3847 comments found.
Hi Goodlayers, pre sale questions: 1. Is there possible to add videos within the tour details 2. It is possible to add custom fields per tour type/category 3. Do you have access for a front-end and back end demo user? 4. Do you have social sharing plugin for the tours? or it is possible to work with 3rd party plugins for that? 5. It is possible to add some “Ads” into the sidebars (embed code), like Google Adsense? 6. The theme support mega Menus? Thanks!
Hi,
First of all, thank you for your interest 
.
1. You can add videos within the tour details as you wish.
2. Custom fields require customize code, if you’re familiar with coding and WP codex, it’s possible to do but you must aware it’s out of our support scope, so you must do it by your self or consider to hire a freelancer to do it for you instead.
3. You can check how it work as a customer: https://demo.goodlayers.com/traveltour/test-the-system/ . If you need more than, sorry, we don’t have it.
4. We don’t have sharing option in woocommerce, but I guess it can work with all party plugins for that purpose.
5. Yes, it’s possible as you wish.
6. Yes, our theme support for mega menus.
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Thanks Goodlayers! So no custom fields but I can use lets say the different “Custom filters” for each tour. What i need to know is that I can add specific amenities or services for each different type of tour. Thanks!
i have one question for deposit can do per person diffrent and amount ? example adult deposit 10$ child 5$ ?
Hi,
Sorry, the system can’t do that :/
Thanks for your interest by the way
i want to add my indian paytm payment gateway, please help me as soon as possiable.
Hi,
Really sorry, our theme support only Paypal, Paymill, Authorised.net and Stripe. 
To integrate other payment options, you have to hire a coder to do this. It’s pretty big work.
However, our dev can guide you the file names that you have to do customization. If you need the file name list, please open a ticket in our support site.
http://support.goodlayers.comHI I am triying to setup booking form. For example if I go for the form like this which is booking form It does not send the data via emai. If I go for inquiry form that is sending the data. Why booking form is not sending the data.
https://demo.goodlayers.com/traveltour/main4/tour/venice-rome-and-milan-9-days-8-nights/Hi,
It will depending your hosting provider. Please make sure your hosting allow the wordpress mail function.
In Tourmaster > General > E-Mail Settings, could you fill system email different with admin booking and admin register then check it again? In some host provider, they don’t allow the email system and the rest is same email.
Screenshot: https://photos.app.goo.gl/V9TuyjwsbBvjshhAA.
If so, could you try setting up the smtp and see if this helps.
https://wordpress.org/plugins/easy-wp-smtp/Best Regard!
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Hi. I have a tour whose price is 60usd adults and 48 usd children. When adding a package (option of children or adults) the price of adults gives me adds 5.40usd and that of children 4.32usd .. how can I solve this and that does not add that money ?.
Thank you!
Hi,
Please remove the tax fees in: Tourmaster > General > General Settings and check it again.
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Pre sale question 1. Do you have any plans to expand number of service? (Car rent, rent apartments, transfers, etc)
Hi,
First of all, thank you for your interest.
You can add unlimited tour service as you wish.
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I purchase this theme, I have a question when i install theme? I have to install demo or can i make my website without it?? Thank you in advance
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Also, I don’t see purchase label in your username so if you not purchase it yet, please purchase it first before you can submit your ticket in our support system.
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I hope the theme developer would give the option for us to use our own payment gateway of choice. Open integration for any payment gateway API.
Hi,
We wish we could do that but the fact is that there are hundreds of payments out there and we don’t really have resources to integrate them all :/
In this case, you have to hire a code to implement it directly.
Sorry about that.
I mean, like how Woocommerce would accept payment gateway plugins. Maybe you can make your tour booking ‘extendable’ so we can connect other payment gateway.
The advise to have it coded seem not practical… if you would update the template version then we would need to have it re-code it again.
Hi guys! l would like to enlarge the space of text in mobile version because it is really narrow. https://ibb.co/ZJV5Y9w please may you help me? Thank you!
