223 comments found.
Hi there I just bought your theme and uploaded it to my Wordpress page but I can’t no where found access to the demos especially skyline. Where do I find it?
Kind regards,
Liam
Hi, thank you for the purchase, from Appearance > Theme options > Demo import
I did that several times but nothing new is shown after it 
Good morning Mr Schiocco, I just install your theme and upload the hotel Demo. For some reason the scroll not working for me, Is there a setting and i can’t see?
Hi, thank you for the purchase, please go to Appearance > Theme options > General and on bottom check “Disable Gutenberg” and try again. Thank you!
Hi again, i did that, this is fine. The problem with the scroll is on the home page. The smooth scroll not working. From the menu is working ok but with the mouse and keyboard not.
Also another issue is when i change the views from the menu i need to be full page view.
To force fullpage on mobile check the option on right of edit page: Mobile full width. Abou the arrows, please send the page link with the problem to support@schiocco.com and I’ll check it. Thank you!
I finally reinstall the theme and now it seems to be fine. Is there a parallax option for fullpage theme?
Hi ok good. Yes option here: https://schiocco.com/shared/2021-02-01_182646.jpg
As you can see in my screen there is no paralax available option for fullpage theme, only in background image theme and the others.
https://drive.google.com/file/d/13RA5V8pbuhMX3Q5Z9cUr3A58nxUe07ND/view?usp=sharingSorry you’re right. Parallax is not available for fullpage Regards
Good morning Mr Schiocco, I have installed WPML. I have a home page imported from your demo, and i need to translate in Greek. How can i translate it without need to make a new one translated home page for Greek.
Hi, do you want a multilingual site right? or just one language (Greek)? For multilingual site you need to create a new page for each language (you can copy all contents). Thank you!
It’s a multilingual site. Main language is english and the second language is greek. What is the fastest way to copy the contents from a list?
Ok, WPML is ok in this case. Hi, you can copy a full page in two ways. 1. By save is as template from the top right button “Templates” on Edit page. 2. By switching to classic mode, copying all the code. Then create a new page and paste the code. You can copy part of a page and paste them into another page by using the copy and paste features. More details at http://wordpress.framework-y.com/documentation/general/#copy-paste Thank you!
Datepicker not working on mobile on fullpage theme
Hi, please send the page link with the problem to support@schiocco.com and I’ll check it. Thank you!
Hi again, I fixed some issues, but i want to change the format of the date and also i want if someone click on datepicker container, to autoclose. I’ve checked the script from https://github.com/fengyuanchen/datepicker and it says that is Deprecated. Can you help or i need to change to datepicker of Jquery??
Hi, sorry but I can’t help you about that. You need an external plugin. Regards
There are no images after Demo import. Any advise ?
Hello,
Please I need help with the theme, I need to change the section change animation from slide to fade.. Please help ASAP.
Best regards
Hi, thank you for the purchase, I’m not sure it’s possible anyway all the available options are in the FullPage settings are on bottom right of edit page. If you don’t see theme please go to Appearance > Theme options > General and on bottom check “Disable Gutenberg” and try again.
If still don’t appear try to click the top right button SCREEN OPTIONS and check “Page Editor” / “Editor”.
Thank you!Hi, thank you for the purchase, you can not add links to a fullPage menu. Use a secondary menu or try to add the code <a href=”YOUR-LINK” class=”btn btn-xs”>Login</a> to Theme options > Menu > Custom area.
Thank you!
thnx 4 your reply… secondary menu dosn t work wont let me put the url i want gonna try the other solution cheers
ok thanks
I’m using FULLPAGE child theme and started with a clean Demo Import of “Agency.”
I can modify the content fine, but I absolutely CANNOT FIND how/where to modify the animation for containers, blocks, or sections.
I cannot find this info in your documentation. Please advise
Hi, take a look here: http://wordpress.framework-y.com/documentation/general/#animations
Thank you!
Hello. Can you please help me to add language switcher to the main page of full page template agency. I use polylang plugin. Thanks.
