59 comments found.
Have you guys experienced sub-menu pages “changing” with #section_page-xxxx” appearing in its place? Really weird glitch. Could be just us! Curious!
Hi,
Many thanks for your purchase, truly appreciated!
That means you are using template “Onepage”, you need to change the pages template to “Multipage” under the page attribute options.
Please note that all support requests for our themes are conducted to the support page. Post your questions here https://upperthemes.com/support/ and our support team will be glad to help you!
Best regards, Upper Team
My e-mail isn’t active that I used for your item-support. I have a question, my accordion isn’t working. As soon as I click on a question on my FAQ page, the answer does not appear but it scrolls down.
Hi,
I take a look at your account and saw that your support expired on 2019-12-04. To access support and post your questions you need to extend the support on the theme page.
Regarding the issue you talk, i cannot replicate it on our dev installations, i don’t see any problem with the accordions. Make sure you are using the latest version of the theme and plugins. Also on the shortcode, make sure you add the Section ID.
Best Regards
I updated my theme, updated all my plugins. The authorization is succesfull but I still get this error in my footer “Something went wrong. Please re-authorize Instagram on Appearance > Koral Options > Social Networks > Instagram and clicking on Authorize Instagram.” I authorized and deauthorized and everything for many times. What can I do?
Hi,
We just test and everything works well (https://bit.ly/2CRBpup) Please use the account that where you purchased the theme and post your questions on our support website https://upperthemes.com/support/ and we will take a closer look at your website.
Best Regards
When will Instagram work again or do I need to update the theme?
Hi,
Yes we added support to the new instagram api on the latest update (v1.6.5) Download the latest version from your themeforest account an d update theme and plugins.
Best Regards
Hi guys, first, TREMENDOUS THEME! GREAT in every single detail, I’m just having one small issue right away when working on my site, When I activate “UNDER CONSTRUCTION” mode, and select the page, it doesn’t work, Logged or not, the website always shows what I set as my main page on WordPress.
Am I wrong or could you please help me out to fix it up? Please.
Regards.
One more question, is there any possibility to update the THEME with the latest version without losing my pages and custom CSS?
Hi,
Many thanks for your purchase, truly appreciated!
Please note that all support requests for our themes are conducted to the support page. Post your questions here https://upperthemes.com/support/ and our support team will be glad to help you 
Best regards
Hi .. Also i notice the Top Bar scrolls almost above screen when u scroll back up .. i checked browser css and saw nav bar fix margin-top to -20px .. thats why i think i scrolls above screen .. and i dont know where to fix it. Kindly help asap Thanks
Please post your questions here https://upperthemes.com/support/
Hi Cool Theme .. pls how do i Align the Top Menu Bar to the Right? Default align is left, and there’s no option switch to right. Thanks
Hi,
Many thanks for your purchase, truly appreciated!
Please note that all support requests for our themes are conducted to the support page. Post your questions here https://upperthemes.com/support/ and our support team will be glad to help you
Best regards
Hi, i would like to change this icon > http://prnt.sc/qqiylp But it looks dont have any field or place for me to edit this. Can you advice? thanks
Hi,
Many thanks for your purchase, truly appreciated!
Please note that all support requests for our themes are conducted to the support page. Post your questions here https://upperthemes.com/support/ and our support team will be glad to help you
Best regards
hello, incluide library templates similar elementor?
Hi,
Yes the theme comes with WP Bakery Page builder and with our Koral Page builder templates. You can view more on the theme description https://themeforest.net/item/koral-multiconcept-wordpress-theme/24192948
Best Regards
There is a discount on the theme recently, I like him very much
Hi, the theme is already with 30% of discount 
normal price is $69, but you can get it today and tomorrow for only $49. This offer will end on 31 of December. Best Regards
How many plugins need to be installed for this theme
Hi, the theme comes with 6 plugins included, and if you want to use all the features included, we recommend the use of all this 6 plugins. Best Regards
Also, please note the promotion will end in the next hour, we already extend it for 2 days, so if you want to get the theme with this price you need to purchase it asap. Best Regards
Looks like I missed the offer, I hope there are more offers
Yes sorry this campaign is over, but please send us a email to info@upperthemes.com and we will inform you the next one. Best Regards
50% OFF is on! Happy new Year!
Great theme! Having a lot of fun discovering all the options but how do I customize the content within the slider panel?
Hi,
Many thanks for your purchase, truly appreciated!
The contents on the slider panel are widgets, so to edit them you need to go to Appearance -> Widgets and drag widgets to the Sliding Panel Sidebar.
If you need more help from us, please use our support site to post your questions, here https://upperthemes.com/support/
Best Regards
I have signed up at your site to access support but the email that was purportedly sent for me to confirm my account has never arrived and it has been hours since. Can I get some help, please ?
Hi,
Many thanks for your purchase, truly appreciated! Please send us a email to help@upperthemes.com with the email you used to register on our support site, for that we can take a look at your account.
Best regards
Hi. Answer please to my topic: https://upperthemes.com/topic/logo-in-header-placement-and-svg-logo/#post-29019
Thanks
Hi,
Many thanks for your purchase, truly appreciated! Our support is closed at weekends. Our team will answer your questions today.
Best regards
hey guys – demos seem to be broken?
Hi,
Can you please check again? We are looking the demos and they seems to work well http://demos.upperthemes.com/koral/ http://demos.upperthemes.com/koral/demo1/
Best Regards
Hello- I just bought your theme full a few hours ago. To my surprise, I just discovered that it’s now 50%. Could I please have a price adjustment?
Hi,
We understand your frustration but we only launched the blackfriday & cybermonday campaign today, and we don’t have control on price adjustment after the purchase. We are sorry but really we cannot do anything.
Best Regards
Hi -I’m not frustrated at all. But You’re not being fair our honest.
First, I purchase the item at full price, several hours later you list it at 50% off.
I contact you hours after my purchase asking for a price adjustment not a refund, and you tell me that although the ‘sale’ is within your control, you’re not able… or essentially wiling to honour your pricing?
I have filed a claim with Envato, I’m simply asking for the price adjustment. I think its fair the your adjust the pricing or offer me a refund.
Design is great and everything, and looks very modern as well but I think that this theme is little laggy or very heavy to the browser and google page speed tells the same please check: https://developers.google.com/speed/pagespeed/insights/?url=http%3A%2F%2Fdemos.upperthemes.com%2Fkoral%2Fdemo1
If this something that can be fixed? Or am I wrong? I would really like to purchase this design.
Hi,
Thanks for your interest on our work and for your feedback. Speed optimization in on the list for the next updates. If you want to receive notification when we release the update, send us a email to hello@upperthemes.com.
Best regards
Hi, I am really interested in buying your template, it looks really great ! Just a question, is the Elementor plugin compatible with this theme or only Visual Composer ? Thanks !
Hi,
Thanks for your interest on our work!
No sorry the theme is not fully compatible with Elementor. Our focus was build the theme and features with and for wp bakery page builder (https://codecanyon.net/item/visual-composer-page-builder-for-wordpress/242431) Koral comes with 50+ page builder elements, back and frontend editor, page templates, and many other cool features.
Best Regards
Great looking theme and demos! Curious if the mobile menu has some diff style options, can the text be centered and an image be placed in the background of menu slideout? Best to sales!
Hi,
Yes you can easily centered the text on the mobile menus. Regarding the image, unfortunately the theme is not ready to do that.
Best Regards
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