132 comments found.
The import progress is taking too long for just a 3MB file. Its kind of getting stuck @ 8.7%. Is this normal? Is it expected? I’m hosting on Bluehost.
Hi,
Thanks for the purchase.
The import file contains demo posts, page content and related metadata. Media files are downloaded from our server – which is why the process takes some time.
If you open your media library in the second tab, you will see that the number of items increases over time.
Should you need any help, please submit a ticket at our support site – http://boldthemes.ticksy.com/ and our support team will be glad to assist you.
Kind regards,
BoldThemes team
The Progress is still stuck @ 8.7%. No progress past that. On media library, indeed images are being downloaded but it reaches a point where its like its being stuck and can’t proceed.
Hi,
This probably means that the server settings are not in line with the recommended one: http://documentation.bold-themes.com/celeste/getting-started/
The best way to pinpoint the issue is to take a look at the server php error log and see if there are any relevant php fatal errors such as memory limit breach or similar.
Anyhow if you are on a low end shared hosting and can not influence the server settings, we can only offer a refund – https://themeforest.net/refund_requests/new
Kind regards,
BoldThemes team
This was resolved. Thank you.
Question before buying http://celeste.bold-themes.com/main-demo/
1. In the footer, can I make the Latest news with a photo?
2. Is there an accordion in the template?
3. Can I set the up button?
4. Other standard WP plugins can be installed?
Hi,
Thanks for contacting us.
If you take a look at the code using inspector, you will notice that the news images have been set to display:none using css in the footer. You can always override this setting.
Yes, there is an accordion element available
There is no up button available out of the box, but you can always use third party plugin
Yes, standard plugins should work with the theme with no issues.
Kind regards,
BoldThemes team
Thanks
Hi, I can’t edit my Bold builder pages anymore after Bold Builder update – from version 2.8.1 to version 3.0.1.
Hi,
Try deleting your browser cache and check if the issue persists.
Kind regards
BoldThemes team
I have the latest version and that is blocking other plugins. Your theme is removing data-key=”labels” from HTML tags!, all plugings, you should do that only with yours
Hi,
Thanks for contacting us.
Can you please provide a bit more detail about the issue?
No code in our theme or plugin is removing any data attributes, let alone a specific one like data-key=’labels’.
There is probably some other side effect going on on your installation.
Kind regards,
BoldThemes team
You should stay with a good builder like elementor or visual composer, the one in this theme is really bad
Hi,
Thanks for the suggestion, we will evaluate our options.
Thanks once again,
kind regards,
BoldThemes team
Hello,
How to change this font in shop page.Here is a screenshot. https://prnt.sc/vvjtq1Hello, please submit a ticket here or share your purchase code: https://boldthemes.ticksy.com/
Hi, is it possible to make the text in the slider on the homepage a h1? I’ve tried but than the header slider is huge, and it’s not looking really nice 
h1 { font-size: 3em !important; }
Thanks!! Can you also help me out with this? https://prnt.sc/w0djah > at the top of the page you see ‘home’. This is new. How can I delete this?
Hi,
You can add the following custom CSS in order to achieve this:
.btBreadCrumbs {
display: none;
}
Should you need additional support related to the theme, please extend your support period – https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support and submit a ticket at our support site – http://boldthemes.ticksy.com/ our support team will be glad to assist you.
Thanks in advance for understanding.
Kind regards,
BoldThemes team
Hi,
I bought this theme now, unfortunately, the bold page builder is not reading your themes. I had to turn the page offline.
Please help.
Can I at least get a response please?
Hi,
Thanks for the purchase.
It is not clear to us what you mean by “the bold builder is not reading your themes”.
Please refer to the theme installation and demo import procedure in theme documentation – http://documentation.bold-themes.com/celeste/getting-started/ section getting started.
There you can find detailed steps on how to install the theme, activate required plugins and import demo content.
Should you need any assistance in the process, please submit a ticket at our support site – http://boldthemes.ticksy.com/ and our support team will be glad to assist you.
Related to support response times, please note that on work days tickets are processed within 24 hrs (exceptionally 48 hrs). If submitted on non-working days expect the answer the following business day. Note that we are located in GMT+1.
Kind regards,
BoldThemes team
I USED YOUR THEME AND I GENUINELY LOVE THE THEME. MY WEBSITE HAS EVEN EXPIRED AND I WANT TO USE THE THEME FOR MY NEW SITE.
AGHHHH BOLD THEME, PLEASE HELP ME DEREGISTER MY PURCHASE CODE FROM THE OLD WEBSITE SO THAT I CAN USE IT PLEASE.
I HAVE VERIFIED AND HAVE EVEN SEENAND NOW KNOWN THAT I OUGHT TO RENEW SUPPORT BUT I AM FINANCIALLY DOWN AT THE MOMENT PLEEEEEEEASE.
PLEASE HELP ME PLEASE.
Hi,
You should have no issues to use the theme on your new domain.