Hi, only WPML is fully compatible: http://wordpress.framework-y.com/documentation/translations/
For Polylang you need to edit the Hybrid Composer plugin files: \wp-content\plugins\hybrid-composer\headers
Thank you!
Mind that with Fullpage, because it’s just 1 page, you don’t need any plugin, just create different pages for each language 
Hello. I buy Fullscreen One Page Theme and have no idea how to install it on wordpress. Please help.
Hi,
You bought the HTML version instead of the WordPress version, if you want to switch to the WordPress version you need first to buy it at https://themeforest.net/item/fullpage-fullscreen-multi-concept-theme/20370784 and after the purchase you can contact us again here and we will give you the full refund of the HTML version.
Thank you!
i am ordered. please refund for HTML version. Thanks.
Hi, sure! Ask the refund from the link below and I will accept it now: https://themeforest.net/refund_requests/new (or https://codecanyon.net/refund_requests/new). Thank you!
Hello there!
I’ve a contact form component that I can’t get to work. I’ve adde the SMTP info to Theme options > Social and API and checked that I receive the message “Success, message sent ” from the url www.your-site.com/sendmail.php
Any clue how I can fix this?
Thanks!
Hi,
It looks like you have entered wrong information, please check username and password, and make sure they are correct, if yes, your SMTP is not compatible and you will need to use another SMTP, you can use SendGrid SMTP (free for 100 emails per day): https://sendgrid.com/solutions/email-api/smtp-service/
Thank you!
Thanks for your prompt reply! I created a sendgrid account and tried configuration the Social and API settings with smtp.sendgrid.net/apikey (following the instructions provided for Email API). I still get a “Error, please retry. Your message has not been sent.” message
Hi, please send the page link with the problem to support@schiocco.com and I’ll check it ASAP. Thank you!
hello, the hybrid composer is not functioning correctly on the edit page. The composer is stuck in the sidebar and cannot be moved to the main area. Also another problem is that I cannot change the footer link, it remains as /#undefined. and by link I mean the ID for the footer, usually the ID is able to be changed in the settings, but not for the footer. thanks
Hi,
Can I kindly ask to renew the support? Unfortunately it’s expired and you need to renew it get support.
Thank you!
I already paid full price for support and theme in the past, I dont think its fair of you to ask for more money. I have the latest wordpress and theme update installed, and the hybrid composer is stuck in the sidebar, that seems to be an incompatibility with your theme/plugins, has nothing to do with support. thanks
Yes, it is support of course Every time you’re asking someone to help you, you’re asking for support. Regards
Im not asking for your help, Im asking for you to fix the theme I already purchased.
Hello, I have a pre-sales question.
I will need to integrate a YouTube video on the COLORS demo, but when I try to open in fullscreen the one as exemple in the TECH EVENT demo, it recloses immediatly after clicking on the fullscreen button.
How will I fix this problem ?
Thank you
Hi, I checked, I will tell you how to fix it, there are two ways
I would like to get a refund on my purchase of this template. The Hybrid Composer is horrible and basically unusable. I imported the Demo, (several of them since the first one did not work) and there were no images to see how things worked. I replaced some of the image placeholders and moved to a different section, the pictures would disappear for no apparent reason. I would like to just move to a different template.
Hi, I’m sorry for the troubles, please send WP accesses (login link, user, password) with administrator privileges to support@schiocco.com and let me know the demo you want to use, I will check it and install it again if there are issues. On the message add also a reference to you(Envato username or comment text/link).
The images are not included into the download due to copyright reasons (almost all the themes do the same). But don’t worry I will upload them for you.
Unfortunately you can not get a refund because you think the composer is not good(I advice you to spend some time to try it and you will find it is much more easy to use than Visual Composer / WP Bakery for example, and much faster too).
