947 comments found.
Theme options page doesn’t work out of the box currently on my installation. I have fresh installation. I see some other has experienced this as well.
Theme is not compatible yet with WordPress 5.5, we will provide new version with next few days.
Hi, before purchasing the theme I have a few questions: 1. Does your theme allow for contact details and social media icons to be listed above the menu bar? 2. Does your theme have a feature for files to be downloaded off the page? If not, is there a plug-in that can be acquired for this feature? Thanks
Hi,
1. There is ‘Header Top’ sidebar area available in which you can place widgets to display above menu bar (under Appearance->Widgets).
2. Theme is not providing dedicated feature for that but of course you can implement that or use some external plugin.
Hi Quantica. Could you tell me what version of PHP Gymbase works with? I’d like to upgrade to 7.4.8…
Hi,
Yes, it should work with this version of PHP. If you will note any problems please let us know and we will help to solve them.
This is getting ridiculous, I have installed the theme and wordpress, but for the love of me, I can’t get the Add to cart translation to work. How do I do that in a situation where most of wordpress/woocommerce translations already work?
Please check our reply in your topic on the forum: http://support.quanticalabs.com/forum/topic/36069/how-do-i-translate-the-add-to-cart-button/
is latest tweets an available feature as it is in the HTML version
Yes, it is. Please check ‘Home Style 2’ page in demo: http://quanticalabs.com/wp_themes/gymbase/home-style-2/
Hi, the theme options don’t work. I’ve changed various options such as colours etc and they do not apply to the page. I’ve had to write css to achieve this. Very buggy and broken.
Hi,
Support for all our items is conducted through our Support Forum.
Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
Can i get a refund if i dont like the theme? I bought the gym theme but its nothing like i expected. Greetings dave
Please check refund policy here: https://themeforest.net/page/customer_refund_policy
- why your theme doesn’t have automated updated that appears from the dashboard?
- does the new update have any security updates or is only for new look and feature?
- how to update to newer version without losing localization?
- if we buy support package would you do the update for us?
If you would like to get automatic updates, you will need to install Envato Market plugin: https://envato.com/market-plugin/
Yes, also some security improvements has been included from v13.0. If you’re updating from some older version, please check this FAQ entry: http://support.quanticalabs.com/forum/topic/6433/faq-frequently-asked-questions#question_update_old_version
In scope of support we can answer your questions about update process but we won’t do the update for you.
okay i downloaded and activated Envato Market, if i update through the Plug using AutoUpdate, would the update keep my local customization?
You will find update instructions here: http://support.quanticalabs.com/forum/topic/6433/faq-frequently-asked-questions#question_4 If you have any custom changes in source theme css/js/php files, then update will overwrite them.
Hey QuanticaLabs. I’ve just updated to 13.1 and my site is quite messed up with these new updates. For example, the classes accordion is now depreciated. Is there an update for this? I see you still use it on your demo…. Do you have some documentation that I can access to fix all the issues? Cheers
Hi,
Please check this FAQ section (Q: What steps should I take after update from version 12.1 and lower?)
Thanks. I did stumble onto that – within the theme there’s a link. Any further info on the ‘classes accordion’? Is there an update to that? You use it on your demo so i am wondering is it a new and improved version or the depreciated one?
This FAQ section is included also in documentation (inside theme package). There is new version of classes accordion which is now fully customizable. If you will need help with it, please create new topic on our support forum. Thank you!
Can you please direct me to where I can find the information on the ‘new version of the classes accordion’. I can’t seem to find that documentation. Cheers!
To get help on that, please create a topic on our Support Forum. Our team will give you the instructions. Thank you!
I’m logging in on my clients account, I’m the same person as above. (sunsetmesa24). I tried creating an account in the Support Forum, inputting my Envato username, password, e-mail and purchase code but its not allowing me to log in or create a new account. The site keeps loosing its customization when we update it from Version: 11.6 to the newest version of 12.1, all the colors change and formatting changes. I don’t need to pay for support, we are an agency, I just need to know why this is happening. Thanks for your help and sorry for the trouble.
You already have an account on the forum, so you can login. If you don’t remember your password, please reset it. If customization has been made in source theme files, then after update you need to apply them again. Our support team can check what is wrong on your end but you will need to renew your support period.
Ok, support has been renewed. How do I get you the information to fix this error? From the Support Forum dashboard it won’t let me log into my clients account even though I have their credentials, its also not allowing me to create a new account. Can you just send me an e-mail so we get this fixed.
Hello??
Hello,
I’m sorry for delayed response, please check our reply on the forum. Thank you!
Hi, I’m trying to update the theme template and when I do, it changes all the customization of the website. I have my professional developer doing it and we keep getting this issue. Any recommendations to solve this? Can I send you the URL in your email?
Hi,
Support for all our items is conducted through our Support Forum.
Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
hello and happy new year … just wanted to see if this theme is dead or still being updated as I have not seen an update since Jan 2019 (according to the public changelog) – can you please let me know if there will be an update soon?
Many thx
Hello,
Yes, we are working on major update which will be released soon. Theme will also receive updates in the future.
that is great news, any estimated time please so I can plan accordingly?
Please follow us on Twitter to be notified. It is hard to give estimated date right now, anyway I think that this will be a matter of few weeks.
Hello,
We have just released new version of theme. Please check the changelog under theme description.
amazing, thank you
You’re welcome!
