91 comments found.
Is there a way to change the name label on the cart from My Bag to Cart?
Hello Sir, Possible to change cart text. Please submit a ticket with all your details at https://templatemela.freshdesk.com/support/home so technical team help you about all your technical questions or issues. Thanks.
Only the parent theme and no sub-templates are downloaded in the theme forest. Where can I download my sub-templates?
Hello Sir, All theme files (Child) included with theme package. Please submit a ticket with all your details at https://templatemela.freshdesk.com/support/home so technical team help you about all your technical questions or issues.
Hi, i installed your theme and after a week it is showing me this error “There has been a critical error on your website” i checked everything and the problem is in your theme.
Hello Sir, Please submit a ticket with all you details at https://templatemela.freshdesk.com/support/home so technical team perfectly install theme on your store and guide you about all your technical questions or issues. Thanks.
already opened but no response from them i am facing too much problem with your theme not someho i solved the issue but a lot of features are not working
Hello Sir, We have assigned your ticket #44587 on first priority so you will get update very soon via your ticket. Thanks.
Sure waiting because it was already too much late because of weekend
Thank you for waiting. 
Hi its been 2 days my ticket is opened but i cannt see responsive from you even i shared the credentials and licence key with you
We apologize for delay in your update, technical team give you update within few minutes via your ticket. #44587
Hi i submit a ticket inregards to a theme.can i get assistance
Hello Sir, Can you provide your ticket ID? https://templatemela.freshdesk.com/support/home so we can check your ticket status and assign on first priority.
Quick question …. How do we disable the function that closes the footer widgets on mobile devices?
Hello Sir, Please submit a ticket with all your details at https://templatemela.freshdesk.com/support/home so technical team guide you about all your technical question or changes.
How do we change the settings for the “new” banner?
Yes, Please submit a ticket with all your details at https://templatemela.freshdesk.com/support/home so they can perfectly install theme your store and guide you about all your technical question or changes.
Hola Al instalar el tema y descargar los archivos demo, al finalizar me aparece el siguiente error: Falló la importación de action-group wc_update_product_lookup_tables Falló la importación de action-group woocommerce-db-updates Ya lo he hecho en una instalación limpia de wordpress como también en un wordpress con temas.
Hello Sir, Please submit a ticket with all your details at https://templatemela.freshdesk.com/support/home so technical team perfectly install theme on your store and fix all your theme related bug. We provide six months free support to any theme related bug.
Hi. I’ve only just got around to installing this theme for a personal project. I can see there are multiple child themes available for the different layouts but there is no child theme for the default layout. Can you please check that this is correct? I’d like to make some changes to the default layout but not to the main theme itself. Will you be releasing a Child theme for the default layout?
Hello Sir, Please submit a ticket with all your details at https://templatemela.freshdesk.com/support/home so technical team guide you about all your technical question or issue.
When can we expect the next update for WPBakery Page Builder Update to 6.4.0.?
Hello Sir, This theme fully support to latest version of WordPress and all Plugins. Please submit a ticket with all your details at https://templatemela.freshdesk.com/support/home so technical team help you for outdated file issue and upgrade all plugin files.
With all due respect, your response is one of the most ridiculous I’ve ever received. If the theme was not in need of updating, then why on earth would I need to open a support ticket with your technical team? I DO NOT NEED TECHNICAL SUPPORT. I NEED THE THEME TO LIVE UP TO ITS PROMISE OF LIFETIME UPDATES. WE AS A COMMUNITY NEED YOU GUYS TO UPDATE THE THEME AND BUNDLED PLUG INS.
Hello Sir, You will get life time free upgraded theme package from your account, https://themeforest.net/downloads, For any technical team help we are support via ticket system only, https://templatemela.freshdesk.com/support/home also they can fix all your theme related issue in free.
Hi, where do I install the video theme child 12?
tmpmela_video_layout12
Hello Sir, Please submit a ticket with all your details at https://templatemela.freshdesk.com/support/home so technical team perfectly install theme no your store and guide you about all your technical question or changes.
How do I stop all products saying ‘new’ they’ve been new for months. Is there a way to remove this label?
