414 comments found.
Hey, My purchase code is not working on your forum. What can i do?
Hi kuki1029,
Your support license has expired. Please renew your support license to get best support service.
About this issue. Please send us an email to support@thimpress.com, we will try to help you.
Sincerely
Thank you , Please check our ticket
Hi PsAcademynet,
Your support license has expired. Please renew your support license to get best support service.
About this issue. Please send us an email to suppport@thimpress.com, we will try to help you.
Sincerely
mx.google.com rejected your message to the following email addresses:
suppport@thimpress.com (suppport@thimpress.com)I just order the item on 14 August
i have an issue with your theme ..
Tow plugin didn’t work with each other ..
LearnPress
&
Elementor
when i try to edit any page i can’t go throug the elementor but when i deactivate this plugin [ LearnPress ] i can work with Elementor
So i need to fix this issue asp please
and then i try to verify my item with my wp site i got this : No item. Please check again at https://themeforest.net/downloads
Hi PsAcademynet,
Was your Demo imported by Elementor on your website? Please send us an email to support@thimpress.com, we will check your issue.
Sincerely
Dear Sir, I couldn’t activate code at PURCHASED CODE Page.
https://thimpress.com/check-purchased-code/?redirect_to=aHR0cHM6Ly90aGltcHJlc3MuY29tL2ZvcnVtcy9mb3J1bS9pdnktc2Nob29sLw=PS, check for my purchased code.
Prach Konphet Purchased User prach_kp@outlook.comYou need to create an account on thimpress.com then you can submit your purchase code
Dear Sir,
That is “You need to create an account on thimpress.com then you can submit your purchase code”
I add my IvyPrep | Education & School WordPress Theme purchase code, but it shows error : Error 259: Please enter a valid purchase code
Thank you for your responses. Prach Konphet prach_kp@outlook.comHi prach_kp,
We have replied to your topic on our forum, please check it out.
Sincerely
That menu is not editable anywhere. Had some “light-dev” looking aswell, he couldn’t figure it out neither.
It really doesn’t make any sense.
Hi mtrolle,
Sorry for the late response.
We’re checking it now.
Help me please. IvyPrep theme (https://preview.themeforest.net/item/ivy-school-education-university-wordpress-theme/full_screen_preview/22773871) Faced a problem. I create lists (bulleted and numbered) and indents in the editor, but they don’t appear on the site. I tried to put only the theme itself with a demo for testing. There are also no lists and indentations. Tell me what to do.
Hi zvasl,
Please create a new account on thimpress.com. You can read more here:https://thimpress.com/knowledge-base/how-to-create-an-account-on-thimpress/
Then go to the Ivy forum: https://thimpress.com/forums/forum/ivy-school/ and create your ticket.
We will check all your issues.
Sincerely
The site has been giving headache and the help seems not working. 1) The site redirects to Cart after i click ‘Buy This Course’. I have tried all means and it cannot direct straight to checkout 2) The Cart is showing ‘empty cart’ after you click ‘Buy This Course’ 3) You can only get to cart after you have Manually type the cart link into the browser. 4) If you click ‘Proceed to Checkout’ within the cart page, it redirects you to a page where it is written ‘You must be logged in to checkout.’. I don’t want users to login before checkout. Login should be inside checkout page. 5) Users should be redirected to checkout page directly after click ‘Buy this Course’ Please solve this issues for me accordingly
Hi etunam,
Please create a new account on thimpress.com. You can read more here:https://thimpress.com/knowledge-base/how-to-create-an-account-on-thimpress/
Then create your ticket on our forum. We will try our best to help you.
Sincerely
okay i have done that
PLease i send ypu the message but no reply… Purchased the theme some time ago and issue has never been solved please resolve for.
Ticket sent no reply
Hi etunam,
Please send us your ticket link. I don’t find your ticket.
Sincerely
I NEED URGENT HELP -I have just purchased this theme 4 hours ago and i have been unable to do anything the builderpress pluging is having a conflict i have left message in forum but no reply – you would expect that when you purchase a theme that it would work – im not new be either – when you build the site – click update view and the theme is broken
Hi pickasite,
Please continue to discuss with us on forum. Thanks.
regards!
Hi SetoKyba,
Please try to use this css code:
.main-top {
background-image: none !important;
}
I would like a refund of the payment since the template is not responsive in the slider and the icons move, it also says that there is an update from April 19, 2020 and the template to download is from August 27, 2019
also the information in the example is not fully loaded, this is the website https://ititagro.edu.co/web/
Hi karlosfernandez,
So sorry to hear that.