Do you have page url for that?
Hi,
Please add the css code in the path: Goodlayers > Goodlayers > Miscellaneous > Custom Css/Js > Additional CSS ( without <style> tag ):
.single-tour .gdlr-core-page-builder-body p {
line-height: 32px;
}
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If you have further questions, please submit ticket in our support website. Our dev and supporters are only provide support in there, not here.
However, unfortunately, we notice that your support has been expired. In this case, you won’t be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: https://help.market.envato.com/hc/en-us/articles/208191263-What-is-Item-Support- , https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support )
Please note that we no longer provide support via this channel anymore(Except bugs report.). It’s all will be conducted via support site only. Please also note that many old customers already renewed their support and we have to be fair with everyone by providing support via support site only.
Hope you understand this.
Hello Good Layer, In your theme only tour package template or you also give in this theme Hotel Booking & Car Booking functionality?
Hi,
Our theme mainly in tour booking system only. Thank you so much for your interest by the way .
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Dear Team,
Thanks for your prompt reply but if I am correct hotel booking also comes on tour service.
Hi,
We have only hotel booking like this one: https://demo.goodlayers.com/traveltour/tour/switzerland-7-days-in-zurich-zermatt/ .
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Hello, before making the purchase, I would like an information.
From what I read, your topic does not accept multiple currencies for receipt, however I only need presentation in different currencies. I will not sell on the site. It’s possible?
Hi,
Unfortunately, it can’t be achieve. Thank you for you interest by the way .
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Okay, I’ll look for another topic.
But think about it, your theme is fantastic, you have a super product that with a quick search in the comments we see that it does not have a functionality that I would say is even basic.
You would probably have sold more than twice as much if at least you had the different currency per tour.
Hi,
Thank you so much for your suggested, we will consider it in future but at the moment, we don’t have a plan for it.
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Hello,
just checked my website and i think there’s something wrong.
suddenly i can’t duplicate tour page with duplicate page plugin and can’t save template.
for example : i want to duplicate this tour page : https://cometoindonesia.com/tour/lombok-gili-islands/and the resulit like this : https://cometoindonesia.com/tour/lombok-gili-islands-2/
and i can’t save templae or edit all the pages.
Whats wrong with that? never do anything.
thanks
Hi,
1. For duplicate, please use duplicate post plugin and enable tour post type in plugin setting.
2. For template, could you try increasing the “max_input_vars” php variable from 1000 to 5000 and see if this helps. ( If you aren’t sure how to do this, you may ask your hosting provider about this. ).
3. For the edit problem, you must update our theme to latest version.Please backup your site before update it. Please update your site with our instruction below:
Or you can check auto update via my screenshot: https://imgur.com/a/9f1Xz4B. Please make sure you have update all plugins include, screenshot: https://imgur.com/a/sk9T15b.
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Hi thanks for the responds.
is Yoast duplicate post plugin? or Delete Duplicate Posts?
Hi already do the instructions
but nothing happen, i use duplicate post plugin is working but still can’t edit the page and save the template.
Hi,
First you need figure out our theme/plugin latest version or not by check our changelog: https://support.goodlayers.com/document/changelog-travel-tour/ . If it not work with latest version, please follow the steps above and update it.
Then try deactivate all third party plugins not relate with our theme while check the problem, may it’s plugin conflict case. Also, if you have more problems, please submit your ticket in our support system.
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already restored my webiste backup before the problem. But, the problem still there. Its really weird
Hi,
We can help you by take a look on it, please send an email to: support.loc@goodlayers.com and we will check it together, please include your purchase code too. Please note we only provide support for our original feature and what available in live demo, if the problem relate to something not available in our support scope then we can’t provide support for it.
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Hi thank you, already sent you the login info on email.
have you checked?
just realize on tour page we also can’t edit maps and almost all content. Always show this error message https://prnt.sc/tpz71g
Hi,
I’ve already answered your email now. We’re usually make response within 14 hours from Monday to Friday and it will be longer in email because we will need handle the ticket first.