Hello Sir, Please submit a ticket with all your details at https://templatemela.freshdesk.com/support/home so technical team guide you about all your technical question or changes.
hello i just recently purchased these theme i dont know how to go about on deactivating the documentation on the nav bar link i dont need it
Hello Sir, Please submit a ticket with all your details at https://templatemela.freshdesk.com/support/home so technical team guide you about all your technical question or changes. We provide six months free support to any theme related bug.
Hello, Doesthis theme support persian site?? (persian wordpress & persian language in wpml & persian fonts like Iransans) according to wrote RTL Supported
Thanks & Best Regards
Yes, This theme fully support to RTL.
Hello, Thanks alot . I have Question,How can I give a ticket to you ??
Hello Sir, Still any technical question or issue with theme layout then submit a ticket with all your details at https://templatemela.freshdesk.com/support/home , We provide six months free support to any theme related bug.
Hello! When can we expect a theme update to resolve the following issue:
Your theme (Shopinia Layout2) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version. If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.
Hello Sir, We have already fixed outdated file issue with theme package. Please submit a ticket with all your details at https://templatemela.freshdesk.com/support/home so technical team help you for fix issue on your store. We provide six months free support to any theme related bug.
hi team, how do i remove the review part on every product!?
Hello Sir, Please submit a ticket with all your details at https://templatemela.freshdesk.com/support/home so technical team guide you about all your technical question or changes.
Hi, my website https://www.mycamelectronic.com/ having another stylesheet problem. Please help me check !
Hello Sir, Please submit a ticket with all your details at https://templatemela.freshdesk.com/support/home so technical team help you about all your technical question or issue. Technical team fix all your CSS related issue.
Sir，I can’t import demo data ,I’ve been waiting a long time, and it didn’t work out
Hello Sir, If you are not able to install theme then contact to technical team with all your details at https://templatemela.freshdesk.com/support/home so technical team perfectly install theme on your store and guide you about all your technical question. In theme price included six months free support to any theme related bug.
How many years will you answer my support sign?
How many years does this process take?
Can your provide your ticket ID? https://templatemela.freshdesk.com/support/home so we can check your ticket status and assign on first priority.
35404
35404
Thanks, We have assigned your ticket on first priority, So you will get update within few minutes via your ticket #35404.
very slow. It’s been 24 hours.
Why can’t we choose a format from the automatic demo upload section.
what’s the point of victimizing people like this? I have a very urgent job and have been waiting for support for hours!!!! Write here clearly that the variations of these themes you show here do not support demo.
I don’t want support anymore. Cancel my support request
Those who will buy this theme should know that there is no support !!
Hello Sir, After the submit a ticket you got replied within 1/2 hours right And if you are not satisfied with theme or service then you will get refund amount, Please contact to Envato team for get refund amount, https://help.market.envato.com/hc/en-us , And still any question or issue with theme layout then contact to technical team via your ticket #35404.
bragging. It’s been 19 hours. You say cancel. I say everyone should know. people’s time is precious. Don’t waste time with liars like you.
https://hizliresim.com/KbgLHIthey have not yet supported. Never take this theme.
Hello Sir, We are support from India and working in 9AM to 7PM. You will get update very soon via your ticket.
this man is deceiving. and the theme it sells is problematic. he’s always lying. I gave it back.
I want a refund !!!!
Hello Sir, If you are not satisfied with theme then you will get refund amount, Please contact to envato team for refund amount. https://help.market.envato.com/hc/en-us
Hi team, I’m getting an error msg in WP dashboard saying view affected tempaltes. Your theme (Shopinia Layout13) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version. If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.
Hello Sir, Please submit a ticket with all your details at https://templatemela.freshdesk.com/support/home so technical team fix your outdated file issue on your tore. We provide six months free support to any theme related bug.
hi team need help to fix review want to remove that
Yes, Our technical team help you about all your technical question or changes via your ticket.
I have a Little doubt, can i use 10 templates in 10 different websites. Means 1 Layout for 1 website. and other 9 layouts in another 9 websites.
Hello Sir, In our theme package included all 10 layouts and you can use any layout for your one website. In theme license included single domain license only. https://themeforest.net/licenses/standard so do not use theme more then one live domain.
