12796 comments found.
Hello, my site works fine but every time I search for something, it gives me this error: https://www.dropbox.com/s/ab2uck81d2akmut/Screen%20Shot%202020-07-14%20at%206.21.10%20PM.png?dl=0. It doesn’t display the site properly.
Hello,
Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?
Thank you in advance
Thank you for Supporting Elementor. A long overdue (I think) page builder support. I’m sure it wasn’t easy but you’ve made my 2020 that much more beareable. Thanks again.
Do you have a working demo we can see this being used with elementor only? Is it possible to use both for certain pages?
If possible can you address the image sizes not displaying properly in their container size. This seems to be a common issue with alot of users that uses this theme. So my images aren’t blurry for different pages that shows the blog featured images differently. Thank you for all the hardwork and effort you guys put into making this truly an ultimate theme.
Hello,
Thank you very much for your support.
We don’t have a demo built with Elementor since it will look identically the same as the current one 
It is not possible to use both builders at the same time.
Kind Regards
Do i need a premium elementor for theme to work?
Hello,
Our theme works with free version of the Elementor plugin and Pro version is not required.
Kind Regards
Where is the setting located for the ‘stock status widget’? Is this is theme settings or the widget area? Thanks!
Just to clarify I’ve checked in ‘Widgets’ and theres no ‘stock status’ widget.
Hi,
Yes, this widget can be found in Appearance -> Widgets https://gyazo.com/80d43221f1308b9253ca3482333407e0 Be sure that you have updated our theme and all included plugins to the latest versions.
Kind Regards
Thanks, I had to update the core. Just a heads up I believe there is a small bug with the filter On Sale or In Stock option. If I stock the On Sale option it shows ‘In Stock’ but if I select ‘In Stock’ it shows the ‘On Sale filter.
Please, send us some screenshots for a better explanation.
When updating from 4.6.0 to 5.0 the prices are not shown in safari, it is a serious error
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can check it https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
hi! i bought this theme in this month and activated it on aframart.net now i want to switch domain to aframart.com.bd …. is it work if i switch my domain and activate it.
Hello,
Yes, you need to deactivate the license on old domain first and then activate on a new one.
Kind Regards
Thanks for the recent update, really appreciate your great job.
This is not a support request, I just wanted to let you know a few things about the theme.
1. Thumbnails on the product page are not loaded in the right size and they are actually the biggest size. This has a big impact on the performance and affects your score on the services like GTMetrix. You can easily address this by using “srcset”. It also avoids blurry images on retina displays.
2. When you choose “slider” for “Related products view”, for some unknown reason, it doesn’t use the standard woocommerce approach to pull the products and therefore you cannot use third party plugins to modify related products. For example, there’re plugins that allow you to choose related products based on specific attributes and not categories. You can’t use any of these plugins for the reason mentioned above.
3. Upsells slider also don’t use the same “hover on product” style as related products. As a suggestion, that would also be great to give us options to choose hover styles for related products/crosssell/upsells. 4. “Disable OWL Carousel script on mobile devices” does not work properly on mobile devices, it uses both CSS and JS approaches together! Please have a look into it.
Thanks a lot for your great work
Correction:
4. “Disable OWL Carousel script on mobile devices” does not work properly on mobile devices for the UPSELL slider, it uses both CSS and JS approaches together!
Hello,
Thank you for the correction. We will review these points in our updates.
3. We tested this and it takes the same hover as set in Theme Settings. It is the same for related and upsells products.
2 and 4. It works on our development website.
Regards
Awesome update! will you add those templates section you made, also for elementor?
Hello,
We are currently investigating this feature but don’t have any information yet. If it will be technically possible then it will be definitely implemented in one of our future updates. It may take quite a lot of time to create such a library for Elementor too.
Kind Regards
Hi,
Building a new website for client which consists off one page scrolling ID on the homepage. However, Full screen menu is being used for this project and as I’m using ID links to scroll to the pacific section of the page but the problem is that whenI click on the link on full screen menu I can see that it takes me to the section behind the menu but the menu is still visible and I have to X out of it. This is slightly in convenient for customers not to forget confusing, Is there any think I can add that will fix this issue so that when a customer clicks on a link on the full screen menu for one page scrolling ID that it will automatically close without the need of having to click on X
Kind regards
Hello,
We will add this tweak in our next theme update 5.1. Thank you for reporting us.
Kind Regards
If you don’t mind me asking, How soon will this be?
Regards
Sorry, but we don’t have a date of the next update yet.
hi, is your theme still compatible with wp bakery page builder? There is no information about this in “compatible with”...
Hello,
Yes, our theme will be always compatible with WPBakery page builder. We have corrected this thing in our theme’s description.
