284 comments found.
Hi There,
I downloaded the latest update of the theme from themeforest, but you put an old version (6.4.2) of WP Bakery (js_composer) in the theme>interart>plugins folder. Can you please fix this because you’re changelog says you did. Thanks.
Hello,
We checked our theme package again. The latest plugin version (6.6.0) has already been included. Please delete the current old plugin version and install it again via Plazart Installation part.
Best Regards,
Hi there, Can you please unset my license code, since we have migrated our website to another domain, and the license code is still linked to the old domain. Thanks
Hello,
We are so sorry but we can’t help you in this case. Each license is used for 1 domain only. And you can change the domain within the valid support time.
Because your support license expired, you could not change the domain.
Please extend the support on Themeforest, then you can change the domain.
Let us know if you need any further assistance.
Best Regards,
i have purchased this theme and i am using it at one domain. now i want to use it again but its activation key is not working. its not good. when i have purchased it so why i cant use it again ? will you resolve it ?
Hello,
Thanks so much for getting in touch. Regarding your question, each license is used on 1 domain only. If you want to use the theme on another domain, you need to buy a new license. Or you can change the domain in Plazart Installation if your support license is still valid.
Best Regards,
Hi. I have an issue on our website where the Visual Composer is not saving templates. The save template button is greyed out. This template hasn’t been updated in a while, will it break anything if I try update the Visual Composer plugin?
Hello,
Could you please send us a screenshot of the problem?
Also, please send us the website login infornation via our email (support@templaza.com) or submit a question on our forum.
Best Regards,
Hi,
After installing the demo content WP Baker is really out of date. I also installed demo 1 but many pages are missing like this one http://interiart.templaza.net/dining-room/
Hello,
For the WPBakery Page Builder, we will include the latest theme version in the next update, or you can send us the email address. We will send you the latest version.
For the demo content, pls go to Pages and check it again. Or you can send us the website login information via email: support@templaza.com or submit a question on our forum.
We will help you check it.
Best Regards,
Hello,
I have just purchased your theme and for some reason when using the demo import feature with Child theme the following do you install TZ Interiart TZ Plus Gallery Pro WPBakery Visual Composer Revolution Slider Option Tree
Now I’m no novice on theme forest but surely this should not happen for a demo import? Now the import is stuck on media download.
I shall look forward to your response thanks
Downloading installation package from /var/www/vhosts/yespropertysolutionsltd.co.uk/httpdocs/wp-content/themes/interiart-child/plugins/tz-interiart.zip…
Download failed. A valid URL was not provided.
Function ot_stripslashes not exists. Please install and active plugin optionTree to continue import it.
Re-installed using main theme files which fixed the issue. Note to anyone trying to install on child theme, dont
Hello, how can I change the number of products to show on the store page, I WANT TO SHOW ONLY 12
Hello,
Pls go to Appearance > Customize > Woocommerce > Product Catalog.
Pls check it again.
Best Regards,
Yes but I can’t put the number I want to show
Hello,
Pls go to Theme Option > Shop Option > Then, you can change the Number Column Shop Grid.
Pls check it again.
Best Regards,
hi. how can i REMOVE the sidebar COMPLETELY? so every page is centered
Hello,
Could you please submit a question on our forum (https://www.templaza.com/forums.html) and send us your website for checking?
Thanks and Best Regards,
i did it yesterday with no result. i did it witha rpoblem with bread crumbs..
please check it. here is the info on top in the forum. my user name is knockymedia
License validated: Product Name: InteriArt – Furniture & Interior WordPress Theme Purchase Code: e70c7b13-61d2-4b35-a213-b7e55683f603 License Type: Regular License Purchase Date: 2020-12-04 00:00:00 Supported Until: 2021-06-05 00:00:00
Hello,
We replied your ticket. We tried changing the image on About Us page. It works normally.
Pls check it again.
Best Regards,
i have a small question before buying. i find the theme really amzing but for my client the woocommerce is note neccesari. so my question is there something that i can remove the add to cart or shopping option WITHOUT “damaging” the template?
the second question is small. can i change ALL COLORS?
Hello,
Thanks so much for your interest in our theme. I’d like to answer your question.
You can disable the WooCommerce plugin and use the theme normally.
