment as well:
https://themeforest.net/comments/24419950
Regards, P-THEMES.
Hello, I update, but dones’t work, say The package could not be downloaded.
Hello, @jarscr,
Please contact us via our support system with your site WP Admin Login details and let us know which builder and which Demo you want to Import so that our experts will Import it for you on your site.
Regards, P-THEMES.
demo shop 26 the submenus are not displayed in the menu of this demo, how can I display them? ty
Hello, @Arthurs88,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Regards, P-THEMES.
Please if i just want to hide reviews on ” “TOP RATED PRODUCTS” and “BEST SELLING PRODUCTS” and “LATEST PRODUCTS”, HOW TO DO?
Hello, @welcome-store1358,
Pease edit your Home Page and copy and paste the below given CSS code to Home Page Custom CSS option and check your site after removing the browser cache.
ul.product_list_widget li .star-rating{
display: none !important;
}
Regards, P-THEMES.
its work, Thank you
You’re Welcome!!!
Hi there,
please help me check it,
1.why i cant submit my contact form, i have tried many way . This message came out when i click on the submit button ( There was an error trying to send your message. Please try again later.).
2.how to call out recaptcha? i’ve done the integration and also add [recaptcha] in the form, but still no happens.
Hello, @cmc262,
1. This is not the Theme issue but the Contact Form 7 and your server mail issue, Please read and follow the instructions written in the below-given articles:
https://wordpress.org/support/topic/contact-form-7-there-was-an-error-trying-to-send-your-message-please-try-again/
https://www.quora.com/How-do-I-solve-the-contact-form-7-plugin-issue-%E2%80%98There-was-an-error-trying-to-send-your-message-Please-try-again-later%E2%80%99
https://wordpress.org/support/topic/error-there-was-an-error-trying-to-send-your-message-please-try-again-later-4/
https://www.templatemonster.com/help/wordpress-how-to-fix-failed-to-send-your-message-error-using-contact-form-7-plugin.html
2. Sorry to say that but the [recaptcha] is not the Theme Functionality, You can try with any third party plugin for it which better meets your requirements.
Regards, P-THEMES.
thanks a lot, will check for it.
Hi, Although I cleared the cache after making my settings, the process does not occur. I use Litespeed and cleared the browser cache.
https://prnt.sc/t4s6xh https://prnt.sc/t4s7z6Hello, @rtrmax,
I have just tested your site now and it is working perfectly fine at my end, please see this screenshot, It must be the cache issue at your end nothing else: https://postimg.cc/G8gnCkyn
Regards, P-THEMES.
Hi Porto
Can you pls address Support Ticket #94122.
Thanks.
Hello, @onlineprint,
We have replied to your support ticket #94122, please check your support ticket reply now and reply to your support ticket accordingly, and please do not panic here for support tickets, once your support ticket will be resolved you will get the reply of your support ticket.
Regards, P-THEMES.
Hi, I have create some events post on the Porto Template. How to the change ordering event post by date Desc / Asc ? by default is Desc, I need ASC. Cannot find the ordering configuration on wp-admin backend. Please advise.
2nd Question: How to change Events Post Title ? Because by default title is Events Archive. I need to change it. Thanks
Hello, @susantorudi,
1. There is no option in the Theme for changing the order of the Event Custom Post Type, You can use the Simple Custom Post Order Plugin and change the order of the Events from Backend, It will work for you at frontend automatically as per your needs.
https://wordpress.org/plugins/simple-custom-post-order/
2. You can change it from Porto >> Theme Options >> Events as showing below as per your requirements, and after changing it from there, you have to go to WP-Dashboard >> Setting >> permalinks and click on save changes button and check your site after removing the browser cache.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 20/02/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
How to add porto button shortcode in tinymce editor? When I click “P” it shows only Block, Container, Animation, Testimondial, .. Blog. There is no short code for Buttons.
Hello, @ekkljs,
Yes, Porto Advance Button Shortcode is not present in TinyMCE editor when clicking “P”, It has limited elements shortcode, If you want to use any element shortcode which is not present in TinyMCE editor then, you can do it with a simple trick.
First of all, create a new test page and add/insert element you want shortcode on it, like Porto Advanced Button as showing in the below-given screenshot:
Now change it as Classic Mode and also change as Text Mode and copy the shortcode as showing below:
Now go to the page you have used TinyMCE editor and paste that code into it in text Mode as showing below:
It will work for you.
Regards, P-THEMES.
Thank you!
