93 comments found.
ERROR plugins/lastudio/includes/extensions/swatch/class-lastudio-swatch-widget.php
Hi there,
it looks like you have installed the WooCommerce 4.4.0, this is the main cause of this problem – Please don’t worry the next version will be released soon. However if you want to fix it first, please open a new ticket on https://support.la-studioweb.com, our support team will help you
Best Regards, LA Team
I already have woocommerce Version 4.4.1, but the problem remains
Hi there,
For this problem – please make sure you have installed the latest version of the theme as well required plugins
Best Regards, LA Team
Hi, Theme updates & bundled plugin updates coming soon?
Hi there,
The theme is working well with latest version WP and WC, What problem are you having?
No issues, haven’t seen a theme update in awhile. Although I had to install my own Rev Slider v6.2.17 to the theme since there was no bundled plugin update from your theme last update from Jun 2.
Hi there,
Thank you for purchased our theme. Please open ticket on https://support.la-studioweb.com . Our Support Team will help you check it
Best Regards, LA Team
Hi LA-Studio, I wonder how can I change Three Font in version 1.0.5? Seems the customising menu does not have this option. The menu is different than one described here: http://docs.la-studioweb.com/yena/#typography. thank you!
Hi there,
Thank you for purchased our theme. Please open ticket in https://support.la-studioweb.com . Our Support Team will help you check it.
Best Regards, LA Team
Good day! This link “http://domain.com/product/product-simple/?la_preset=product-demo-01” of demo page doesn’t work and shows page 404. What’s the problem? But, your demo link “https://yena.la-studioweb.com/product/product-simple/?la_preset=product-demo-01” is worked.
Hi there,
Firstly thank you for interested the theme and for your question - The url with “la_preset” parameter only works on our demo.
Hope this help you Best Regards, LA Team
Hi, Can you help me to understand search engine. I try to search, but doesn’t work or maybe no results. Thank you!
Hi there,
Below is the order of precedence for the search function of WP ( you can read more on https://core.trac.wordpress.org/changeset/25632 ) 1) Full sentence matches in post titles. 2) All search terms in post titles. 3) Any search terms in post titles. 4) Full sentence matches in post content.
Also, if you having any problem while using the theme, please create a new ticket on https://support.la-studioweb.com . Our support team will help you
Best Regards, LA Team
Thanks for the answer, but the problem is that if the search result is one product, then it does not appear on the page. I can see products, when search result more than one. How to fix it?
Hi there,
By the default of WP, If the search results return only one result, it will redirect to the product or post page. If you want to modify it, please buy the theme and create a new ticket on https://support.la-studioweb.com . Our support team will help you
Best Regards, LA Team
at the product level or files where is the page that shows the product? I want to make modifications and I can’t find that page and the options provided by the theme are very limited. Also, where can I modify the filters to put the filters that I choose and not the ones that come by default?
Hi there,
Thank you for purchased our theme. Please open ticket on https://support.la-studioweb.com . Our Support Team will help you check it
Best Regards, LA Team
Hi LA-Studio,
I liked your created template. Before buying, I would like to consult and understand if I can change the color of the theme of the site like this site and can I add large elements as shown on this link: https://www.rituals.com/en-nl/home. That is, I want to customize your template like this site: https://www.rituals.com
Can I select a specific color for a template from the list?
Hope you understand what I want. My English is not very good 
Thanks in advance!
Hi there,
Firstly thank you for interested the theme and for your question :
1) Change the color for all site – Absolute yes, you can change the color on the theme option panel
2) Customize – Yes, of course. You can do this easy
Also if you having any problem while using the theme, please create a new ticket on https://support.la-studioweb.com . Our support team will help you as soon as possible
Thanks & Regards, LA Team
Hi, Thank you for this great WP theme. I am going through struggling issues on my website. I’m trying to update this template that I purchased on Envanto Element on February 2020, it tells me that to token is not valid. I’m not on a subscribing plan anymore, is this the reason ? also, I don’t find this template on my downloads archives on envanto market…I’m a little bit confused, can please help me ? Thank you so much
Hi there,
Thank you for purchased our theme. Please open the new ticket on https://support.la-studioweb.com. Our Support Team will help you check it
Best Regards, LA Team
Hi, Thank you, but I don’t have a Purchase Code, I got it from my Envato Element subsrciption, so I can’t submit a Ticket. unfortunately
Hi there,
To get our support you need to buy the theme on here ( Themeforest )
Best Regards, LA Team
Hi, Oh I see, so what is downloaded on Envato Element doesn’t have any value for you ? so if the website breaks down just because we don’t update your files, we can go to sleep or rebuy it again. I don’t need your support, juste to make my website updated. Thanks.
