371 comments found.
Hi, i purchased this theme and installed, activated it, but then decided to uninstall, deregister and use it on another domain I own, however now I can’t activate the installed theme because it says “Code is already registered for other domain” but i dont currently have it installed on any domain
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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no worries I have submitted a request
Hi there,
Thank you!
Support
Edge Portfolio part of
Qode Interactive
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any plans for a facebook stream feed support? facebook gaming is relatively new but growing
Hi there,
Thanks for taking an interest! You are able to add stream to your match. You are adding link for live streaming for each match like here https://www.screencast.com/t/sxaQmwFWma
However facebook stream is not included at the moment but thank you for your suggestion as it will for sure be noted and passed to our dev team.
Support
Edge Portfolio part of
Qode Interactive
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Hi,
I wanted to know if this theme is compatible with Elementor? Would we be able to connect Membership Pro Lab?
Hi there,
The theme comes with WPBakery plugin which is being used and more than enough to achieve anything you do see on our demo website, unfortunately at the moment it is not Elementor compatible.
When it comes to Membership pro Lab you should have in mind that this is a 3rd party plugin that has not been tested with our theme and we can’t really guaranty the compatibility with our theme.
Thanks for understanding and let us know if you have any additional question.
Support
Edge Portfolio part of
Qode Interactive
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Uncaught SyntaxError: Unexpected token < in JSON at position 0
at JSON.parse (<anonymous>)
at Object.success (core-dashboard.js?ver=5.4.1:228)
do you know why it’s happen? thank you
Hi there,
If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you still encounter difficulties we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Do you plan on updating it to support WP 5.4.1 in the near future?
Hi there,
Thanks for taking an interest!
Please note that due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out. At the moment we don’t have any ETA when this update will come out. You will for sure be notified when the theme update is out. We appreciate your patience and understanding.
Let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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Thanks, you convinced me and I bought it right away, it seems it’s working fine with 5.4.1. So far your theme is looking powerful and incredibly easy to work with.
Hi there,
Thanks for using our theme!
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hi have submitted a support ticket, the importing demo content isnt working for me
Hi there,
We have located your request and can see that an agent has been assigned, so for sure you will get an answer soon.
Thank you for your patience.
Support
Edge Portfolio part of
Qode Interactive
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Is this compatible with Elementor as well? I use Bridge for other projects and have fallen in love with it.
Hi there,
Thanks for taking an interest! PlayerX theme does come with WPBakery plugin which you can use to build your pages, it is not compatible with Elementor.
Let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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Hi, How do I remove the header and the scroll bar on the side of the page? Please check the screenshot https://prnt.sc/ss61jq of what I mean, thanks!
Hi there,
If you do refer to the Sidearea please navigate to Appearance > Widgets and remove the Sidearea opener widget from the Header widget area.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hi there, https://www.kotc.com.sg/ this is my website link. Already I installed theme properly and I changed logo but it’s not working properly. What can I do now? Already I check it using inspect element but I don’t understand what’s wrong with me. Can please tell me details what’s the problems? Thanks
Hi there,
Please make sure you have uploaded your logo in every logo field within our themes options. Also you should know that Page options do have logo option as well and if it is somehow set on the page it will overwrite the global options.
We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hi how i change default color red for a menus and lines of theme?
Hi there,
You do have an option within our themes options. PlayerX Options > Header and PlayerX Options > Fonts which will give you access to change the behaviour and style.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hi !
I have this problem when I try to import: Code is already registered for other domain
The devsite doesn’t exist anymore, I need an answer fast ‘cause the release is in 3 hours !
I can’t deregister, so, how can I do ?
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to submit a ticket to our help center and one of our support agents will assist you.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Too late, I wait my refund like u know.
Hi there,
We are sorry to hear this. You should know that if you do need help you can submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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This might be a stupid question, I’m new to WordPress (Yes its possible), so sorry in advance 
.
