268 comments found.
I have problem uploading demo data of Powerlift – Fitness and Gym Theme. The developer team had made everything you suggest in the manual and nothing happens. I´m late. We had put the php lines codes in .ini doc. We had tray using xml file and adding the code to the php file in order to resolve the conflict and nothing get better. Please help.
Hi there,
Please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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I already did it yesterday. I still have no answer
Hi there,
Thanks for writing in! We could not locate any request created by your Envato username so could you please provide us with your request ID so we can check.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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I found a compatibility problem with two plugins: Contact Form 7 and Timetable. When trying to send contact forms users getting no visual response. Wordpress logs an JSON internal error 500 in the Google Chrome’s debugging console.
After doing some research I found out, that the plugin Timetable causes the problem. Several times I am getting the following error:Fatal error: Uncaught TypeError: Argument 1 passed to timetable_phpmailer_init() must be an instance of PHPMailer, instance of WPMailSMTP\MailCatcherV6 given
What can I do?
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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When I’am trying to reconnect the theme with Instagram I’m getting json response which says
{"error_type": "OAuthException", "code": 400, "error_message": "Invalid scope field(s): basic"}
Hi there,
Please read more about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, WP update 5.5 was published – is the theme compatible with it?
Hi there,
Thanks for using our theme! Yes it is for sure compatible so you may update your WP version.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, something is wrong when importing the demo content for Elementor. Everything under “System Info” is correct – also there were no problems during import, but still something is wrong, like @Ehrenplatz Please let me know what is wrong here: https://aktivsportpark.ehrenplatz.media/
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, something is wrong when importing the demo content for Elementor. Everything under “System Info” is correct – also there were no problems during import, but still something is wrong.
Please let me know what is wrong here: https://aktivsportpark.ehrenplatz.media/
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, I’m trying to import the elementor content, but when it gets to 68% it get stuck on that. Before I started the installation I modified the php.ini file with all the recommendations you gave. How can I fix this please. Thanks.
On the other hand, I can’t activate my theme and neither can’t post a support ticket due to only appears Laurent as a supported theme. Thanks
Hi there,
Thanks for writing in! If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
Also, you do have an option to submit for a ticket as our help center is working unconditionally and if you select Mikado themes you will for sure be able to find Powerlift theme, you can read more about it in our article on how to submit for a request So if you need any further assistance, we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Any time I share the homepage the “theme” image comes up … This only happened for the homepage. Is something hardcoded that would cause this? I have swapped out featured images, added in SEO, etc. and it still does this … any quick thoughts?
Hi there,
You will locate the shared image in Powerlift Options > Social Networks > Open Graph
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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HI, any tutorial for timetable? I need make some plan for fitness activities.
Hi there, Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and one of our support agents will assist you and guide you with any issue you encounter.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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I make a submit ticket on help center. (id #54647)
Hi there,
Thank you, please note that our support response time is within 24h if not sooner and you will for sure get an answer as soon as possible.
Thank you for your patience.
Support
Mikado Portfolio part of
Qode Interactive
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I installed the theme now several times from the scratch but alle the main pages are corrupt. The content is shown in one single textfield. What can I do?
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Mikado Portfolio part of
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Hey,
How can i change the (Mikado) background on the events
Regards
Hi there,
On every event page you do have a Page background color which you can set to your needs.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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aHi, I bought this theme and I have a problem when I activate the Seo Yoast plugin. After I completed the meta description and so on (the seo yoast fields), I tried to save the page and seems like somewhere is ‘var_dump and die’....Please, advise me what can I do in this situation? The meta-tags are not save or any content from the page, because is DIE, somewhere, but I can’t find it.
The issue – > http://prntscr.com/tohe8n
I mention, I have disabled the option to index the website, taking in consideration the development environment.
Regards, Adriana
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
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ahaving trouble with the header, could someone please assist?
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
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{"error_type": "OAuthException", "code": 400, "error_message": "Invalid scope field(s): basic"}
Hi there,
Thanks for writing in.
Instagram developers have made some changes to their API.
You can find more info here: https://www.instagram.com/developer/
Our devs are working on a solution.
Also, we have started recommending the third-party Instagram Feed plugin https://wordpress.org/plugins/instagram-feed/ to our customers, as the plugin is more specialized for Instagram, and we did not have any compatibility issues with it. Their plugin has already been updated to be compatible with the API changes so you could try it out until our developers find a suitable solution.
Thank you for your patience and understanding.
Support
Mikado Portfolio part of
Qode Interactive
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Thanks for the quick reply!
Hi there,
Glad we could help! If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, has this been tested with any good Event and booking plugins like EventOn, Event Calendar, Booked etc? I’d love to be able to combine this with a way for users to purchase classes etc.
Hello,
thank you for taking interest in our theme!
Powerlift is compatible with Timetable Responsive Schedule for WordPress Plugin, unfortunately we haven’t tested it yet with any other. The official plugins we provided bundled inside our theme are the ones that are tested several times before the theme was launched and we guarantee their functionality.
Support
Mikado Portfolio part of
Qode Interactive
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if i try to activate WPBakery Page Builder i get result like “NO LICENSES FOUND”. is there any possible to activate WPBakery Page Builder ?
Hello,
Thank you for reaching us!
Please see here – https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002309457-Activating-Licenses-For-Bundled-Plugins
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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Hi Guys,
Pre-sales question:
Do you have multiple options/variations for the header layout?
Thanks
Hello,
thank you for taking interest in our theme!
You can see different variations in different home pages in theme demo
https://powerlift.qodeinteractive.com/https://powerlift.qodeinteractive.com/shop-home/
https://powerlift.qodeinteractive.com/parallax-home/
https://powerlift.qodeinteractive.com/fitness-home/
https://powerlift.qodeinteractive.com/trainer-home/
Support
Mikado Portfolio part of
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hello
the ticket of my client not resolved
https://helpcenter.qodeinteractive.com/hc/en-us/requests/45434?page=1can you please assist us, we asked for help yesterday
thank you
Hi there,
Thanks for writing in, once checking we do see that your request has been assigned and will for sure be answered to as soon as possible.
Thank you for your patience.
Support
Mikado Portfolio part of
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When i register my purchase code i get error like this ” Code is already registered for other domain “
but i register this code in same domain only. is there any possibilities to get new registration code ?
Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here https://helpcenter.qodeinteractive.com/hc/en-us/articles/360003391778-How-To-Register-And-Activate-Themes-Registration-Activation-and-Deregistration-New-Import-Module.
So in your case now I would kindly ask you to submit a request to our help center one of our support agents will assist you.
Thanks.
Support
Mikado Portfolio part of
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My purchase of the template does not appear in my packaged account.
Hi there,
If you have purchsed the theme you should be able to access the files in your Downloads, where you should be able to download all the theme files for usage. If you have any issue accessing your Envato account please contact them for further assistance.
Support
Mikado Portfolio part of
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