Hi there,
As Terms & Conditions of Envato Elements https://help.elements.envato.com/hc/en-us/articles/360000629166-Item-Support-on-Envato-Elements
“Items on Elements are not supported by the author or by Envato so you will be unable to get assistance with technical questions, installation, third-party assets or direct guidance from the author.”
Best Regards, LA Team
Is this theme supports for WordPress 5.4.1 latest version
Hi there,
The next version of the theme has been released, so now you can use the latest version of WordPress & WooCommerce
Hope this help you Best Regards, LA Team
Today I plan to purchase this theme. So after purchase this theme, Can I get demo data for this(https://yena.la-studioweb.com/) template.
Hi there,
Yes of course, you can get all the data exactly with the demo
Best Regards, LA Team
Hi,
Im planning to purchase this Yena – Beauty & Cosmetic WooCommerce Theme for my woocommerce wardpress web site. Before purchase the theme, I need to clarify few things,
1. I need to change the site language in to german or french. Is that possible with this theme.
2. Im planning to use Android/Apple WebUI for create 2 apps for Android/Apple devices. For that I need full responsive web theme. Is this requirement fits with your theme.
3. Is this theme support the Elementor plugin
This is the theme I need to purchase
https://yena.la-studioweb.com/Please reply me soon as possible.
Thanks and Regards,
Hi there,
Firstly thank you for interested the theme and for your questions:
1) Yes, you can use these languages for this theme, moreover you can use multi-languages
2) Yes, the theme is fully responsive
3) Yes of course, the theme is built with Elementor
Hope this help you
Best Regards, LA Team
Hi! Do you have this theme in portuguese (Brazil)?
Hi there,
Firstly thank you for interested the theme and for your question - Does that mean you want to use this theme with the Portuguese language ? if yes, you can use this theme with Portuguese language. if not – please explain more.
Thank you
Hi,
Does the theme work with Alidropship?
Thank you
Hi there,
Yes, the theme is working with Alidropship. If you having any problem while using the theme, please create a new ticket on https://support.la-studioweb.com . Our support team will help you
Best Regards, LA Team
Hi there, Yena Theme update coming soon? I need those minor bugs fixed as we have talked about. Getting ready to finish up with my site’s customization and to launch soon. Let me know. Thanks!
Hi there,
The next update version of the theme will be released on this weekend, so please be patience
Best Regards, LA Team
Alright, Thanks.
Just check in, theme update this weekend? You said it was last weekend. Le the know as we’re preparing to finalize the site and launch it soon. Thanks.
Hi,
I hope this message finds you well.
I have to say that it is a very nice job you have done here.
Do you propose a mega menu on the theme. because i’m really interested in it however a mega menu is very important as we propose cosmetics
thank you for your feedback and wish you a pleasant day
Kind regards,
Mickaël
Hi LA Studio,
I would have a second question about the languages. is it available in french? If not is there any difficulty to translate the theme & plug ins (example: is it compatible with loco translate?)
thank you!
Dear @Mickaël,
Firstly thank you for interested the theme and for your questions
1) For Mega Menu – You can customize the mega menu any way you want
2) About translate the theme – To translate the theme is very easy, you can install loco translate plugin and do it
Hope this help you
Best Regards, LA Team.
Hi LA-Studio,
After installing the theme, it tells me that the theme is not compatible with the last woo commerce version i.e. Woocommerce 4.0.1, is it normal and what needs to be done from my side?
Thank you
to be more concise, I exactly have this message: Your theme (Yena) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version. If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.
Thank you for your return
Hi there,
Please ignore this message because it’s just a notice, not an error. The theme still works well with latest version of WooCommerce without any problem
Best Regards, LA Team
I had bought this but elementor did not edit the footer template, can you please help me?
Hi there,
Firstly thank you for using the theme and for your problem – please create a new ticket on https://support.la-studioweb.com . Our support team will help you quickly as possible
Best Regards, LA Team
Hi, i m going to buy your theme, i want to know first whether your theme support following plugins WooCommerce TM Extra Product Options By themeComplete WooCommerce Dynamic Pricing & Discounts By RightPress WooCommerce Advanced Shipping By Jeroen Sormani
Also I want to know whether multi-currency and mobile features are within theme itself or come up with separate plugins If it is separate plugins can you give me the name of plugins, I need to check total cost, before buying.
Hi there,
Firstly thank you for interested in the theme and for your questions
1) Yes, the theme is compatible with those plugins
2) For multi-currency featured, you can use 3rd plugin WooCommerce Currency Switcher free version
Hope this helps you
Best Regards, LA Team
Hi team. Great job! I´m interested in buy your theme, but I have a question before that.
