1328 comments found.
Do you you know why images have stopped working?
All the Content Builder>image fixed width jpegs are not displaying: http://cocoajones.co.uk/
if i click i can open the image
Hi,
Thank you for purchasing.
Could you please make sure you update to the latest version of theme and its required plugins.
Here is instruction about how to update theme http://themes.themegoods.com/vega/doc/how-to-update-the-theme/
Has anyone else noticed the sections have started to disappear with this theme? The header, slider and footer appear fine, but everything in-between does not show. This is only a recent issue. Thanks!
Hi,
Thank you for purchasing.
Could you please make sure you update to the latest version of theme and its required plugins.
Here is instruction about how to update theme http://themes.themegoods.com/vega/doc/how-to-update-the-theme/
HI, I just updated to the latest version and now my home page gallery doesn’t work and my Gallery Wall doesn’t work.
Hi,
Thank you for purchasing.
Could you please provide URL of your site please.
Thank you. I temporarily put up an Gallery Archive on my home page so that it wouldn’t be blank… https://minkinphotography.com I had to change all my Gallerys from Gallery Wall (didn’t work) to Gallery Grid, which for some reason does work.
I can see gallery displays properly on your site. Please see screenshot here http://prnt.sc/u2jj5d Am I missing something?
Thanks for checking. It seems to be working now.
You are welcome 
Btw, Could you help us rate for the theme please?
Will do!
page shows error lines and some parts of the pages aren’t shown. When visiting the page www.joostduppen.nl you see these lines precated: Array and string offset access syntax with curly braces is deprecated in /var/www/vhosts/joostduppen.nl/httpdocs/wp-content/themes/vega/lib/custom.lib.php on line 592
Deprecated: Array and string offset access syntax with curly braces is deprecated in /var/www/vhosts/joostduppen.nl/httpdocs/wp-content/themes/vega/lib/custom.lib.php on line 592
Deprecated: Array and string offset access syntax with curly braces is deprecated in /var/www/vhosts/joostduppen.nl/httpdocs/wp-content/themes/vega/lib/custom.lib.php on line 593
Deprecated: Array and string offset access syntax with curly braces is deprecated in /var/www/vhosts/joostduppen.nl/httpdocs/wp-content/themes/vega/lib/custom.lib.php on line 593
Deprecated: Array and string offset access syntax with curly braces is deprecated in /var/www/vhosts/joostduppen.nl/httpdocs/wp-content/themes/vega/lib/custom.lib.php on line 594
Deprecated: Array and string offset access syntax with curly braces is deprecated in /var/www/vhosts/joostduppen.nl/httpdocs/wp-content/themes/vega/lib/custom.lib.php on line 594
Deprecated: Array and string offset access syntax with curly braces is deprecated in /var/www/vhosts/joostduppen.nl/httpdocs/wp-content/themes/vega/lib/custom.lib.php on line 616
Deprecated: Array and string offset access syntax with curly braces is deprecated in /var/www/vhosts/joostduppen.nl/httpdocs/wp-content/themes/vega/lib/custom.lib.php on line 616
Deprecated: Array and string offset access syntax with curly braces is deprecated in /var/www/vhosts/joostduppen.nl/httpdocs/wp-content/themes/vega/lib/custom.lib.php on line 617
Deprecated: Array and string offset access syntax with curly braces is deprecated in /var/www/vhosts/joostduppen.nl/httpdocs/wp-content/themes/vega/lib/custom.lib.php on line 617
Deprecated: Array and string offset access syntax with curly braces is deprecated in /var/www/vhosts/joostduppen.nl/httpdocs/wp-content/themes/vega/lib/custom.lib.php on line 618
Deprecated: Array and string offset access syntax with curly braces is deprecated in /var/www/vhosts/joostduppen.nl/httpdocs/wp-content/themes/vega/lib/custom.lib.php on line 618
at the page PASFOTOS you exactly have to see text and a half page text with an image. This is not shown. Its a blank part.
Also on PORTFOLIO page complete layout is blank
I already deactivated some plugins, but that didn’t work out
Hi,
Thank you for purchasing.
Could you please make sure you update to the latest version of theme and its required plugins.
Here is instruction about how to update theme http://themes.themegoods.com/vega/doc/how-to-update-the-theme/
hello I first downgraded WP 5.5 to 5.4. That’s when the error messages disappeared. Now I got the advice Sam from Vega to update WP 5.4 to 5.5 And also update PHP. I update PHP, WP and Vega theme. And by updating to WP5.5 the error message is back on the website. Another website we made with Vega is www.tallochdawn.nl and that one is working fine. So somewhere something isn’t good. Is there another thing to try OR do we have to delete the complete website and theme and build it again ?
