862 comments found.
Dear all,
I already bought your theme and I imported demo as it was wizard but I don’t have any pages in my page section and nothing
It is like blog
Please have a look
https://ibb.co/pfTkB78
I need it for tomorrow
It is urgent request from one of our clients.
Please consider about it
Thanks in advance
Mr Mehdi please submit a ticket at https://webinane.ticksy.com and our team will guide you about it. Please make sure you have imported the Demo data properly. Otherwise contact the support team and we will help you. Thanks for purchasing our theme. Regards
Hello dear,
1- I would like to know is it possible to add some other fields in donate form (when user wants to donate , they put their name , phone number , email, company name) like this. is it possible ?
2- is it possible that I install one payment getaway that usually I use in woocommerce and work with that one? PayU EU for example? it works with your theme? with your payment method?
best regards.
Thanks for your inquiry and thanks for your purchase. We are lunching a new version of the theme this week. In this new version we are launching Lifeline Donation plugin which is an advanced plugin for making Donations worldwide. We can make your desired payment Gateway compatible with this new version and we will charge $100 extra for it. Also we will add the above fields free of cost for you. This will take three working days. Best Regards
Hello,
Aware I have no support remaining, but theme (Lifeline) contains outdated copies of some WooCommerce template files. Would it be possible to have compatibility with the current WooCommerce version.
Theme version installed 6.1, WP 5.4.2
And also on product pages, price text is very small. You can see below
https://sarahlloydscholarshipfund.org.au/product/bookmarks/With thanks
Simone
Hi,
Please send us WP Admin login details of your site at webinaneff@gmail.com, we will update the WooCommerce files on your site, and also will increase the font size for you.
Thanks
Hi,
After an automatic Wordpress and Server PHP upadte to the last version, the site is loading extremely slow. I make sure, all plugins, theme and last PHP version is updated, also that the memory limits are at maximum in the server.
Is there is any problem with you guys Lifeline plugin/theme with the last PHP version that w should know? In the WP Site Health section says:
1. The REST API encountered an error
The REST API is one way WordPress, and other applications, communicate with the server. One example is the block editor screen, which relies on this to display, and save, your posts and pages.
The REST API request failed due to an error. Error: cURL error 28: Operation timed out after 10001 milliseconds with 0 bytes received (http_request_failed)
2. Your site could not complete a loopback request
Loopback requests are used to run scheduled events, and are also used by the built-in editors for themes and plugins to verify code stability.
The loopback request to your site failed, this means features relying on them are not currently working as expected. Error: cURL error 28: Operation timed out after 10001 milliseconds with 0 bytes received (http_request_failed)
I would appreciate any help, since my Host doesn’t know what’s the issue in their end, they think a Theme issue and there is nothing they can do.
Thanks!
Rossy Teter
I forgot to tell you… I disable all Plugins to see if one of them was the problem and the WP Site Health still shows the errors, then I switch the Theme for the Wordpress 2020 and activated all the plugins, and the error disappeared! Means that is some bug with the Theme itself and not the plugins. Please help with this new theme! thanks!
Hello,
My site is: https://www.glbfoundation.org PHP 7.4.6 version
After an automatic Wordpress and Server PHP upadte to the last version, the site is loading extremely slow. I make sure, all plugins, theme and last PHP version is updated, also that the memory limits are at maximum in the server.
Is there is any problem with you guys Lifeline plugin/theme with the last PHP version that w should know? In the WP Site Health section says:
1. The REST API encountered an error
The REST API is one way WordPress, and other applications, communicate with the server. One example is the block editor screen, which relies on this to display, and save, your posts and pages.
The REST API request failed due to an error. Error: cURL error 28: Operation timed out after 10001 milliseconds with 0 bytes received (http_request_failed)
2. Your site could not complete a loopback request
Loopback requests are used to run scheduled events, and are also used by the built-in editors for themes and plugins to verify code stability.
The loopback request to your site failed, this means features relying on them are not currently working as expected. Error: cURL error 28: Operation timed out after 10001 milliseconds with 0 bytes received (http_request_failed)
I disable all Plugins to see if one of them was the problem and the WP Site Health still shows the errors, then I switch the Theme for the Wordpress 2020 and activated all the plugins, and the error disappeared! Means that is some bug with the Theme itself and not the plugins. Please help with this new theme! thanks!
