109 comments found.
Hello, What is the last Woo-commerce Version that this theme compatible with it? Regards
?
Yes definitely, We are 100% compatible with the latest WooCommerce version
Hi,
Okay Thanks, I asked because in the theme details section (compatible with) you didn’t mention the latest version
Ok thanks. Hope you will purchase our theme now.
Hello I purchase the theme and I have an error while importing the demo content, when I open your website for support and register then no confirmation link sent to my email and I cannot login Please any help ?? Regards
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemesSo that, We import demo data for you.
Please send your request to us directly at this email : support@wedesignthemes.com
There is a big problem with the customer support, I have been waiting for 1 week for support but nothing has been done. when you ask for help they just keep spaming you with links that dosen’t help.
Hi.,
We replied to your mail ID. Please check it out.
Regards., DesignThemes Support.
Why you only reply after we comment here?
Hi.,
Sorry, Our replies in spam folder so we sent it again.
Regards., DesignThemes Support.
Hi,
Anchor link in rev. slider that should lead to the specific ID section on page, it leads to the top of the page instead. Any idea what’s wrong?
Hi.,
Please send some screenshots we will help you.
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
Why did you remove my post for access to your support forum, if I do not get access to what I paid for I will ask for a refund
Hi.,
Sorry for the inconvenience,
Please do ensure you have checked your spam mail too. If there is no email still then can you please email us support@wedesignthemes.com. Kindly mention your purchase details and our team would certainly check this further for you
We look forward to helping you!
I’m very disappointed with this theme. I have found that the images do appear pixelated. This is generally due to poorly optimized images (loss of quality with reduction of size). this is the website. https://cctvwithinstallation.co.za/
Hi.,
Thank you for contacting us.
Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy the license.
Image Purchase link : http://docs.wedesignthemes.com/image-link/kanni.txt
Open Source Images :
https://unsplash.com/s/photos/cctv https://unsplash.com/s/photos/security-camera https://unsplash.com/s/photos/surveillance https://unsplash.com/s/photos/cctv-cameraThank you, we look forward to help you!!..
Regards., DesignThemes Support.
Hi.,
Thank you for contacting us.
Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy the license.
Image Purchase link : http://docs.wedesignthemes.com/image-link/kanni.txt
Open Source Images :
https://unsplash.com/s/photos/cctv https://unsplash.com/s/photos/security-camera https://unsplash.com/s/photos/surveillance https://unsplash.com/s/photos/cctv-cameraThank you, we look forward to help you!!..
Regards., DesignThemes Support.
You should metion that there is a hiding fee.
Hi.,
We already mentioned in our portfolio page .,
Please refer: https://prnt.sc/12r3zlu
Note: Most customers upload their own images.
There is plenty problem with you theme, i can’t register for support on your website. email for registration never come to my inbox, all the pluging on the theme asking me for license. I need refund that all
Hi.,
From which email id, you have registered in our forum. Please let us know so that we can reset your login and send it to you.
Regards., DesignThemes Support.
Please tell me how i can remove or disable right side sticky/floating 2 buttons forms (Enquire Now & Book a Service Call)
Hi.,
Thank you for contacting us.
Get into Admin Panel > Footers > Edit Footer there you can remove the button ,
I tried to register in your support system, but I never received the password. Even when I tried to reset it. How can I create a support ticket? my email is kanikov.alex@gmail.com
Hi. , Sorry for the inconvenience,
Please do ensure you have checked your spam mail too. If there is no email still then can you please email us support@wedesignthemes.com. Kindly mention your purchase details and our team would certainly check this further for you We look forward to helping you!
hi, i bought your theme but it is very slow and difficult to edit. everything is set up with shortcodes and it asks me to get an extra wp bakery license. I subscribed to your support department but I did not receive an e-mail. I cannot open a support request. I want to give back.
Hi.,
Sorry for the inconvenience,
1) Most of it depends on page content which compromises of images. If images are properly optimized and you’re using a cache plugin and good fast host, the speed issue shouldn’t happen on any theme.
