1003 comments found.
Hello,
my support renewal is over, can you help?
1- How can I close the website in the AMP comments? 2- AMP: LuckyWP Table of Contents Problems with plugin colors, can you help?
Hi,
Welcome back to us.
As the Themeforest comments section is meant only for pre-sale questions, To effectively assist you with your inquiry, please contact our support team here:
https://themeforest.net/item/pixwell-modern-magazine/24689900/support
Our support team will gladly assist you.
Regards,
I could not get an answer 5 days 
Hi,
Your email address didn’t work (me*@balaban.email). We cannot send any email to you.
Please recheck and use another email and contact us, Our support team will gladly to assist you.
Regards,
Yes, we just sent a new email to you. Please check inbox!
Regards,
Hello,
I could not get an answer? (2 days)
Hi,
Our support team has replied immediately when we received your email (3 days ago).
We have just sent you again! Please check the mailbox.
BTW, it would be great if you continue to reply via the working email address, so we can easily follow the ticket and support you.
Regards,
Hello. first of all, congratulations for this awesome theme. I just have an issue with the “category list” block. Featured image doesn’t work. Here is the generated HTML code :
I have no plugin. Thx for help.
img class=”rb-lazyload” src=”data:image/gif;base64,R0lGODdhAQABAPAAAMPDwwAAACwAAAAAAQABAAACAkQBADs=” data-src=”https://www.familledegeeks.fr/wp-content/uploads/2011/02/flower.jpg” alt=”Jeu vidéo”
And if i turn off “lazy load images”, it’s working.
Hi,
Great, Thank you for your update.
Regards,
I’m trying to add the Pinterest Widget to some of the blog pages. It says
“Don’t forget to include pinit.js once per page, right before the closing </BODY> tag.”
Where do I find the closing body tags on the page?
hi,
To effectively assist you with your inquiry, please contact our support team here:
https://themeforest.net/item/pixwell-modern-magazine/24689900/support
Our support team will gladly assist and help you to solve issues.
Regards,
VK & OK shares?
Hi,
Thank you for your interest in this theme.
1. VK share: supported.
2. OK share: not supported at this moment.
Feel free to contact us if you have any questions.
Regards,
Hello, firstly thank you for this theme but I think weak amp support is really annoying. We added AMP plugin, but video posts does not shows video content in the AMP pages we didn’t figure out how can we play videos in AMP pages? Do you have any suggestion for that?
Hi,
Thank you for purchasing this theme.
Our support team is working on the new version and will fully support AMP in the next update.
It will be released soon in the next few days.
Feel free to contact us if you have any further questions.
Regards,
That’s very good to know. Then we are looking forward to hearing from you. 
Thanks!
My article body on mobile and tab view is very small, we cannot even read it. On desktop it is working great. Please check my site https://bedgardening.com
Hi,
Please check this setting: Theme Options > Typography Settings > Main Site Body > Content font size on mobile. Then, ensure the slider value is more than 80%
To effectively assist you with your inquiry, please contact our support team here:
https://themeforest.net/item/pixwell-modern-magazine/24689900/support
Regards,
Hi there,
The theme is perfect.
But it seems small thing is forgotten. Which is the preloader.
Please add preloader in next update.
Hi,
Thank you very much for your kind feedback.
Yes, we will support this feature in next updates.
Regards,
Hi i buy and Install Pixwell theme on this website https://wikisbios.com/ , theme speed is slow and also this line is showing at the end of homepage and on every post, “Unable connect or images not found, Please try to use the token method”, kindly tell me how i can remove this message.
Hi,
Thank you for purchasing this theme.
1, To improve the site speed, you can refer to the documentation below:
https://help.themeruby.com/pixwell/optimizing-your-site-speed-and-google-pagespeed-insights/
2. This is the Instagram widget, Please navigate to Appearance > Widgets, then find this widget and remove it. If you would like to make it work, Please refer to:
https://help.themeruby.com/pixwell/how-to-create-a-new-instagram-access-token/
To effectively assist you with your inquiry, please contact our support team here:
https://themeforest.net/item/pixwell-modern-magazine/24689900/support
Regards,
Hi, Thanks for your support, your tricks are working, Pixwell is good theme, kindly check this post https://wikisbios.com/reema-khan/ , when i go to bottom of this post or any other post, more posts automatically loaded, how i can stop the automatic function, load more post button is preferred under every post.