Thank you
Hi, my problem is similar to OMIKRONs issue 5 month ago. The GOOGLE MAP component doesn’t work correctly. Neither does it display the map nor am I sure where to insert the coordinates. Are there missing any input fields? Even in your imported demos no map is shown. Thanks for your help Sven
Hi, you need to insert the Google Maps API KEY into Appearance > Theme options > Customization and API. Please see the docs for more details: http://wordpress.framework-y.com/prv-components/google-map/
Thank you! Regards
Wow, that was fast and thanks for the tip. I’ll give it a try. 
Welcome!
Hi Schiocco, I’ve tried it today but I’m sorry, your tip doesn’t work. I registered by Google and got the API key. But nothing happens. Like OMIROKON described above there are still no fields to enter the coordinates. Could you please tell me how to fix the GOOGLE MAP component?
Entering the address in the field “Map address” leads to no success.
Hi, please send the page link with the problem to support@schiocco.com and I’ll check it ASAP.
Coordinates are here: https://schiocco.com/shared/2020-12-05_133053.jpg
Thank you!
Just for the record: the API key I used was restricted to another URL. After creating a new API key everything works as expected. So Schiocco’s assumption was right. Thanks.
One last question… 
On small devices the background video stops working. Is it possible that the video still plays? In other themes this doesn’t seem to be a problem. Thanks again.
HI, video bg is stopped by ios usually, no way to solve it. But if you know some theme is working, please send the link and I check. Thank you!
I really like your theme and I think you did a great job. But nevertheless there are still some small issues I would like you to solve.
Problem 1: Video Background stops
Well, at least it has nothing to do with iPadOS, macOS or Windows. It works on my iPad but when the screen is shared with another app it stops working. Even on macOS or Windows – regardless if you are using Safari, Chrome, Firefox or whatever – the video bg stops when you reduce the width of the browser window. So maybe it has something to do with your media settings in style.css.
Problem 2: No coordinates in map component
The field for the coordinates does not appear. But as I already said the map component works entering the address. So it‘s not that important.
Problem 3: NEW Page settings are not available any more
A new problem arised when editing the page with your page builder. The settings on the right side disappear if you sort them all the way up with the up/down icons. I‘ve found no way to get them back.
I‘ve send you an email the necessary data to get access to my WP instance. I‘m looking forward to your answers and your solutions.
Thanks a lot!
All of my question got answered and solved. Thanks to the author for his great theme and his exceptional support!
hello. I bought the theme FullPage – Fullscreen One Page Theme. but when I import a demo site, the images is imported as gray images (images not working) how do I resolve this problem? thanks.
Hi,
The images are not included into the download due to copyright reasons (almost all the themes do the same). But don’t worry I can send you the images privately, just contact me at support@schiocco.com
Thank you!
Thank you. I did try this at first, but I’ll try again. I have been trying to open the Home page to do some edits, but the page takes a few minutes to load. Is this normal?
I am also importing PNG files to replace the demo photos but the images are being displayed with a white background. Any advice on this?
The page takes a few minutes to load. Is this normal? Yes, only the first time it takes time, after you save it, it’s faster.
If the PNG are transparents it happend, add the class img-png or convert them to jpg. Thank you!
I am not getting a clean install of any of the demo themes. Half of the site assets like images, sections are empty for some reason. I would like to build my site based on the ‘football’ theme.
Hi, there is not a “footbal” demo. Let me know the demo and please send WP accesses (login link, user, password) with administrator privileges to support@schiocco.com and I will install the demo. On the message add also a reference to you(Envato username or comment text/link). Thank you
Sorry, I meant the Product demo. Was referring to the football content on the front page of that demo. I will send you the login details in a bit,
Can you check your inbox for the login details?
Thank you! I will install it shortly
Request Entity Too Large The requested resource does not allow request data with POST requests, or the amount of data provided in the request exceeds the capacity limit.
This is a server side issue, I can not help you with that. Looks like your server is not able to manage large pages like the one of fullPage.
Hi, thanks for the support. However, I am unable to make any edits to the webpages. I am getting this error: Request Entity Too Large The requested resource does not allow request data with POST requests, or the amount of data provided in the request exceeds the capacity limit.
This is a server side issue, I can not help you with that. Looks like your server is not able to manage large pages like the one of fullPage.