Warning: count(): Parameter must be an array or an object that implements Countable in **/htdocs/wp-content/themes/gymbase/shortcodes/slider.php on line 8
Please replace line 8 in slider.php file:
if($slides_count)with:
if((array)$slides_count)We will fix this issue in next theme version.
Hello,
Before we buy the theme I would like to know the following:
1. Is there a possibility for a training scheduling, based on the amount of trainings payed, by the user. In other words: a) the user registers and buys 10 workouts (we create a product: 10 workouts) b) the purchase is on hold until administrator sees the payment and confirms it. c) the user can schedule his/hers workouts in the calendar (not more than 10 in this case) d) after the user has finished all his/hers trainings, he must purchase/buy more and only then, it is possible to schedule more workouts
2. What kind of reports can you get? a) we need user reports (how much have a user paid for a period, how many times have a user trained and etc.). Are those supported? b) we need trainer reports (the same as the user ones, but for the trainers)
3. Can the trainer import information about the user in his profile (that can be seen by both, or only by one of them), that he can see and edit later?
Hello,
Theme doesn’t include mentioned functionalities, so that will require custom integration or some external plugins.
Good afternoon,
Can you please advise when the theme will be up to date with the latest version of WooCommerce. There’s a lot of outdated template files as per below:
gymbase/woocommerce/cart/cart-empty.php, gymbase/woocommerce/cart/cart-shipping.php version 3.5.0 is out of date. The core version is 3.6.0, gymbase/woocommerce/cart/cart-totals.php, gymbase/woocommerce/cart/cart.php version 3.5.0 is out of date. The core version is 3.7.0, gymbase/woocommerce/cart/cross-sells.php, gymbase/woocommerce/cart/shipping-calculator.php, gymbase/woocommerce/checkout/form-billing.php version 3.0.9 is out of date. The core version is 3.6.0, gymbase/woocommerce/checkout/form-checkout.php, gymbase/woocommerce/checkout/form-shipping.php version 3.0.9 is out of date. The core version is 3.6.0, gymbase/woocommerce/checkout/thankyou.php version 3.2.0 is out of date. The core version is 3.7.0, gymbase/woocommerce/global/quantity-input.php version 3.4.0 is out of date. The core version is 3.6.0, gymbase/woocommerce/myaccount/form-edit-account.php, gymbase/woocommerce/myaccount/form-edit-address.php version 3.4.0 is out of date. The core version is 3.6.0, gymbase/woocommerce/myaccount/form-login.php version 3.5.0 is out of date. The core version is 3.6.0, gymbase/woocommerce/myaccount/form-lost-password.php, gymbase/woocommerce/myaccount/my-account.php, gymbase/woocommerce/myaccount/my-address.php, gymbase/woocommerce/myaccount/navigation.php, gymbase/woocommerce/order/order-details-customer.php, gymbase/woocommerce/order/order-details.php version 3.5.2 is out of date. The core version is 3.7.0, gymbase/woocommerce/single-product/meta.php, gymbase/woocommerce/single-product/related.php, gymbase/woocommerce/single-product/short-description.php, gymbase/woocommerce/single-product/up-sells.php, gymbase/woocommerce/single-product-reviews.php version 3.5.0 is out of date. The core version is 3.6.0
We are working on major theme update but for now it is hard to tell exact release date. We will update also WooCommerce files in scope of it. There was only some minor changes in WooCommerce templates, so shop integration still works fine with the newest WooCommerce version.
Hello. This theme is designed for a maximum screen width of 960px. I would like to change it to 1200 px. The problem is that I make the modifications in style.css (in all the sites where 960 is I replace it with 1200) and the design breaks me. It works if an image or text is to a column, but if there is more than one column, the right side of the web is blank. It’s as if there was an empty column. Please, could you give me a solution?
Hello,
Support for all our items is conducted through our Support Forum.
Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Anyway please note that support scope doesn’t include custom theme modifications. Thank you!
Any Idea, why Google Recaptcha V3 is not working on fitness-oase-wunstorf.de. Does it support the V3 ?
Support for all our items is conducted through our Support Forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
can we add video background on header?
By default theme doesn’t provide such a functionality, so that need to be added with custom code.
hi, i have a problem with category archive page:
http://www.danse75.fr/category/cours-enfants/ The resullts are not filtered by category, you can see it by cliking on tags. thanks for helpHi,
Support for all our items is conducted through our Support Forum.
Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
my support has expired but i think there is an issue. if i go to Permalink page, i have:
Warning: count(): Parameter must be an array or an object that implements Countable in /.../htdocs/wp-admin/includes/template.php on line 1447
Warning: Cannot modify header information – headers already sent by (output started at /homepages/5/d285939545/htdocs/wp-admin/includes/template.php:1447) in ../htdocs/wp-includes/pluggable.php on line 1210
Filtering by category works well on our end, so there is something wrong on your side. Also we don’t have any problems on permalinks page. Please check if this is not a conflict with one of your plugins. To get help from our support team you will need to renew your support period.
Strange because it’s the same with no plugins…
I have checked your page and if I will click for example ‘Info Centre’ category only the post from this category are displayed, same for other categories, so they seems to works just fine.
yes now it’s ok because i have used the WC-bakery modules instead of default page. I think it worked too with default page it’s just it only displayed one tag for multi categories posts so confusion…thanks for help
Yes, if post is assigned to many categories, then it is displaying all of them in the post details. You’re welcome!