I would appreciate any help, since my Host doesn’t know what’s the issue in their end, they think a Theme issue and there is nothing they can do.
Thanks!
Rossy Teter
Hello
We took long time to diagnose the issues and find our the reason of Why you are facing such issues? After a long long investigation we were unable to find such bugs, we want to now diagnose on your end. Please submit a ticket at https://webinane.ticksy.com and give us access to your website and we will diagnose it and give you a fix.
Best Regards
How Can I change Payment method for donation ? I want to use Bangladeshi Payment method for donation ??
Which Payment Gateway you want to use in this theme. Thanks a lot
Does your theme supports/works for WorldPay payment gateway?
Sorry this is not compatible with WorldPay but we can make it compatible with WorldPay in just $150 extra. Thanks for your interest in our product.
Ok Thank you but if you don’t mind in theme description you asked that you will charge $100 for any other payment gateway integration. So will you do it in $100?
I have also checked the Lifeline 2 – An Ultimate Nonprofit WordPress Theme for Charity theme. Is Lifeline 2 is also your theme? what are the main differences between these two themes? Will you also make Lifeline 2 compatible with WorldPay Payment gateway?
Lifeline2 is our product as well and Lifeline2 is faster, better and easily customizable. Actually some Payment Gateways take more time to develop therefore we charge a little bit more. We can do it in $125 for Lifeline2. Thanks a lot for your interest.
And what about the feature on checkout for Gift Aid on donation for UK tax payers donors?
Can you please explain this a bit? Thanks
Does your Donation System works with woocommerce? Thanks
We are sorry for the delay, we will give this feature in just $90 and it will take 3 working days to complete this feature. Thanks a lot – let us know if you need further assistance.
Hello, I just bought this theme and… ”” Your theme (Lifeline) contains outdated copies of some WooCommerce template files.”” How do I solve that issue please!
Also, how can I change the contact form settings, like add a new information example: “AGE” or any other field, I cant find where to edit that in conctact page. Thanks!
Thanks for your purchase. We are not online because of local holidays. We will restart working on Thursday but we are trying to arrange two experts to provide support to our dear clients. Please submit a ticket at https://webinane.ticksy.com. Best Regards
No response to the tickets to this day….
As we inform you that there were local holidays and because of that we could not reply the tickets but today we have started working again and in a short span of time we have replied half of the tickets your ticket will be answered in maximum 12 hours thanks for your patience and cooperation we are highly grateful to you for this corporation
Please I need this ticket to be resolved in urgent way, I really aprecciate your help…. #2418153
Please please wait for the next support session and we will reply you first. Our next support session will start after 9 hours. Thanks for your patience and cooperation.
hi – do you also have this as an HTML template?
Hello Thanks for your interest, Yes the html of this WordPress theme is available. You can check it here. https://themeforest.net/item/lifeline-ngo-and-charity-responsive-html-template/5662138 Thanks
hi, i just bought your theme is a good one, i need your help!
1. Paypal checkout & crédit card doesn’t work on the home page
2. Can i add more input to collect more info like “adresse, city…
3. Can i connect the payment module to woocommerce…
Thanks for your Work
Best regard
Hello
Thanks for asking us for help. It was Sunday so we could not answer you in time. Please submit a ticket at https://webinane.ticksy.com and our support staff will give you the fixes of the issues which you are facing at the moment.
Best Regards
I want to buy this theme? Is bank transfer available now? If not can you add for me. Also can you add this as payment option: https://wordpress.org/plugins/bkash/
Hello Thanks for your interest in our product, bkash has not given any documentation for integration in WordPress. If you contact them to provide the documentation we can integrate it for you. Also the bank transfer is available in our theme Lifeline2. We have given bank transfer in Lifeline2 not Lifeline. Please let us know about your opinion. Thanks a lot
Ok. I will buy lifeline2. This is document for bilash. https://github.com/mlbd/wpbkash?files=1. Is it possible to integrate
Yes it is possible. You will have to send us sandbox information to us after making an account. Through that account our expert’s will make it compatible within 4 working days max. Thanks a lot
Hi, could you please consider supporting wp_body_open() for this theme? https://developer.wordpress.org/reference/functions/wp_body_open/
Hi, Yes, we have considered it and will include it in next update of the theme. The next update will be released within the coming week. Best Regards Thanks for highlighting it.
