143 comments found.
Hello, will you include the Canvas Plugin and additional Post Blocks in the nearer future (like you have done for the Authentic theme)?
Hello,
The Once theme already support the Canvas basic blocks.
Please let me know if you have other questions.
Thank you for your interest in our theme and looking forward to seeing you among our customers.
Hi, the Facebook Icon on top of the pages in social links + the Facebook share count icon inside the articles has changed to some weird black and white icon and we can’t fix it – could you please help with this little bug, here’s the site www.thelostavocado.com Thank you so much in advance.
Hello,
Please clear all the server cache and check your site in private mode.
Should you have any further issues feel free to open a ticket with a valid support license and our support agent will help you promptly: http://codesupply.co/support
Thanks a lot for your purchase!
Is there coming an update of the theme working with the latest wordpress version? because we had to downgrade wp again. a lot of things aren´t working with 5.5.
thanks!
Hello,
We’ve updated all our themes and they’re compatible with the latest WordPress 5.5 update.
Please update the theme by following our documentation:
https://codesupply.co/documentation/once/getting-started/how-to-update/Thanks a lot for your purchase!
Lovely theme
Many thanks for your words and your purchase!
Beautiful theme. However, I miss a cart symbol showing x numbers of products in the header in mobile view (can’t see it in the demos). Would it be possible to add this?
A second question – can you add image menu items (i.e. use a jpg/png as menu item instead of text)?
Hello,
There’s a cart icon with the product counter in the navigation bar. Please refer to this screenshot for an example.
There’s currently no built-in feature for adding images as menu items because Once is using the WordPress core menu function.
However, this is something we could help you with within our customization services.
Please let me know if you have other questions.
Thank you for your interest in our theme and looking forward to seeing you among our customers.
Thanks. Is it possible to display this icon in the header on mobile devices?
There’s currently no such option, but our support agent will help you with that free of charge after purchase
Please let me know if there’s anything else you’d like to know.
Hello. An error appeared after updating WordPress to version 5.5.1 “Template is missing. Standalone themes need to have a index.php template file. Child themes need to have a Template header in the style.css stylesheet.”
All specified files are in place.
Hello,
We provide support via our ticket system only.
Please open a ticket at https://codesupply.co/support and our support agents will help you promptly.
Thanks a lot for your purchase!
I’ve tried to submit a ticket through your support but seem to get blocked every time due to an increased amount of support requests.
Hello,
Please accept my apologies for the delay with my response. As far as I can see our ticket system is operating correctly and we’re getting support requests from other users.
Please make sure you’re trying to open a ticket at https://codesupply.co/support. Updating (or trying another) browser may help too.
Thanks a lot for your purchase!
Hi, wordpress 5.5 When will it be supported? Can I update it?
Hello,
Once is fully compatible with WordPress 5.5.
Please let me know if you have any questions.
Thank you for your interest in our themes and looking forward to seeing you among our customers.
Flickity Slider and Powerkit hurts the page speed a lot, and Jquery version looks old. Other than that, kinda satisfied.
Hello,
Powerkit doesn’t affect the page speed significantly.
Anyways, you may disable any Powerkit modules that you don’t use or use performance optimization plugins to combine and minify their assets.
Please check out the performance optimization guide in our documentation for more information.
Thanks a lot for your purchase!
Hello,
I noticed that the images/content in my megamenu are not showing anymore. Can you please inform why this might be happening? And how I can best fix this?
https://corporatecareergirl.com/Many thanks.
Hello,
Please make sure you update the theme to the latest theme version according to our documentation.
Feel free to open a support ticket at https://codesupply.co/support if it doesn’t help.
Thanks for your purchase!
Hello, I would like to purchase this theme however I don’t know how to code, is the demo site able to customized or can I build a site using this theme without coding?
Hello,
No coding skills are required to install or customize the Once theme.
If you have any issues, feel free to reach out to our support by submitting a support ticket at https://codesupply.co/support and our support agent will help you promptly.
Please let me know if you have other questions.
Thank you for your interest in our theme and looking forward to seeing you among our customers.
Is this theme compatible with Dokan or WooCommerce multi vendor?
Hello,
The theme is coded according to the WordPress Coding Standards and is in full compliance with the WordPress Codex.
It should be compatible with all third-party plugins, including the ones you mentioned.
Please let me know if you have other questions.
Thank you for your interest in our theme and looking forward to seeing you among our customers.
Hi, does this theme works with Dokan multivendor plugin?
Hello,
The theme is coded according to the WordPress Coding Standards and is in full compliance with the WordPress Codex.
It should be compatible with all third-party plugins, including the ones you mentioned.
Please let me know if you have other questions.
Thank you for your interest in our theme and looking forward to seeing you among our customers.
Hi, I’ve just installed this theme and loving it. Am wondering if i could add a custom section – such as an “about me” section or an image – on the default homepage (on the main area not the sidebar)? let me know. Thanks!
Hello,
We provide support via our ticket system only.
Please open a ticket at https://codesupply.co/support and our support agents will help you promptly.
Thanks a lot for your purchase!
Regarding inline posts: Is there any possibility to adjust how they are displayed? E.g. only post title, no categories, no author. Documentation says nothing about it
Hello,
Unfortunately, there’s currently no option to adjust these settings for inline posts according to our demo.
Kindly note we provide support via our ticket system only.
Please open a ticket at https://codesupply.co/support and our support agents will help you promptly.
Thanks a lot for your purchase!
Support: I couldn’t find the option to disable the first line of the headings being bold. I want to disable it globally.
My ticket is still pending.
Hello,
As far as I can see, you support request was processed a few days ago.
Thanks a lot for your patience while we were working on it.
Though on desktop my logo is scaling, when I go mobile, the logo turns tiny. I tried exporting multiple resolution
Hello,
We provide support via our ticket system only.
Please open a ticket at https://codesupply.co/support and our support agents will help you promptly.
Thanks a lot for your purchase!
When I am trying to install the license in wordpress. It keeps saying the following No connection to the server, try another time, or contact support.
Hello,
Please try again in a few minutes and make sure that your hosting provider is not behind a firewall.
If this doesn’t help, pease open a ticket at https://codesupply.co/support and our support agents will help you promptly.
Thanks a lot for your purchase!
Will you every be bringing the home page functionalities (Canvas blocks etc) from Authentic to Once too, or are you not planning on any big updates on this theme?
Hello,
Unfortunately we don’t disclose our internal roadmap.
Please let me know if you have other questions.
Thank you for your interest in our theme and looking forward to seeing you among our customers.
Hello. I love the theme. Question: when amp is enabled, the menus appear to be gone, including on the demo. How are the visitors supposed to navigate? Is there a place to edit this?
Hello,
The Once theme comes with integrated support of the official AMP plugin. Unfortunately, it currently supports posts and doesn’t have any navigation.
Anyways AMPs are for quick view of pages, they aren’t designed to replace the original version.
Should you have any other questions feel free open a ticket at https://codesupply.co/support and our support agents will help you promptly.
Thanks a lot for your purchase!
