192 comments found.
Need to have a custom url/link option for Service Grid. Currently if fetches SERVICE page directly.
Service Grid boxes on HOME – 3 version has the SOURCE. Which fetches service pages links. I need to customize that.
Need a provision to put Icon, Title, Excerpt and URL/Link
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
I have generated ticket at casethemes along with credentials. Looking for quick response.
Let me check. Thanks!
Looking for a quick response. As i am in middle to launch the website.
The slider revolution is not letting me resize for mobile. When I click on mobile it does not switch to the mobile view. Slider revolution support says to turn on breakpoints to allow for resizing for the different views. But, Breakpoints is not in my layout section to choose to turn on the different views. Please help.
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Thanks for your quick reply. However, I was able to fix the problem with a program restore. Thanks anyway.
Thank you!
Hi,
We purchased your theme just a couple days ago and have encountered a detrimental issue where we are unable to work/edit random elements as well as change colors and copy text on pages”Home 6” and “Home ” . We have been tirelessly troubleshooting for over 96 hours now with zero progress an are close to ruling out user error. So we are reaching out to you in that we may resolve this issue please advise- thank you.
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Hi,
We were able to get the new update installed but now we have this error concerning home-6 (the newest page in the update)
“Your panel has bundled copies of Redux Framework template files that are outdated! Please update them now as functionality issues could arise.”
We have uninstalled and reinstalled the plugin but the error is still there. Maybe old files..
Please advise. Thanks
Hello,
Please try:
1. Uninstall the Case Theme Core plugin: https://prnt.sc/tnktc5
2. Install Case Theme Core plugin from demo server: https://prnt.sc/tnktqr
If the problem is not fixed. Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Hi! Sorry for the late response but this issue is still unresolved.
We have followed your instructions and it didn’t resolve the problem. We have also tried the following:
Reverted to default wp theme
Deleted Alicio theme and all required plugins and then clean the database.
Installed the Envato Market plugin
Re-installed the Alico theme using Envato
Re-installed required plugins.
The site updated to the latest theme version however it didn’t fix the issue.
We’re on ticket #2528013 w/ screenshots just in case you see this message before you see our ticket.
Thanks
I will check your ticket. We can discuss the issue in the ticket. Thanks
Hi,
We are trying to update the theme so we can get demo 6 but when we use the “update demo” option, it’s overriding/replacing all written content we added to the site during the initial install.
Is there a way to get the newest demo 6 without using the Import Demo option? Thank you
It is possible but must be done manually. Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
I will add it for you. Thanks
Hello,
You can find option for the problem here. Please see screenshot: https://prnt.sc/ts3xln
Thanks!
On footer home 2 I would like to take out the picture in the background on the left side that looks like two women. How do I do that?
Hello,
Please download it at this link: https://demo.casethemes.net/alico/wp-content/uploads/2020/03/bg-footer1.jpg
Thanks
I need to reword my question…I did not want to receive the picture. I want to remove the picture from the footer. I want to use the home 2 footer without the picture. Please advise.
You can find option for the problem here. Please see screenshot: https://prnt.sc/ttjmgy
Hello, License: 0cc36211-9a83-4722-904e-18d221f11086 I bought the Alico template. I would like to configure it with “Home – 6” but I cannot find how. Can you give me the steps to do it? Thank you
Hello,
You can find option for the problem here. Please see screenshot: https://prnt.sc/tqfbp8
Thanks!
Is there a way to change KM to Miles in the agent locator selection (Markers)? The client we’re working with is US only and we figured this would be an easy switch, but we’re not seeing it.
?
Hello,
We do not have this option available. I will send this issue to the plugin developer. Thanks
We’re having an issue with the agent lookup functionality: marker plugin that is being used by the theme is not automatically getting latitude and longitude from the 2500+ addresses that we have imported. Due to this, we are not able to search all the agents from the list.
Attaching the link where we are seeing the permission error. https://maps.googleapis.com/maps/api/geocode/json?address=1600+Amphitheatre+Parkway,+Mountain+View,+CA&key=AIzaSyAMcY04a5XprQTjIonSkUVHlplyP1AC404Do you have any installation documentation or guidance that may point to the error we’re receiving?
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Hello. Thank you for your hard work.
I wanted to ask, how to remove the UK….london out of the marker form when searching. I can’t seem to find a way to do it. & I am in the US.
Thanks, again.
Hello, I tried. Downloaded a translator. It states, “No translations found for “case-theme-marker” I’m not proficient on WP. Also, now it doesn’t seem to search properly for me. Sorry to be bother. Can you offer me another piece of advice? Or, can you provide me a step-by-step instruction on using it? I’d appreciate it. Thanks
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Hi. My name is Marc. I purchased this theme a few months ago and all of a sudden the website is giving massive errors and completely shut down the site on me. I spoke with a developer I work with and they said I need to reach out to you and find out what is going on. Please, Please, Please contact me immediately so we can resolve this issue.
Email is: Marc@GlobalBrandingCentral.com Site is: www.InsureSphere.com
Thank you!
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
At the top of each of the services pages, there is a b&w image of a woman and a man with glasses on each side of the page title. Is it possible to eliminate this picture at the top of the pages?
Hello,
You can find option for the problem here. Please see screenshot: https://prnt.sc/tg4ife
Thanks!
Hello can you kindly send me the psd files? The file with the link in the downloaded bundle show 404 error. Thank you!!
Hello,
Sorry for the link was broken. Could you please update your question here: https://casethemes.ticksy.com
I will share the psd file download link for you.
Thanks
Hello can you kindly send me the psd files…
Hello,
Sorry for the link was broken. Could you please update your question here: https://casethemes.ticksy.com
I will share the psd file download link for you.
Thanks
When importing demo the page doesn’t appear right (missing content and sections). Shows fine in elementor editor. But the moment you look at the front end everything is missing.
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Hello,
In some pages i get this php error : Fatal error: require_once(): Failed opening required ‘C:\xampp\htdocs\assure/wp-content/themes/alico/elementor/core/widgets/class-widget-ct-blog-grid.php’ (include_path=’C:\xampp\php\PEAR’) in C:\xampp\htdocs\assure\wp-content\plugins\case-theme-core\inc\helpers\widget.php on line 99
How can i fix it ?
Thanks
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Hello, I am currently setting up the site www.courtagecrh.com and we have a problem with the SERVICE section. On computer, when we move with the mouse (MAC), the buttons crash.
What to do ?
Hello,
I checked and found no problems. Can you send me screenshot.
Thanks
This theme have al modules or same modules of consultio them to? - If i buy this in request any pages codes of consultio for put a visual for some modules i like of consultio you can help me?
Hello,
The widgets on 2 themes are different, it depends on the design of each theme. If you like any widget in the theme Consultio. I can custom for you.
Thanks
Hi! I haven’t bought the template yet, but I have questions regarding forms, on the Demo 6, there’s a section where you can choose between: Home, Care, Life, Medical. Does the form change depending on what you choose? Is that an element from builder?
Yes, that is the widget using Elementor Builder.
Thanks