12800 comments found.
Hello
I’m using the theme in Catalog mode.
1) When I’m browsing the product detail page, My account link and the cart are still displayed in the top menu ! How to hide them?
2)Is ti possible when browsing products category page to not be redirected to the product detail page (diseable link on each product)
Thank you in advance
Sorry fixed
Hello,
We are glad that you sorted it out.
Kind Regards
Hello, In the header builder, I have the cart, wishlist & compare icons. For new visitors, they all show a count of “0”. I want them to show the icon only with no count if the count is = 0.
Is this possible?
Hello,
Sorry, but there is no such option in our theme at the moment.
Kind Regards
Please consider adding this option in future releases.
BTW, are you the same team behind the WoodMart theme for Shopify listed here on themeforest?
No, Shopify version is developed by other developers and we are not responsible for that theme.
My Support is Expired, website mobile menu icon did not show when we add Font awesome code “envelope-o” in menu setting, then only envelope icon show butt when we add another font awesome icon code , icon did not show. if possible share the icon list
Hi,
Please, describe to us your problems in a bit more details. Attach some screenshots and provide us with a list of steps on how to reproduce it on your website.
Thank you in advance.
Hi,
You need to contact us from the account where you purchased the theme to receive support for our theme. Or create a topic on our support forum.
Kind Regards
Hi,
How can i disable mobile version of theme? I need a way to make it desktop view on all devices.
Hello,
Our theme and all included plugins are responsive and don’t have a separate mobile version. It is not possible to disable the responsiveness completely.
Kind Regards
Hey. I’ve been really happy with your theme, but one plugin causes weird phenomenon on backend editor. When I’m setting wpbakery to backend editor mode so there is all contents on editor which attached to right side of the screen into a narrow element. Is it solvable or is it only too big conflict between plugin and theme? Is this new problem for you? Thank you.
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can check it https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
WOW! gratulation for elementor support. Your theme is realy the best in the market and now with elementor you will have the next level!!!
Thank you very much for your comment!
Hello,
Yes, we are still working on Elementor Pro compatibility and it will be fully implemented in our 5.1 update.
Kind Regards
Hi, I have 2 questions 1 – I want to report a bug. Mobile bottom navbar menu sorting can’t be saved. I’m choosing mobile bottom navbar items. But when I click to save, it sorts menu items itself. You can check it. 2- I wanted to write support but seem as expired. Then I tried to renew my support from here. I have two license for your theme. Now it says you have to pay for double license. But I bought second license for future. I don’t use it. Now have to I pay for 2 license ? It’s not fair
Hello,
You can buy a support extension for one license only. If you have problems with the payment, please, contact Envato support for help. After this, please, create a topic on our support forum and we will do our beset to help you.
Kind Regards
Hi, I wrote to envato, waiting for answer. But this problem is still here. Also we cannot advanced typography settings. please check them. regards
Please, send us your admin access via the contact form on our profile page so we can check. And keep all external plugins disabled.
Hi Please add textdomain for this texts (for translate) to next version:
https://ibb.co/nbTdYS4 https://ibb.co/CW4D72WThere are three problems in the template that must be resolved: 1) When using Sensei LMS to create course, the title of the course is observed, example: https://www.nuvoconsultora.com/curso/seo/ 2) In the project titles you always see the word “Portfolio” and it should show the project title. example: https://www.nuvoconsultora.com/proyecto/visual-asist-web/ 3) In “Related projects”, those corresponding to that category should be shown, example: this project corresponds to the category “Sitios Web” but related projects of “Videos” are shown https://www.nuvoconsultora.com/proyecto/ancro -srl/ Will they be able to give you a solution?
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can check it https://xtemos.com/forums/forum/woodmart-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
But, as for my questions have you seen it already? Well, check in your forum that the Sensei LMS and insurance payment for the support have not been solved, so that they only tell me that they cannot solve it.
Sorry, but both questions require deep investigation so you need to extend your support period first. Have you tested your plugin with default WordPress theme? Is the problem related to WoodMart?
Yes
In this case, please, provide us some screenshots of how it works with default theme and send us your admin access via the contact form on our profile page.
I just paid a six-month license to receive support, how do I receive it?
You need to register on our support forum with your purchase code and create a topic there https://xtemos.com/forums/forum/woodmart-premium-template/
Hello I sent you PM please check and advise me ASAP. Thank you
Hello,
Please, disable all external plugins and send us your admin and FTP access so we can check what is wrong.
Kind Regards
Hello Xtemos After updating to version 5.0, the additional pages menu and base import from woodmart menu no longer appear. I tried to disable all the plugins but it didn’t work. I hope you have a solution to this. Thank you
Hi,
Be sure that you didn’t disable dummy content section via Theme Settings -> Other.
Kind Regards
Hello, I am simply pointing out a problem with the pro version of Elementor and more particularly the “Theme builder”. If I create a template for a custom post type, Woodmart delete this template to display by default the template of a post.
Have a great day 
Hello,
Thank you for contacting us. Are you able to send us a message via the contact form on our profile page and attach some screenshots so we can reproduce the issue?
Kind Regards
It means, the lighter version which you are using having some kind of problem. Might you can check this in later version and see what possibly can be done to avoid this.
Hello,
When you select “Don’t use” then our theme doesn’t load any Font awesome styles at all. Note that it may come from the installed WPBakery page builder or from other plugins.
Kind Regards
When I’m using “jet element” plugins “xtemos element” is not shown in the left panel ( In Edit With Elementor Mode ) But can access and use by a search.
Hello,
Could you please send us your admin access via the contact form on our profile page so we can check what is wrong?
Kind Regards
Hi! our support is expired and after update the theme to last version there is a bug in slide control icons… right show a edit icon, and left show a the share icon!
Could you tell us how to fix that? thanks!!
-> www.montsebetanzos.com
We understand it’s a bug from last update… the same time, instagram images change their look on API setup, it’s not posible to set up the image size, always show the image with big size.
Hi,
Try to add the following code snippet to the Custom CSS area in Theme Settings to fix this issue.
.instagram-widget.data-source-api .wrapp-picture {
padding-bottom: 0;
}
Regards
Ready! ..thanks again. Your theme and support still supreme!
Great, you are welcome!
.
Hi,
Could you please disable all external plugins and switch to the parent theme so we can check how it works without them?
Kind Regards
Hello, xtemos.
As Usual a lot of efforts, features, tweaks & updates in your theme.
Congratulation on adding support to ELEMENTOR Page Builder.
Thanks.
Hi there,
Thank you very much for you comment!
Kind Regards
Hello, maybe possible make shop sidebar sticky for Desktop version? Thanks
Hi,
Sorry, but there is no such option in our theme and WooCommerce by default. It may require additional code customization or extra plugin but we don’t have an instruction for this. It is out of our theme support scope.
Regards
Thanks for answer. Maybe xtemos team can make this one in future updates? In many situations, this sticky sidebar growth better user usability and sales
Thank you for the feature request.
