116 comments found.
Hi, there’s no payment gateaway after customer booking room on this theme?
You need to use woocommerce payment gateway after check out
Thank you
I want to buy this theme, but cannot find any info about WPML compatibility. Can you help me?
Hello, It is WPML compatible our many customer use site with WPML
Thank you
I requested a refund but I am not getting a response. In mobile view, the website looks bad. Booking is not working and its page is not mobile friendly. Please make my refund. Now whoever is the responsible person, answer
Please open ticket in htts://support.smartdatasoft.com our team will help you. Thank you
How to upgrade to the new version? I can’t find it in the documents
Hi, I’m struggling with translations for Betel Theme from loco translate. Part of that them is working, and some of them are not. Could you please help me with that? What can be the cause?
I already analyzed their site regarding clues, but no effect so far. Translation is configured, but i cannot see the effect on the site.
Thanks!
Can I use the free elementor to edit? Or if only elementor pro is required.
Free version will be ok Thank you
Hello, it’s possible to integrate this template with wubook services?
Hi,
Sorry we don’t have knowledge about wuubook plugin. So, can’t ensure you that it will work with our theme.
Thank You
Hi, I have a strange issue with changing anything in a theme, so for example hiding the info about room size. When I’m deleting that part of code or changing css nothing happens on frontend side. Cache is cleared for both wordpress and browser. Could you please advise on that?
Thanks!
Hello, it may be your hosting cache issue. Their nothing to do from theme end , to mange so that change will not effect. Thank you
Thanks for your answer! I already cleaned up the cache of browser, I’m not using any caching plugins, there’s also nothing caching on a server side… I’m trying to hide the room size for the room and I’m editing the singles-rooms.php file to do this. But even if I delete the room size part, nothing happens…
Please help!
Hi,
We see that your support time has expired. Please extend your support from your Envato account. Please check How to extend and renewing support . Please open a support ticket by following this link https://support.smartdatasoft.com Our support team will help you.
Best regards,
Smartdatasoft Team
Hi! I have a huge request regarding the woocommerce. Could you let me know how I can configure the theme against woocommerce, so that user is obligated to pay first. Thanks!
Hello, Please install woocommerce and use cart system rather than old email system, then user will send the cart page which is developed by woocommerce and user can pay via wooocmmerce. If you have any difficulties open ticket in our support system , after extended your support pack. Thank you
Thank you. All worked.
Hi! I cannot update my theme both Child and Core theme. Getting this issue: PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature.
Thanks for your reply!
Please deactivate your licence and then activated and try again. if your domain information is changed this may occur. Thank you
Thanks for your help. I deactivated the license, but couldn’t activate it again with the info: This licence active in Another Site. And I don’t have another site with this theme.
Please try again now, i have remove that. The licence need to deactivated from the site where it was activated before. Thank oyu
Thank you! It worked like a charm!
Do not forget to rate us for our fast support and nice theme. Thank you
Hi
Just noticed in your demo that the “Book Now” bar shown in mobiles, appear only at Home Page. Is it supposed to work like that?
Thank you
The theme will work same like our demo
Thank you
I thought that maybe was a setting or something missing.
Regards
Hi,
There is something in my opinion needs to be fixed.
In VC Bestel Rooms element, the specified number of colums are not working. There are always shown 3 colums. Indeed, in plugins/bestel-core/shortcode/shortcode-rooms.php the column in $shortcode_atts that defines the $colclass is not used at all. The rooms loop has just hardcoded the class col-sm-6 col-lg-4.
Regards
Hi! I’m having an issue with activating a Bestel Theme. When I enter purchase code and save it, after clicking Activate button nothing happens.
Thanks in advance for you help!
Please open ticket in our support system https://support.smartdatasoft.com our team will help you Thank you
Hi, I think there is something needs to be fixed.
When the parent theme is used, the theme first loads bootstrap.css and after style.css.
When the child theme is used, the theme loads parent style.css and then child style.css, bootstrap.css and finaly child style.css again. That means bootstrap overrides parent style.css. If a make a copy of the parent.css to child.css, the child theme will load 3 times the same file which is big enough (340KB).
Regards
Please open ticket in our support system https://support.smartdatasoft.com with your issue our technical team will help you Thank you
is it support rtl or not?
No it is not RTL Thank you
Hi,
I’m writing to get some confirmation regarding licenses types. I’m a free lancer who’s creating a website to a hotel which is being pinned up with booking system. Can I use the Regular Licence type?
Thanks in advance for your help! I got lost in interpretation in the Q&A section.
Sorry no. Each site you need new licence.
Thank you
I don’t have any license for now and I’m trying to find out which licence type should I choose. So is Regular ok for a hotel website?
Regular licence is ok for a single site. For more details you can check envato licence policy Thank you
I already did check that
But I wanted to find out for sure which licence should I choose by placing a comment 
Thanks!
If you want you can purchase right now, withing few hours our price will increase Thank you
Thanks! Is is possible to get an invoice?
From your purchase page you can found invoice to download. Envato manage that Thank you
Pre-sale question: Hi Team, How does your online reservation system for the restaurant work? When I click on “Find a Table”, then I have this message: “Thank you for your message. It has been sent.”. What message? How can we contact the person if we don’t have their email? Moreover I don’t call it an online reservation because there is no management. So please tell me how it works. Many thanks.
Hello, it send email the the owner. They will contact via email. If that want. Secondly, you can. Add option of the form from contact from 7 Thank you
Hello, can you help me to embed some font ? thanks
Please open ticket in our support system https://support.smartdatasoft.com Thank you
I am installing this for my client and I want to remove the Room size. Please how possible is that?
It’s possible to disable the booking system and remove it completely from the theme?