Hi there,

For sure you can export/import the theme settings and migrate your website to another domain. You can read more about it here. If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

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Hi there,

Thanks for taking an interest! If you do need to slow down the speed of the scrolling of the page it can be done within our theme files, by change a bit of code and you can get directed on where to do this from our support team.

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My Developer created account with jigneshpa@gmail.com name with purchase code in your support system. Link is: https://helpcenter.qodeinteractive.com/hc/en-us/requests/48879

Now we need to cancel the order and seeks entire refund.

Request ID: #48879

Hi there,

We have located your request and can see that an agent has been assigned and will help you as soon as possible.

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Thank you for your response. Do you have an estimated time when a compatible version of wellspring child theme that supports the latest version of Woocommerce will be available?

Im asking because this is actually not acceptable. There should be compatible version of your theme. What is the point of purchasing then! Thank you.

Hi again,

If everything works fine, then keep using it and ignore the outdated files message.

If it doesn’t work, please use the last version of WooCommerce stated as compatible in our theme’s change log.

We are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out.

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Hi there,

When it comes to plugins that come bundled within our theme, there is no need for separate purchase or activation using a purchase code. We explained it here https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002309457-Activating-Licenses-For-Bundled-Plugins

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Hi there,

Please check our article about how to use and install a child theme

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

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Thanks for getting back, and thanks for the link

Hi there,

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Hi there,

Please note that we are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out.

If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.

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Hi there,

If you are somehow missing the slider you can always import Sliders manually.

If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.

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Hi there,

Please send us a mail at helpcenter@qodeinteractive.com and provide your purchase code in it and our theme can provide you with the latest version of the plugin.

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thanks. just emailed it now.

Hi there,

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Hi there,

Thanks for taking an interest in our theme. 1. Wellspring does come included with the WPBakery page builder plugin.

2. Unfortunately no, we donít have HTML versions of our themes. We are focused on creating WordPress themes that offer you easy management of dynamic content, which is why we are not creating static HTML files.

3. Unfortunately, RTL is not supported. Anyhow all shortcodes without dynamic shortcodes should be working well on RTL.

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Hi there,

Please note that we are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out, however, the theme will be alright with the latest version of Woocommerce. You might get a message as this but it will not have an impact in theme performance. Once the theme update is out the compatibility will be added in the changelog as well.

You can either choose to stick with the version of the theme of Woocommerce or update the plugin if you wish.

If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.

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Hi,

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Hi there,

We couldn’t find any request posted with this username. Please provide your request ID here so we can check the status.

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Hi there,

Yes, our theme is compatible with the latest PHP version.

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hi, i was told i can find the latest update on themeforest, but not sure where, could you point me to it please? thanks

Hi again,

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sure, all it updated… now i’m trying to upload again all file by FTP. I will update you

unfortunately nothing happens, even deactivating and reactivating the theme. Or by uploading all files via FTP, the problem persists

Hi again,

Please provide your site url so we can investigate on this.

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Hello,

Thank you for taking interest in this theme.

Yes, you can just disable WooCommerce plugin and shop functionalities will be disabled on your website.

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Hello,

Thanks for writing in.

Please take a look at this article about it here > https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002250358#bonustips

If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you → https://helpcenter.qodeinteractive.com

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Hello,

Thank you for taking interest in this theme.

Here are the parameters your hosting plan needs to be able to have:

max_execution_time = 300
memory_limit = 128M
upload_max_filesize = 128M
post_max_size = 256M
max_input_vars = 3000

As you can see here > https://wordpress.org/about/requirements/ WordPress recommends PHP ver. 7.3+, but this theme should be working fine with PHP 5.6+.

Anyhow, we suggest using PHP version 7.2+, because of security vulnerability and some improved PHP functions.

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Hello,

Thank you for reaching us!

This may be something on your end that needs to be checked, it is not possible to provide exact reason or solution for this without checking within your back-end.

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.

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Hello,

Thank you for taking interest in this theme.

Please note that this theme uses The Events Calendar 3rd party plugin for events > https://wordpress.org/plugins/the-events-calendar/ but unfortunately, there is no predefined option for registration.

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