91 comments found.
Hi I got issues with wordpress 5.5
http://.../wp-content/themes/vivagh/framework/theme-options/js/jquery.tools.min.js: jQuery.browser is deprecated http://.../wp-content/themes/vivagh/framework/theme-options/js/dttheme.admin.js: jQuery.fn.live() is deprecated http://.../wp-content/themes/vivagh/framework/theme-options/js/dttheme.admin.js: jQuery.fn.live() is deprecated http://.../wp-content/themes/vivagh/framework/theme-options/js/dttheme.admin.js: jQuery.fn.live() is deprecated http://.../wp-content/themes/vivagh/framework/theme-options/js/dttheme.admin.js: jQuery.fn.live() is deprecated http://.../wp-content/plugins/designthemes-core-features/custom-post-types/js/dt.metabox.js: jQuery.fn.live() is deprecatedI Updated the Theme and for my bad it does not save Themeconfiguration just the content everytime I update
Update files downloaded Today. I cannot register in your supportcenter, the confirmation email didn’t come / neither inbox nor spam.
Hi.,
It seems you are using our old version. Please update our theme version – 1.8
Kindly refer this link for how to update the theme
http://support.wedesignthemes.com/knowledge-base/steps-to-update-the-theme/Download it again and check the version then let us know
Regards., DesignThemes Support.
I does not work, i downloaded the themefiles and uploadedthem to the server, but the core plugin has no update option. remains on coreplugin version 1.4.
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Then we’ll help you to get rid of it ASAP !!
Got it?
Hi.,
The jquery errors in your dashboard is due to the plugin “Jquery Helper Migrator”. We have disabled the plugin and now the notifications are not shown in your dashboard. Please have a look.
Regards., DesignThemes Support.
i know, i installed it to see the error …... Still the theme does not load content (Home-Page) this is related to wp 5.5. update. But the Issue is still here after i followed your update steps.
Hi.,
We need your FTP details also. Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
I Send you credentials
Hi.,
We fixed and replied to your mail ID. Please have a look.
RATINGS!!
Please don’t forget to place your worthy ratings 
Your 5 stars has a crucial part in our overall rating!!! Please visit below video link for how to rate our theme:
Refer : http://recordit.co/YqdTBuEJRm
Waiting to see your 5 stars rating. Thanks in advance
Regards., DesignThemes Support.
I have a problem, it is that the home slider does not appear, and the message that appears is that I must update the version of vivagh. I am using wordpress 5.5, I would appreciate your help please.
Hi.,
WordPress 5.5 update caused a temporary compatibility issue.
We have fixed WordPress 5.5 issue in our updated latest version, so kindly update the theme and check out the issue .
Kindly refer this link for how to update the theme
http://docs.wedesignthemes.com/dt_articles/updating-theme-via-wordpress-dashboard/We apologize for the inconvenience caused by this issue.
Hi, Can i create Our Team page with your theme like this: https://ibb.co/v3xLvQz
Do you have dummy pictures when i import the template? I found it very hard to work without any pictures on all this template. You import the demo and you get empty grid with text… Is your template the same?
Hi.,
Thank you for contacting us.
Dummy images include (Low Quality with Watermark ).
Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy license.
Thank you, we look forward to help you!!..
Regards., DesignThemes Support.
Hello,
I’m looking for new theme for my site and really like this one. Im going to buy it, but need to clear two questions:
1. Can head slider automaticaly change pictures? 2. Is it posible to have small arrow on the bottom of head slider, poiting down so user understand to scroll? Also can be disabled changing of mouse cursor?
Thanks in advance!
Hi.,
Thanks for contacting us!! 1) & 2) This is possible. We will customize it for you.
3) ” Also can be disabled changing of mouse cursor?” – Can you please more specific on this.
Regards., DesignThemes Support.
Thank you for your fast reply. I’ve thinking to attach screenshot, but for some reasons head slider pictures are not loading on demo site now. Can you check it ?
Hi.,
Thanks for the reply..
Please check it now – https://prnt.sc/sxsuqg
Regards., DesignThemes Support.
It’s working. I mean this cursor -> https://prnt.sc/sxy17u
Hi.,
Yeah!! Its possible. Let us know any other queries.
Regards., DesignThemes Support.