I replied your ticket. Could you please continue there. Thank you for your patience.
o.k. gave you the information you’ve asked for
Hello, In the new version of Wordpress, the main menu does not work on mobile devices. Please check and correct. Thank you www.tomasluka.cz
Hi,
Thank you for purchasing.
Could you please make sure you update to the latest version of theme and its required plugins.
Here is instruction about how to update theme http://themes.themegoods.com/vega/doc/how-to-update-the-theme/
Thank you very much for the quick reply. The instructions helped and the website is already working properly. Thanks 
You are welcome
Btw, Could you help us rate for the theme please?
I definitely rate 5/5 I have already entered
My client just mailed me…. the mobile menu doesnt work. It is a hamburger menu that does nothing when clicked on….. How to solve this?
Hi,
Thank you for purchasing.
Could you please make sure you update to the latest version of theme and its required plugins.
Here is instruction about how to update theme http://themes.themegoods.com/vega/doc/how-to-update-the-theme/
Hi there, Just want to let you know that after your update that you jst released all is working perfect again! Thank you for your reply! Have a nice day and good luck with this theme!
You are welcome
Btw, Could you help us rate for the theme please?
Sure! just did it! Good luck with the theme! Thank you
I submitted a support ticket – is it unusual for ThemeGoods support to ask for my site’s username and password to solve the issue?
Hi,
Thank you for purchasing.
In some case, we need to access your WordPress Dashboard to check the issue for you. So you have to ask your login information through private ticket. So all information you provide within the ticket is safe and private.
Hi..How do I make my menu font look as big and same type as demo? Also menu drop down doesn’t work on mobile phone and also my about page keeps leaving out text.
Hi..I have fixed About page however how do I justify the text on each page? unable to find option in editor. Still unable to get mobile version to work. Menu dropdown does nothing. And fonts look different in Safari.
Ok..I have fixed justification Issue.. Now just need Mobile menu to work. Even when select mobile in customise screen and press on menu on laptop it doesn’t work. Not sure what I am doing wrong.
Hi,
Thank you for purchasing.
Could you please provide URL of your site please?
Hi..my website is www.andrepaul-photography.com…Main issue is the mobile menu not working and I would like menu font the same as demo. Also any other tweaks you can suggest.
Hi…The issue with the main menu on mobile devices seems to be affecting many people. Can you please fix this as soon as possible. I have had a couple of clients mention it to me.
Could you please make sure you update to the latest version of theme and its required plugins.
Here is instruction about how to update theme http://themes.themegoods.com/vega/doc/how-to-update-the-theme/
I only purchased and download the theme 2 days ago. Has it been updated since then?
All seems well now. Have updated theme.
Ok glad you got it sorted!
I want to remove the large image header, change the size and colour of the footer, and make the blog the home page. Very simple – but can I do this easily, or does it need hand coding?
Hi,
Thank you for interesting.
You can remove it through theme’s drag&drop page builder. Also you can customise elements color settings using WordPress theme customizer. It’s very easy.
Thanks. Is the shop section ready to use, or does it need any work in the admin panels? – apart from prices and content which obviously needs building.
Basically you have to add products through WooCommerce. Once it’s added. It will automatically displays on shop page.
Thanks. Can you build different sections in the shop? As a photographer I want to offer 1) prints and 2) workshops. They need to be separate in the shop.
Yes you can organise products into multiple product categories for that.
Hello, I have a small problem in mobile viewing. As you can see from the image (https://ibb.co/B4Sn78R ), the menu is attached to the edge of the screen and I can’t understand why.
Tried on various mobile browsers but the problem is always present. Thank You
Nevermind I solved. it was the menu, when you set less than 6 pages it becomes that way.
Glad you got it sorted!
Hello, i bought your theme some years ago and now I’m using into another site. I see that there isn’t text editor into content builder text fields yet. There ara some other problem when i want to use a shortcode (as contact forms) into “Image one Half width” it’s not working not translate shortcode code. I see this issues are from some years ago and not have any solution yet. Will have you some solution about this isses?
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hello, i haven’t support license. I’m only need to know if you are thinking to update this things because a few years ago you said to update this.
Thank you.
Hi, I am very happy about the purchase of this theme! I use it with two websites, but the menu on one of the sites doesn’t work well on the mobile. The menu displays as a sidebar on the good-working site and I can’t find where I have to change the settings to do that again. Can you help me?
