367 comments found.
Hi,
When i try to upload any slider templates from file the it sais that file is wrong. Demo importer can’t upload slider themplates neighter. Should I need to buy slider revolution to upgrade? I hope not.
Hi,
Can you please contact us in our contact form in the profile, and we will send you the latest version of the slider revolution plugin.
Feel free to ask for anything you need.
Kind Regards
Hi,
I looked at the documentation but there are a few questions left: - Is it possible to create video portfolio items and show them in the Wide Portfolio Grid? - Is it possible to show dates next to a portfolio item? - Can a homepage be created where the content of a blog item is being displayed directly, in stead of the excerpt of the blog item?
Kind regards
Hi,
1) There are three types of portfolio items on the Bifrost theme: Side Portfolio & Vertical Portfolio and Elementor Portfolio, Side & Vertical layout have defined designs and you can check them on our demo page, and with Elementor you can create whatever you want.
2) We’re sorry but you can’t show all the content of your blog post on the home page, but you have the options of post element about what you want to show, but we can help you to achieve that with some code.
Kind Regards
Hi,
So if I understand correctly: 1. Wide Portfolio and Boxed Portfolio are Elementor Portfolios so videos and dates can be added? 2. The content of blog posts (without excerpt) can’t be displayed on the homepage by altering theme options but only by modifying code in which you will give me support? 3. I need the full version of Elementor for applying these portfolio and blog posts modifications?
Kind regards
Hi,
1) Wide Portfolio and Boxed Portfolio are Portfolio Pages that will display all the portfolio items, and a portfolio item that is made with Elementor is Side Portfolio v1. - neuronthemes.com/bifrost/portfolio/portmeirion/
You can insert videos inside portfolio items.
2) Yes you can’t display it with theme options, but we can help you to display it with some code.
3) No you don’t need to Purchase Elementor Pro, we have our elements that will help you to achieve all of those.
Feel free to ask for anything you need.
Kind Regards
Hi, love the look of the theme. If after purchasing we find it’s not quite right for us in terms of functionality, would you be able to offer a refund? Thanks.
Hi,
Please explain the reason at the refund system of Envato.
- https://themeforest.net/refund_requests/new
Feel free to ask for anything you need.
Kind Regards
Hi there. I’m trying to add some new project on my side, I’m getting this error all the time ‘the_content’ from Elementor. Is there a way to fix this issue?
Hi,
Can you please provide me with your WP-admin in our contact form in the profile, so I will have a quick look to see what’s going on.
Kind Regards
Hello,
I just send you the login. Thanks so much for checking on this!
Hi Plasticpistols,
I am very sorry for the late reply, we did not work on the weekend.
Can you double-check, we haven’t received any email from your side. Make sure to run the latest version of Bifrost and Neuron Core Bifrost.
Feel free to ask for anything you need.
Kind Regards
Still same problem.
Can you please contact us at our profile? We haven’t received any email.
Hello,
Do you need to have Elementor plugged in to use the theme?
Hi,
Sure, Elementor Free is required to run Bifrost, no extra purchases everything is included in Bifrost purchase.
Feel free to ask for anything you need.
Kind Regards
Hi just found an issue: ToTop button is overlapping the Next navigation link on the portfolio item page on mobile view. How can I move ToTop button to the middle of the screen or fix it somehow?
Hi,
I am sorry for the late reply,
Can you please send us a live preview URL, so we can check where the issue stands.
Kind Regards
Can you please add the following style in Appearance > Customize > Additional CSS.
.a-to-top {
z-index: 10000 !important;
}
Kind Regards
doesn’t seem to be fixed =( http://joxi.ru/J2bGWWqtVvXdxA
Can you please provide with an URL?
Kind Regards
Hi,
It seems like the issue is at the background color which is added through custom css.
The opacity is 0.5, change that to 1 and it will be fully visible.
Kind Regards
well, the issue is not about that. if we change the opacity, the ToTop button will be still overlapping the “Next”.
Hi,
What solution you’re thinking? Hiding completely the to top?
Kind Regards
well, locating it in the middle? between Prev and Next. or moving the Prev and Next both to left corner (so leaving the right corner for ToTop)? cuz now even if a user wants to click Next, he will click ToTop.
