127 comments found.
Hi I have 2 questions. 1. How can I change the sidebar color? 2 How can I remove from the services header the date and author?
Hello,
Thank you for choosing our theme!
Could you please create a support ticket at https://themerex.net/support/ and our support team will gladly assist and guide you?
Thank you.
Hello, even if I change the color using the scheme editor, it does not change. When I go to customise, the preview is correct, but when I enter the website the the colors are still the same and does not change
Hello,
Thank you for getting in touch with us!
Please provide your website details in the support ticket at https://themerex.net/support/ Our Tech Support team will assist you with the issue as soon as possible.
Thank you!
since the last update elementor says in console Uncaught ReferenceError: trx_addons_random is not defined
Hello,
Thank you for contacting us!
Please submit a Pre-sales ticket at https://themerex.net/support and provide your purchase code in the message body. This does not require support renewal. Our team will be glad to assist you with the issue.
Regards.
Hey there,
How I can choose the Elementor Builder? I install the demo pack and the default option is WPBakery.
Hello,
Thank you for contacting us!
Elementor was used to build “Home Elementor” page only – http://hotlock.axiomthemes.com/home-elementor/ Also, you can create new pages using Elementor. The rest of the pages on our demo are built using WPBakery Page Builder.
Please note that you should use only one page builder for creating/customizing one particular page/post/layout.
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hey there,
I opened a ticket two days ago in https://themerex.net/support/ but I didn’t get any answer. Is is ok or I need to write here? How many days I need to wait to an answer?
Hello,
Thank you for contacting us!
Take our apologies for any inconvenience caused. Our Support working hours are Monday – Friday: 10.00 – 19.00 CET. There was a delay in ticket reply as it was submitted at the weekend. Your support ticket has been replied. Please review it at https://support.themerex.net/ticket/34883
Regards.
Hello again! I have a problem with the first Accordion Style, it doesn’t work, you can check on http://frontis.feelsecure.cl/faq/ please? when I change to style 2 and it work. Please help, thanks!
Hello,
Thank you for getting in touch with us!
Please provide your website details in the support ticket at https://themerex.net/support/ Our Tech Support team will assist you with the issue.
Thank you!
I already did, thanks!
Hello! Very Nice template!
i’m trying to change Buy Now button (Add To Cart) to another language and text like, “Añadir al Carrito”, but i can’t find where, I tried with Loco Translate but nothing, please help! Thanks!
Hello,
Thank you for choosing our theme!
Please edit the .pot file to translate Buy Now (Add To Cart) text using these instructions: http://hotlock.axiomthemes.com/doc/#translations
For further support questions, please submit the ticket at https://themerex.net/support/ to get qualified help from our support team.
Best Regards.
is your theme support RTL ?
Hello,
Thank you for choosing our theme!
The theme has a left-to-right text direction by default. For RTL support, additional rtl stylesheet is needed. If there is a need, our Customization studio can create it for you. To get a quote, please submit a ticket at https://themerex.net/support/ – choose “Get a free quote” category.
Regards.
Hello,
How you do this page : http://hotlock.axiomthemes.com/blog-classic-3-columns/
With visual composer is possible?
In visual composer, i found your addon “blogger” from you but i have just one layout. i cant choice if i want to display , except, author etc
Hello,
Thank you for getting in touch with us!
The page is created as a Blog archive page. You can select the blog style in the Theme Options of the page: https://prnt.sc/vins4p
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hello, Thanks you for such a great theme. Can you tell me please, is a way to make all yellow coloured stuff on the web site red? I have RED+BLACK+WHITE logo, so, was trying to get the website with that colours.
Thank you
Thanks for reply. Im on the way to buy ur theme. And the last question is – does your theme support Russian language? Or, the fonts like Oswald? Thanks
Hello,
Thank you for your interest in our theme!
Sure. You can easily replace the fonts with the desired one that supports Cyrillic.
Our Tech support team will be glad to assist our customers with any questions on theme customization. In case you need further assistance, please submit a support ticket right after the purchase at https://themerex.net/support/.
Thank you!
Why i got all the images with copyright sign ?
Hello,
Thank you for contacting us!
All the images on the demo are copyrighted to their respective owners and used for demonstration purposes only. We do not package them with the theme. However, we include their blurred/watermarked versions in the demo data import.
