61 comments found.
i would like to refund i have a lot of issue using the template thanks
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
when i go to edit portfolio i see
title="The Battle" sub="fashion, photography"]/vc_columnvc_row el_class="over-hide z-bigger"vc_row_inner el_class="px-5 px-xl-2 justify-content-center"vc_single_image image="215" img_size="full" alignment="center" el_class="img-wrap" css=".vc_custom_1553569000402{margin-bottom: 0px !important;}"vc_column_inner el_class="mb-5 text-center" offset="vc_col-lg-8 vc_col-md-8"how to fix it, thanks
Hi, please follow this: https://www.awesomescreenshot.com/image/3343999/357c73b5219266f45d5fa0e7b41a5247
i used the Euthenia theme via envato elements. I just need to know how i can edit the font size on the menu as it is not responsive and the font size is way to large of smartphone screens and going over the logo. Thanks for your help. FYI – have purchased themes from you guys for other clients and hope you dont penalize me for not getting a license on this one. Thanks
Hi,
If you have a Themeforest license.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
I’ve imported the demo data. On the front page it says 01- 08, but it only shows the first portfolio item. How can i solve this?
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
I do not see in your link the option for euthenia, I have entered the code and it does not recognize me. To be able to manage the query by ticket
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
I do not see in your link the option for euthenia, I have entered the code and it does not recognize me. To be able to manage the query by ticket
Sorry for support delay, we’ll support for your problems in today, Thanks
Good morning, I have installed Euthenia and the home page (demo) does not quite load sometimes it does but not always and it is slow, also the slide does not work the way it looks in the demo. I would prefer a support ticket to manage this issue. Thank you
Hi,
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi I have some question before purchasing this theme 1. Is this compatible with the latest WordPress? 2. I can see you haven’t updated this theme are you planning to add more features in future? and one last 3. can we place video on homepage insted of static images? Kindly reply.
Hi,
1. Is this compatible with the latest WordPress?
=> Our theme compatible with WordPress’s latest version.
2. I can see you haven’t updated this theme are you planning to add more features in the future?
=> Sorry, our theme works fine and we have not planned to update this theme at this time.
3. Can we place the video on the homepage instead of static images?
=> Sorry, our theme does not support this problem.
Thank you for your interest in our theme!
Hi, I’ve purchased this theme from envato elements, and i’m struggling to remove the big exploded watermark text containing portfolio names from the main page. Please look into the same and suggest something to disable the portfolio name text on the bottom of the screen.
Hi,
Sorry, you need to have a license from Themeforest to get the support.
Please check user terms from Envato Elements: https://elements.envato.com/user-terms
Thanks.
Hello, I take this theme from envato elements, and my problem is part of portfolio new, I’m try add my portfolio item but u can check this page? http://haypy.com/portfolio/301/ very complicated Wrong something here but what?
Hi,
We’ll provide a solution for you. If you have regular license from Themeforest.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi,
We’ll provide a solution for you. If you have regular license from Themeforest.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Love the theme. tempted to buy it. one question though. Is it possible to remove the mouse cursor animation? its great but its driving me mad looking at it.
Hello,
You can easily to remove the mouse cursor animation.
Thank you for your interest in our theme
Hello I want to replace featured image with video in portofolio item How I can to do this ? the theme is euthenia-creative-portfolio-wordpress-theme
Hi, please submit ticket to be helped: https://oceanthemes.ticksy.com/
Thanks.
Hi. Do you have a public ticket response to the several users that like me are not able to instal de content demo correctly and have the sliders show more than one slide?
Elements user, so I do not have access to ticket support. Just looking to be pointed in the right direction to avoid leaving a bad review on the product.
Hi,
Please read more Envato Elements support policy: https://help.elements.envato.com/hc/en-us/articles/360000629166-Item-Support-on-Envato-Elements
If you have a license from Themeforest. Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
I understand that Elements users do not have license token to have direct support.
