22 comments found.
Hi, we are getting a fatal error associated with your Tripo Core plugin home/colourtrip/public_html/wp-content/plugins/tripo-core/elementor-addons/addons/tripo-review-slider.php on line 134
Hi, Could you please open a ticket in our support system so that we can check the issue? thank you
Our support is expired. So if we renew the support and you check this issue and it’s a bug form your end will you return the support renewal amount? I don’t think it’s fair that we have to pay to activate support again so they can fix an error that is yours
in that case, please email us through the profile we will check them for you.
Thanks. We already sent the email.
Please responde to our email we can’t have the website not working
Hi
Banner section stoped showing on frontend after updating to Tripo version 2.0 and Tripo core plugin 1.5.
Also your theme is compatible only with php 7.4 
Hi,
This is a very unknown issue as we never faced this issue before.
As the Theme Forest comments section is only meant for pre-sale questions and general questions, we are not able to provide detailed support here. Please create a support ticket using the link below, we will assist and guide you in detail.
Click Here To Create Support Ticket on SmartDataSoft support system
Don’t forget to share your site details in the ticket.
Thank you, SmartDataSoft Support Team
Hi again. I have a few issues: 1- I want to change the text and the options inside search form. How can i edit them?
2- i want to change some svg icons from thr 5 column block list on elementor. But i cannot see the svg icons such as paragliding, sunset, etc. It is shown on its original form, but they are not found on svg icon library.
3- can we change the url slug “tour” on the tour single page urls?
Can’t login to support account and need help.
Hi
If you can’t login in our ticket system then please open a guest ticket.
Thank you, SmartDataSoft Team
I can’t active item. always display 404 when connect with envato token. And can’t create a new ticket on your support site, always noted that ” the purchase key invalid” check this image : https://prnt.sc/QjzFx8LXtRTq
Hi
This is actually Envato API issue. you need to try login after 15-20 minutes until you can log into our support system. This goes same for the license activation issue.
Thank you, SmartDataSoft Team
why there’s no booking like your theme “Travio”
I opened another ticket. The Ticket Track ID:TB9074484-003-SPJ.
Now that you are online, due to office time, I have been waiting on that reply to this new ticket but no response yet
Hi
As we have lots of other customers too and we have to reply them too but we try to reply as fast as possible within 24 hours to our customers. And I have replied your ticket please check that.
Thank you, SmartDataSoft Team
I opened a ticket. The Ticket Track ID: TB9074484-002-1BH. I have not gotten any reply yet
Hi
Actually we were offline because our office time has ended that time. But since we are back and online now, we have replied your ticket in our ticket system please check that now.
You can check our online time from our support home page https://support.smartdatasoft.com/
Thank you, SmartDataSoft Team
Oh ok, I see and thanks for your help
Hi can we have Calendarista plugin and Woocommerce on your theme so that clients can book and pay on the website?
I contacted your support and I am still waiting for someone to help me because website does not look like the demo
Please help so that my website can look like the demo..
Thank you so much in advance
Hi, I have replied to your ticket in our support system please check that. Thank you
I have replied you. waiting on your help..
Please help. I will give you an excellent feedback after you help me
Hello,
Great theme! I’m looking for a travel agent site for group bookings with an online app. I’m looking for a theme with the following functionality:
website visitor to book the event or travel package online for a group booking ie hens or bucks holidays, football trips etc etc.
The main person organizing might request a package for 10-30 people. Once the booking has been placed the travel agent can set up an itinerary for the group package and various add ons that a client may request ie mini golf, ocean cruise etc. Upon entering each email address for each person attending and the travel agent has added all extras to the booking each person will be sent an invoice for their amount of the trip with the ability for them to view itenary and pay for their % in the booking. is this possible with your theme?
Thank you
Can the theme be Boxed ?
Tour page not getting updated even after editing. I cannot even see the settings option….
Please edit via elementor.open ticket in our support system our technical team will help you
Thank you
Where can i find the 1.4 versión? The support page have the change log for this update, but it’s doesn’t appear here, i need to fix the footer issue.
Please download from your download pages. Thank you
Hello Everyone,
I have purchased this theme https://themeforest.net/item/tripo-travel-tourism-agencies-wordpress-theme/27246696 from themeforest. This theme have lots of serious error. For example I have posted a tour package from the backend but it is showing the dummy data. see the link for backend screenshot https://prnt.sc/10nudcn and link below https://vacationdiaries.in/tour/barog-diaries-kasoli-hills/ . .customer support and support is totally useless.
They are not responding on tickets. I have created many tickets and after 24 hrs they replied with excuse.
—-—-—-—-—-——-
I gave 1 star to author and immediately I got the mail from author . see his reply
“Our team answer all ticket on by one. Our support tourn around time is 24hours max. We do not have only 1 or 2 ticket we have many customers we have to answer only by one according to serial. If you need more fast response we are sorry it is not possible ,we have to take care each and every customers ticket. If you dot feel comfortable and this unprofessionalism from our end. We suggest you to open refund we will approve that”
He is ready to refund but still I changed the rating to 1 star to 4 star but they are still doing same behavior. If the data stored at backend is not reflecting on front end means this website is with static value.
I still want to go with theme as I spent lot of time on this website and now author is not responding. Please advise what to do.
Just open refund and take refund.you do not understand what we suggest you. Sorry we are unable to help you.
Hi, thanks for this nice design. I have a question. There is a homepage 8 or homepage 9; but they are onlt search forms. Can we add some tours, details, destinations etc. like the ones on homepage 1/2 below the homepage 7/8/9? In other words, can we use any header style ( 1 to 
to any homepage, page, news, tours etc?
- can we use any header style ( 1 to 9 ) for any standard page, homepage, destinations page, news, tours etc?
Hi,
Thank you for your questions.
There is a homepage 8 or homepage 9, but they are only search forms. Can we add some tours, details, destinations etc. like the ones on homepage 1/2 below the homepage 7/8/9?
- Yes, This is an Elementor wise section. You can add this any elementor pages.
can we use any header style ( 1 to 9 ) for any standard page, homepage, destinations page, news, tours etc?
-You can set any header style globally for all pages.
If you have any questions, please let us know.
Regard,
SmartDatasoft Team
Hi again. I have one more question: I want to change the text and the options inside search form. How can i edit them?
And also, i want to change some svg icons from thr 5 column block list on elementor. But i cannot see the svg icons such as paragliding, sunset, etc. It is shown on its original form, but they are not found on svg icon library.
Anddd, can we change the url slug “tour” on the tour single page urls?
include Woocommerce ?
Sorry, Woocommerce not included in this theme.
Congrats on a great work!
Is this theme ready for translation ? compatible with polylang ?
Yes, This theme is multilingual compatible.
none of your links are working…
When I try to get support I’m getting an error: Error – 404 – fast-unknown-product
Could not find this product in our supported products
How can I make me header logo bigger?
Hi,
Thank you for purchasing our product. Please open a support ticket by following this link https://support.smartdatasoft.com/ Our support team will help you.