Our Tech Support team can send you the list of image IDs from depositphotos.com, just submit a support ticket at https://themerex.net/support/.
Regards.
hello, we have many links and buttons in our website… the problem is that all links and buttons links are opening in new tab even if we remove the check box on “open in new tab” we need this urgently… how to make the links and buttons open in the same page???? please advise!
links like: - hyperlinks on some text - title from elements (it contain button inside it) - every link in the drop down menu
although in each case we removed the check from “Open link in a new tab “
our website link is www.sbdillc.com our support license is done but we didn’t use it yet and we are not asking for something big its an option that should be in the website and it is not working so please let’s fix it!
Hello,
We have checked the demo site and another theme installation, there are no issues with links opening in a new tab. You can see that on the demo too.
Please provide your Wordpress username/password in the ticket at https://themerex.net/support. Use option “Presales question” which does not require support extension. If there is a theme issue, it will be fixed.
Regards.
hello, we had many links and buttons in our website… the problem is that all links and buttons links are opening in new tab even if we remove the check box on “open in new tab” we need this urgently… how to make the links and buttons open in the same page???? please advise!
Hello,
Thank you for contacting us!
Please specify what button links you mean and provide your website details in the support ticket at https://themerex.net/support/.
Regards.
...
links like: – hyperlinks on some text – title from elements (it contain button inside it) – every link in the drop down menu
although in each case we removed the check from “Open link in a new tab “
our website link is www.sbdillc.com our support license is done but we didn’t use it yet and we are not asking for something big its an option that should be in the website and it is not working so please let’s fix it!
Since 5.5 Wordpress Update, Major Conflicts and Errors any word on a update for this?
Hello,
Thank you for contacting us!
The new theme version will be released in a short while. Currently, you may use Themerex Updater plugin to update all the bundled plugins. Please see ‘Update’ section:
http://hotlock.axiomthemes.com/doc/#getting_startedIn case some issue still persists, please feel free to submit a ticket at https://themerex.net/support/. Our Support team will be glad to assist you and certainly resolve all the problems.
Regards.
Thanks for your prompt replies. Please, see my clients website: https://kingsuniquesecurity.com.ng/ . Please, see the footer section, I want to stretch the first column to accommodate the email address to be on one line and the phone number. Please, how may I achieve this?
Hello,
Please take my apologies for delayed reply, we do not work at weekends.
After-sales assistance is provided via ticket system, please submit your questions at https://themerex.net/support – our Support team will be glad to assist you.
The ThemeForest comments section is meant only for pre-sale questions and generalities. Thank you for understanding.
You may add this css rule to Customize > Additional CSS: .footer_wrap .widget_contacts .contacts_wrap .contacts_info { max-width: none; }
Regards.
I’m so delighted for your prompt reply. But what I meant really was how may I apply a custom new font type or family that’s completely not registered with your theme. E.g Gidolinya font type
I’m so delighted for your prompt reply. But what I meant really was how may I apply a font type or family that’s completely not registered with the theme. E.g Gidolinya font type
Hello,
Please take my apologies for delayed reply, we do not work at weekends.
Sure, you can add a new font (Google font or a custom font) under Customize > Typography > Load fonts.
If you want to upload a custom font, you’ll need to generate a webfont kit and upload it to your server. You may check this article for detailed instructions: https://themerex.net/wp/how-to-create-webfont-kit-using-font-squirrel-generator/
In case you got any difficulties with adding the font, please submit a ticket at https://themerex.net/support/ – our Support team will provide you with further assistance. Thank you
Regards.
Good day admin. Please, is it possible to choose an entirely new font type that’s not enlisted? As in, apart from the 3 existing font type.
Thanks for your swift response. Please, is there a way I could place a custom icon to be displayed below the slideshow? Was looking for medkit icon but couldn’t find it on the drop down list for icons.
Please, help is needed urgently
Hello,
Please check this video for detailed instructions on adding a new icon to the list – https://www.youtube.com/watch?v=eeJrklQ--mM&t=32s
Technical support is provided via ticket system at https://themerex.net/support/ – please submit your questions there – our Support team will be glad to assist you.
Regards.
Awesome theme. Please, how may i increase the size (height and width) of the banner for the pages?
Hello,
Let our Tech Support Team take a closer look at this feature/option to check if additional customization of the theme files is required. Please submit a support ticket at https://themerex.net/support Thank you!
Regards.