You can try this plugin to increase theme speed – https://wordpress.org/plugins/wp-asset-clean-up/
Documentation : https://assetcleanup.com/docs/
Please refer the Video: https://www.youtube.com/watch?v=_in5ZNZ3C-M
2) Kindly refer the below links for updating the plugins : http://docs.wedesignthemes.com/dt_articles/how-to-get-updated-theme-premium-plugins/
Download updated plugins: http://docs.wedesignthemes.com/dt_articles/updated-theme-premium-plugins/
3) Please do ensure you have checked your spam mail too. If there is no email still then can you please email us support@wedesignthemes.com. Kindly mention your purchase details and our team would certainly check this further for you
We look forward to helping you!
i cant register on your item support dont receive emails
we installed all after importing demo content we only see alot of shortcode. it looks like visual bakery is not installed. but we already instaled all also a new verison. tried to reset the whole wordpress and installed all again. but no changes. everything looks same please look at the webpage: http://camseller.de.dedi5837.your-server.de/
Hi.,
Sorry for the inconvenience,
1) Please do ensure you have checked your spam mail too. If there is no email still then can you please email us support@wedesignthemes.com. Kindly mention your purchase details and our team would certainly check this further for you
2) Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
How can I activate license WPBakery Page Builder ?
I followed the steps here: http://docs.wedesignthemes.com/dt_articles/updated-theme-premium-plugins/
but it doesn’t work yet
Hi.,
The plugin is already activated and please ignore the message that is showing in your dashboard.
Plugins are included in our theme package, there is no need for you to purchase them. However if you want premium features of the plugin and premium support, only then you need to purchase a separate license for it.
More info can be read here : http://docs.wedesignthemes.com/dt_articles/how-to-get-updated-theme-premium-plugins/
Note : Kindly, send us a message through the right bottom form located @ http://themeforest.net/user/designthemes so that we will send you the updated plugin files.
How can I activate license WPBakery Page Builder ?
I followed the steps here: http://docs.wedesignthemes.com/dt_articles/updated-theme-premium-plugins/
but it doesn’t work yet
Hi.,
The plugin is already activated and please ignore the message that is showing in your dashboard.
Plugins are included in our theme package, there is no need for you to purchase them. However if you want premium features of the plugin and premium support, only then you need to purchase a separate license for it.
More info can be read here : http://docs.wedesignthemes.com/dt_articles/how-to-get-updated-theme-premium-plugins/
Note : Kindly, send us a message through the right bottom form located @ http://themeforest.net/user/designthemes so that we will send you the updated plugin files.
I have problems installing demo content, I’ve followed all steps but I have error when restore data, dropping tables. Help please.
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
I sent you the credentials to access. I don’t have FTP access set.
Any news?
any news?
Please, I need fix this. What’s going on with support?????
Hi.,
Sorry for the delayed response.
Due to local Holiday we can’t reply your request.
We have installed the theme and import the dummy data . Please have a look.
Thank you, we look forward to helping you!
Note : Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy license.
Note : we are always looking for ways to improve the quality of our theme, services, and customer support. If you have a moment, kindly rate us. Have a look at the video for the rating process.http://recordit.co/YqdTBuEJRm
Hoping for a 5 star rating from your end 
How can I activate license WPBakery Page Builder ?
How can I activate license WPBakery Page Builder ?
Hi.,
The plugin is already activated and please ignore the message that is showing in your dashboard.
Plugins are included in our theme package, there is no need for you to purchase them. However if you want premium features of the plugin and premium support, only then you need to purchase a separate license for it.
More info can be read here : http://docs.wedesignthemes.com/dt_articles/how-to-get-updated-theme-premium-plugins/
Note : Kindly, send us a message through the right bottom form located @ http://themeforest.net/user/designthemes so that we will send you the updated plugin files.
