227 comments found.
Hi, Great theme! We have used it for a while now with absolutely no issues. All latest theme & plugin updates have been done till date. We use CF7.
But now the font awesome icons are not displaying properly – whether used inside CF7 or as part of normal text. Pls help to fix this?
Theme page says
“Broken Themes
The following themes are installed but incomplete.
Name Description
__MACOSX Stylesheet is missing.”
We did the automatic theme update. Pls guide how to fix this. Thank you!
Hello
It seems the theme got problem when updating it.
Please download the theme and manual install the new theme then check it again.
Thanks
Thank you, it has been resolved with manual update of theme!
Great. Thanks for your comment.
Hi there, I’ve been using the theme for over a year now, and I noticed for the slow response time of my website is Insight Core, specifically, server Posts
action=ic_set_views&post_id=48&ic_nonce=1ce488c740and site responds
Permissions check failed!after 4 seconds. Could you please give updates regarding this? Thank you.
Hello
Thank for your information.
We will check the action inmediately.
Regards
Any updates?
The team are checking it and i will let you know if there are have new update for that action.
Regards
Please help, the issue is bugging us so much
While waiting for the check from our team, you can use some cache plugins like WP Rocket or WP Fast cache to minify the loading time of those files.
Regards
The site is running on Litespeed Cache with Memcached enabled. Its as good as it can get, but the admin-ajax waiting for insight core is 4 seconds.
Each cache plugin have separate optimize function so we can not sure about the plugin functions.
Thanks
This happens on Litespeed Cache + Cloudflare
Hi,
Recently, Healsoul is working fine with Fast cache & WP Rocket plugins. If you are using Cloudflare and get any issue, you can contact the service provider to fix it.
Regards,
TM
Hi, I’m trying to check out your demo for heal soul, but most of your service pages are 404’s. Can y’all please let me know when they are back up, so that I may review them?
Thanks! Paula
Hello
We have fixed the issue. You can access the demo site to check it again.
Regards
Have you checked our demo yet?
I just checked it, thanks for responding!
Thank you! Have a nice day!
I cannot find how to get the update. I purchased a few days ago. Please help me
Hi,
when we release a new theme update, If you installed the Insight Core plugin there you can see a new update notification.
Thanks
You also can read more here for the instruction: https://document.thememove.com/healsoul/update/update-theme.html
The Instagram integration is no longer working and displays “Instagram has returned invalid data.”
Here it is on your demo site as well: https://healsoul.thememove.com/elements/instagram/Hi,
You can use this plugin to connect to your instagram account:
https://wordpress.org/plugins/instagram-feed/https://prnt.sc/pso4k9
using shortcode to display images: https://prnt.sc/pso4bu
Thanks
That plugin looks like its only for 1 user. My site is setup displaying 18 different Instagrams from all the Staff members.
Any suggestions for ones that don’t require me to connect to their instagram with the login/password?
Hi,
You can read this article for more information.
I think you forgot to link the article?
Im guessing it has to do with that Instagram API change in June?
Please check it here: https://smashballoon.com/display-multiple-instagram-feeds/
Regards
Hello Sir, Fist of all, a big thanks to the wonderful theme created. Its really Impressive with the design of elements and brilliant color patterns followed through out the design.
I have a query with respect to Services Part of the Theme. We do have only Visual Composer codes in the Individual Service page and its very difficult and confusing to edit code in that Individual Service Edit Page. SO can you help us with having Visual Composer Editor for editing the same services as we dont have it now.. For your reference I was speaking about editing this type of pages ” https://healsoul.thememove.com/service/daily-home-care/ ”.
Please help us with this as soon as possible as we have priorities to this task. Any help with respect to frontend or Backend coding is appreciated.. Thank You..
Hi,
You can go here to enable Service type: https://prnt.sc/mw5lra
Thank You Sir, Got it.. Appreciate the response time.
You are welcome.
Hi, I’m not aboe to download this plugin. Please help.
Downloading installation package from https://www.dropbox.com/s/9rewm2ftf01kip4/vc_clipboard-4.5.1.zip?dl=1…
Download failed. Not Found
Plugin not activated. A higher version of WPBakery Page Builder (Visual Composer) Clipboard is needed for this theme. Please update the plugin.