The theme itself does not require any kind of registration and deregistration of purchase code – if you have stopped using it on one domain, feel free to install it and use it on another (Just keep in mind that using it on two domains is a breach of the license, but we are sure you know that).
As far as the support renewal goes, unfortunately we can not change ThemeForest’s rules and you need to renew it to be eligible for support.
So, no intervention on our part is needed, the theme should work on another domain as well.
Kind regards,
BoldThemes team
When I try to activate the code, I am told Error. Please check Purchase Code. The purchase code i entered is the the correct code. please help me pleeeease.
Hi,
The Celeste theme does not require license activation.
On the other hand, you are probably trying to use that purchase code with the Bold Timeline plugin or Cost Calculator plugin which come with the theme.
You should not activate the licenses of packaged plugins.
The packaged plugin updates will come packaged with new releases of the theme your client has purchased, Cleste .
Just ignore the plugin activation screen and you will be fine.
Kind regards,
BoldThemes team
How do you change the sub text on the blog page (Bring to the table win-win survival strategies to ensure proactive domination. At the end of the day, going forward, a new normal that has evolved from generation.)
Hi,
The text you are referring to is a Blog page excerpt. Please refer to the following article for the explanation: https://boldthemes.ticksy.com/article/7341/ – you should change the excerpt of your blog page (page set as Posts page on Settings > Reading in wp-admin).
Should you need additional assistance, please submit a ticket at our support site – https://boldthemes.ticksy.com/ and our support team will be glad to help you.
Kind regards,
BoldThemes team
ok its working i forgot about Permalinks
Hi, I find it very hard to customize, I cannot find pre-built layout components and I have to manually add styles to everything I want to add. I was expecting something much simpler to customize. Can I request a refund? thank you.
Hi,
We are sorry the theme does not work for you. Please submit a refund request here: https://themeforest.net/refund_requests/new and we will approve a refund.
Kind regards,
BoldThemes team
For the latest version of Wordpress, don’t you release a new version of the Theme?
Latest version is already supported, however we are not able to update supported versions at this time.
Live Demo Doesn’t work
Hi,
Thanks for the heads up. SiteGround – hosting service which hosts our demo sites was doing some server maintenance. Please that our servers are back up now. Again, sorry for inconvenience.
Kind regards,
BoldThemes team
Hello, I have requested for a refund 2 days ago. I am sorry but I am unable to perform on this.
Hi,
We are sorry to hear that the theme does not meet your needs.
We have no record of refund requests coming from your profile – can you please submit your refund request here: https://themeforest.net/refund_requests/new and we will approve it right away?
Thanks in advance.
Kind regards,
BoldThemes team
Hello, I see that I announce courses. Does it hava a LMS (Learning Managment System)?
Hi,
Thanks for contacting us. No, Celeste does not have LMS packaged.
Kind regards,
BoldThemes team
Hello, I recently purchased this theme. I can see only home page as demo, all other pages has only footer. Where can I get other pages ? Also I don’t see bold page on all pages. Is there any tutorial for Bold page? I have worked on elementor only so far. Can I make other pages using elementor ? Can this theme work on elementor instead of Boldpage ?
Hi,
Thanks for your purchase.
Can you please submit a ticket at our support site – http://boldthemes.ticksy.com/ and leave the url of your site and wp-admin credentials so our support team can take a closer look at the current setup? They will be glad to help you.
Thanks in advance.
Kind regards,
BoldThemes team
How can I edit top phone number, email bar?
Hi,
These are widgets. Please go to Appearance > Widgets in your wp-admin and you should be able to find them in Header Left Widgets widget area.
Kind regrads,
BoldThemes team
Hi there,
the instagram feed in my footer widget has disappeared all fo the sudden: https://drcathleen.com/
see below, where it says “Follow Our Instagram”. Please advise how to solve it. thanks
Hi, please submit a ticket here and include your site URL so that our support team can take a closer look at this: https://boldthemes.ticksy.com/
Hallo, leider komme ich mit dem Layout gar nicht zurecht. Ist es möglich den Kauf zu Stornieren ? Es ist leider zu kompliziert der Aufbau, für mich
Hi,
We are sorry the theme does not work for you 
Please submit a refund request here: https://themeforest.net/refund_requests/new and we will approve it.
Kind regards,
BoldThemes team
Hi,
Please go to Appearance > Widgets and add two BB Icon widgets to Header Left Widgets area. Choose the desired icon and add the respective text and optionally url. Make sure to check highlighted box if you want the same appearance as on our demo.
Note that your support period has expired. Should you need any additional assistance in the process, please extend your support – https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support and submit a ticket at our support site – https://boldthemes.ticksy.com/. Our support team will be glad to assist you.
Thanks in advance for understanding.
Kind regards,
BoldThemes team
is refund possible if I don’t like it after purchase? how many days within?
Hi,
Thanks for contacting us. Yes, we have a money back guarantee policy meaning that, if it turns out that the theme does not meet your needs, we will refund you within 3 months from the purchase.
Kind regards,
BoldThemes team