Hi, is wp_body_open() being used in the latest theme update? I don’t see it.
Hi webinane, it’s been a week and no response to my last question regarding wp_body_open(). Can I get a response please?
Sorry for a little late response actually we missed this change in the latest version that we have announced but we have noticed this change for the next version and I hope that next version will surely be launched in in the coming week so please be patient and wait for the next update thanks a lot in advance for understanding our concern.
Hi webinane, were you able to add this change? could you please consider supporting wp_body_open() for this theme? https://developer.wordpress.org/reference/functions/wp_body_open/
Yes, we will add this in our next theme update.
You will get a new update within 24 hours.
Hi webinane, thanks for adding wp_body_open to the header.
You are welcome dear, we will apply other suggestions as well, if you have any. Thanks
hello, I have reinstalled the script, but I cannot find anymore how to change the review in footer People Reviews , the old support link http://forums.webinane.com dont work anymore, and my purchase key is too old for new support system, can you let me know where to edit pls. thnx
Hello
Thanks a lot for contacting us for support, you will have to submit a ticket at https://webinane.ticksy.com and we will provide the solution of this problem. Please renew your support license first so that you can create the ticket because your problem needs technical skills.
Best Regards, Webinane Team
You haven’t mentioned about RTL demo anywhere. Can I please see the demo for that please. Secondly, do you any offers or coupons available atm.
Hello yes it is compatible with RTL. I will send you its RTL within 24 hours because we will have to setup fresh demonof it to show you. Please wait for a whilè. Its original price is $59 but we are offering in $8 lesser price already. Thanks
When causes are clicked, they go to error page 404.. please help
Please share the URL where you are facing this issue. Thanks
Is it also possible to write how much money has already been distributed from the donations?
This feature is not available but this can be included by customizing the code a bit. Thanks
Hi Does this automatically include any payment managed by woocommerce?
The money donated is managed through our own payment system which is not connected with WooCommerce. Thanks
Hello, I have seted up Brain Tree in my wordpress theme and to make the transaction secured, Brain Tree is asking me for the following:
’’ Work with your developers to integrate Braintree’s SDKs into your website or app. Our step-by-step integration guide can be found in our developer documentation: https://developers.braintreepayments.com/start/overview ’’
I went to my Dashboard/ Appearance/ Theme Options/ Donations Settings/ Brain Tree/ and I filled out all the spaces, but I don’t know what is a SDK and how to set this up in the website? Could you please let me know how can I integrate SDK into the website or if its really necessary with this template?
Thank you!
Hello
Thanks for contacting us and please apologize us for the delayed answer. The BrainTree API is upgraded and we will have to work on its coding on the backend to make it compatible with the latest version of BrainTree API. So please wait for it and we will update Lifeline on themeforest. Then you will have to update your theme and the problem will be solved.
Best Regards Webinane Team
Hello, theme is wonderful, but site is running extremely slow, I had opened a ticket where I was advised to install (w3 total cache). I did install that, however problem still persists, site is very slow. While other Wordpress instances on the same server are running smoothly.
also to mention after checking https://gtmetrix.com/reports/actionaid.be/ud4DuvcC
few files are missing: https://actionaid.be/home/icons/css/fontello.cssLet us diagnose why it is slow on your end, gtmetrix shows 89% which is very good still we will suggest few changes to make it faster. Please be in contact with the team at our support forum where you already have sent ticket. Our experts are checking it. Thanks
thanks will do
Hello, I have purchased your theme yesterday. When I initial set up lifeline theme, it gives ajax error in media installation and layer slider also not installing. Please give me solution for it.
Thanks for your purchase, however we can’t see the download history of Lifeline from Mittu1991. Our support staff will solve this issue and the staff remains online at https://webinane.ticksy.com to get support. You will need the purchase code to submit the ticket, so please fetch the purchase code from the account where you purchased the theme. Thanks again.
Hello, how to update it we have v. 2.0.3
Thanks for contacting us for support, You are using very old version of the theme. Kindly keep a backup of your existing lifeline theme and lifeline plugin, before updating to latest version. After keeping backup rename the old folder of theme and plugin by using ftp or file manager in cPanel, now upload the latest theme package of lifeline theme downloaded from themeforest in the backend. After this activate the newly uploaded theme and activate the required plugins. If you face any problem please join our support forum http://webinane.ticksy.com/ we will update the theme for you. Best Regards