Thank you already for your help!
Hi,
Thank you for purchasing.
Could you please provide URL of both your websites here https://themeforest.net/user/ThemeGoods please.
I will check it for you.
i left a message, thank you!
Hello, I tried to wirte an standard blog post, but i can´t see the header image on my web-page (https://bit.ly/2KlOzjH – chrome, ie, firefox)—> mobile it works and I don´t know why Hope you could help me
Hi,
Thank you for purchasing.
I checked your provided page and I can see header image displays correctly there. Am I missing something?
Sorry, I made an update and now it works thanx a lot
Hola, estoy muy contento con el tema, pero en los últimos meses mi calificación de velocidad de carga es muy baja, en este momento está en el 39% para movil y 70% para escritorio. Ya hemos trabajado en unos plugins para mejorar pero algunos no los soporta y nos toca eliminarlos. Alguna recomendación para mejorar estos análisis? Muchas gracias por su respuesta.
Hi,
Thank you for purchasing.
Please see detailed instruction about how to optimise your site speed here https://themes.themegoods.com/vega/doc/how-to-speed-up-your-site-using-plugins/
Hi, I was so happy with the VEGA theme which have since 2016. Until suddenly the content builder does not work and the whole website is messed up. I can still tick “enable content builder” and I see all the modules, I can even select them, choose between galleries I want to link to and display, select images and ad descriptions – after clicking on “save” however everything disappears. While I tried to get rid of one of the boxes from the content builder, my homepage just went completely blank. No gallery sliders work. I cannot add any text. Nothing works and I am left with an empty homepage! I would be so happy if anybody had any idea what I can to to get the content builder working again. I no longer have the support (from 2016 obviously). What do i do now? Thank you so much in advance!
Hi,
Thank you for purchasing.
Could you please provide WordPress and FTP accounts here https://themeforest.net/user/ThemeGoods
I will check the issue for you.
I have sent you the email with the FTP access twice already. Please let me know how this issue can be fixed. Thank you
We replied your email twice already too. Please check your inbox and reply back please.
sorry, your email was in a spam folder. Will now send you the wordpress passwords. Thank you for your help
Problem solved. Thank you so much guys! Amazing support! Keep safe!
bonjour, j’aimerai mettre mon menu en pleine largeur sur mon site et/ou sur le coté comme le rendu responsive sur mobile est-ce possible en modifiant le style css?
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hi, I have a little question about galleries. Is there a way to extend text area for horizontal galleries? And with the other templates the text appears 2 times. How to show only one? Thank you for your help.
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
I am really about to lose my nerves with this theme. I was so happy with it until one update destroyed the content builder. I can still tick “enable content builder” and I see all the modules, I can even select them, choose between galleries I want to link to and display, select images and ad descriptions – after clicking on “save” however everything disappears. I’ve been having this problem for a while now and because I didn’t have enough time to dig deeper in the forum in search for a solution I decided to forget the content builder and go with the limited layout options. Yet I didn’t want to give up completely. So I updated the theme (version from August 11, 2019) and disabled a third party editor that had helped me until here – but nothing happens. I really do NOT think Thant everyone who purchased the theme in the past should have to pay for support because things get mixed (and messed) up because of an update. I would be so happy if anybody had any idea what I can to to get the content builder working again. Thanks and have a great day! Sarah
Hi.
Thank you for purchasing.
Could you please provide WordPress and FTP accounts here https://themeforest.net/user/ThemeGoods
I will check the issue for you.
Thank you, I sent you an email with hopefully all the information you need. This great support. Thank you!
The Vega Documentation Link is not working anymore? http://themes.themegoods2.com/vega_doc
Hi,
Thank you for purchasing.
Yes it changed. You can access theme documentation from here http://themes.themegoods.com/vega/doc
Thank you, is there information on how to set up a Client Page? or Client Gallery?
You can create client page from WordPress Dashboard > Clients > Add Client.
Then in Clients options box, select galleries you want to assign to this client and save change.
It will create a client page like this demo automatically. https://themes.themegoods.com/vega/demo/clients/christina-hardy/?vegastyle=1
Hi, Last Theme version aren’t PHP7.1 or later compatible? I have a 500 HTTP Error when i want to access administration , only with PHP7.0 or less there is’nt problem.
Thank you.
Hi,
Thank you for purchasing.
Could you please provide WordPress and FTP accounts here https://themeforest.net/user/ThemeGoods
I will check the issue for you.