You can download from here: https://www.dropbox.com/s/mapb7vft7v7virq/vc_clipboard.zip?dl=0
Hi, thanks for the download link. Is there any reason why the gradation isn’t working anymore on your demo site?
it’s only showing on mobiles. Please advise.
I still can see it on demo: https://healsoul.thememove.com/elements/gradation/
Mine is not showing anymore. Can I send you an email to check for me?
No problem, please write to me: frank@thememove.com
Hi, Is there a list of shortcodes as I can’t find them in the theme instructions? For example I need to amend the widget sidebar for services and the sidebar menu code is as below and makes it difficult to amend without either a shortcode generator or instructions? [tm_service_list items=”%5B%7B%22item_title%22%3A%22Respite%20Home%20Care%22%2C%22item_link%22%3A%22url%3Ahttps%253A%252F%252Fhealsoul.thememove.com%252Fservice%252Frespite-home-care%252F%7Ctitle%3ARespite%2520Home%2520Care%7C%7C%22%2C%22icon_flaticon%22%3A%22flaticon-098-blood-drop%22%7D%2C%7B%22item_title%22%3A%22Daily%20Home%20Care%22%2C%22item_link%22%3A%22url%3Ahttps%253A%252F%252Fhealsoul.thememove.com%252Fservice%252Fdaily-home-care%252F%7C%7C%7C%22%2C%22icon_flaticon%22%3A%22flaticon-067-clinic-history-5%22%7D%2C%7B%22item_title%22%3A%22Hospital%20to%20Home%20Care%22%2C%22item_link%22%3A%22url%3Ahttps%253A%252F%252Fhealsoul.thememove.com%252Fservice%252Fhospital-to-home-care%252F%7C%7C%7C%22%2C%22icon_flaticon%22%3A%22flaticon-002-medicine-2%22%7D%2C%7B%22item_title%22%3A%22Advanced%20Care%22%2C%22item_link%22%3A%22url%3Ahttps%253A%252F%252Fhealsoul.thememove.com%252Fservice%252Fadvanced-care%252F%7C%7C%7C%22%2C%22icon_flaticon%22%3A%22flaticon-060-cardiogram-4%22%7D%2C%7B%22item_title%22%3A%22Specialized%20Care%22%2C%22item_link%22%3A%22url%3Ahttps%253A%252F%252Fhealsoul.thememove.com%252Fservice%252Fspecialized-care%252F%7C%7C%7C%22%2C%22icon_flaticon%22%3A%22flaticon-082-pills-3%22%7D%2C%7B%22item_title%22%3A%22Hourly%20Home%20Care%22%2C%22item_link%22%3A%22url%3Ahttps%253A%252F%252Fhealsoul.thememove.com%252Fservice%252Fhourly-home-care%252F%7C%7C%7C%22%2C%22icon_flaticon%22%3A%22flaticon-080-shield%22%7D%5D”]
Please open a ticket at https://thememove.ticksy.com/ we are looking the issue. Regards
The demo import does not work. I tried on 2 separate hostings and I put a request on https://thememove.ticksy.com. Is there an xml version? Please advise.
Hi,
We found the ticket and already imported the site for you. Please check it now.
Hi, were can i find the shortcode list for the header info list icons?
That’s fontawesome: https://fontawesome.com/icons
You can set up here: https://prnt.sc/sx4vbo
Hi, first of all, I want to say you did an amazing job. My question is I need to translate ‘Choose a Service’ & ‘Select a location’ text. Already tried WPML’s string translation but nothing is there.. How to do it ?
Hi,
Thanks for your love with our theme. In this case, you can use Loco Translate plugin: https://thememove.ticksy.com//article/13941
Regards,
TM
Does that means, I will have to use two plugins for translate? Website is already ready. It will not conflict with WPML right?
No problem, you can start trying this plugin now.
Thanks, I tried this and I was able to change the text of ‘Choose a Service’ but translation of ‘Choose a Locations’ is still not working. I am also unable to find ‘Select your location’ & ‘Select a Service’ and text of top bar like call us and e-mail. Only these issues are pending, once solved I would be able to handover the website to my client. Can you please guide me?