But, since this is a bug reported by several people in the last 12months, you could have a public post mentioning how to resolve this issue. This would not require direct support, but a standard bug correction and pointing users with a link to the solution here in the comments, or in the OceanThemes public tickets.
I’m curious why this is not the case? Is it because you want to allure users from Elements with a purposely buggy theme?
Hey there! Envato elements user, and I see it is not within your policies, but the slider issue is a persistent one and do show only the last element. This should work just fine. Any ideas that can be shared? Thanks
Hi, we’ll check this problem now. If there is any issue, we’ll update theme soon. Thanks for your feedback.
Hi! This was not a feedback. I’d appreciate it that the slider is running for it was the ONLY reason I recommended the client uses your theme. Seen the probability it is happening for over a year, it is not an isolated or unknown issue. Some help that leads to actually functional slider is appreciated.
For anybody who is reading this: I managed to make a work-around. Today, the theme has “miraculously” updated its templates and the website is upside down. I strongly recommend you that you do not use it at all.
Hi,
We’ll support for your problems.
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you
Hello, Thank you for your theme. Is there any way to display portfolio category please not only number? Like a shortcode?
Hi,
I not understand your questions? you can explain clearly for us?
Thank you
Hello,
I downloaded your thele on envato elements.
1. My homepage show only the first element of my portfolie and i would like a slider like the demo
2. I would like video on background and not the featured image. Is possible?
Best regard
Hi,
Sorry, we will not support downloads from Envato Elements.
Please read more Envato Elements support policy: https://help.elements.envato.com/hc/en-us/articles/360000629166-Item-Support-on-Envato-Elements
Best Regards, Davis /OceanThemes
Hello,
Please, just tell me which plugin used to have video instead of featured image please? And why i dont have a slider on my homepage, please just tell me that…
It will be great…
Best regards
Hello, if i buy theme on Theme Forest, You assure me that the 2 problems will have solutions?
Hi,
1. My homepage show only the first element of my portfolio and i would like a slider like the demo.
=> We can support to setup your homepage like as demo site: https://prnt.sc/rmfi27
2. I would like video on background and not the featured image. Is possible?
=> It’s not support background video, because related to js code and css code.
Thank you
Hi,
Ok for 1.
For 2. I have development skills, you think you can explain me in which files i have to make edit ?
Thank you
Hi Ocean Themes, I have an issue with euthenia theme for wordpress:
https://dev-web-137.becreatives.com/santaniello-test/portfolio/lookbook/this page should contain a masonry grid (from WP Bakery page builder) but the grid isn’t loading… Could You help please? thank you
Hello,
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you very much
I’ve imported the demo data. On the front page it says 01 ——- 08, but it only shows the first portfolio item.
I can’t submit a ticket, envato elements don’t let me a purchase code (https://help.elements.envato.com/hc/en-us/articles/360000621443-Do-I-need-a-purchase-code-#purchas-code-wordpress) how can I contact you?
Hi,
Unfortunately, items downloads from Envato Elements will not receive support from the theme author. Only support items purchased from Themeforest: https://help.elements.envato.com/hc/en-us/articles/360000629166-Item-Support-on-Envato-Elements
Thank you
Good afternoon! I’m writing regarding the portfolios of the theme. I wasn’t able to change all the given pictures of the inside of the portfolios. When i put with adding through media the pictures is not flexible and adaptive. Can you suggest the way how can i change pictures?
Hello,
I’ll provide a solution for your problem.
Please submit a ticket on our support system for check and help: https://oceanthemes.ticksy.com/
Support time 9:00 – 18:00 and moday to friday GMT+7
Thank you
Hi, love your theme. Just have a few questions before making decision; a) Is there a way to prevent right clicking on images? b) Can the logo font color be changed, c) If I add my hi-res photography will the site still flow like the demo and finally, d) Can social media logos be used instead of letters on the lower left corner and are they included with the template?
Hello,
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you
