194 comments found.
The donation form is looking lopsided from my installation. Everything is out of place and I’ve uninstalled give and installed it back and it is still the same way.
Hi, Thanks for your question. we check our theme demo data and everything works fine here. can you please share your development site URL with us. it better for us to check and assist you.
Support Email: johanspond@gmail.com
Best Regards
Pre Sale Question. 1. Does the website supports debit card payment and internet banking? 2. Does ‘GIVE’ it Support Google Pay, Paytm? 3. Can we integrate Razor Pay?
Hi, Thanks for your question. Give WP Plugin comes with Stripe (Free), PayPal Standard, Test Donations, and Offline Donations in the free plugin but if you want you can add more payment methods like Paytm, Razon pay, etc using some Add-ons.
Please check the below links you can find more information about the Give WP plugins.
https://givewp.com/documentation/core/payment-gateways/ https://givewp.com/addons/category/payment-gateways/Best Regards
No matter what changes I make, the LOGO will not change size. I need it bigger. I change the width in settings and it remains the same size. I add a much larger version and it remains the same size. Thank you.
Hi, Thanks for your question. please provide us your development site URL via our support email. it better for us to check and assist you.
Support Email: johanspond@gmail.com
Best Regards
I sent all of the information requested to you. Thanks.
Hi, We already replied to your email.
Thanks
I have finished building my website but I’m not using any of the donation features. Will deactivating and uninstalling WP Give break the website?
Hi, Thanks for your question. if you don’t use the WP Give donation plugin you can deactivate it or delete it. no need to install any unnecessary plugin. it not break your website also you can delete the extra pages comes with the WP Give Donation plugin.
Thanks
Hi! I have the same issue as saadasharif (4 months ago). whenever I try to upload the theme, it looks like it’s 100% uploaded but then it says that the link has expired. I’ve tried 5 different times. Can you please tell me how to fix this issue?
fyi: I am trying to upload “installable Wordpress file only”
Hi, Thanks for contact with us. It very difficult for us to assist you without check the dashboard. Feel free to send us your development site login details. Our support staff checks and try to solve your issue as soon as possible.
Support Email: johanspond@gmail.com
Best Regards
Hello! Is your theme compatible with multilanguage plugins, like translatepress or polylang?
Hi, Thanks for your question. Yes, our theme is fully compatible with WPML or polylang plugin.
Thanks
Hello,
I am working with WordPress 5.5.
Is the theme not working with that version? Cause the settings are shown not correctly, I can`t change things properly. Further, I need to change the header and footer settings, which is not working in any way!? There are no widgets that fit and in the settings, nothing is about to change! So how do I set my phone number email address and stuff in these ones?
Thanks in advance.
best regards
Hi, Thanks for your question. The theme definitely working with the latest version. maybe there is another issue that’s why it not showing all the settings correctly. if you share a screenshot with us it better for us to check and assist you.
Support Email: johanspond@gmail.com
Best Regards
How do I change the background color of a blog post or a service page post? I want to change it from the default light blue to white.
Hi, Thanks for your question. you can change the breadcrumb background color via the theme options page under the General Settings -> Breadcrumb Settings. we hope it solves your issue.
Best Regards
Not the top banner breadcrumb, the background color of the body of the page itself.
Hi, Sorry, the feature you are looking for it not our theme feature also custom development issue is not under our theme support. If you want to change the background color of the blog or service post you need to do it manually using custom CSS.
Best Regards
Hello, there is a problem in header1 , the background color and border of hamburger menu are FFF and it is disappeared in white background
Hi, Thanks for your question. If you share your development site URL with us it better for us to check and assist you. If you don’t share your site URL here just send us an email at johanspond@gmail.com
Best Regards
Hey there! How do I bring the event details (i.e., information on the organizer, venue, etc) up to the top of the events page? I want that to be the first thing they see before they read the additional information about the event.
Hi, Thanks for your question. It’s possible to bring the event details, organizer, venue, etc up to the top of the events page but custom development issue is not under our theme free support. if you have any custom development issue please send us an email we are happy to assist you.
Support Email: johanspond@gmail.com
Best Regards
Hello, my website is the showing the first images when it loads on safari. here is the link https://bronxpeacemakers.com
here is the screen shot of how it looks on my end https://prnt.sc/twhrld
Hi, Thanks for your question. It looks like some image is missing. please upload the right images.
Thanks
Hello, I’m trying to upload my logo on my new site. I’ve tried many different sizes (inlcuding the recommended 238×70) but it always shows up really small on the page. Can you help? How do I get it to show up bigger so it stands out? Thanks Let me know if you need site URL and where I can send.
Hello, I have two domain can we use it for two domain? or not ? because the two website have not any income and its not economical for us to buy twice this template. if that it is possible I would like to buy
Hi, Thanks for contact with us. Yes, you can use it two different website cause we are not include any license key system into our theme.
Best Regards
Hi, pre sale question.
i just did a test donation on demo theme, i didnt received email confirmation. Is there a way as a donator to have access to donation details via a customer account login system ? i would like to see this, thank you
How do I change the name of Services? I want to use this section/component but change the name to “Get Involved” but my breadcrumbs say “Services” and also go to an archived page that’s not existent. Thanks
See http://alisonb1.sg-host.com > Get Involved
Hi Johan,
Apologies for the last message. I read the documentation and was able to import the data. Thank you.
Thanks for your information. If you need more assistance please let us know we are happy to assist you.
Best Regards
Hello Johan,
If I would like to get this exact layout that is on this page- http://pluginspoint.com/chariton/ Is this not available from turning on some options?
I hate to post again, but I really need an answer as I am under a deadline – I removed the video slider as the client does not want a slider. When I did, the background color of the main menu as well as search, contact, etc. on that top bar went away. And the text of the next row is overlapping the menu. What happened? I am using HEADER 4.
Hi, Thanks for your question. we are not clear your question because we didn’t use any video slider in our demo site. please share your development site URL with us. We check it and inform you as soon as possible.
Best Regards
What is your email?
Hi, I am under a deadline. I need your email so I can send you the credentials to access the site. Thank you.
Our support email is johanspond@gmail.com
Thanks!
We already replied to your email.
Thanks
Hello, how can i hide the Make a donate button from main menu even after disabling all Donate button in menu in Chariton setting, it is not disappear
Ok i found, i used the menu style 3 and unfortunately it does not have any textbox for editing URL
Hi, Thanks for your question. Please allow us some time to check your issues and we inform you as soon as possible.
Best Regards
Hi, Please go to Menu Settings -> Menu Style3 there is an option to change the button text and link. please check and attached screenshot link
http://prntscr.com/tl6rarBest Regards
Thanks but it’s weird i am sure, there was not any text box for editing,maybe i m getting blind, anyway thanks a lot
You are welcome
I removed the video slider as the client does not want a slider. When I did, the background color of the main menu as well as search, contact, etc. on that top bar went away. And the text of the next row is overlapping the menu. What happened? I am using HEADER 4.
Hi, can you advise please.
Hi, Thanks for your question. if you share your development site URL with us it better for us to check and assist you.
Best Regards