670 comments found.
Hi, I am thinking of buying your theme for my Dokan based store. What hosting configuration / company you recommend so my store loads at lighting fast speed. I am asking this so I can plan before hand. Please note I am not technical & would appreciate your response on this.
Hi,
Thank you for your interest in our theme.
1. I am using VPS of Vultr => vultr.com
2. Use CDN => https://www.keycdn.com/
3. Plugin cache: WP Rocket
my client purchased this theme, where is the activate theme option? We have the purchase code but can’t find any option to activate the theme by entering the code?
You don’t need it to activate the theme. Use it only when updating and when asking for support
the current theme required update , to be compatible with the new Woocommece version 4.4.1
WooCommerce has just updated to version 4.4. So we need a few days to check compatibility
Hi, The Urna update has been released. You can test it
thanks , after updating it 3 days ago , the website haven’t been stable , can’t tell , I’m the only person facing this issue , after the update
Hello, how can i change the label “Recently Viewed”? I need to change this: https://elcubostore.com/wp-content/uploads/2020/08/por-defecto-2020-08-18-a-las-11.34.14-p.-m..png I tried to change, but is impossible.
Please send the ticker here: https://tickets.thembay.com/
Our Support Team will help you.
hello, i have installed the demo of your theme, i found that the urna option cannot show properly, everything is White screen
may you see what happen, thanks
and your ticket system is out of error please help, thanks
HI, There was a bit of a problem with the VPS, we fixed it. Please check back
Please send the ticker here: https://tickets.thembay.com/
Our Support Team will help you.
Hi, product in my mail single page is too small. How to i increase the size
Give me link your website so I can check it for you.
Please remove the plugin: Additional Variation Images Gallery for WooCommerce
Hello,
Showing the demo in here https://elementor-marketplaces.urnawp.com/demo4-wcvendors/
Top Flash Deals countdown which showing the Sold Quantity and progress bar is Work with Variable Product?
Sorry, It does not work with Variable Products
Your support is so amazing every time. You are always providing quick response. And now I have a major support request. plz check
TYT-36J-1RLN (Ticket number: 6751)
We will reply soon, please wait a moment
Using the latest version, with multi site the primary site home page is not https secured due to the mobile logo not being correctly set to https. I fixed this by replacing the default mobile logo in the theme but would be nice to have it does easily. Also the themes options page is also not secure by https due to some images loading over http. Not sure what is going on here, but still great theme.
Hi, Please send the ticker here: https://tickets.thembay.com/
Our Support Team will check for you.
Hello
Is there a way for sellers with Dokan to manage product variables such as size, color … etc, from their dashboard? and the administrator does not have to do all this process
Please send the ticker here: https://tickets.thembay.com/
Our Support Team will help you.
hi, on customer account, customer is not able to cancel & ordered item. and open a dispute against vendor doesnt show the delivery progress on vendor dashboard you have not provided access to use it
Before I buy i like to see the operation of your theme, please provide me details
Please send the ticker here: https://tickets.thembay.com/
Our Support Team will help you.
I dont have a purchase code to submit a ticket, please help
You can send without code, we will guide you until you see ok before buying
Thanks
How the back-end money flow is happening please inform me does the site owner or vendor receive money
It depends on the multi-vendor plugin you use. I don’t understand that well, so can’t give detailed instructions
on your demo shows 30% discount, but when to buy discount doesnt add
Hi, Sorry, I don’t understand what you mean
ok on demo sites an advertisement shows 30% discount for your theme…
Is this what you want to say? https://prnt.sc/tuu5ah
Sorry, that was only for the Newsletter function of the theme. Not related to the price of the theme
In tax in woocommerce its showing VAT, even i change tax nameto GST in standard rates, how to do it name gst
Please send the ticker here: https://tickets.thembay.com/
Our Support Team will help you.
how can i change the color of text menu? exactly navbar > li > a
Hi,
You can change it in the Theme Options: https://prnt.sc/ttl09u
Or Please send the ticker here: https://tickets.thembay.com/
Our Support Team will help you.
How can I disable popup when someone enter to website?
Please remove the widget here: https://prnt.sc/tri8tk
I have a problem. I can not edit with elementor. Please help, check image I send.
https://ibb.co/ypnF5cxPlease send the ticker here: https://tickets.thembay.com/
Our Support Team will help you.
Presale question: I love urna but my main concern is about the site speed Its a B grade speed that takes around 12.5 seconds to load the site. I want it to be A grade 95%+(just like Besa and Pucna) .If you can make an update i will be ready to buy
Hi,
We will test the speed of the demo. Basically just a little configuration
I know today is weekend, but I would be so thankful to you if you could respond to my ticket as it is very urgent.
Ticket number: 4UP-MYU-E2M8
Support team will check it soon. please wait a moment
Thank you so much for your quick response as always you doing.