353 comments found.
Hi,
Just a Pre-sale question. Can one create gallery pages with just images? From the demo I am only seeing Portfolio and Proffing Galleries but I cannot see any Gallery pages.
Regards,
Hi there,
Thanks for taking an interest! You can create your content for sure, we do have plenty of Gallery shortcodes which you can use to build your content, so even if it is not present on our demo website, you should know that it is for sure possible.
Let us know if have any additional questions.
Support
Elated Portfolio part of
Qode Interactive
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Me cambio a otra plantilla perdiendo este dinero, ya que prefiero ganar tiempo. El tema es muy bonito pero muy difícil para ciertas cosas. Y otra persona que suele utilizar wordpress también me lo ha dicho. Solene theme online documentation muy escueto. Tienen muchos videos en youtube del tema Bridge pero de Solene nada. WPBakery page builder no es muy difícil de aprender, el problema viene con la integración que han hecho los desarrolladores, las cuatro fotos de la home de la categoria Interior no las encuentro en ningún lado, hay categorías dentro de otras, es muy complejo. Elementor no está bien integrado y no se visualiza bien y no se puede utilizar bien, y todo esta actualizado. Desilusión total con este tema.
Hi there,
Thanks for the feedback but you should know that many articles and videos that are for Bridge theme can be considered for Solene theme also. As well as you do have many helpful articles that are generic for all our themes https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002745418-Welcome-to-Qode-Interactive-Help-Center
Our theme does come with WPBakery and the building of the pages is working perfectly fine once we test, as for the category images, you should know that on the category page there are some portfolio items listed that has its own featured image, so if you wish to change the images you can change the featured image of a portfolio. Also if you wish to list categories you also do have an option to upload a category image that will be shown.
The most important part is that you can always count on our support team for guidance anytime so simply anytime you need help you should know that you can turn to our help center for help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Please help, I have an urgent problem on my front page that came out of the blue. I have submitted a ticket #55778
Hi there,
We have located your request and can see that a agent has been assigned so you will for sure get an answer as soon as possible.
Thank you for your patience.
Support
Elated Portfolio part of
Qode Interactive
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Hi again,
I really think the waiting time for support is way too long. I replied to the agents message right after I got it, and now I have to wait another day for him to reply me back? I have a really urgent problem with a bug that is creating issues on my front page. The only help I got was “try to deactivate your plugins”, but I already tried that.
Isn’t there a faster way to get in contact with support?
Hi there,
Please understand that our support response time is within 24h, and our team is doing their best to answer all our customers. We are sure you will get an answer as soon as possible.
Thanks you for your patience.
Support
Elated Portfolio part of
Qode Interactive
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Hi there! I am interested in the theme but have a question: is it possible to deactivate some animations? The fading in and transitioning of images and such. I do think they’re super pretty but overall I feel like there’s a bit “too much going on” for my liking. Would be awesome if you could give some info on that. Thanks in advance! 
Hi there,
Thanks for taking an interest. Some animations you will have to target with custom CSS as they are a built in feature of our themes and they cannot be edited within our theme options.
Do let us know if you have any additional questions.
Support
Elated Portfolio part of
Qode Interactive
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Hi there! Please clarify how does it work the process of sending a password to clients for a locked proofing gallery. I need to set up my own password for each client and send an invite? Didn’t find such info in the documentation. Thanks for your answer!
Hi there,
Thanks for taking an interest! You can create a proofing gallery and password protect it, then you can simply send the password to your client.
The theme does not have a specific invite, but it can be done by email.
Do let us know if you have any additional questions.
Support
Elated Portfolio part of
Qode Interactive
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Hi I have submitted a support request with several questions, but no answer? Please reply, I’ve been waiting for days now.
My ticket # is #53620
Hi there,
We have located your request and can see that an agent has been assigned and you will for sure get an answer as soon as possible.
Thank you for your patience.
Support
Elated Portfolio part of
Qode Interactive
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Hello! Mobile menu doesn’t appear even though mobile manu is set already – www.fotosessioonid.ee What should we do?
Sorry, we already got answer
Hi there,
Ok, glad this is sorted!