That sounds like a great idea, please add the following style in Custom CSS.
@media (max-width: 768px) {
.a-to-top {
left: 0;
right: 0;
margin-left: auto;
margin-right: auto;
}
}
CSS will be applied only in mobile devices, from 768 and smaller.
Feel fee to ask for anything you need.
Kind Regards
Hi,
On portfolio items on the admin panel, “Portfolio Item Settings” tab have defaults but we can’t inherit from globals values.. How can I set a global value ?
In my case I want to set “Type” as “Vertical Portfolio” on items as global value instead of change one by one on each item… it’s not a good user experience for my customer.
Thank you
Hi,
Unfortunately, there’s no way to inherit the portfolio item settings, that’s because of their complicated layout.
You can install the following plugin and duplicate the posts.
- https://wordpress.org/plugins/duplicate-post/
Feel free to ask for anything you need.
Kind Regards
Hi just set up the theme using the hamburger menu option, where / how can I edit the full screen menu that the hamburger triggers. I’ve tried using ID to select sections but it doesn’t work?
Hi,
I am very sorry for the late reply.
Can you please create a ticket in our support system, make sure that you’re running the latest version of Bifrost and Neuron Core Bifrost.
How to update?
Install the following plugin: https://envato.com/market-plugin/
After that, remove neuron core and install it again from Appearance > Install Plugins.
Feel free to ask for anything you need.
Kind Regards
hello fan of the versatility of the theme, but Interactive is not functioning for me? What / where is it supposed to pull the image from? and does it have to be full width or something that I may be missing?
Hi,
I am very sorry for the late reply, we did not work on the weekend.
They work as normal posts, you can pull data from posts, portfolio or products. The huge image is the featured image.
Kind Regards
The photos are not loading in the background. Even setting the section / column bg image as ‘featured image’ still does nothing.
Hi,
I am very sorry for the late reply, can you please provide here with an URL, so we can check it.
Kind Regards
I figured how it works I was mistaken in thinking the ‘featured image’ under dynamic tags, controlled that action. Is it possible to set the ‘interactive link image’ to only appear in the section/column that houses the widget and not the entire page?
Hi,
Please go to the style settings of the image and there you’ll see all the dedicated options.
Kind Regards
thanks you. I appreciate your prompt responses
You are very welcome 
Kind Regards
Hi, I receive an email to extend support, how can I do it??
Hi,
Please read more in this article.
- https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Kind Regards
now, when the 6 months support has gone, hamburger menu stopped working on my bifrost-themed site 
. Does anyone know if that’s a theme problem and how to fix it?
Hi,
Please make sure that you have installed the latest versions of Bifrost theme and Neuron Core plugin.
Kind Regards
Hi! Thank you for the fast response! The installed version of Bifrost is 2.0.4 and the Neuron Core plugin is updated to Version 2.0.1 recently. So i need to update to Bifrost Version 2.1.4? How should i do that and not ruin everything? Through Appearance – Theme Setup? ))))) Sorry for stupid questions and thank you for your patience!
Hi,
Please download Envato Market plugin and then update the theme, when you have updated the theme please delete Neuron Core plugin and install it again because that’s how Neuron Core plugin gets updated.
- https://envato.com/market-plugin/
Kind Regards
Thanks a million! everything works now
You are very welcome, feel free to ask for anything you need
Hello, After the update, the “navigation bar” on the mobile object stopped working. Click Submenu does not work so click menu on mobile
Is it Bifrost or Elementor problem?
Hi,
Please make sure that you have installed the latest versions of Bifrost theme and Neuron Core plugin.
Kind Regards
On the SHOP page I have all my products and when I add any kind of filter like for example “Filter by attribute” it does not work. The filter works but I still see all products. I see “Showing the single result” but all products are displayed.
Can you please tell me why is this happening? As soon as i remove your “archive-product.php” file, everything works but of course layout is broken.
Please help.
Anyone?
Hi,
We’re very sorry for the late reply, can you please contact us at our support system, we’ll provide you with the correct help so we can elaborate the issue and release a new update which will fix that.
https://neuronthemes.ticksy.comKind Regards
Hi, just curios: Does Bifrost support video implementation in between photos?