For second question, there is an option for you to change theme color. http://prntscr.com/vvjn54
Best Regards,
Hello, i am looking at portfolio pages and it’s not aligning properly when portfolio pages are opened, portfolio stacks vertically not horizontally, is it something could be fixed? My clients have many portfolio pages and i need to buy this theme , but want to make sure it display items properly: http://interiart.templaza.net/portfolio-grid-3-columns/
Hi, as I understand, you want portfolio articles display horizonally? it means images has a landscape view, right?
yes, and it’s how your demo setup, but when page loads, you see images stacked vertically first, then when you scroll page down, it reloads properly. on page load: https://snipboard.io/4gJ2fi.jpg after scrolling page down: https://snipboard.io/VAvzcD.jpg it looks like a bug, need many portfolios and it’s essential for portfolios to display correctly on a page load. i tested Firefox and Chrome with the same results
Hi, we will check it again and let you know then
thank you, if it works as it should i would but it, but it’s a real problem now if portfolio pages not load correctly
Hello,
We have been checking it again and will fix it in the update.
Best Regards,
I need urgent action Why is my product page not display image. The images is displaying beside but the big image is not displaying. Check the link below for example:
=== https://lebanoncedars.com/product/extending-dining-cable-classic-dining-room-sets
And how do I remove the on sales on my website?
Hi,
I don’t know what you mean about the big images is not displaying o the product page. By following the link, I couldn’t see any issue. https://snipboard.io/ZpOSET.jpg
- Where is the On Sales that you want to remove? Please show me with a screenshot
Hi, i have been facing a very critical issue with your theme – it has been scanned for malicious links by Google Ads.
After weeks of digging and eliminating all factors – plugins, hosting, upgrades etc, we discovered the fault is in the theme.
We have even sent you screenshots because we found the links in your core wordpress xml files. I still dont have any response from your team. Can someone there pls clean this up & respond urgently.
I’ve been chasing the support team for the last week to resolve the malware issue in your core theme files. Last 4 days , i have received 0 response – are you even working on it; can it be fixed? no indication of any kind of way forward.
Hello,
We are so sorry for the late reply. We have already helped you delete these XML files.
Pls check again.
Best Regards,
I have a issue with zoom function, not working, https://albumis.ro/produse/tablouri-pe-panza-set-de-5-piese-150x105-cm/# I see other have same problem but they solved, so I need little help with that. Theme version, latest 2.9.2 Regards.
Hello,
On our demo, it is still working normally.
Could you pls extend the support and send us the login information? Then, we can help you check it directly in the backend.
Best Regards,
I am trying to update a site from version 2.8.1 to 2.9.1, but continue to get the dreaded “There has been a critical error on your website. Please check your site admin email inbox for instructions.” What could be causing this?
Hello,
You can try deactivating each plugin via FTP account to find if there is any conflict here.
Or you can check the error logs on your server to find the cause.
Best Regards,
what is wrong with mega menu when i try importing demo content it gives me this error message “Please install and active the Mega Menu plugin to continue import it.” but the plugin is active
Hello,
Pls submit a question on our forum and send us the website login information.
We will help you check it.
Here is the link for question submission:
https://www.templaza.com/forums.htmlThanks and Best Regards,
Hi. I Cant update to 2.9.1 version! I’ve the 2.8.4 version and my website crashed when I try to update.
Hello,
If you add the customization to the theme, pls make sure that you the customization to the website again after updating the theme. And pls update all the plugins as well.
Best Regards,
Font and Footer Option is missint in Theme Options.
Hello,
Pls update your website to the theme version 2.9.1 and check it again.
In this new theme version, we have already fixed the problem with Theme Option.
Best Regards,
Hello
We have the same issue on Version Version: 2.8.9. There isn’t a product image. Is there a new version to fix that issue or how can I add this into my page?
Best regards Christoph Marti
(How can I update this theme?)
Hello,
Pls refer to this article to learn about how to update the theme: https://www.templaza.com/blog/how-to-update-your-wordpress-site-safely.html
Feel free to contact us again if you need any further assistance.
Best Regards,
Hello,
Are you having a problem with the product images which are not showing?
Please download the latest theme version (2.9.1) and update your site to fix the problem.
Pls have a full backup of your website before doing any update.
Best Regards,
problem soflved after update to last theme version
Glad to hear that. Feel free to contact us again if you have any further question.
Best Regards,
Hello the slide video does not work, it is seen but suddenly it disappears, it has some special configuration
Hello Friend, Please create ticket at https://www.templaza.com/forums.html and send me your website information we will help you check it.
Thanks & Best Regards,