Hello. The premium plugins included are from the beginning to middle of 2019 (outdated versions). Can you please provide the important updates for these plugins?
Hi.,
Thank you for contacting us.
Kindly refer the below links for updating the plugins
http://docs.wedesignthemes.com/dt_articles/how-to-get-updated-theme-premium-plugins/Download updated plugins:
http://docs.wedesignthemes.com/dt_articles/updated-theme-premium-plugins/Please follow the instructions in the below knowledge base link for how to update the plugins.
For Ex : Layer slider
http://support.wedesignthemes.com/knowledge-base/how-to-update-layer-slider-plugins/ Video : https://www.youtube.com/watch?v=2vyZrLu7gb8Thank you, we look forward to helping you!
Thank you. Are you planning to improve the update system, so that automatic updates are possible?
Hello, I downloaded the vivagh photographer theme with the parent, child and documentation files. I installed on WordPress the parent vivagh theme, then child, it’s ok. But when I try to install the 3rd vivagh-documentation folder, there is an error message “the theme does not have a css file” and the installation fails. What should I do in this case? Thank you.
Hi.,
Please refer the links
Theme Installation : http://docs.wedesignthemes.com/dt_articles/how-to-install-theme-via-wordpress-dashboard/
Demo Installation : http://docs.wedesignthemes.com/dt_articles/import-demo/
Server requirement : http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
Documentation : http://docs.wedesignthemes.com/vivagh-photographer/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Regards., DesignThemes Support.
Hi,
Everytime I want to change the menu names the theme can’t see the pages content info anymore. I checked the “home” page and the content is stil in the WPBakery Builder, but it shows up blank. Can you please help, this is the second time this has happened. Thanks in advance.
Hi.,
Please be more specific on your query with some screenshots / videos. So that we can get a clear view and help you ASAP.
Regards., DesignThemes Support.
can you change the main colors? Like currently in the demo version the main looks like gold/white.
Hi hits79.,
Yes, skin color can be changed. please refer the screenshot https://prnt.sc/rcg4a5
Should you need any further information, please do not hesitate to contact us.
Regards., DesignThemes Support.
Ch purchased
Hi.,
Please be more specific on your query with some screenshots / videos. So that we can get a clear view and help you ASAP.
Regards., DesignThemes Support.
Hi I recently bought the theme, how can I submit a ticket, I couldn’t find how. My issue: When I create gallery in portfolio page the gallery doesn’t appear if it’s set custom layout, when I change custom layout gallery appears. How can normally use default layout for my galleries?
Hi.,
1) You can contact us in the following ways. You can submit your queries in the following ways 1) Theme forest comment https://themeforest.net/item/vivagh-a-wedding-photographer-theme/20391450/comments 2) Forums Comment (http://support.wedesignthemes.com/forums/) http://support.wedesignthemes.com/forum/blog-themes/vivagh-wordpress-theme/3) Email contact (support@wedesignthemes.com)
4) Profile Page Contact Form via the right bottom form located @ https://themeforest.net/user/designthemes?#contact
Refer: http://prntscr.com/mkev23
2) Please be more specific on your query with some screenshots / videos. So that we can get a clear view and help you ASAP.
Regards., DesignThemes Support.
Hi, it’s been 2 days but my issue is still pending (
Hi.,
We have replied to your mail ID. Please have a look.
Regards., DesignThemes Support.
hey, I still have issues, I emailed you 2 days ago
Hi.,
Sorry for the inconvenience!! We have a local Holiday in the past two days.
We didn’t receive your mail. So please send it once again support@wedesignthemes
Regards., DesignThemes Support.
Hi,
Is it possible to insert video in home instead of photos?
thanks
Hi.,
Thank you for the interest in our theme and for contacting us.
Yes, you can use the videos with <iframe> code anywhere in the site.
But we have created the home pages with portfolio modules. The portfolio featured image comes in the home page. You have to use any content module to show the videos in your pages, but you can not get the same layout with videos instead of images.
If you have any other queries, found any difficulties, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
I noticed the portfolio section, but I was going to insert videos instead of photos (also in the header). Can I?
Hi.,
Do you mean the slider (site header with video in slider)? If yes, you can create the video in slider with revolution slider and assign this slider as a home page slider for your site header section.