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Support
Elated Portfolio part of
Qode Interactive
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Can’t connect to Instagram. Shows error number 400 when I try to connect. Deleted all the info about Instagram as it said in this link (https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002329117-What-To-Do-If-Your-Instagram-Account-Is-Connected-But-Not-Displaying), but still shows the same error.
{“error_type”: “OAuthException”, “code”: 400, “error_message”: “Invalid scope field(s): basic”}
Hi there. Does this theme come with a plugin for the proofing gallery? How does it work? I mean, can the client log in and select images to download or do I send them a password?
Also, regarding the proofing gallery, when I try selecting a few images in the demo and click download, it downloads all images regardless of which have been selected.
Last question. Is there a way to add watermarks on the images and only allow downloading a certain number or to monitise the images so that the client can select images and pay for them before they can download?
Thanks!
Hi there,
Thanks for taking an interest! The proofing gallery does come within our theme and it is our custom post type.
Designed for every wedding photographer who wants a stunning online presentation, this theme covers everything for showcasing and selling photos. When it comes to proofing galleries, they could be either locked like here https://solene.qodeinteractive.com/proofing-gallery/proofing-gallery-locked/ So, just users with pass could access some of your photos or free. As for a price the theme does not have in their option to set a price for the downloadable images within a proofing gallery and as well there is not an option to add a watermark.
You could create a shop where you will have your digital products listed for sale.
Do let us know if you have any additional questions.
Support
Elated Portfolio part of
Qode Interactive
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Hi there,
Could you advise why Instagram won’t reconnect?
Thank you,
Hi there,
Thanks for writing in! Please read our article about it here that can help.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hi, my website is not working properly. The homepage screen is showing dead white screen. I think the Solene-Core plugin is creating issue. Please help. Thanks
Website url is isaportraits.com
Hi there,
Thank you for reaching us! Maybe our article can help you here Also if you need any further assistance and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hello, I’m having an issue with demo import. I’ve updated all my PHP settings to match your recommended settings but it gets hung up on 16%. Help?
Hi there,
Thanks for writing in! If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hi! i have a problem xith the proofing gallery. The images are not visible on the page
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Elated Portfolio part of
Qode Interactive
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I can’t update solene instagram and solene txitter feed plugins…
Hi there,
Please submit a request at our help center and our support team will check any issue you do encounter.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hello. Is there a way to zoom in on images in a portfolio? Thanks so much.
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Elated Portfolio part of
Qode Interactive
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This product is definitely bugged. So many hours gone and wasted just to install the demo content.
Hi there,
If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file.
If you still need assistance with the theme we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hello I am interested in the theme but I wonder why does it say that you offer a 50% discount when the price is still the same? 69€
Hi,
That’s because Themeforest’s system for changing graphics doesn’t work for some time now, so we’re unable to change it. The sale has ended couple days ago, so standard price counts from now on. You can always subscribe to our newsletter to receive notifications about the latest news and discounts – https://qodeinteractive.com/newsletter
Support
Elated Portfolio part of
Qode Interactive
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Pre Purchase – Can I create a Protected Image Gallery (Image opens on click) similar to this style https://solene.qodeinteractive.com/portfolio/masonry/ ?
Hello,
thank you for taking interest in our theme!
If the question is can you open this portfolio list in a lightbox then the answer is yes, you can. We just didn’t showcase it in our live preview.
Support
Elated Portfolio part of
Qode Interactive
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Hi, i am trying to write at the support page but i get an error The purchase code is invalid while i have already bought the theme and i still got plenty of support left.
ok i managed to send one!
Hi,
Thank you, one of our agents will refer to your ticket as soon as possible.
Support
Elated Portfolio part of
Qode Interactive
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Hi, I have an issue with revolution slider. In desktop view all are ok. But while viewing in mobile, at the top white background is coming resulting half of the section of revolution slider image is not visible. Please resolve my issue.
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Elated Portfolio part of
Qode Interactive
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Hello, please, I would like to buy this theme for a 3 language website, is it compatible with PolyLang plugin? Thanks in advance.
Hi there,
Thanks for taking an interest!
Our themes are compatible with WPML plugin, and as PolyLang is a 3rd party plugin that has not been tested with our theme we can’t really guaranty the compatibility with it.
Do let us know if you have any additional questions.
Support
Elated Portfolio part of
Qode Interactive
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