Kind Regards
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can check it https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Hi,
Need a small little help here.
I had this code snippets in function.php to change to product category page title.
add_filter( 'woocommerce_page_title', function ( $page_title) {
if ( is_product_category('bcs') ) {
$page_title = ' Best abc 2020';
}
return $page_title;
});
Appreciated to know how to change Brand Page Title for (pa-brand).
Thousand Thanks
Hello,
This filter seems to be related to WooCommerce plugin (woocommerce_page_title). Sorry, but we don’t have an instruction how to use it correctly.
Kind Regards
Thanks!
Do you has any alternative way to change the Brand Page Title (except the product attribute setting page).
Thanks in advance
Or what is the conditional tag for brands page taxonomy?
We usually use Yoast SEO plugin to change titles for such kind of pages and it works very well.
Hi, post updating the version 5.0, following are the errors faced :
1. Unable to update the css version, https://prnt.sc/thebvb
2. Add + 1 product option unable to use it in homapage, https://prnt.sc/thecp It is coming only in shop page. Because in your grocery demo version, it is coming in the homepage itself, https://woodmart.xtemos.com/demo-grocery/demo/grocery/
Hello,
1. Try to update that CSS now. We have fixed version number on our side.
2. Could you please send us a link to the page where you have this problem on your website?
Kind Regards
1. CSS has got updated successfully.
2. https://demo.mylaporeganapathys.com/ ——- this is the homepage of our ecommerce website.
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can check it https://xtemos.com/forums/forum/woodmart-premium-template/ Be sure that you have disabled all external plugins.
Regards
I updated theme and all icons switched around with each other interestingly and some icons went missing. This is not supposed to be a support request. Your theme is only supposed to work for 6 months?? Very disturbing.
Hello,
Be sure that you followed our migration guide from the documentation here https://xtemos.com/docs/woodmart/faq-guides/4-x-5-0-elementor-migration-guide/ If it will not help, please, send us your admin access so we can check what is wrong.
Kind Regards
Migration guide for Elementor? I haven’t used Elementor with your theme
It is a migration guide to 5.0 version.
How can I give you access to do it for me? I do use child theme and multi site
Please email me
Omg, you responded on the spot. What happened now? My website looks horrible. A shop icon has become an arrow icon and a back icon has become an expand icon
Social media icons went missing
I already updated the theme not knowing what would happen. Some things like html in footer have gotten erased. Please help asap
Could you please follow the instruction steps carefully and send us your website link so we can see what is wrong?
These instructions are meant before I do the update. I prefer not to share my website publicly. Can you email me in private please
You can continue 2nd step and skip 4th and 9th. Send us your website link via the contact form on our profile page.
I did
We just tested your website and all icons seem to be working correctly https://gyazo.com/063dc705d359a11fbe9c5a6068ffe42b
Hi Woodmart,
Thank you so much for your update, i have had small bugs like icons which turns squares. Just need to save options in theme settings and it works nice
Best regards
Hello,
We are glad that you sorted it out. Feel free to contact us if you will have any extra questions.
Kind Regards
Hi, great job, I’m enjoying a lot the theme, question, is it possible to show the compare icon in the mobile, next to the wishlist, add to cart and quick view? Thanks a lot!
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can check it https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
I want to change the magnifying glass icon on quickview into a “Quickview” text…can you help me pls?
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can check it https://xtemos.com/forums/forum/woodmart-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
There are files of your theme that loads where they are not necessary, for example when viewing the orders in the back-end loads this file colorpicker.css (for example) Please upload the js and css files where only needed. Thank you
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can check it https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
After updating the theme to 5.0, the icons in the menu all changed and are different from the setting using header builder??
Also all the previously added product attribute variations are disappeared!?
Hello,
Be sure that you followed our migration guide from the documentation here https://xtemos.com/docs/woodmart/faq-guides/4-x-5-0-elementor-migration-guide/ If it will not help, please, send us your admin access so we can check what is wrong.
Kind Regards
hi thank you, how do i send you the admin access?
I noticed that the product variations haven’t been deleted (still editable using bulk editors), but it’s just not being linked with all the parent products…
Our theme update doesn’t influence your WooCommerce product variations. Could you please check how it works with a default WordPress theme?
You can send us your admin access via the contact form on our profile page.
I CANT UPDATE MY THEME MANUALLY OR AUTOMATICALLY. DO U HAVE A SOLUTION?
Hello,
Here is a link to the instruction about 4.x to 5.0 version migration in our documentation https://xtemos.com/docs/woodmart/faq-guides/4-x-5-0-elementor-migration-guide/ If it will not help, please, create a topic on our support forum and provide us your admin access so we can check what is wrong.
Kind Regards