Refer: How to create a video slider in slider revolution
http://support.wedesignthemes.com/knowledge-base/how-to-create-a-video-slider-in-slider-revolution/Regards., DesignThemes Support.
Thank you.
Also for 1 video and no slider
Hi.,
Thank you.
You can use the video content as home page header content with Custom Slider Shortcode instead of sliders. Refer to the video to get a clear view.
http://recordit.co/tN3arGfzOJRegards., DesignThemes Support.
Hi, very nice theme. Theme is easy to translate to multiple languages? What multilingual plugin do you recommend for your theme?
Hi.,
Thank you for the interest in our theme and for contacting us.
Yes, Our theme supports multi-languages, but our theme not compatible/supported with RTL format.
In default, our theme comes with the English language, you need to translate the theme into your language with pot files.
Note: Our theme is not compatible with RTL languages.
If you are running a multi-language site, you need to install the WPML plugin.
We recommend the WPML plugin for the multi-language site. Kindly note our theme supports and compatible with the WPML plugin and the plugin is not included with our theme package, you need to buy it separately.
If you have any other queries, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Thank you. These plugins: WPGlobus and Polylang will work with your theme too? I need one website with switching in English and Spanish.
Hi.,
Thank you for the interest in our theme and for contacting us.
Sorry, we have not tested our theme with any 3rd party plugins ( WPGlobus and Polylang) other than the plugins approved by ThemeForest page. So we can’t guarantee that plugin ( WPGlobus and Polylang) to work with our theme.
Our theme supports multi-languages, but our theme not compatible/supported with RTL languages.
In default, our theme comes with the English language, you need to translate the theme into your language with pot files.
If you are running a multi-language site, you need to install the WPML plugin.
We recommend the WPML plugin for the multi-language site. Kindly note our theme supports and compatible with the WPML plugin and the plugin is not included with our theme package, you need to buy it separately.
If you have any other queries, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Your uploaded demo content will be added to existing site content or delete existing site content? Thank you.
Hi.,
Thank you for the interest in our theme and for contacting us.
The purpose of demo content import, we have used the “Unyson” plug-in to import the demo contents.
If you import the demo content via unyson plugin it will reset/delete the old/existing site content and import our fresh demo content as per our demo site with dummy images.
It will delete existing site content.
If you have any other queries, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Hi there, how easy is it to change fonts with this theme? Thank you.
Hi.,
Thank you for the interest in our theme and for contacting us.
Please follow the instructions in the below knowledge base link for how to add the custom font type.
http://support.wedesignthemes.com/knowledge-base/how-to-add-new-fonts/ https://prnt.sc/po29hj https://prnt.sc/po29r5If you have any other queries, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
I am always getting a blank front page one my site. It’s happened so many times it’s starting to effect my business. It takes way too long to get a response from support. I may have to find a new theme. I love the features on this theme but I cant keep taking blank front page glitches. Its bad for my business. I wish I could get faster response times with their support
Hi..,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check in your end.
Regards., DesignThemes Support.
how do we get rid of the heart icon on the bottom of each page? Can it be replaced with my own logo?
Hi,
Get into Admin Panel > Media > addnew > upload your own Image.
Ref: http://recordit.co/807lMIJyr7
Get into Admin Panel > Appearance > vivagh Options > layout > Custom CSS & Js > Enable the custom css > Paste the below css code inside the text area > Save All.
toTop:after{ background-image: url(../images/top.png);}
Note : Replace top.png with your own Image URL
Ratings:
We look forward to helping you!! Please don’t forget to place your worthy ratings Your 5 stars has a crucial part in our overall rating!!! Please visit below video link for how to rate our theme:
Refer : http://recordit.co/YqdTBuEJRm
Waiting to see your 5 stars rating. Thanks in advance.
Regards., DesignThemes Support.
I have been waiting for support for a few days now, the entire front page just disapears when will i get a response on the forum?
Hi.,
We have already replied in your forum – http://prntscr.com/np702q . Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes . So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
Great theme – I would like to know, how to re-create the slider used in the demo. I can´t find a way to change the pictures nor the slider itself. Thank you
Solved – though now I have another problem. The slider doesn´t always show on the home-page. It only appears when see into the page-code (“q” on firefox / or search code on chrome). any idea would be appreciated 
Hi.,
Thank you for contacting us.