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Hi Have your developer check my website problem? Its already more than 48 hours. Thanks
Hello
Right now the theme still have error on our website. Its already 4 days since the last time you respond my email. Please help because we need to update the website, but right now still error. Can’t update anything on our website if the theme still error..
Please understand.
thanks
Hi,
So sorry for the inconvenience, already sent an email to you now.
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Hi,
quick question, when child theme is installed, does it actually use woo-commerce to run eCommerce data or is it just copying data from the child theme? Reason I am asking is because I do not see anything in woo-commerce at all. Please I need your help.
Hi,
I’m not sure what you meant you not see, but the child theme will inheritance all the parent theme features, the different is when you change something in child theme then you update the parent theme, the customize still remain.
To use woocommerce, you must first install woocommerce plugin then check it again.
If you meant use woocommerce in tour system, please note it’s impossible because we aren’t support tour system work with woocommerce.
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Hi guys!
Hi! I would like to use the “Link Proceed Booking Button To External URL” option however I do not want users to be sent to another page. I need users to remain on my site Is any way to do it with, maybe, a pop up. Thank you!
Hi,
We don’t have a popup but you should be able to add the link in your site instead, is it not work for you?
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I really like this theme but the fact that am being forced to use a page builder they built themselves makes the decision of buying this theme tough. At least give support for Elementor page builder alongside your own page builder. Users should decide which one they will use, you don’t force your page builder on users.
Moreover, adding a tour could be easier with meta fields rather than using the page builder. I want something my clients could use to easily add tours rather than having to delete page builder elements they do not need anytime they are adding a new tour, this should be meta fields.
Add ELEMENTOR page builder support and see the number of users who will switch to your theme.
Hi,
Thank you so much for your suggest , have a nice day!
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Hi, pls how can i add captcha in user registration form. Its super important. Many spam accounts created Pls respond Thanks
Hi,
You can enable it in: Tourmaster > General > User / Template and check it again.
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Hi there,
There appears to be a conflict between the current version of Woocommerce and the latest edition of Travel Tour theme that has rendered my Checkout page into one column rather than two columns, and the Woocommerce Category Pages no longer have titles.
www.thehikingsociety.com.au
Can you please provide assistance?
Thank you
Hi,
Could you send an email to: support.loc@goodlayers.com include purchase code so we can check it together?
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Hi there, I have responded to your email. Could you please provide an update as I need this issue solved fairly quickly.
Thank you
Hi there, I’d really appreciate a response via the email you’ve provided me. I responded 5 hours ago to that email and still haven’t heard a thing. As a paying customer, can you please provide assistance with a product that is essentially faulty in a fairly important aspect of it – the Checkout page.
Thank you
Hi,
I will take a look at it soon, please patience for us.
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Hi,
is it possible to use thrid-partly booking engine like sabre gds with the theme?
Hi,
First of all, Thanks for your interest
The only way to do this is to link the tour booking to specific url directly. Like this : https://demo.goodlayers.com/traveltour/tour/america-2-days-in-lake-tahoe/ (click on proceed booking button.)
However, note that with this way, you will not use the booking system from the theme.
Organized Destinations List by Continent / Country List by Country / Area Full Control of your Destinations Popular Locations Destination Details Destination pages / sub pages Best Seasons of Tour Destination’s Map or Landmark Link to Main Region / Continent or Country
When can we expect this update for the Organised Destination? It has been long time since we have been asking for this. Please update this feature asap.
Hi,
Thank you for your suggested but at the moment, we have tight schedule so we can’ sure it will available or not in future update.
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please i need to change the mobile responsiveness arrangement for the payment checkout In the step 2 which is the contact details block, I need to move it to be the first block in the page. and move the payment block to be the second block.
can you please send me the purchase code
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
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