236 comments found.
Hi i’m using polylang plugin how to use two logo for two language
Thanks for the message! The theme is compatible with multi-language please follow the documentation of your desired plugin for setup and integration details.
Feel free to send us an email to hello@envytheme.com if you have any queries.
Regards
Hi the main menu is not stick when i scroll down. So i used sticky menu plugin now the menu is stick perfectly but from both left and right side white space coming I want full width
Hello. I install StartNext theme but i cant find theme options
Thanks for the message! Please follow the item documentation for the setup details.
Here is the link https://www.docs.envytheme.com/docs/startnext-v3-theme-documentation/
Feel free to send us an email to hello@envytheme.com if you have any queries.
Regards
getting 503 on import demo i just have installed my theme
Thanks! You need to check hosting server logs as 503 error is related to server! We never experienced it on our dev also prod environment.
Regards
getting invalid purchase code issue please reply my email
thank you
Thanks for the message! We’re looking into this and will update you soon.
Regards
i’m having trouble activating the purchase code : https://ibb.co/vdWPRmS
Thanks for the message! We’re looking into this and will update you soon.
Feel free to send us an email to hello@envytheme.com if you have any queries.
Regards
From where I can edit service icons?
Thanks for the message! Please follow the attached screenshot to edit the service icon https://prnt.sc/tsbmjz
Feel free to send us an email to hello@envytheme.com if you have any queries.
Regards
hi, hello, I can’t activate the theme in wordpress I get an error Purchase Key Invalid
Thanks! Please send an email to hello@envytheme.com with your license key and website dashboard access.
Regards
Hi for wpbakery page builder raw full width is not working
Thanks for the message! Please share bit details including screenshot bu sending us an email to hello@envytheme.com.
Regards
How to disable cookie use option in theme?
Thanks for the message! Please disable the cookie plugin from the dashboard.
Best
Hello, Please check the below email loop. Can you used Cookies or any external links on StartNext – Elementor IT & Business Startups WP Theme ??
Because we are facing HTTP to HTTPS redirect issue on live client website www.zengroup.co.in
Replied your email
Hello, I purchased the theme and develop a website https://www.zengroup.co.in/
But it redirects HTTPS to HTTP once load. so how to stop redirection and options site on HTTPS.
In theme general setting I already use HTTPS
and in .htaccess file added
RewriteEngine On RewriteCond %{HTTPS} !=on RewriteRule ^(.*)$ https://%{HTTP_HOST}%{REQUEST_URI} [L,R=301,NE]
Please advise me.
Thanks for the message! Please contact your hosting provider why it’s redirecting after doing the configuration it’s related to hosting not with the theme.
Feel free to send us an email to hello@envytheme.com if you have any queries.
Regards
Hi,
I have downloaded and installed your wonderful theme.
Can you guide me with how to install the demo data as in the sample that we had seen before buying.
Thanks
Vaibhav
Thanks for the message! Please follow the doc step by step https://www.docs.envytheme.com/docs/startnext-v3-theme-documentation/
Feel free to send us an email to hello@envytheme.com if you have any queries.
Regards
I followed the step but seems the demo data import is stuck for too long. Can you help?
Please contact with your hosting provider if everything is okay including file permission.
Regards
Yes i have SSH and file access as well. Its on AZURE bitnami wordpress. I made the changes in the wp-config.php as mentioned in the document. Kindly suggest if anything else need to be done.
Thanks for the message! Please share the screenshot by sending us an email to hello@envytheme.com with your query details.
Regards
Access Sent
i am getting these errors after upgrade my theme
http://prntscr.com/tfz9ps also my testimonial slider css is unalignedThank you
Thanks for the message! Please make sure you have updated the toolkit plugin also with the theme.
Update by following the doc link https://www.docs.envytheme.com/docs/startnext-v3-theme-documentation/theme-updates/
Feel free to send us an email to hello@envytheme.com if you have any queries.
Regards
i have updated toolkit plugin http://prntscr.com/tg8d9t but still issue same
Please send us your dashboard access then we can have a look into this
Hi,
After adding the dropdown menu the parent navigation item (Products & Services) is showing # link. We have added the relevant link on the parent menu item (Products & Services) but it is showing # link
Can you please share the steps to resolve this issue
Website URL: http://incitelogixdev.wpengine.com/
Thanks
Thanks for the message! We developed the parent by default with # link in the upcoming updates we will try to include the link option.
Feel free to send us an email to hello@envytheme.com if you have any queries.
Regards
Hi,
I am using your theme, but the website speed is bit slow. How can I resolve it?
My domain is www.remotestar.io
Thanks for the message! Please use optimized content also, you can use caching plugin to increase the speed.
Feel free to send us an email to hello@envytheme.com if you have any queries.
Regards
Hi, I have 2 problems: 1 . I have 2 bugs in the design of the site 2. The Code of the Elementor Pro Blocked Would appreciate help Thanks YOSSI
Thanks for the message! Could you please send us an email to hello@envytheme.com with your query details including screenshots?
Regards
Hello, Can I swap a photo and keep the design on home page # 8 Thanks yossi
Thanks for the message! Yes, you can.
Feel free to send us an email to hello@envytheme.com if you have any queries.
Regards,
EnvyTheme support
Hello, So how can I do that?
hello i have updated theme but still i have wp bakery and advance custome field pro old version
please update plugins in theme thank you
Thanks for the message! We will include latest version in our next update.
Feel free to send us an email to hello@envytheme.com if you have any queries.
Regards,
EnvyTheme support
