2102 comments found.
Hello, I cannot register the purchase code. It is blocked in the subject to enter the code, one appears by default, which I cannot delete.
What do I do?
Hello Mjromerorevuelto,
Please contact our support team and give them access to the dashboard and the purchase code.
Make sure that you have the latest version of the theme too.
Best regards
Can I get an older version of this theme? Version: 1.12
found out last programmer made modifications and I’ll have to diff them as there’s no repo hehe
Hello,
We have older version but the older we have is the 3.4
We don’t keep the really old version because of the security issues.
Best regards
Hello.. I am looking at this theme as a possible candidate for a client project. The blog list must show as a clean list on the home page and category pages.. eg thumbnail on left with headline and excerpt on the right in a one column list. Is this possible?
Hello Avabiz,
Then check our theme Cesis.
It includes the type of blog you are looking for.
Best regards
Hello, I installed your theme in my store and noticed that periodically there is a problem with fonts on notebook apple, all fonts are displayed by questions and in the slider site: https://miningmoon.ru/. How to solve this problem? apply screen https://miningmoon.ru/wp-content/uploads/shrift_2020-07-11_15-32-50-1030x773.jpg thank
I wrote but no one answered for more than a day
fonts do not display correctly
Our support team usually reply within 1 day, if you still don’t have a reply from our team let us know.
Best regards
I am getting very bad page speed scores from Google when using the fox. I get that you guys focus on usability and look but is there a chance you will be looking at this in the future?
Hello Flaktrak,
Try to use autoptmize, check this article.
Score doesn’t mean anything, google and other search engine only focus on the loading speed of the site not of the score.
Best regards
Last question, I know how to work only with elementor, but in the descriptions it also indicates that it is compatible with WPBakery. In that case how can I do it ?, or only some templates is working with elementor?
Hello, is it possible to incorporate elements from one page to another?, Since there is a template that works for me but in other templates there are elements that I would like to incorporate
Hello,
Yes of course it is possible, you can mix everything you see on the theme demos.
Best regards
I love the theme but the pot translation for the theme to spanish doesnt work. 
or i dont know how do that.
Hello, glad you like the theme!
You should only need to use our default pot file.
Please check this article and make sure to use the name that matches the language you want to use.
Hope that helps!
Best regards
As I have no more access to the old site, can you please deregistrate my licence? I opened a ticket to your support system yesterday without reply. Thank you.
Hello Gilvfr,
You should get a reply very soon, sorry for the delay.
Best regards
Solved, Thank you.
Hi, is it possible to add a custom icon in the “Count to” feature? Thx
Hello Yannickpeeters,
If you want to add an icon before or after the counter, unfortunately it is not possible without custom modification.
Best regards
Hi, how can i modificate ? thx
Our support doesn’t cover modification or customization.
If you need customization please contact WPbuilders.
Best regards
On my mobile the slider of the shop demo is extremely slow. Something doesnt seem right there. I also cant scroll downwards in the demo from my iOS device with current version. On the desktop version everything works flawlessly perfect. Just realized this before I bought the theme. Is this a known error or will this be analyzed and mitigated? It happens in Safari as well as Chrome on iOS.
Hello Bronkodd23,
We are using an old version of the Slider revolution on our demo so this is why the slider have some issue on mobile.
If you use the latest version you shouldn’t have any issue.
Do not hesitate to re-contact us if you have more questions.
Best regards
What about support (also visually) of bbpress / buddypress? I only see comments from 3-5 years ago where it has been stated that it was planned but I still dont see it in the compatibility list
From one moment to the next, the design of 2 pages was broken IRREVERSIBLY. The previews looked fine, but the live versions didn’t have any backgrounds and space settings anymore (even though “vc_shortcodes-custom-css” with all the settings was still included in the source code). Settings couldn’t be changed nor restoring to a previous page revision worked. Duplicating the page seemed to work at first, but as soon it was linked to its translated version (our page is bilingual), one language version stopped working again. We had to restore the whole website from an older backup 3 times, and are now anxious to do any further edits…
Hello Jc9121, thanks for contacting us!
Can you please contact our support team and give us access to your staging site which has issues.
We currently don’t have any report of error / issue with our theme latest version.
Best regards
I have set my front page to display the latest posts on my blog. However, I cannot hide the title. There is this “Blog” word appearing under the header. The page settings don’t go into effect. How can I hide it?
Hello Silenceness,
You should not use the “Latest posts” option from wordpress but rather create a page with our blog module and set it as the homepage, you will have more control over the page you create rather than the template page.
If you need more help please contact our support team.
Best regards
Hi. I there any way to move hamburger mobile menu to the left side (before logo) and also menu sliding animation?
Hello,
I did not see any information about the elementor in the installation documents. How can I tell which of the demos I’ve reviewed are compatible with the elementor. or can you indicate which demos are compatible with the elementor?
Question 2: Is there a square option for the portfolio order?
Thanks.
Hello BeyazKT,
The demo are made with the wpbakery page builder, so if you want to use our demo you would need to use the WPbakery page builder and not the elementor.
hope that helps!
Best regards
Thanks for the answer..
Hi, I’d like to import the demo page https://thefoxwp.wpengine.com/ but its not included in the demo import data. Can you send me the page?
How to unregister a code that is not active the domain and re-register it in a new domain?
Hello Desarrollo-de-Apps-Moviles,
Please contact our support team and give us the license number.
They should be able to check where the license is used and de-register it if needed.
Best regards
Hello, i’m workin with this theme for a client. Is there a way to display the top bar on the mobile menu ? thanks
Hello Digitalqt, thanks for contacting us!
I am sorry but we only provide support to people who bought the theme and have active support, you can ask the client to give you the license code and then contact our support team.
Best regards
I’m still waiting for a response from over 3 days ago. Not happy at al! The reason I purchased this theme, was because the support was claimed to be excellent, but that has not been my experience. Not impressed with the support at all.
Hello Iainmoran,
I am sorry to hear that, can you please give us your ticket number.
Best regards
Thank you for responding.My ticket number is: #2399585
Thank you.
We will contact our support team and see why you didn’t get a reply yet.
Sorry for the inconvenience and thanks for your patience.
Best regards
I’m leaving a comment here, as I hope it will prompt your support team to finally help me after 4 days of trying to make the slider work as in your demos.
My ticket #2399585
Your support has been very poor so far. I hope it quickly improves!
Our team just let me know that they replied to your ticket.
Some of our team members are currently not in a condition to work and our respond time is longer than usual.
Sorry for the inconveniences.
Best regards.