Hi,
Yes, Bifrost supports videos in multiple ways, one of them is adding them via the media gallery element, where you can navigate through images or videos in the lightbox.
Feel free to ask for anything you need.
Kind Regards
Awesome looking theme and demos! Curious, is it possible for the fixe/parallax backgrounds on this demo https://neuronthemes.com/bifrost/shop-parallax/ to work on mobile?
Hi,
Elementor did not allow it on mobile devices, but via some simple Custom CSS, we’re able to achieve it
Kind Regards
Can you let me know what that is pls? I bought your theme some time ago under my other account ‘thewebstylist’ but haven’t been able to login to my account, the password reset isn’t working and Envato hasn’t assisted me. I built this demo with Bitfrost https://demos.thewebstylist.com/bitfrost
Hi,
We’re sorry for the late reply, we use our support system for tickets.
Please add a class to the section, then go to Appearance > Customize > Additional CSS and add the following style.
@media (max-width: 1024px) {
.my-custom-class {
background-attachment: fixed !important;
}
}
Kind Regards
Hi,
Is it possible to add images to header/content/footer backgrounds using the theme options in Bifrost or would that need to be customized?
Great, thanks
You’re welcome anytime, free free to ask for anything you need
Hi Neuronthemes team the import of the demo data bifrost has failed. after repeating it several times, I cannot load the demo data. it may be that it has to do with wordpress verion 5.5. Thank you very much for your answer, best regards claudia
Hi,
There may be another issue because our Bifrost theme is fully compatible with WordPress 5.5 version.
So you can contact us here neuronthemes.ticksy.com so we will help you to solve that.
Kind Regards
Hi,
I have a pre-purchase question; Is it possible to disable to lightbox set up in the theme and use another lightbox that comes with more features for photographers and designers? I am looking to add several features such as social media, play button, titles and descriptions, something similar to FancyBox.
Thank you!
Hi,
Sure, I’ll help you to deactivate our lightbox and easily activate your other Lightbox, it will require some extra JS but it will be achievable.
Kind Regards
i am using the theme on mustafasheikh.com but the mobile menu suddenly has stopped working. i removed few items changed the logo and since then i see it is not opening in mobile. can someone help pls might be a small reason why, maybe from elementor
Hi,
Can you please update Bifrost to the latest version, after updating Bifrost, make sure to remove Neuron Core and delete it again.
Kind Regards
Hi Thanks for the reply i have bifrost 2.0 and neuron 2.0.1. when i deactivate (not delete) neuron plugin, my posts (via elementor) and the menu both stop appearing completely.
Please update Bifrost to 2.1.0, after that remove the Neuron Core and install it again.
Kind Regards
Hello. I just updated to wp 5.5 and the hamburger menu does not work anymore. sis there a easy fix for this or should wait for an update?
Hi,
Can you please provide me with an URL, so I can check it and release a new update which will fix that.
Kind Regards
Please update Bifrost to 2.1.0, after that remove the Neuron Core and install it again.
Kind Regards
Hello,
I deactivated all my plugins, deleted the neuron core, installed a fresh theme folder, installed the neuron core and all the plugins, activated a basic stock menu, and unfortunately the hamburger menu still doesn’t work.
I managed to get the mobile menu working through the customise menu of the theme, default header menu. it s a compromise until we can figure out the problem with the hamburger menu in the template header. Also, I tried making a new header with a new menu. Activating the mobile menu triggers the hamburger menu, but doesn’t shot wthe drop down
Another bug report. In themes-customize- general-site — it freezes.
Thank you for your response. I updated to the latest version, but I changed the menu to full screen hamburger triggered. Did the trick. I am having a problem though with the show more ajax pagination. It doesn’t seem to load up the pictures. Any idea why?
I did a fresh install of wordpress and a new theme folder
https://valentin.pictures/test-2/Hi Valentin,
It seems like the issue persist in the JetPack Lazy Loading, can you please deactivate the lazy loading from that plugin and see if the issue is gone.
Kind Regards
You guys are the best! Thank you!
You are very welcome
Warmest Regards,
NeuronThemes
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