235 comments found.
I registered on your support system and when I try to log in, it tells me that I need confirmation, but I didn’t get any confirmation request from your system. I’ve searched all my emails including junk folder. Nothing is there.
Hi! Your account was approved earlier. Were you able to log in?
please and need support asap , because the support team not answer and I can’t sign in to open ticket
Hi! All tickets were answered, but if you can not check it (sign in) then write your email to bigstepscenter@gmail.com – we will check your credentials.
Hello When I install the theme, it downloads without any images. What is the reason? And how can I solve this problem? And how can I show the dark & light mode button?
Hi, dear customer. Unfortunately, we don’t provide technical support here. Write a ticket in our ticket system https://big-skins.com/help/ please and our support team will answer you. But I’ll say right away that images are not provided by a theme.
But I have a problem when I login in Bigsteps for write a ticket. And how can I show the dark & light mode button?
Hi! Write please to bigstepscenter@gmail.com your email that you registered. We will send you by email new credentials.
Can’t edit a lot of things, can’t add blocks and section on new pages! I want a refund asap!
Hi, dear customer. Unfortunately, we don’t provide technical support here. Write a ticket in our ticket system https://big-skins.com/help/ please and our support team will answer you.
Dear customer! NEW TICKET SYSTEM LINK temporary is http://big-skins.com/help/
Dear customer! NEW TICKET SYSTEM LINK temporary is http://big-skins.com/help/
I have installed and activated Goodwin theme on my shopify store, I just want to know, how I can install required app or there is no app which this theme require ??? please just let me know, if any app that is required to work this theme properly, so please make a list off apps and share with me, I will install or guide me how to install required apps, Thanks.
Hi! To work with Goodwin theme and customize your online store, you don’t need a special app. However, if you have specific needs or want to add advanced features to your store, you may consider integrating third-party apps (for example, reviews apps, marketing apps, etc). All apps are available in the Shopify App Store (https://apps.shopify.com/).
Is there a way to have filtering enabled on mobile? Something similar to the sidebar?
Hi! Mobile version has the same filter as in the desktop.
Hello! Is there any layouts with 6 product columns or more? Is that possible?
Thank you
Hi! 6 is absent, unfortunately. Only our latest theme Lumia has 5 products per row.
I paid a small fortune for the license extension because I desperately need support to fix the mobile version of my store. All of my product images are squished. I submitted a ticket a week ago, and have had zero response, despite begging for help four more times. This is my store’s biggest sale month of the year, and I NEED HELP!!!! I need a response. I need my mobile website fixed. I feel like this is some kind of scam! CAN SOMEBODY PLEASE RESPOND!!!
Hi, dear customer! Sorry for the inconvenience. I am checking it now. Looks like a ticket in the spam folder, because of unknown reason. During a few hours we will report to you.
Hi, I want to use the purchased theme from one store to another. Wonder if anyone know, how to transfer the license from one store to another?
Is there anyway I can contact the support team? I need an urgent help. I have log a ticket but no response.
Hi, dear customer! Sorry for the inconvenience. I am checking it now. Looks like a ticket in the spam folder, because of unknown reason. During a few hours we will report to you.
Can anybody confirm is this theme is current and works with Shopify 2.0. It hasn’t been updated since May 2021. Almost 1 year later.
Looks like a great theme but all the comments say otherwise.. Especially since it’s about double the cost of all others.
Would really like to know how well it works.
Hi, sir! Our theme works on Shopify 2.0 but without sections everywhere and new collection filters features.
Real tough with the support, response times vary from 3-6+ days at a time. If there is things that require a two way conversation you’re weeks (or in my case months). Whilst a try to feed as much info as possible at each interaction, there’s is a low volume reply. One of the responses was to add them to the site as a user (which was already done so they hadn’t checked and then a week to see that they saw that reply). We’re completely stuck on an aspect that works on other themes, and have completed a lot of work. Tried through other channels, but no reply. Explained the urgency, and 4 days later, still no reply or acknowledgement. 6 months support, will probably get you 1/3 of a conversation at this pace. giving it a couple more days or requesting refund.
Hi, dear customer we have just answered by ticket with the almost the same answer that we answered a week ago. Please check again the default shopify theme Dawn. Our theme has the same price changer functionality as default Shopify Theme.
yes, I see that you have provided the same answer again. Saying the same thing again and again, doesn’t eventually make it the correct answer. I have provided a loom video to SHOW you that you’re providing the wrong information and support. Since it’s Thursday evening now, I’ll probably get the next response in 2023.
Hello, are you ok? We are awaiting your responses on various tickets
HI, dear customer. Sorry for a late reply. We are working with tickets now.
All templates are in liquid format, it’s not in JSON format as per shopify 2.0 version. We need refund ASAP.
Is this company still active, no response to support tickets.
Hi, dear customer. We have just started the support week and took control of your ticket. We need a staff invite to your store. More information in the ticket.
Hello, I have to move a site that I have currently made in wordress to shopify and I wanted to use your theme (the one for watches to be more specific). I only have one question related to the number of products and categories I have a total of 1580 products and 69 categories. Could your theme have a problem with this? Last question is related to the setting. The home of my current site has a section dedicated to brands. I’d need to bring it back to shopify but your theme demo doesn’t currently show anything like this. Is it possible to recreate it with some element not currently displayed on your home?
https://www.misterelectronic.it/ this is the homeHi, dear customer. Unfortunately, we don’t provide technical support here. Write a ticket in our ticket system http://help.big-skins.com/ please and our support team will answer you.
Theme is not able to load images into the mobile app. When you publish website as mobile app through android apk. it was working fine with 2.2 version but since scss is deprecated I had to upgrade to 3.0 version and facing the issue that in app the webpage won’t load. But overall theme is good and leads to conversions
Hi, dear customer. Unfortunately, we don’t provide technical support here. Write a ticket in our ticket system http://help.big-skins.com/ please and our support team will answer you.
Thank you for reply found the solution as well we need to add the following LOC in the app bundle. theme then works ok and loads into the app as well properly WebSettings webSettings=mywebView.getSettings(); webSettings.setDomStorageEnabled(true);
Hello,
I’m facing webpage loading time issue (Speed score: 16). As per Shopify expert, the speed is optimised from their end and asked to contact Theme Support.
Please guide. Thank you!
Hi, dear customer. We answered you by your ticket. We need the staff invite.
Hello , Please i have an issue, am unable to see the product description on the product on my store. in the product part of my website, i can see the descriptions of each product, but on my store, i can only see product pictures and title but no description. please help me with this issue
Hi, dear customer. Sorry for the late reply. We are from Ukraine and have some time delays due to military actions in our couuntry. Unfortunately, we don’t provide technical support here. Write a ticket in our ticket system http://help.big-skins.com/ please and our support team will answer you.