Kindly send us your issue ( slider doesn´t always show on the home-page) with clear screenshot or video to get a clear view to help you better.
In our Vivagh theme we have used “Custom Slider Shortcode” to make the home page slider using Portfolios Featured Images, not the revolution slider plugin. Please have a look.
If you need to change the sliders, Kindly make the slider using Layer or Revolution slider and assing the slider from Dashboard > Pages > Edit the Page(Home) and move to Slider option under the page editor section then enable Show Slider Option and select the slider and slider file you have created and update the page.
Kindly watch the following video to get a clear view about to change the slider images.
http://recordit.co/ammxLwGEvy http://recordit.co/F6TJWvEKFcIf you wish You can use the following short code in to custom css section and change the arrow image as per your needs from your media library or you can change it in you portfolio.css file st line no 597
Go to Dashboard > Appearance > Customize > Additional Css >Paste the code
http://prntscr.com/kbr3j6.portfolio-swiper-container .swiper-arrow-click.right .arrow { background:url(http://vivagh.themessupport.com/wp-content/themes/vivagh/images/right-arrow.png) no-repeat center; }
.portfolio-swiper-container .swiper-arrow-click.left .arrow { background:url(http://vivagh.themessupport.com/wp-content/themes/vivagh/images/left-arrow.png) no-repeat center; }
.portfolio-swiper-container .swiper-arrow-click.middle .arrow { background:url(http://vivagh.themessupport.com/wp-content/themes/vivagh/images/middle-arrow.png) no-repeat center; }
For Slider Auto scroll : if you are using this code you can’t auto sliding. you can use portfolio slider module to set the auto scroll true.
Regards., DesignThemes Support.
頁面分為video跟photo ，文章要如何分別放在這二個頁面
Hi.,
Kindly send us some screenshot about your query so that we will help you better .
Regards., DesignThemes Support.
如何更新版本 在wordpress如何更新
Hi.,
Thank you for contacting us.
Kindly download the latest version of the theme files form themeforest download section with your theme purchase account.
Please follow the below instruction for how to update the theme.
http://support.wedesignthemes.com/knowledge-base/steps-to-update-the-theme/Video Explanation : https://youtu.be/AKmWheWmuv8
Before update the theme kindly take a back up of your theme files and folders and also take a back up of your theme settings then update the theme with the following instructions.
You can update the wordpress in your dashboard > Updated >WordPress Updates
http://prntscr.com/msvyw3If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
原版本1.1 無法更新到1.4版～～
wordpress 5.1版 跟.1.1版是否有不相容的地方 ，因為更新wordpress5.1版後 ，出現頁面文章無法分類
Hi.,
Yes , you have to update our theme to version 1.4 . Kindly refer this link for how to update the theme – http://support.wedesignthemes.com/knowledge-base/steps-to-update-the-theme/
Regards., DesignThemes Support.
Hello! I need help to install the theme in wordpress, because when it finishes installing it tells me that the link has expired and that I try again, I already tried it 3 times and it has not worked, neither through Cpanel, Help!
I have already tried it 10 times, since ftp, I manage to install the theme but now it tells me that the style sheet is missing
Hi.,
Thank you for contacting us.
You can easy to install our theme without any issues. May your installing method was wrong. “Theme is missing the style.css stylesheet error” – this error is common to wordpress, So please follow the steps,
Please refer the Link : https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error
Don’t install the entire download ZIP package rather than the actual theme itself. The downloaded package contains documentation,child theme etc. So unzip package and find actual theme folder then install theme.
If you find any difficulties, Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check install thye theme and import the dummy data for you.
cPanel login details (Admin username and Admin password)
WordPress admin login (Domain Name, Admin username and Admin password)
FTP access login details ( FTP Host, FTP Username, FTP Password)
Regards., DesignThemes Support.
Hi.,
Thank you for the site credentials.
We have imported all the dummy data, installed and activated all the latest version of plugin files and make the required settings. Please have a look at your site.
http://rodolfopalominofotografia.com/Kindly note that, the images used in the demo are all licensed. So, we can’t provide those images.
http://prntscr.com/mjyaqmDummy images only present instead of original images. You can replace your own images. If you need to use those images which is used in theme demo, you have to purchase those images. Here is the purchase links to purchase those images.
https://www.dropbox.com/s/zhqpwn07kp2juad/Vivagh-Wedding-images-purchase-links.txt?dl=0If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Ratings!!
