Hi,

We see that your account doesn’t have active support license. But since this might be the issue with compatibility we will take a closer look.

Please send an email to helpcenter@qodeinteractive.com and include your site URL and one of our support agents will assist you.

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Hello,

thanks for reaching us.

When it comes to 3rd party plugins, you have to understand that we didn’t and couldn’t test all plugins out there with our themes. The official plugins we provided bundled inside our theme are the ones that are tested several times before the theme was launched and we guarantee their functionality. If you’re having issues with any other plugin you downloaded yourself, please refer to the author of the plugin or the team behind it.

If you have any further questions, please submit a ticket to our Help Center https://helpcenter.qodeinteractive.com and one of our support agents will assist you.

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Hi there,

We have located your request and an agent has been assigned so you will for sure get an answer as soon as possible.

Please note that our support team’s response time is usually with 24h time range.

Thank you for your patience.

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Hi there,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.

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Hi there,

The mobile menu is active once you view the website on smaller devices, this is our themes default behavior. You could try to set your full-screen menu in your settings, which will be applied to all of your pages and then perhaps target a specific viewport with css to enable the regular menu. But it is not a setting we do have in our theme, as the mobile menu does by default appear one you look at your website on smaller devices.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Please note that LayerSlider does come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is.

You can read more about it here.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.

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Hi there,

Thanks for taking an interest!

Please note that due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out.

At the moment we don’t have any ETA when this update will come out.  You will for sure be notified when the theme update is out. We appreciate your patience and understanding. Let us know if you have any additional questions anytime.

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Hi there,

Are you referring to the animation on this page http://burst.mikado-themes.com/landing/ in ALL THE PIECES FALL INTO PLACE WITH BURST section? Yes, that is a built-in theme functionality we created for Burst and you will be able to use it if you wish. It’s Burst Intro demo under Mikado Options -> Import which you will need to import in order to be able to get its content.

If you need help with this please we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Thanks for taking an interest in our theme! You are for sure able to add youtube or vimeo video for sure in our video shortcode. Do let us know if you have any additional questions anytime.

Thanks.

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Hi there,

We would kindly ask you to check if your server resources meet the required once. As well as you can always try to import the demo content with our XML file and if you still encounter issues we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Thanks for contacting us. It would mean a lot if we can have your ticket ID so we can locate your request. As right now we cannot find any request made by your Envato account. As that way our support team can check this on your end and help you with any theme related issue you do encounter.

Thanks.

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this is my ticket number: #22440 every page is showing 404 error

Hi there,

Please try to go to Settings > Permalinks and reset your permalinks. As well as you should know that we have located your ticket on our support forum. One of our support agents will answer your ticket as soon as possible. Please continue the conversation on the ticket.

Thanks.

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Hi there,

Please read this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002250358-How-To-Import-Demo-Content-Using-The-One-Click-Demo-Import-Feature-Bridge-Versions-18-And-Older-

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Hi there,

We are sorry to hear this however please note that we would appreciate if you could submit a ticket to our forum and include your website URL and one of our support agents will be happy to assist you and check this on your end.

If you are having issues with demo import you can always check our article about server resources as well as you can always try to import the demo content with an XML file.

Thanks.

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Hi Adam,

Thank you for taking interest in our theme!

You can enable Pretty Photo option in Image Gallery shortcode, and this is what it looks like https://prnt.sc/r8f99u. You can also test this here:
https://burst.mikado-themes.com/burst/gallery-grayscale/
https://burst.mikado-themes.com/burst/gallery/

You can add a video to the portfolio item – take a look https://prnt.sc/r8fb8b https://prnt.sc/r8fblk. You can also enable for video to display in lighbox on portfolio items https://prnt.sc/r8fbwp https://prnt.sc/r8fcef. Let us know if you have more questions

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Hi there,

Thank you for your response

To pin it down, I mean, am I able to have a hover over light box gallery like this… https://burst.mikado-themes.com/burst/gallery-grayscale/

But instead of an image appearing in a lightbox when an image in the portfolio is clicked, it’s a video that appears in a lightbox when an image in the portfolio is clicked?

Kind regards,

Adam

Hello Adam,

Unfortunately, that’s not how it works. The image gallery shortcode works with images only. You can’t add a video to the image gallery (or an image that will open the video in the lightbox).

On the other hand, as we explained, you can add a video into the portfolio item’s content, and in that case, the video from the portfolio item can be opened in the lightbox https://prnt.sc/r8y4ef (on the portfolio item, not list).

Let us know if you have more questions

Additionally, maybe we can give you some theme recomendations

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Hello,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL and one of our support agents will assist you.

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I’m sorry, but i can’t find a link where i can leave information.

Hi there,

Please submit a request on our helpcenter and one of our agents will assist you.

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Hi there,

Please submit a request on our helpcenter and one of our agents will assist you.

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Please could you help, my support has expired, but i have bought another one of your products today, it seems silly to have to renew the support for each theme when I have bought so many of your designs etc.

Hi,

Please understand that the initial support period lasts for 6 months from the moment of the purchase. If you need any additional help with the theme functionalities or options, please extend your support, and we will do our best to help you and explain everything that is theme related. An important note is that if you encounter some bug, you can always report it, and we will investigate.

Regarding your request, apply the code below from Appearance > Customize > Additional CSS:

.oblique-section.svg-top {
    z-index: 9;
}

This will be the end result – https://prnt.sc/r0nspm.

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Hello Rich,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.

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Hi there,

The latest version of the theme is 3.1, and Mikado Core version is 2.0.

You can check the latest versions here, on the bottom of the page under Change Log:
https://themeforest.net/item/burst-a-bold-and-vibrant-wordpress-theme/13137984#item-description__change-log Let us know if you have more questions

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Hi, thank you, I saw the change log which shows Version 3.1 – July 11th, 2019 but then the Last Update it shows 8 November 2019, which led me to ask for the current version.

We always advise to check the changelog, since we display all relevant information there.

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Hi,
If you click on the link below you could see a helpful step-by-step guide on how to import demo content successfully. https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002250358-How-To-Import-Demo-Content-Using-The-One-Click-Demo-Import-Feature

If you still can’t handle this yourself, you could always submit a ticket to our support forum:

https://helpcenter.qodeinteractive.com
and include your website URL along with wp-admin access and one of our support agents will assist you.

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