1954 comments found.
I want to get my money back
Hello,
Thank you for trying our theme. We have passed your refund request to ThemeForest’s staffs. They will review it and refund you soon.
Kind regards
Waiting for the update since 2 weeks… i have a running shop with this theme and earn my money with it. So when is “soon”?
We’re sorry for the delay. We did finish the update. We’re testing it to ensure there is no problem with this version. This is a big update, we don’t want to break our customers’ websites. It will be released in a couple of days, after we finish all tests and everything is fine.
Kind regards
hi,
under customization >> typography. i usually sees options for headings, from Heading 1 to Heading 6.
but now there’s only option 1 which is the heading 1.
please help!
thanks
Hello,
It seems you installed the theme incorrectly. Please check and make sure you install the Sober theme, not the theme package. Please check this document for more information.
https://docs.uix.store/sober/#/getting-started/file-included https://docs.uix.store/sober/#/installation/download-soberPlease open a ticket on the support site if you need more assistance. Our supporters will be happy to help you.
https://uix.ticksy.com/Thank you
Hi, it has been working fine for months. But all of a sudden, the options of heading 2 to heading 6 has disappeared.
It seems a plugin on your website cause this issue. You can try to deactivate plugins one by one to find what plugin causes this issue. Or you can open a ticket on the support site and share the admin login credentials, our supporters will be happy to help you check this issue.
Thank you
The installation method is difficult
Hello,
You can follow this document to install the theme:
https://docs.uix.store/sober/#/installation/install-soberIt actually follows the standard of WordPress. There is no difference compare with other themes. If you need more assistance, please open a ticket on the support site. Our supporters will help you.
https://uix.ticksy.com/Thank you
Woo Commerce still says the theme needs to be updated to be compatible with latest Woo Commerce database. This has been constant since I’ve had the theme, even though I am constantly updating the theme.
Hello,
We’re going to release a new update for this theme to update included templates of WooCommerce. Thank you for your feedback.
When? Also, I bought this theme almost a year ago, and still haven’t been able to import demo content. It NEVER works. No matter how many times I change my server settings, update php versions, set infinite timeout and file size limits…. It still NEVER has been able to pull in demo content. It takes over an hour to get tabour 250 files imported and the just stops. Every other theme I’ve purchased has taken less than a few minutes. This one takes over an hour and then fails. I just can’t get over what a massive disaster this purchase has been.
We’re sorry if the theme doesn’t work as expected. You can open a refund request by submitting this form:
https://themeforest.net/refund_requests/newThank you
Been having issues for months and now my support has expired before I could get any answers from their “support team. Having an arbitrary support period is malicious if the developers don’t answer your support tickets for months.
Hello,
We’re sorry if we missed your tickets. As we checked, you have 2 tickets on our support site. They are all anwered from 2 months ago. Please let us know if we missed you tickets.
Thank you
They were unanswered because they were unhelpful and dismissive.
We’re sorry if we missed your tickets. We can found only 2 tickets which are created by your account, and they are all answered.
https://uix.ticksy.com/ticket/2419611/ https://uix.ticksy.com/ticket/2419610/The most important thing
To be without errors, fast and friendly to search engines
Can I get my money back if not?
Hello,
This theme is fully optimized for SEO. However, you can open a refund request to ThemeForest if you meet their requirements. Please check this link for more information.
https://themeforest.net/page/customer_refund_policyThank you
Hello,I have a problem, when I import demo data, the process always stuck at “Importing content” for hours. How to resolve this problem?
Hello,
Please open a ticket on the support site and share your website address with the admin login credentials. Our supporters will help you check it.
https://uix.ticksy.com/Thank you
ok, what email should I write when I ‘add new users’ on wordpress admin
You can use any email, a fake email for example. We just need the username and password to login and test the problem.
Thank you
Hi,
I just renewed my support because the shop filter (on desktop) is not showing anymore.
You are gonna say to make a ticket, but the purchase code message I get is that is is outdated. While I just bought a new license….....
It looks like this happened suddenly, but maybe when updating Woocommerce…
The widget contains all the filters.
Can you please help me to get this fixed?
Thank you.
Steff
It usually take a few hours to the purchase code be updated. Please try to get it later. If it still not working, please contact Envato staffs and ask them to help you check this issue. Then you can open a ticket on the support site. We need to the admin login credentials to check the issue on your website.
Thank you
Hi,
The column is not well displayed in shop page with Chrome browser but perfectly with firefox. https://imgur.com/70QLr2uI’m using Ubuntu, latest Chrome.
Hello,
Thank you for your feedback. Please open a ticket on the support site and share your website address. Our supporters will help you check it.
https://uix.ticksy.com/Thank you
is there anyway I can hide empty category/attributes from Soo Product Filter. It is not very convenient to click on such category/attributes and find them empty. Thanks
Hello,
Please open a ticket on the support site. Our supporters will help you check it.
http://uix.ticksy.com/Thank you
how to add new icon for social icon? I want to add tiktok icon in my site. Thanks
Hello,
Unforunately, the social menu doesn’t support the Tiktok icon. You can learn more about adding icons to the social menu here:
https://docs.uix.store/sober/#/footer/footer-socials?id=footer-social-iconsPlease open a ticket on the support site. Our supporters will help you.
https://uix.ticksy.com/Thank you
Friends, it’s time to Update this theme to the latest wordpress upgrade – 5.5.
Cheers
Hello,
We’re going to relase a new update soon. However, the current version is fully compatible with WordPress 5.5.
Kind regards
Hello
i have this issue
sober/woocommerce/single-product-reviews.php version 3.6.0 is out of date. The core version is 4.3.0
also this Notice: Trying to get property ‘count’ of non-object in /home/arvo/public_html/wp-includes/class-wp-term-query.php on line 758
and also when adding a new plugin i am getting this
Notice: Undefined property: stdClass::$plugin in /home/arvo/public_html/wp-includes/class-wp-list-util.php on line 153
Can you please check?
Hello,
Thank you for your feedback. We will release a new version soon to update the template file.
But with the plugin notices, you should check other plugins too. It seems to be a plugin on your website cause this issue. You can try to deactivate plugins one by one to find what plugin cause this issue.
Thank you
You should update your theme, absolute no-go when I downloaded just the latest version and before even running a demo it already notifies me about your incompatible child theme (woocommerce templates)
Your theme (Sober Child Theme) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this: Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version. If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.
Hello,
Thank you for your feedback. We’re going to release a new version to update all included template files.
Kind regards
Since the last update, the price in cart does not update when the customer change the shipping method. Same on checkout page. The payment methods also not updating as normal. There is a javascript issue..
Hello,
Thank you for your feedback. Please try to change the theme and test the problem again. We think it is a problem from plugins. On our website, it is working properly.
Kind regards
Is the theme compatible withe the latest update?
New update by Wordpress is wreaking havoc on the site, not sure what’s going on other than the theme is out of date. Any ideas? Thanks
Hello,
Please mail us your website address and the admin login credentials, we will help you check this issue.
As we tested, the theme has no problem with the latest verison of WordPress and WooCommerce. Perhaps a plugin on your website causes this issue.
I can’t even establish a secure connection since this Wordpress update smh
Did you install the Really Simple SSL on your website? Please open a ticket on the support site. Our supporters will be happy to help you.
Thank you
Hello. Waiting for Instagram Feed fix, appreciate your work. Thanks.
Hello,
Thank you for your patient. We will release a new update for it soon.
Hello, can I update to woocommerce 4.3.2 ?
Hello,
Yes, you can. This theme is compatible with the latest version of WooCommerce.
Kind regards
