235 comments found.
First of all I did not receive activation email after registration from big skin help website..
My problem is that after choose size chart page from product page setting. It does not show size chart button or text anywhere?
Hi, write to bigstepscenter@gmail.com email that you registered and will check it now.
just send email
Hola, el correo de confirmación para soporte nunca llega. Como puedo contactarme para hacer consultas?
Hi! Write me to bigstepscenter@gmail.com
Hey Guys, my staff member sended u a ticket 2 days ago. The pictures keep shrinking on mobile. Where do i find Purchae No? We sended u the invoice no.
Hi! We did not work at weekend, but your ticket in progress. You will be notified via the ticket today.
Hi, how can I change the sticky header color in the t-shirts theme? Thaks
Also I am having issues with section (container) sizes both mobile and desktop. Please check: https://prnt.sc/swgmuq and https://prnt.sc/swgnus
I would like to remove the static Subscribe section from the t-shirts layout as well. Kindly advise. Thanks again
Hi! Send these requests by the ticket on help.big-skins.com please.
Thank you for your reply. But I believe my support has expired. Can I still rise a ticket?
Hi! Anyway, you can create a ticket. Of course, I advise you to renew your support time. If issues related to the theme we will fix it if issues related to not our customization developers will ask about the theme support renewing.
Ok, thanks
Hi, just extended my support. Could someone respond to my support ticket. Thanks!
Hi! We did not work at weekend. All tickets are being solved now in queue. Write your ticket number here please
962440
ok, thanks
Hi I just order the theme but when I try to upload it on Shopify it’s write : zip does not contain a valid theme: missing template “layout/theme.liquid”
Could you please help me to solve this problem ?
Hi! Here is described http://big-skins.com/goodwin/shopify/manuals/#InstallationUpdate Unzip package from TF and you will find install-me-goodwin-shopify-theme-v-2-2.zip for uploading on Shopify
It’s okay thanks for you answer 
And last question, for the blue TOPLINE when there is the animated text, is it possible to change the background color because now it’s blue but we need an other color ?
Thanks for your support !
Hi! Could you please create a ticket here? http://help.big-skins.com/
Let’s move to our ticket system. It is done especially for theme support. It is not convenient for us to control customer’s requests, developer’s and support’s work history here.
I see that seiko includes SEO Optimized Is there goodwin? Is there any difference Thank you
Hi! Goodwin and Seiko are seo oprimized both. No difference.
Hi, i want to replace de image of methods of payment but i cant, de button “reemplazar” doesnt work.
Hi! Write please ticket here http://help.big-skins.com/ Our developers will help you asap with detailed answers. Unfortunately, we don’t provide here technical support.
I cant add star rating before product title , loox app
Hi! Write a ticket here please http://help.big-skins.com/ and our support team will answer you.
Hi, can you provide a summary of the changes made in the latest April 2020 update please?
Hi! Sure, there is an update list https://bit.ly/3cNnGSb#item-description__change_log
How do I remove the “from $9.99” price on the collections? We have products with multiple price ranges, and it confuses the customer.
Hi! ‘from’ is a language var in theme Edit language. You can replace ‘from’ with empty space
Thank you. How do I list it so it shows highest price instead of lowest price?
Write, please, to our support team http://help.big-skins.com/ And they will be able to investigate it.
I’m getting problem with the shipping calculation functionality. My customers are getting an error saying that the items that they added can’t be shipped to their address. I saw jquery error as well on the console. Uncaught TypeError: _.template is not a function. Can you please take a look into it?
Hi! Write please ticket here http://help.big-skins.com/ Our developers will help you asap with detailed answers. Unfortunately, we don’t provide here technical support.
thank you! I’ve just created a ticket.
NEW TICKET SYSTEM LINK http://big-skins.com/help
Hi, there is absolutely nowhere in this theme to change font sizes? I have tried to register on your support system with 2 different email addresses but the confirmation email does not come through, I really would like to change some font sizes
Confirmation email just came through – I have sent a support ticket
Hi! During a hour I will analyze your ticket, all tickets in live order now.
