Hi there,

When it comes to the products you do always have an option to make a variable product. You can read more about variable product here.

As well as you can see the performance of a variable product here https://konsept.qodeinteractive.com/product/color-lamp/

The color and variations are being chosen on the product page and the cart page is as you can see on our demo website. Only showing the product that you have added to the cart.

Do let us know if you have any additional questions.

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Hi there,

We have located your request and can see that an agent has been assigned so you will for sure get an answer as soon as possible.

Please note that our support teams response time is within 24h Thank you for your patience.

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Hello, I’ve sent a ticket 2 days ago, still without an answer, is this normal?

Hi there,

Please note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue. We do see that one of your request is handled and the other one has an agent assigned so you will for sure get an answer soon.

Thank you.

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Hi there,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

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Hi there,

Thanks for taking an interest! Unfortunately, RTL is not supported. Anyhow all shortcodes without dynamic shortcodes should be working well on RTL.

Do let us know if you have any additional questions.

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Hi there,

Thank you for writing in.

Please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.

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Hi there,

Thanks for taking an interest! You can read more about variable product here

As well as you can see the performance of a variable product here https://konsept.qodeinteractive.com/product/color-lamp/

Do let us know if you have any additional questions.

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Hi there,

Thanks for taking an interest! PLease note that our theme is compatible with WooCommerce plugin, and within its feature you do have an option to setup your variable product. For any other 3rd party plugin we simply cannot guaranty theme compatibility as they have not been tested with our theme.

Do let us know if you have any additional questions.

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Hi there,

Thank you very much! We are glad you like it!

Support Elated Portfolio part of Qode Interactive

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Hi there,

Thank you very much! We are glad you like it!

Support Elated Portfolio part of Qode Interactive

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Hi there,

Thanks a lot, glad you like it!

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Hi there,

Please check the settings on that page for logo, possible it was uploaded on the page settings and if it is set it will overwrite the Global options.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Thanks for taking an interest! Possibly there was some minor interruptions, however checking the website demo we could access it now without any issue, so please try it out once again.

Thanks.

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Hi there,

Thanks for taking an interest and we are glad you like our theme! Please note that for our demo site, we haven’t done specific site speed optimization because the main accent was put on showing all the features and elements from the theme, as well as keeping the highest quality of the photos. There are many ways and tricks for improving WordPress site speed ñ so-called speed optimization. A balance between size and quality is necessary. A good hosting server is also very important for the site´s performance. We always give advises to our users in support tickets when they build a site in our theme, what steps they should take in order to improve the speed. Google also offers PageSpeed Insights for detailed performance testing, though some people from the programming community say that this tool is not as accurate when it comes to analysing and assessing website performance.

Here you will find our article about it as well. Do let us know if you have any additional questions.

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Ok thank you for your reply. i will check your article. Have a nice day

Hi there,

Glad we could help and let us know if you have any additional questions.

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Hi there,

Thanks for taking an interest! You can read more about setting your product as variable product. You can check the appearance of a variable product on our demo website: https://konsept.qodeinteractive.com/product/color-lamp/ Do let us know if you have any additional questions.

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My question is if i have for example 10 different colours how images in product page will be placed? I can see that there is space only for 4 pictures. If i have 10 pictures how they will appear?

thanks again

Hi there,

It would be a better choice to set the thumbnail position to be <a href=”https://www.dropbox.com/s/0pr9gybxpmzbp71/Screenshot%202020-07-25%2000.24.53.png?dl=0 ” target=”_blank”>Below the main image as this way they will be displayed stacked. Do let us know if you have any additional questions.

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Hi there,

Thanks for taking an interest! Native import method comes with Elementor, so when you run import tool you will get Elementor content, however you can switch to WPBakery and use it instead if you wish that, all the same shortcodes are included as well but it does not come included within the theme.

When it comes to testing environment we do not have any unfortunately, however you can always go through our theme documentation in order to get a better grip on how the theme functions and what possibilities you do have with it.

Do let us know if you have any additional questions.

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Hi there,

Thank you very much!

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Hi there,

Thanks for using our theme! You can check our article on how to submit a ticket, we have tested it and it works fine. Also if you already have an account registered you do have an option to add an extra purchase code of your additional theme, and you will be able to submit a request for it.

If you still encounter issues you can always send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and our support team will be happy to help.’

Within our theme you do have Global Options for Header, as well as Pages options that if are set will overwrite the Global options. So please check your Page options for the Header to see if it is set differently.

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hi guys, I managed to submit a ticket yesterday on your system. Can’t see it again via the profile so not sure if it was received.

Thank you.

Kind regards, Jhorene

Hi there,

We have located your request and can see that an agent has responded to it. Please check and continue the conversation with our support agent.

Thanks.

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Hi there,

Thank you very much! we are glad you like it!

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Hi there,

Thank you very much!

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Hi there,

Thank you for your kind words! We are glad you like it!

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