1954 comments found.
Hi. We have a problem with gallery thumbnails on our development website. All the 80×100px thumbs are blurry, we tried different things: - regenerating thumbnails - change sizes in woocommerce settings and regenerate thumbnails (we tried many) - renaming all 160×200 to 80×100 and replacing the images via ftp - trying to add hooks to use different resolutions (even ‘full’) - we even bought woothumbs plugin with no results.
We tried all the things written above separately, then we tried to combine some, still with no results. Of course there is no caching.
How can we solve this?
Hello,
Please open a ticket on the support site. Our supporter will help you check this issue.
https://uix.ticksy.com/Thank you
Hi. Can you please help? I want to disable the slider which shows the multiple images on product catalog page? How can I disable it?
Hello,
You can change it in Appearance > Customize > Shop > Catalog. There are some other product hover style to choose.
Please open a ticket on the support site if you need more assistance.
https://uix.ticksy.com/Thank you
Hi, Does this theme support “Nextend Social Login” wp plugin..?
Hello,
We didn’t test this theme with that plugin. But if it can work properly with WooCommerce, it will work with our theme.
Kind regards
Hi
I am looking for a Woocommerce that I can use for more than one website with one licence:
As I make websites and first I install it in a personal domain and when it´s done I move it to my client domain, I need that the theme doesnt ask me for a “licence code” to use it.
Is this possible with this theme?
Thanks, Francisco
Hello,
Yes, this theme can be used like that. One license can be used on one finished site. The development site won’t require the license code.
Kind regards
Having browser compatibility issues, Safari is fine but Chrome distorts my homepage
Hello,
Thank you for your feedback. Please open a ticket on the support site. Our supporters will help you check it.
Thank you
When is the ETA for the instagram fix please? We’ve been waiting for quite a while. Please update
We’re sorry for this delay. We’re going to release a fix in the next few days.
Kind regards
Guys, when is the instagram fix for this going to happen?! I’ve waited over two months and it’s still not displaying on the site. A month ago you said a release would be made in the next few days.. a month later there isn’t anything still?
Please can you update me.
Hello,
We’re sorry for the delay. We’re going to release the update in the next week. Our developers are testing the new version. Because of this is a big update, we want to test it carefully to avoid unexpected issues.
Kind regards
Is it not possible to just provide a patch for the instagram? Or make it available to download via email contact etc.? It’s very unsightly when a primary thing on your footer hasn’t been displaying correctly for near two months..
Unfortunately, we did include this fix as a part of the next big update. We will release this update in this week.
I purchased this theme and am using it on more than one website. That should be okay right? I am receiving this error message -Your theme (Sober) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this: – is there an update necessary?
Thank you.
Hello,
Actually, the current version of Sober is working properly with the latest version of WooCommerce. But will release a new update soon to update included templates.
BTW, you need addition licenses to be able to use this theme on more than one website. You can check this document for more information.
https://docs.uix.store/sober/#/getting-started/sober-licenseThank you
Then why am I receiving that error message?
Can you provide me with an update if so please email romea09@gmail.com. Thank you.
Actually, this is a notification of WooCommerce. It is not an error message.
You will receive a notification email when the new version is released.
Kind regards
I have the same problem as xEns75
Hello,
Please try to update the theme and test the problem again.
Thank you
Hi. I have everything updated.
Please email us your website address and the admin login credentials. We will help you check it. Our email is uixstore@gmail.com.
Thank you
I sent you. Thx!
Hello,
It seems you are using an old version of Sober. Please update the theme and test it again.
If you need more assistance, please open a ticket on the support site. Our supporter will help you.
https://uix.ticksy.com/Kind regards
Thx, but my theme is up to date (2.3.1) and i use evento plugin for update.
Please open a ticket on the support site. Our supporter will help you check this issue.
https://uix.ticksy.com/Thank you
Hello, I choose the theme for a customer and it looks very nice and appropriate and today half of the demo pages not loading…. Really disappointing.1, 3, 4 demo not opening. Is it a temporary problem with updates etc?
Hello,
Thank you for your feedback. We tested and the demo site was working properly. You can check it again here:
https://demo.uix.store/Kind regards
I definitely don’t like what I see on your link, theme is not even available on the link now. Sorry I can’t show you screenshot, but now it shows the default WP theme with your link. Check it again. just half of the demo are working and the others are not even opening, just rotating dots.