Hi, I just purchased your theme recently, I was wondering if it is possible to have a page that shows package plans such as: Basic, standard, Premium ? so my customers can somehow select subscription plans…
Hi, Also, I am currently unable to select multiple options on checkout, is there a way I can activate it or is it a shopify thing? I can’t also view another product color or size in the product view image when i click on it.
Hi! Write please ticket here http://help.big-skins.com/ Our developers will help you asap with detailed answers. Unfortunately, we don’t provide here technical support.
I have tried signing up to your support site to raise a ticket and I still haven’t received a sign up email, its been close to an hour…
Hi! Sometimes activation email goes to spam folder. I have just confirmed your account. You can simply log in.
I have submitted my tickets, I hope they get answered soon…
Please kindly check support website, I have submitted new tickets. Thanks
Hi! Sure, they are in live order. During a hour will be answered.
Hi, video in Goodwin home page slider is not loading. It was loading fine, but a few days ago stopped. It is also not loading in your demo. Please advise on how this can be fixed. Thanks!
Hi! Thank you! We are checking it now.
I contacted 2 days ago still waitin for a reply
Hi! Sorry for a late reply, I am checking it now.
Could you write please a ticket number or did you write via email?
please need follow up email. I sent a staff invitation so you could check the issue.
how i can add default footer content in footer 11 style ?
i like footer 11 background, i want in default footer
Hi! You can use only styles that are present in the theme. Such a footer layout as you need is absent. But you can write a ticket to our support system http://help.big-skins.com/ and Shopify Expert will be able to make your custom work, but it is out of the free support and rated as our minimal work.
is it payment ready ? i mean can customer can pay or i need to add to payment ?
Yes, Shopify has payments system with different payment methods.
curious to know why my access to the support center is suddenly denied?
Hi! Unfortunately, We do not work at the weekend, but we will check all tickets tomorrow in the morning. You can write your ticket number here and I will check the status of the ticket right now.
I can’t even log in to write a ticket…I want to go over my previous tickets…..
Hi! Write your email, please that you registered in the ticket system. I will check it.
Hi! We did not find your registration here http://help.big-skins.com/ We have been using for two month new ticket system, that is why you need to create a new registration.
Seems the latest update caused a bug on Toys1 (Uniique Slides Mode). Can you please review & correct as I would like to use this template for a client.
Live Themeforest Preview is also affected
Hi! Thank you for that info. It is fixed on the demo. If you mean template – then you have to upload in the theme files in assets folder fullpage,js, and fullpages.css files. You can find slideshow script files here https://alvarotrigo.com/fullPage/ We did not paste that files in the theme, because we do not have such permission. It is described in the theme as well.
Thank you for confirming. Do I just upload fullpage js/css or do I need to connect the pages in the header?
Nevermind, it works with just uploading. Thank you for the help! Great theme thus far, will rate 5 star once project has ended.
Are we not able to change the footer or header when using slides mode?
Hi! Unfortunately, slide mode has only one type of header.
Having an issue on collection page. I have 2 variants – Length + color. However, on the add to cart preview, I am only able to choose 1 length and not color. When adding to cart, it adds the default color.
Hi! Write please ticket here http://help.big-skins.com/ Our developers will help you asap with detailed answers.
Hi, I have create an account to open a ticket, however, I am unable to login as it requires account confirmation. I have never received the confirm email and it has been 24hours. Email is mark@branium.co
Try login now. I activated your account.
please help me to upload theme. i purchase theme and zip does not contain a valid theme: missing template “layout/theme.liquid” showing error
Hi! Here is described http://big-skins.com/goodwin/shopify/manuals/#InstallationUpdate
Unzip package from TF and you will find install-me-goodwin-shopify-theme-v-2-0.zip for uploading on Shopify