We(the community I’m part of) are looking for a nice template that will renew our websites look and integrate all our wishes. We currently are looking at multiple themes 2 of them are here (PlayerX and Eldritch) Is there a way to fiddle around with the template on my website before we purchase, like a trail?
Hi there,
Thanks for taking an interest!
We do not have a testing environment however you can always check our themes documentation for Eldritch PlayerX to be able to get a better grip on how the themes are functioning an what possibilities you do have with it.
If you have any additional questions feel free to ask anytime.
Support
Edge Portfolio part of
Qode Interactive
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Thanks Support, i did already find your documentation and reading through it all, its a lot of information.
Can you point me to existing websites based on PlayerX and Eldritch, to see what others made with these themes?
Hi there,
We have not access to our customers website as we do need their permission to show this.
However you can ask any questions about the theme here as well as check our demo websites.
Thanks
Support
Edge Portfolio part of
Qode Interactive
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Last question, for now, is there any refund options when the theme isn’t suited after all?
Hi there,
You can read more about it here.
We are here if you do have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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Hi! i try to import content to my actual wp, but he says “import finished correctly” but don’t import all the pages
Hi there,
Thanks for writing in! If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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ok thanks!!!
Hi there,
Glad we could help!
Support
Edge Portfolio part of
Qode Interactive
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Hello, i’ve bought this theme today, and in the descipton it says visual composer (WPbackery) is included… so where is the the lizence code then that i have full acces to it ?
Hi there,
Thanks for using our theme! Please note that WPbakery does come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is.
You can read more about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hi. I want to know if this theme can integrate and have a login/registration for all users and fill in their credentials and have a profile page ?
Hi there,
Thanks for taking an interest! PlayerX doesn’t have a login/register functionality by default, but is compatible with bbpress forum plugin that does and it’s not working via AJAX protocol, but a regular redirection. If there’s anything else, please let us know!
Support
Edge Portfolio part of
Qode Interactive
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Hi! I think the theme is easily customizable except that I cannot figure out how to change the color of scroll bar. I have looked possibly everywhere for changing that color but cannot find it. Can you help me figure this out? There is also red gradient on hover (specifically in the match list) and that is also something I did not find an answer for.
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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hi, am interested in the theme and i have some questions
1st , the team register in the tournaments and the result insert manual by admin or by teams and players ?
2nd question is it for all games or just shoter games ? like soccer games ( fifa and pes ) the theme support it ?
hello ..
Hi there,
Thanks for taking an interest!
1. Teams directory is not included as custom post type in PlayerX theme, sorry about that. Login/Register functionality doesn’t exist neither. PlayerX doesn’t have a login/register functionality by default, but is compatible with bbpress forum plugin that does.
2. The theme can be used for any game really, it does depend to your content and you will be able to add any game really on your end.
Do let us know if you have any additional questions anytime.
Support
Edge Portfolio part of
Qode Interactive
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Any eta on update for bundled plugins ?
Hi there,
Please note that we are constantly working on updating all our themes. Due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out.
But if you need an immediate update of any of the plugins, please send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and one of our support agents will provide you with latest versions.
Support
Edge Portfolio part of
Qode Interactive
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Hello, I have a problem with the autogenerated pages like categories or authors, the titles are soo big and I cant find the way to change this. Can you help me please? http://leyendasdeseaofthieves.com/category/guias/ Thanks you!
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hi !
I’ll try to import demo but it doesn’t working.
My sysinfo about modification in php.ini is ok but import still at 0%
In console, I have this :
DevTools failed to load SourceMap: Could not load content for http://domain/wp-content/themes/playerx/framework/admin/assets/js/bootstrap-select.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
And sometimes I have error 500.
How I can fix it ?
Hi there,
If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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When I go to the import page (*)wp-admin/admin.php?page=playerx_edge_theme_menu_tabimport, Wordpress said that :
Sorry, you are not allowed to access this page.
I’m the only administrator
Hi there,
To import our demo content please go to PlayerX Dashboard > Import You can read more about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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