58 comments found.
I am going to ask again how to change the button blue color https://wp.bwlthemes.com/wp_knowledgedesk/kb-home-page-4/
hello. I have wrote you a support mail over a week ago but no answer until today. the documentation and your website is offline. some parts of the knowledge base theme does not work propertly.
Hello are you going to help me with footer I even an admin acct for you and sent you the info. Can i have help with the footer. Thank you
Hello, Thanks for this excellent template. I use it with the Sensei LMS plugin and I have an issue with the quiz page, the buttons are inactive (it’s a simple button type submit), I’ve tried to activate the default template and it works. No problem to get some support but do you think it’s on your side? Regards
Hello,
Thanks for your email.
Please send the page URL through the support page. I’ll check and get back to you soon.
https://themeforest.net/item/knowledgedesk-knowledge-base-wordpress-theme/19481432/supportThanks.
Hello,
I’ve looked everywhere, but I can’t find where I can deactivate the integrated lightbox. Can you tell me where to look?
Thanks,
Olivier
Hello,
The theme does not contain any option for the Lightbox. I think some other plugin included that option. In that case I need to check your site. Please send your site detail via support page.
https://themeforest.net/item/knowledgedesk-knowledge-base-wordpress-theme/19481432/supportThanks.
I want to change the slug of the hierarchy that is the top of the knowledge base. / knowledgebaase / Because there is a misspelling / knowledgebase / I want to change to. Where are the options to change?
Excuse me, I solved it
I’m considering buying this theme, which allows me to mix knowledge and blogging. Looking at the sample, the layout of the blog archive is only the pattern that the blog is one column except for the sidebar. Is there a layout that displays the blog archive in other patterns? For example, 2 columns or 3 columns.
Hello,
Thanks for your message.
Right now, this feature is not available. However, I will consider it to add in future.
Have a great day.
Hello. I need an intranet that allows users to only view files, does not allow them to download files. I also need the intranet to allow a user to upload documents through a simple interface, not through code. Can that be in your theme?
Sorry, it is not possible.
The search bar on the homepage is being shown over my menu items and the ask questions popup box. I need the search box to remain behind the overlay.
Hello,
Please send your admin panel URL, login & FTP information via support page. I’ll check and get back to you soon.
https://themeforest.net/item/knowledgedesk-knowledge-base-wordpress-theme/19481432/support/contactThanks.
Simply go to http://nabc.ceetoronto.org/ and click ask question. You will see the overlay issue.
Hello,
Use following custom CSS code.
#jumbotron_1 .jumbotron-content{
z-index: 1 !important;
}
Let me know if you need further assistance.
Thanks.
pre-purchase question, could i change all the English words to chinese (includiing the search result ) by the backend settings or other way?
Hello,
Yes, you can easily change all the text of the plugin to Chinese. Please check the plugin documentation for the steps.
https://projects.bluewindlab.net/wpplugin/bkbm/doc/#plugin_translationI hope that helps you and let me know if you have any questions.
Thanks.
how do you make the menu on the home page appear over the top of the page, right now the menu drops behind it
what i mean is the menu is behind the block of text from the page builder so you can see it when it opens
Hello,
Please send your site URL and login info via support page. I will check and get back to you soon.
https://themeforest.net/item/knowledgedesk-knowledge-base-wordpress-theme/19481432/support/contactThanks.
thanks I figured it out. how do I change the blue colors on this demo page? https://wp.bwlthemes.com/wp_knowledgedesk/kb-home-page-2/
thats also a question for the ask a question button at the top of the page. I cant figure out how to change it either
I have went in and changed colors but that blue is still in a lot of places even the contact us pages in the demo
how do I change the blue colors on this demo page? https://wp.bwlthemes.com/wp_knowledgedesk/kb-home-page-2/
Also how do I turn off breadcrumbs for whole site
Does the theme include the KB Display As Blog Post – Knowledge Base Add-on that you get if you purchase the BWL Knowledge Base Manager plugin for $39?