Hello
You can find the topbar text in Customize > Top Bar > select the topbar that you using to edit. For example: http://prntscr.com/supp78
About the translation issue, please submit ticket in our support system https://thememove.ticksy.com/ so we will help you check it closer.
Regards
Created ticket in the morning. Hope, this issue will be solved soon.
We will check it for you now.
Hi, I am having another issue. Whenever I am clicking on get care on search form it’s showing only English version. How can I get a separate Arabic search results? Already updated in the ticket as well.
I’ve got your ticket, please check & follow it up.
I already did what you said but it’s still not solved. When I click on ‘Get care now’ button in Arabic version, it should show caregivers added in Arabic but currently its showing English ones. The problem is with search results only. Please tell me solution for this.
Hi,
We got the response, our team is following up your ticket.
Can you please my reply on the ticket. It’s urgent.
The ticket has been replied.
Hi support team, I have a slight problem with the contact us page, the map is not showing despite putting all the coordinates well, I even tried putting full address and still the page comes blank no map showing, help please. Thank you.
Hi
You must enable Billing on the Google Cloud Project at:https://console.cloud.google.com/project/_/billing/enable
Learn more at https://developers.google.com/maps/gmp-get-started
For more information on authentication and Google Maps JavaScript API services please see: https://developers.google.com/maps/documentation/javascript/get-api-key
Hope this helps.
Thanks
Okay thank you
You are welcome. Have a nice day!
Hi support team, I need your help urgently. My revolution slider if I change the colour of the font is fine on desktop but not on mobile (it will change and update on desktop but not on mobile), not showing any changes on mobile, help please.
Hello
You can set style for specific layout by select these options: http://prntscr.com/sqjhd2
Regards
Thank you, managed to sort it with your help.
Great. If you have other questions, just contact our support team at https://thememove.ticksy.com
Hi! I like your theme but I want to know if now it is compatible with Woo-commerce plugin.
Hello
The newest theme Version 1.3.0 – Apr 29 2020 is compatibled with Woocommerce plugin.
Thanks
Thank you
Hello. I had seen some sort of discount on this template. Is it still existing? I am interested in purchasing it.
Hi,
The promotion time has ended. The normal price of Healsoul is $59.
Regards,
TM
Hello, I have a problem with the loading time of my website, it takes too long to load all the content, could you help me to identify what is the main problem please?
Hello
There are many reasons why a WordPress website is slow.
You can preview this topic for the tips of increase loading time:
https://www.wpbeginner.com/wordpress-performance-speed/Thanks
How to change the home page 5- services- under the pictures text. try to ask many times and no response. PLEASE HELP https://prnt.sc/sc98q0 AND https://prnt.sc/sc98zn —CHANGE THE BACKGROUND PICTURE
Hi,
You can use this code to remove it:.tm-service.style-02 .post-excerpt { display: none;}
About background: You can edit row to change the background: https://prnt.sc/scak7e
Hi, the theme demo importer returns a timeout, I checked and the demo URLs are not working anymore. Could you please give me an update? I really don’t want to pay support for a simple question. Thanks.
Hi.
I’ve checked the demo and it’s working fine. Can you recheck? https://healsoul.thememove.com/
The URLs in older XML demo files are of course different, that’s why. Anyway, I downloaded the updated ones. Works fine. Thank you.
You are welcome.
Hello my ticket number is #2386595 and I haven’t received a response from your team. I’m having trouble importing your demo content. It takes too long to update and I had the download running overnight to have non of the website updated. The htaccess has been changed to meet the requirements and i’m still having this experience. Please help.
Hello
We will check and response your ticket as soon as possible.
Regards
Hi team. I buyed your theme and hotsed in our server. withou adding any new pluging. Now always affecting jappanes keyword hacking. I think now four times affected jappanes hack. Any solution for this issue? , Very diffult to always watching this issue.Give me any solution to avoid jappaness key word hack
Hello
You can refer the topic below for more details of the issue and contact the hosting provider to check the server security if possible:
https://developers.google.com/web/fundamentals/security/hacked/fixing_the_japanese_keyword_hackBest regards