I will check with my hosting provider then. But just to let you know, I had successfully edited, updated and published this exact demo a few days ago and never got this error.
Message from the server side: ‘one of your plugins is throwing errors in the logs, plugin hybrid-composer, so if increasing the limits doesn’t work.’
I also notice that the demo theme is displaying well on Chrome but pictures are not displaying on Edge, so the theme has issues with browsers
Just tested with the latest version of Edge and it display correctly try to update your edge browser https://www.microsoft.com/en-us/edge
Hybrid Composer plugin is the problem PHP Warning: count(): Parameter must be an array or an object that implements Countable in /home/uk/royaldatesgalore.com/wp-content/plugins/hybrid-composer/index.php on line 940 Warning: count(): Parameter must be an array or an object that implements Countable in /home/uk/royaldatesgalore.com/wp-content/plugins/hybrid-composer/index.php on line 940
Hi, the PHP version of your hosting is too old, try to set a newest PHP version on your hosting.The minimum PHP version is 5.6, the max is 7.2. Thank you
Here are details of my system (obtained directly from my browser and host)
EDGE Version 84.0.522.59 (Official build) (64-bit) PHP 7.4 FastCGI
Additionally I have screenshots of your full page theme in my EDGE browser, proving that the pictures are not being displayed. I also have screenshots of the exact full page theme, on CHROME displaying perfectly.
Hi, please send WP accesses (login link, user, password) with administrator privileges to support@schiocco.com and I will check. On the message add also a reference to you(Envato username or comment text/link). Thank you
Sorry, I have the details. I will fix the PHP warning but the images problem is due to the fact that the demo we installed is gone, and it affects all browsers
Hi,
I fixed the issue. The image problem was your cache (delete it in the future) and it’s not related to Edge but all browser where you’re not logged in
Thank you!
I am seeing the images being displayed properly now. Thank you. But I am back where I started, the Page is loading for and inordinate length of time and then freezing. I am unable to edit anything on the page.
The demo is displaying fine as I mentioned, I am not sure what you mean by the demo is gone.
See if you are able to edit any of the content in the demo, even if you just change one word on the front page, and let me know how it goes. Change the word INFORMATIONS to INFORMATION (without the S) on the blue button on the front page.
Hi, there are loading issues also for us. You can ask the refund from the link below and I will accept it now: https://themeforest.net/refund_requests/new. Thank you!
404 – Nothing to see here
That is the page you sent me to
Thank you I submitted the request. Can you offer another solution? I want the same PRODUCT demo format for my site. I can send you a mockup of my web content and you can set it up directly from my Wordpress. Please let me know.
Without the theme the only solution I have is to hire me to develop the whole website, and I will convert HTML template (http://templates.framework-y.com/fullpage/) to WordPress and with specific feature for you site. But this is expensive like developing a brand new website, if you are interested write me via email
Is there a way to embed HTML code? I have an iframe that I would like to embed on my site.
Hi, yes, use the component CODE BLOCK Thank you!
Hi, I bought your theme it suits very well my needs.
I just have one question: in the fullpage version of the website the theme doesen’t accept my menu, it keeps using the one from the demo (I’m using the one with the dots).
I followed the instructions by creating my own, but It doesen’t change, how can I fix it?
Let me know if you can help me, thank you.
Hi, Thank you! To you the top menu follow this:
1. On edit page disable the right menu from the fullPage options
2. Go to Theme options > Menu and check “One page menu”.
Thank you!
Excuse me, but it doesn’t work, in this way I see only the logo of my site, but I’m not seeing the dots.
I assigned the menu to the header section, if this can help to solve my problem.
Thank you for the answer.
You can not have the dots and the top menu at the same time. But the top menu must appear if you assigned one under Menu > Your menu (see bottom and check the Primary menu checkbox) Thank you!
No, I don’t want to have the top menu, only the dots on the right side.
I was just saying that if I do like you told me in the first comment I am not able to see the menu on my fullpage site (I don’t understand why I have to disable it, but I did it).