If so, would it be possible to see what the formatting looks like on the blog page?
Many Thanks
The author has provided excellent support to help with fine tuning the theme to suit my requirements and was very prompt and always ready to help and answer any queries. Gavin
Thank you Gavin. I am really happy to assist you.
Have a nice day ahead.
Hi,
Do you have a site running this you can share so I can run pagespeed. Has it been optimized for speed?
Hi,
Yes, we are running our own site by this theme. https://bluewindlab.net/ Check GTmatrix report in here- https://gtmetrix.com/reports/bluewindlab.net/id7303kPI hope that helps you.
Thanks.
this product looks great. How much customization can i do to the layout on the front page? can I add extra elements/blog posts and so on? is there a way to test this before I purchase?
Hello KiteMedia,
We have used WPBakery Page Builder that provides drag and drop feature to create/customize the front page layout. So, you will have the full freedom to arrange the layout according to the requirement.
Yes, you can add any elements including the blog posts. At this moment, we do not provide any pre testing option before the purchase.
Hope that helps you and let me know if you need further information.
Thanks.
is there a way to may info just pop up in a smaller box so you stay on the search bar and can close what you are reading and keep searching?
Hello,
Please check the following video tutorial. https://www.dropbox.com/s/0qrbor8lq0ompxx/how_to_enable_sticky_button.wmv?dl=0Let me know your feedback.
Thanks.
Pre-Purchase question. is there a way to have ppl sign up to get access in this theme and or a way for you to message back and forth or is this just an open knowledge base theme?
Hello,
Thanks for your question.
- Right now, there is no option to signup people to access the theme. However, for user discussion, theme comes with BBpress forum option.
Thanks and let me know if you have any questions.
hey how do I make this logo bigger and the background of the bar white instead of dark gray http://findyourhomeshere.com/
Hello,
- For the logo we have allocated 3 column of boostrap grid layout. So, current maximum logo width is 280px. If you want to display a bigger width logo you need to activate child theme and customize header.php file. (Note: If you need customization support please let me know).
- To change bar background, please check the following screenshot. http://prntscr.com/qpjabkThanks.
Ok I understand that. What i mean is that when the webpage is in decktop view its small and when I make the screen half the size the logo triples in size
@gatorman: Replied your support message. Please check your email.
Thank You 
Hi, I am interested to purchase but may I know is it possible to have advanced search feature which can tick a few optins? Do I need to add on other plugin? Thanks
Hello,
Theme already packaged with advanced search feature. So, you do not need to add any additional plugin or addon.
Thanks.
Hi Xenioushk,
Now I’ve some Pre-purchase questions:
1) I need you to confirm: the theme is 100% RTL support.
2) We need to add some categories/sub-categories as dictionaries. Is it can be?
3) Is this theme support membership plugins? Paid membership pro and Restrict content and so on?
4) Can you add Ajax login/signup feature nearly?
5) Is the theme support Elementor and Gutenberg?
6) What about ads, is it support it?
Thank you in advance,
Tamer
Hello,
Thanks for your interest. Here go the answers.
1. Yes, theme provides 100% RTL support.
2. Yes, you can add categories and sub categories.
3. I suppose it will work with the paid membership plugin. However, I can not provide any guarantee on this point.
4. You can use third party WordPress plug for that.
5. No.
6. You can use third party WordPress plug for that.
I hope that helps and let me know if you need more information.
Thanks.
After updating the theme I am still getting the message that I have version 1.2.5 installed and need to update to version 1.2.6. Also, Woocommerce is showing warnings that the theme has outdated files. Any suggestions?
Also, is it possible to provide automatic update option. There is no FTP access on wordpress.com and the update of the theme requires to delete the theme and upload the new version (i.e. downtime and possible loss of data)
Hello,
Thanks for your message.
We are working on new version and release them soon.
Check the following video tutorial to get automatic update via Envato Toolkit API. https://www.youtube.com/watch?v=ZC68VigIbCQHope that helps.
