813 comments found.
What would be the best way to update from V3.5.3 to v4? Since it is a major update is this possible or do I have to start fresh and rebuild my site?
Hello and thanks for asking. You may choose any method you like. Your old content will remain untouched if you decide to update your current theme. The only thing you should keep in mind is to update all bundled plugins. So, you old content will have to be edited with CWS Builder, while the new one may be easily created with Elementor. Later you may consider rebuilding all your older content with Elementor as well. Hope this helps.
Thanks. So I deactivated and deleted the theme and then installed v4. Everything went ok but the upgrade disable the CWS builder plugin so I was seeing some CWS code on the site. Once I enabled CWS builder, everything looked good. Thanks
Yes, that’s correct. CWS Builder should be active if you’re still using content built with its help.
I’ve chosen font Salsa for the Menu – but it stubbornly stays on a browser default. No sign of the rule being applied to body #kids_main_nav as in the Preview – and indeed no sign of skin.php. What am I missing? http://billysworld.biz/
The font ‘Lobster Two’ (or whatever Custom font) has not been defined. Where should it be defined?
Ok. This one resolved – Chrome blocking the download of the font from Google
Hello, please contact support, they will help.
How do you add the clouds as in the Live Preview? If I use the upload Header Clouds option under Styling I just get one repeated row across the top of the page – not nicely scattered about as in the Live Preview. Thanks
Site: http://billysworld.biz/
Hello, please contact support, they will help.
OK. But I found the one you are using in the Preview and just used that. Hope this is ok. (Assume it is because you supply the clouds in the PSD).
Hi, is there any chance you are going to make a new theme update? Since august 2020 (last theme update) there have been many woocommerce updates.
You can contact support team. We prefer huge updates.
Hello! The site with your theme was created by another person. There is no connection with him. How do I update my theme?
Здравствуйте! Сайт с вашей темой делал другой человек. Связи с ним нет. Как мне обновить тему?
You need to have access to wp admin area with login/pass and purchase code.
I don’t have a purchase code. But we are ready to buy the theme again. Where to enter the purchase code? I don’t see a field for this.
Кода покупки у меня нет. Но мы готовы ещё раз купить тему. Куда вводить код покупки? Я не вижу для этого поля.
Theme options panel
There is no field for entering a purchase code http://joxi.ru/RmzBBNOTMZwxkm
Unfortunately I have the same issues as rbrandoni – suddenly editor and widgets are not working anymore and “happykids-essentials” is throwing a console error saying “Uncaught TypeError: $(...).live is not a function <anonymous> wp-content/plugins/happykids-essentials/admin/look/js/common_admin.js?ver=1.0:37”
While I don’t have support on this item anymore, I hope you can help anyway as this is clearly and issue with your Theme and not with anything I have done 
Instaling the Enable jQuery Migrate Helper Plugin helps but I’ve lost all of my widgets on the website (this was already the case BEFORE I installed the plugin – the widgets were all erased during the theme update. My customer is FURIOUS…
Hello, did you try to contact support regarding this issue?
I upgraded to new version and now word press don’t work well. (editor en widget are unusable). Probably the problem is on happykids-essentials. When I rename it everything work well (but I lost my wok on website).
Hello. It will be nice to send us a letter to support team.
Good Afternoon, I had the same issue as “loricullen” when I deactivated the Elements plug in I get a warning that I need to enter purchase code in Theme Options, or install and activate Elements plug in. When I click on Theme Options it says I do not have access.
Hello and thanks for bringing this to our attention. Please contact support, they will help.
I will do so thank you.
ok, thanks!
Support helped me fix the issue very quickly! Thanks again!!!
Glad to help!
When using the one-step CWS Demo Importer to install demo content, I get an error message “class-license.php not found.” I have already installed and activated the theme, installed and activated the plugins. Please help!
Hello and thanks for asking. Please temporary deactivate Elements plugin and the issue will be gone. Let me know how it goes.
Hello,
I recently imported the full demo version and I can edit the colours and fonts with the handy options panel.