Is the template ready to be built in different languages? I do not see the language selector in the demo BEUTY 04, which is the one we like the most and on which it would work. I´ll work with WPML.
Thanks!
Hi there,
Firstly thank you for interested the theme and for your question – Yes, As we mentioned in the description of the theme, Yena theme is compatible with WPML and Polylang
Hope this help you
Best Regards, LA Team
I can’t create a newsletter popup. I’m stuck with the only Elementor option of LaStudio Subscribe and there is NO area to input Mailchimp API or link. It’s a dud and creating a new popup from Elementor seems to have been disabled by your theme. I created a ticket but I want others to see this response. This is a big deal. I can’t have a broken pop up be the first thing my customers encounter.
Hi there,
Thank you for purchased our theme. Please open ticket on https://support.la-studioweb.com. Our Support Team will help you check it
Best Regards, LA Team
I can’t find the blog template to modify the features in the sidebar. I want to remove some elements I can’t control. I can’t get the instagram to connect to my page, just hashtags. That’s no good. I also can’t set the blog default layout with out the title stating the type of preview. Editing with Elementor just sends it to the main blog page. This is beyond frustrating. Why can’t I create and modify my own templates? Why are the plugins in Elementor LA-studio brand? Where are the simple generic ones provided by Elementor plugin?
Hi there,
1) Newsletter popup – you just create a new section template via Elementor and put the shortcode of this template on Appearance -> Theme Options -> Newsletter Popup https://prnt.sc/rbjaey
2) Mailchimp API -> you can find it on Appearance -> Theme Options -> Extension -> General https://prnt.sc/rbjboq
3) To change the layout of blog pages – please read more on http://docs.la-studioweb.com/yena/#main-blog
4) To manage the widget on sidebar – please go to Appearance -> Widgets
5) Please read the document of the theme before using the theme http://docs.la-studioweb.com/yena/#sidebar-widget
Best Regards, LA Team.
Ticket #2306865 – I sent some follow up questions 4 days ago. Thanks.
Hi @khoavo,
Let me check it for you
Thanks & Regards, LA Team.
Please reply to my new follow up questions to the same ticket #2306865 when you get a chance.
Also, let me know when the next Yena theme update will be available. I recall you mentioned it was supposed to be released last week.
Hi there,
1) I checked in the ticket page and I see our support team has been replied you, please check it again
2) About the theme update: We haven’t mentioned about the new version being updated last week, please check it again
Best Regards, LA Team
2) See screenshot: https://prnt.sc/rdvb96
Hi there,
I’m sorry for the inconvenience, I only saw the comments 2 weeks ago and didn’t see that https://prnt.sc/rdzx6r
Best Regards, LA Team
No problem, I’ll wait for the theme update for those bug fixes we had discussed. Thanks.
Hello I purchased through envato elements. I love your work. I seem to have issues with 2 of your themes. Negan and Yena. Why doesn’t the hamburger menu work on either? I’ve searched for documentation and couldn’t find any. Header Aside Menu doesn’t slide out or show up. Is there any documentation or support you all could give so that this can be corrected? Is this intentional that the themes header aside do not work?
Hi there,
Thank you for purchased our theme. Please open ticket on https://support.la-studioweb.com. Our Support Team will help you check it
Best Regards, LA Team
Envato elements does not provide a purchase code. How can I submit a ticket without purchase code? As of now I can not. Your themes are great. On the demo the hamburger menus work great but something is missing with Negan and Yena. What can we do to resolve? Thanks!
Hi there,
1) Unfortunately, As terms & conditions of Envato Elements – the technical support is not included in the Elements. So to get our support you need to have purchased code
2.1) For the header hamburger menu on Negan – please make sure you enabled the option “Header Hamburger Icon” on Appearance -> Theme Options -> Header -> Elements https://prnt.sc/ra524w
2.2) For the header hamburger menu on Yena – please make sure you have added the “Hamburger Menu” element on Appearance -> Header Builder https://prnt.sc/ra5389
Hope this help you.
Best Regards, LA Team
Since updating theme and elementor plugin getting the following error while trying to edit with elementor
JS: 2020-02-18 20:17:35 error X 3 e.registerAPI is not a function
Thanks
Hi there,
For your problem – please make sure you have updated all the required plugins to latest version http://docs.la-studioweb.com/yena/#plugin-installation
Also, if you already updated them and problem is still there, please create a new ticket on https://support.la-studioweb.com . Our support team will help you
Best Regards, LA Team
I have updated all the plugins. I will create the ticket now. Appreciate it. Here is the ticket number: #2304361