Please send your request to us directly at this email support@wedesignthemes.com
how i can disappear the top header in phones only
Hi.,
Thank you for contacting us.
We cannot verify your purchase code since you don’t have a buyer badge for your comment.
Kindly, confirm the purchase code via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can move forward.
Regards., DesignThemes Support.
Hello,
I have this error message when installing the theme update and small errors on the length of the woocommerce product descriptions
Your theme (Kanni Child) contains outdated copies of some WooCommerce template files. These files may need to be updated to ensure compatibility with the current version of WooCommerce. Suggestions to solve this problem:
Update your theme to the latest version. If no updates are available, contact the theme author to inquire about the theme’s compatibility with the current version of WooCommerce. If you copied a template file to modify it, you will need to copy the new version of the template and reapply your changes.
Have a good day
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
Hi, i update to wordpress 5.5 and the site layout broke all my page
https://imgur.com/a/BFL7AnL https://imgur.com/a/iQnhDcF https://imgur.com/a/joniZsWplease I need help, thanks
Hi.,
We have fixed this issue in our updated version 2.2, so kindly update the theme and check out the issue .
Kindly refer this link for how to update the theme
http://support.wedesignthemes.com/knowledge-base/steps-to-update-the-theme/Thank you, we look forward to helping you!
thank you, i update the theme and the problem is solved.
I have another problem, the revolution slider pluggin show me the message “ajax error” when i try to “save” a new slide… how can i update the premium pluggin?
i cant register in http://themessupport.com , the page dont send me nothing to my email
Hi.,
Sorry for the inconvenience,
1) Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
2) Please do ensure you have checked your spam mail too. If there is no email still then can you please email us support@wedesignthemes.com. Kindly mention your purchase details and our team would certainly check this further for you We look forward to helping you!
any updates to support wordpress new version 5.5?
Hi.,
Please wait for our theme update. We will fix compatible issue and update our theme.
Regards., DesignThemes Support.
Not a problem, Thank you
Good morning, in the portfolio entries i wanna change where says “Project Details”, i cant find where i cant eliminate that “optional field” or translate to spanish “Detalle del proyecto”. In the kanni theme options, doesnt have that option, i just wanna change that title
Hi.,
Get into wp-content\plugins\designthemes-core-features\custom-post-types\templates\single-dt_portfolios.php and you can edit text like “Project Details” here
RATINGS!!
Please don't forget to place your worthy ratings Your 5 stars has a crucial part in our overall rating!!! Please visit below video link for how to rate our theme: Refer : http://recordit.co/YqdTBuEJRmWaiting to see your 5 stars rating. Thanks in advanceRegards., DesignThemes Support.
Thank you very much, it works
Hi.,
Many thanks for the fantastic review and for taking the time to share your experience with us. Glad that you are satisfied with the theme.
Hello kanni theme, we are facing very serious issue while importing demo content. the error message is “Failed to create tmp table _fwbk_wp_commentmeta. Unknown storage engine ‘InnoDB’”
unbelievable error. please let me know how can i fix this issue. On initial stage i am stuck. import demo content is very basic thing. and in this basic stage i am facing issues. 
Hi.,
Thank you for contacting us.
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
I checked all requirements and it’s fine. Before 3,4 months i installed in same hosting with same domain, on that time i didn’t face any issue like this. Credentials has been sent please check inbox. please reply ASAP. thank you
Hi.,
We have installed the theme and import the dummy data . Please have a look.
Thank you, we look forward to helping you!
Note : Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy license.
Note : we are always looking for ways to improve the quality of our theme, services, and customer support. If you have a moment, kindly rate us. Have a look at the video for the rating process.
http://recordit.co/YqdTBuEJRmHoping for a 5 star rating from your end
Im planning to use the same photos can you please send me the link to buy it?
Hi.,
Thank you for contacting us.
Here is the image purchase link : http://docs.wedesignthemes.com/image-link/kanni.txt
Thank you, we look forward to helping you!
Regards., DesignThemes Support.