You created a ticket about this issue, please continue to discuss with us on forum.
Any respones ??
Hi yasserberrehail,
Please let me know your question. We’ll help you.
Hi, i want to disable username column in Register form, how can do that..
Please respond, I also submit these issues in your support forum, but no reply from 3 days
Hi ishan95,
Sorry for the late response.
Please continue to discuss with us on forum. Thanks.
Hey Team, again i am waiting from 2 weeks, please reply in forum
Can I hide date of creation course in course detail page? I think it confuse for user because it’s not course date. or can I custom date manually, I want to show it as real date of the course event
screen : https://prnt.sc/szt368
you don’t answer me at support forum
Hi baseplayhouse
Please try to use this css code:
.single-lp_course .entry-content .course-thumbnail .time {
display: none;
}
Suddenly All sliders were disappeared from my website ! Please help.
I have the same problem of this but my support is expired 
https://thimpress.com/forums/topic/the-original-slider-revolution-6-banner-on-my-home-page/
Hi dzigital,
Sorry for the late response.
Please send a email to support@gmail.com with subject “dzigital – Ivy Support”. We’ll help you check it out.
Besides, please consider renewing support 
Unable to edit the Lessons with Elementor, It says “You must call ‘the_content’ function in the current template, in order for Elementor to work on this page.”. Please suggest what can be done.
Hi tushar_hadawale1992,
I’m so sorry.
We don’t support tp edit lesson with Elementor yet. But thanks for your feedback, we’ll improve it in the next time.
Hello,
I have already finished designing the entire site but when I went ahead and tried to create a new course, filled all the necessary fields then upon viewing the published course I only see white screen section in the lessons with no header, just the curriculum on the left site. It doesn’t look like the demo. But when I hover the mouse I see that the links are present.
Screenshot: https://prnt.sc/sqypdw
Please help.
Cheers,
Kevin
Hi kevinpv,
Please create a new ticket on our forum: https://thimpress.com/forums/forum/ivy-school/ we’ll help you check it out.
Support Scorm Files ?
Hi DServPro,
I’m so sorry.
We don’t support Scorm yet.
expected soon or it will take long time ?
Hi DServPro,
It’s take a long time. Please wait for it.
PRESALE QUESTION
I want to buy one of youre themes (eduma or IvyPrep) to build online course platform but I don’t know which one to choose for now so i have couple of questions:
1. is there a function in theme options to enable course list page to full width with no categories, latest course etc?
2. can i disable author avatar below course item in theme options or this is available only with CSS?
3. can i add social share buttons above tags like in eduma EDTECH demo on the course page?
4. is there a way to make a video full width in a scrollable content?
5. is it possible to set a lesson duration to minutes with seconds?
Hi TomGK,
For your questions:
1. We have the option for it so you can set courses page without sidebar.
2. Yes, you can use Custom CSS code to disable it.
3. If you want, we can help you custom it.
4. Do you want to show a video full width in the lesson content?
5. I’m so sorry, we only support to set lesson duration to minutes.
Hope you love our theme
3. I just want to know can i enable social share buttons with theme option and will them be automaticly placed like in EDUMA EDTECH theme above tags or do i need to do this with custom coding and CSS?
4. Yes, i want to create full width video lesson like in this example https://mlefqvcjhp12.i.optimole.com/gvJziKk-C03N4E0g/w:auto/h:auto/q:auto/https://www.gawkinggeeks.com/wp-content/uploads/2016/09/pluralsight-screen-course-intro-compressor.png
And i want to do it only with video, there is no need to do the full width to text content below video.
Hi TomGK,
3. If you want to show like Edtech demo, we need to change it the code for you.
4. Yes, we will add css code to show it for you.
Thanks.
I have 2 month without solution and in the support web I haven’t answer 1 month ago could you help me? topic is Login Issue it was created April 7, 2020 at 3:26 AM
Hi SofiaDiazTv,
Sorry for the late response.
We’re checking all your tickets now.
my user is vizbal
Hi Hi SofiaDiazTv,
Please continue to discuss with us on forum. Thanks
Have you fixed the problem of taking the “Buy” button on the mobile page to the bottom to be at the top? I saw it in Commented on last year and you said to fix. I am making a purchase If it is still below and there is no solution I would not make a purchase.
Hi peesamac,
It’s working now, you can check our demo here: https://ivy-school.thimpress.com/
can i get html version of IvyPrep | Education & School
Hi mahendramore,
I’m so sorry
We don’t have the HTML version for this theme yet.