Thank you for giving us the opportunity to serve you better. If you really like our theme and happy with our support, please feel free to give us your best rating (5/5 stars) which would be much appreciated and helpful for us to proceed support you all forever
Please take one minute to share your feedback by clicking on a rating, click the below image to rate our theme:
Thanks in advance.
Regards., DesignThemes Support.
Hi, thanks for your support! But I have a question, where did I change the slider of the initial page? I’ve already searched for slider layout and slider revolution and I can not find that slider on the home page,
I just discovered how, but now I have a slight problem, how do I replace the background images at the moment of sliding the page? I’m looking but I can not find it
Hi.,
Thank you for contacting us.
In our Vivagh theme we have used “Custom Slider Shortcode” to make the home page slider using Portfolios Featured Images, not the revolution slider plugin. Please have a look.
If you need to change the sliders, Kindly make the slider using Layer or Revolution slider and assing the slider from Dashboard > Pages > Edit the Page(Home) and move to Slider option under the page editor section then enable Show Slider Option and select the slider and slider file you have created and update the page.
Kindly watch the following video to get a clear view about to change the slider images.
http://recordit.co/ammxLwGEvy http://recordit.co/F6TJWvEKFcIf you wish You can use the following short code in to custom css section and change the arrow image as per your needs from your media library or you can change it in you portfolio.css file st line no 597
Go to Dashboard > Appearance > Customize > Additional Css >Paste the code
http://prntscr.com/kbr3j6.portfolio-swiper-container .swiper-arrow-click.right .arrow { background:url(http://vivagh.themessupport.com/wp-content/themes/vivagh/images/right-arrow.png) no-repeat center; }
.portfolio-swiper-container .swiper-arrow-click.left .arrow { background:url(http://vivagh.themessupport.com/wp-content/themes/vivagh/images/left-arrow.png) no-repeat center; }
.portfolio-swiper-container .swiper-arrow-click.middle .arrow { background:url(http://vivagh.themessupport.com/wp-content/themes/vivagh/images/middle-arrow.png) no-repeat center; }
For Slider Auto scroll : if you are using this code you can’t auto sliding. you can use portfolio slider module to set the auto scroll true.
If you have any queries, found any difficulties, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
Great, I’m working on it, Now I would like to change the background images of the page itself, those that appear at the time you upload and download the content of the page, to yourself where I can change the information below? and replace the demo content of Alan Miller, Thanks!
Hi.,
Kindly watch the following video to get a clear view about to customize the footer section.
http://recordit.co/RV5M4TxnCT http://recordit.co/OyBfimsvhURegards., DesignThemes Support.
Thank you, so far your support has been 5/5. I only need one thing, where I change the background images when I go through the page? there are 2 background images which I can not find a way to change, thanks!
Hi.,
Kindly send us some screenshot , so that we will have a clear look form our end
Regards., DesignThemes Support.
Hi.,
Kindly refer this video – http://recordit.co/3zLXJhkQXr
Please don’t forget to place your worthy ratings Your 5 stars has a crucial part in our overall rating!
Regards., DesignThemes Support.
Hello again, I do not know what happened with my page, at the beginning it does not appear the content that I had modified, I tried to update but it asks me to buy a new license of wpbakery
Hi.,
No need for license to activate the plugin files. Your Plugins are already active. You can just ignore that message in your dashboard. That message appears in your dashboard, you can get the latest version of plug-in files from us when there is an update.
Now , we have fixed the empty page issue – http://prntscr.com/mth370 . it is not plugin or theme issue . When you have added the external pages in your menu then you have to add this class – http://prntscr.com/mth00y
And we have updated the all plugins – http://prntscr.com/mth302
You are always welcome to ask us your queries and we are ready answer it with pleasure. You can help us out greatly by rating our theme for us, give us a nice 5 star rating!!
Refer : http://recordit.co/YqdTBuEJRm
Waiting to see your 5 stars rating. Thanks in advance.
Regards., DesignThemes Support.