Sorry, the link of Sober demo is: https://demo.uix.store/sober/
still not opening
Why don’t you check it. After the update there is a conflict with some of the plugins may be. I really want to give it a try and now I’m trying your responce. 
Half of the demo sites are not working. Just check one by one, not on the chache version you have.
We’re sorry for this inconvenience. We did test it on our side and everything worked properly. We always disable the cache when checking the demo. We’re not sure why it doens’t work on your side. There are links of home v1, v3 and v4:
Home v1: https://demo.uix.store/sober/
Home v3: https://demo.uix.store/sober/home-page-3/?header_layout=v3&header_bg=white
Home v4: https://demo.uix.store/sober/home-page-4/?header_layout=v4
Thank you
Obviously some speed issues. stays with the 3 dots updating stage… Unfortunately 
not my site – it is your demos that are not opening. too slow. last ones are fine but I cannot even preview the portfolio page. Theme looks good, but this is not enough.
Thank you very much for your feedback. We will test it and improve the speed on the demo site as much as we can.
hi, l’m interested to your theme, but i have a question: is possible to have the category’s page with gris with 2 columns?
Hello,
By default, it is not possible. But you can use a custom code to add 2 columns support to the theme.
Kind regards
is easy? i just use class of bootstrap?
It can be done with a couple lines of PHP code. You shouldn’t use custom CSS in this case.
Hello guys. So we are moving to another country and I have installed WPML and translated my products, however in the language switcher only appears the original language.
At WPML > Languages I have already both languages (portuguese + english).
Do I need to do something at “Menu language switcher”? I didn’t since there is no menu for the language/currency switcher… Or am I missing something?
Thank you!
Hello,
If you already added new languages and translate your products, it should display the languages dropdown properly. Did you translate pages? Please contact supporters of WPML too. They will help you check this issue.
Kind regards
Version 3.6.0 of sober / woocommerce / single-product-reviews.php is deprecated. The kernel version is 4.3.0 please fixed
We’re going to release a new version to update those templates. The current version of Sober is fully compatible with WooCommerce 4.3.1. You can ignore this message.
Kind regards
Kirki Customizer Framework, meta box are not update why?
Hello,
Please open a ticket on the support site. Our supporter will help you check it.
https://uix.ticksy.com/Thank you
i update woocomerce but he send me a message that i have obsolet things in my theme… how can i fix that?
the version of my woocomerce its 4.3.1
Hello,
We’re going to release a new version to update those templates. The current version of Sober is fully compatible with WooCommerce 4.3.1. You can ignore this message.
Kind regards
Hello!
Tu tema (Sober) contiene copias obsoletas de algunos archivos de plantilla de WooCommerce. Puede que tengas que actualizar estos archivos para asegurar que son compatibles con la versión actual de WooCommerce. Sugerencias para solucionar esto:
Actualiza tu tema a la última versión. Si no hay ninguna actualización disponible contacta con el autor de tu tema para preguntarle sobre la compatibilidad con la versión actual de WooCommerce. Si has copiado sobre un archivo de plantilla para cambiar algo, entonces tendrás que copiar la nueva versión de la plantilla y aplicar de nuevo tus cambios.
How can i update my theme?
Hello,
Thank you for your feedback. In the next few days, we will release a new version to update WooCommerce’s templates. However, the current version of Sober is fully compatible with the latest version of WooCommerce.
Kind regards
hello there can we have the active version of WooCommerce 4.3.1, Please !
Hello,
The current version is fully working with WooCommerce 4.3.1. You can update WooCommerce on your website.
Kind regards
Hi !!! It looks really nice this theme. Before my purchase I want to be sure if the theme has the option of showing the cart after each item. is added. The same feature it has this example: https://zonex.famithemes.com/
And if the answer is yes, can you show me an example of Sober with this ?
Hello,
Yes, this theme does support it. There is an option in the theme to enable it.
You can check this URL to view the demo:
https://demo.uix.store/sober/?open_cart_modal_after_add=1Kind regards
looks AMAZING!
Thank you!
hello! PHP es 7.4 is need in my site, this theme support it right?
Hello,
Yes, this theme supports PHP 7.4. You can install it on your web server.
Kind regards