HI,
This is the infinite load next post option. You can refer here:https://help.themeruby.com/pixwell/post-settings-layouts/
Regards,
can a front end submission adds to these themes
Hi,
Thank you for your interest in this theme.
Unfortunately, at this version, Pixwell doesn’t support this feature.
Regards,
First off, love the theme! Very clean! I actually have 2 issues. Very minor.
1. When Facebook shares an article, it’s grabbing the categories and showing that text in short description on Facebook.
2. Google ads, I’ve tried everything, I even turned off plugins and auto ads. For some reason the Google Ad shows before the logo and menu but after the sales flash headerstrip widget.
Any advice or help is appreciated! I can provide login details on email.
Thanks!
Hi,
Thank you for purchasing this theme and your kind feedback.
To effectively assist you with your inquiry, please contact our support team here:
https://themeforest.net/item/pixwell-modern-magazine/24689900/support
Our support team will gladly assist you.. Regards,
Hello I interested this theme. But I want ask, is the theme support multi language pluggin like a https://wordpress.org/plugins/multilanguage/ and https://wpml.org/?
Hi,
Thank you for your interest in this theme.
Yes, the theme compatible with most popular multi-languages plugins as WPGlobus or WPML.
Regards,
How to use Pixwell with Peepso?
Hi,
Welcome back to us.
To effectively assist you with your inquiry, please contact our support team here:
https://themeforest.net/item/pixwell-modern-magazine/24689900/support
Our support team will gladly assist you.. Regards,
Request – Please add common shortcodes to theme such as Alert box, Dropcap, button etc. Most of us are not using Gutenberg and some of us probably will not. So do consider this suggestion.
Hi,
Thank you for your interest this theme and your advice.
Yes, we have just released new button shortcode and a plan that supports more shortcodes with modern layout in a further update. Allow customers can use it outside the posts.
Regards,
Hi, can you show me that shortcode button please.
Hi,
You can refer to the top right header of this new demo:
https://tf01.themeruby.com/seo/
Regards,
Ok and it works in classic editor correct ?.
Yes, will work well.
Regards,
Hello, there are no icons on the site in the form of a square, I think there is a connection error. Which library did you prefer for the icons?
Hi,
Thank you for purchasing this theme.
We guess this issue due to hosting configuration. Please refer to documentation below:
https://help.themeruby.com/pixwell/social-icons-or-custom-fonts-doesnt-display/
If not, you can contact us via the support URL, our team gladly assist you:
https://themeforest.net/item/pixwell-modern-magazine/24689900/support
Regards,
i want to buy, but does it support WPML?
Hi,
Thank you for your interest in this theme.
Pixwell is compatible with almost multi-language plugins. If you have any issues with the plugin, Our support team will gladly assist you.
Regards
Hi! how can I get the advertising modules open in the same window?
Hi,
Thank you for purchasing this theme.
To effectively assist you with your inquiry, please contact our support team here:
https://themeforest.net/item/pixwell-modern-magazine/24689900/support
Our support team will gladly assist you.
Regards,
Hello,
How can i change the background of category list? thanks
Hi,
Thank you for purchasing this theme.
To change this background image, please follow the steps below:
1. Please refer to the parent section of this block. (the wrapper section of category block)
2. Then switch to Settings tab > Background Image.
https://help.themeruby.com/pixwell/how-to-build-your-homepage-with-ruby-composer/#section-settings
Regards,
When viewing Firefox browser, I am seeing strange symbols instead of the proper theme icons (i.e. close button, social icons, down arrows, etc.). What’s going on?
Hi,
Thank you for purchasing this theme.
We guess this issue due to hosting configuration. Please refer to documentation below:
https://help.themeruby.com/pixwell/social-icons-or-custom-fonts-doesnt-display/
Feel free to contact us if you have any questions.
Regards,
I found an earlier support comment from another user that you said it was a “cross domain config issue”. I will send you the FTP login credentials to resolve the issue.
Hi,
Yes, please provide the information through the support email. Our support team will gladly assist you.
Regards,
is there demo? before purchase want to see how the plugin ( wpForo) will look like. is it possible?
Hi,
Thank you for your interest in this theme.
We are sorry, at this moment, we don’t provide dashboard testing/demo for our theme.
Regards,
is it lifetime update??
Hi,
Thank you for your interest this theme.
Yes, you will get lifetime update when purchasing.
Regards,