However, the CWSBuilder tab on the content editor does not work, instead defaulting to the Text tab. The Visual tab only shows a couple of things from the page, and not the whole contents. I can’t edit any of the pages without messing around with the coding.
I really want to update the site with my content and use the ‘drag and drop’ features that should have been included. I’ve tried editing in both Chrome and Firefox but the problem is the same.
Any help or suggestions welcome.
For more info, I have Version 1.2.5 of the CWS Builder, and I have WordPress version 5.5. I have tried deactivating and reactivating the plug-in but no luck.
Hello. Please send us support request via Email. Everything must be fine. Support team will help
Ok, will do. Thanks!
The support team helped me within 1 working day. Great theme, thanks!
Great! Let me know if you have any further questions.
I have had further issues – my Wordpress site now sends me daily ‘fatal’ error messages in regards to this theme. I have tried deactivating the happy Kid essentials plug-in and updating the theme, but nothing has worked so far. I have emailed support again.
Hello, your support email was replied. Please check it and let me know.
My logo and benefits and headers images won’t appear… it only shows a square with a question mark in blue. How can I fix that?
Try one’s more to import demo. If this issue still persist – contact support team, we can help.
I imported the theme again. However, the problem is the same… the logo and benefits images appears when you first arrive on the site, but it glitches to an empty photo.
Contact please with support team.
Can one use WPBakery Page Builder with your theme? is it compatible?
Hello and thanks for asking. Nope, it’s not supported, sorry.
What is the current version of the theme?
You can scroll down the item and see change log. Theme works perfect.
No. Theme is buggy.
You think? More then 3000 customers don’t.
What is the minimum version of PHP which is required? Thank you
Hi, the latest version of coarse. What is yours?
coarse is spelt ‘course’. And of course not the latest version. Your theme should support a reasonable range of PHP versions. Many people are on systems where they do not have the ability to always have the very latest version of PHP. (e.g. shared hosting). So there is definitely no ‘of course’ about it. However let’s try again – does your theme support PHP Version 7.3.19. In this version anyway there is a bug in /core/generators/metaboxes_gen.php lines c. 136 and 142. Trying to call a class method with a string as an array field like so: $this->$option [‘type’] ($option) throws a critical error. The fix is: $str = $this->$option [‘type’] ; $this->$str($option). This bug causes a blank screen and critical error when creating a new Page. There are other errors as well – in fact the settings page doesn’t load. Do you think a more recent version of PHP would fix it?
Hello, the theme supports php versions supported by WordPress. Please contact support regarding your issue.
I should add for clarity that the above error occurred with a very old version of the theme. (v.2). The theme author did offer to support it but an upgrade fixed the issue.
ok, great! Let me know if you have any further questions.
Hi, good job, but please fix mobile responsivity for “pretty picture” lightbox (dimensions are too small) and also, on single post put div class="post-meta"
on the top of the article, because in the current layout it unnecessarily reduces the width of the post content.
Hello and thanks for bringing this to our attention. Please contact support and you will be helped.
Hello, I bought the HTML5 version(I didn’t find the W version at that time), any chance to get the Wordpress version by paying the differences?
Hello and thanks for asking. Nope, unfortunately this cannot be done.
Hi, Is there a way to change the icon displayed on hover on portfolio items? Instead of the search icon, I would like a Games icon.
Hello. You need to contact support team with email with login/pass. There are several ways to do that.
Hello, where can find this ’’Read more’’? I want to translate it
Hello and thanks for asking. You can use LocoTranslate plugin, it will help you translate all theme-related strings.
Ok, thank you I want to create table with shortcode but is disabled. Not shown in bar
Hello, please contact support, they will help.
Hello, I have bought your theme at 2014. Suddenly CWS Page builder doesn’t work at all. I have Wordpress 5.3.2 and and Happy Kids version 3.5.1
Hello and thanks for asking. Please contact support, they will help.
Hi there i purchased the theme but when i try to run the CWS demo importer it says “License: To proceed with the demo import you need to be an Envato Elements subscriber and should verify your Envato Elements Subscription.”
How do I install the demo content?? Thanks
Hello. Did you follow instructions on YouTube channel or documentation? In other cases you need to contact our support team