If i Go to Theme options > Menu and check “One page menu” the menu appears and it has the dots but it’s not connected to the menu I created (with the custom links of the various section). I am able to see only the one that was imported from the demo content.
If I disable the menu from the FullPage options as you told me, the menu doesn’t spawn on my page.
I need to understand how to connect the menu that I have created with the dots on my fullpage site.
Hi,
Sorry, I misunderstood. Revert to the previous status (Uncheck the One page option and enable again the right menu from the fullPage options on Edit page)
Still, I do not understand your issue. Can you send to support@schiocco.com a screenshot of your menu?
Sure, I’m going to write you.
Hello, the agency demo of your fullpage theme is not uploaded. You should send the file with the guide.
berkgurbey@hotmail.comHi, please use the Envato account of the purchase or send the purchase code to support@schiocco.com to receive support. Thank you!
I Have installed the theme, but admin panel is misbehaving. For instance I am not able to use custom styles for composer plugin. The vertical menu is not working properly and lots of other small issues. Is there a full (updated) documentation for the theme? Can you fix those issues? website is staging.ifill.co
Hi, I’m sorry for the issues. What do you mean for custom styles? The vertical menu is not working due you have settled also the top menu. please send WP accesses (login link, user, password) with administrator privileges to support@schiocco.com and I will check. On the message add also a reference to you(Envato username or comment text/link).
The docs is here and is one of the best and most complete docs on the market: http://wordpress.framework-y.com/documentation/
Thank you
Hi there , im trying to import one of the demos but no matter how long I wait the demo does not import , Any ideas what could be causing this?
Hi,
Your hosting may have some incompatibility, some of the causes can be: insufficient resources, folder permission limitation, modules not installed like the zip one. Please insert the demo.zip at http://themes.framework-y.com/demo-import/fullpage/demo.zip as from instructions of Theme options > Demo import > Problems?
If still don’t work below the manual installation instructions. If still don’t work I can install it for you with also the original demo images for 10USD, the final result will be exactly like the preview.
MANUAL INSTALLATION
DEMO IMPORT
1) Activate the theme.
2) Go to Tools > Import > Wordpress.
3) Install the Wordpress importer and launch it.
4) Select the files demo-all-contents.xml ( 1-2 … 8 ), in the correct order and click Upload file and import for each one.
5) Will appear the “Assign Authors” form, select “assign posts to an existing user: admin” (or your main user).
6) Select “Download and import file attachments”.
7) Wait up to 5 minutes, when importing complete you will receive a success message.
LISTS – POST-TYPES
1) Select the file demo-list-name.xml(ex.demo-list-1.xml) and click Upload file and import.
2) Will appear the “Assign Authors” form, select “assign posts to an existing user: admin” (or your main user).
3) Select “Download and import file attachments”.
4) Wait up to 5 minutes, when importing complete you will receive a success message.
THEME SETTINGS
1) Go to Apparence > Theme options > Customizations.
2) Open the file export.json with a text editor, copy all text and paste it into
“Apparence > Theme options > customizations > Import settings” area and click “Import now”.
REVOLUTION SLIDER
1) Install and activate the Slider Revolution plugin.
2) Go to Slider Revolution page and click Import.
3) Select the revolution slider demos you want to use and import it.
ASSIGN THE MENU
1) Go to Appearence > Menu.
2) Click on top tab “Manage locations” and assign the following menus: Header
Menu: main menu, Footer menu: footer menu, Top mini menu: top menu. Note that footer and top menus can not be inserted in every demo.
3) If you not see CSS Classes field go to top right button SCREEN OPTIONS and select it.
4) For icons menu you must select the icon manually.
5) For fullpage menu you must reset all the links.
Thank you!
hi there ! thank you , iv attempted the options you have provided but still unsuccessful . I think we can go ahead and have you do the installation for me. please advise what the next step is
Hi, please send site link + FTP accesses to support@schiocco.com and let me know what demo you want. On the message add also a reference to you(Envato username or comment text/link). Thank you
sure thing will do it now !
