45 comments found.
Hello, I have big problems with the template at the moment. On my website I use the elemt “blogger” to show the courses but it is not working at all anymore. All functions are right set and it must be a problem of the template at the moment. My support is finished right now and I don’t want to pay for more support when it is something that is not my fault. Please help! Thank you, Julia
Finally I found the issue and dissolved it!
Hello Julia,
Thank you for getting in touch with us!
You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
Hello,
Are you planning on adding a portfolio to this theme?
Thanks
Hello,
Thank you for your interest in our theme!
The template contains Portfolio blog style – http://rosaleen.themerex.net/portfolio-3-columns/
Also, you can create portfolio galleries using Essential grid plugin that is included in the package. Please check http://rosaleen.themerex.net/gallery/
Regards.
Support
Themerex Portfolio
Website
Hi Christine,
Thanks for getting back to me.
I wanted to keep blog and portfolio separated (possibly looking into making the blog password protected). The gallery is nice, but it doesn’t allow you to describe a project you’ve been working on, and add more images and video…
Thank you for specifying! We have passed your suggestion to our Development Department for consideration to see if it’s possible to include Portfolio CPT in future. We appreciate your feedback!
Regards.
Support
Themerex Portfolio
Website
Perfect! I look forward to hearing if they’re willing to make it happen 
I will keep you updated. Have a great day!
Support
Themerex Portfolio
Website
Still interested, any news?
Hello,
We deeply apologize for the delay. We do not work on weekends.
Portfolio CPT can be added with the help of our Custom Studio. To get a quote, please submit a ticket at https://themerex.net/support/ – choose “Get a free quote” category.
Regards.
I’m afraid a customization is over my budget. I appreciate the reply though.
Please review these themes with Portfolio CPT:
1 – https://themeforest.net/item/qwery-multipurpose-business-wordpress-theme/29678687
2 – https://themeforest.net/item/piqes-creative-startup-agency-wordpress-theme/23842356
3 – https://themeforest.net/item/inestio-business-creative-wordpress-theme/26305292
Regards.
Hi there is a problem with elementor update 3.2.1, if i update to this version of elementor i cant edit some widget as for example title or button style (the tab appear blank with no settings to edit) Thank you
Hello,
Thank you for contacting us!
The issue with the latest version of Elementor is not replicated on our side. Let our Tech support team have a closer look at your website settings. Please submit a Pre-sales ticket at https://themerex.net/support and provide your purchase code in the message body. This does not require support renewal. Our team will be glad to assist you.
Regards.
Support
Themerex Portfolio
Website
hello, I have a problem with the slider. on the smartphone the slider is shifted to the left and I do not know where I can fix this.
Hello,
Thank you for getting in touch with us!
Please provide your website details in the support ticket at https://themerex.net/support/ Our Tech Support team will assist you with the issue.
Thank you!
Support
Themerex Portfolio
Website
Hi there, How can I update the Slider Revolution plugin for Rosaleen? Thanks very much.
Hello,
Thank you for contacting us!
Please note that the theme includes Themerex Updater plugin allowing you to update all bundled plugins directly in the Dashboard. Please review the detailed instructions: http://rosaleen.themerex.net/doc/#installation_theme_update
In case you experience any difficulties in this matter, please submit a support ticket at https://themerex.net/support/ and get qualified assistance. If your support expired, you may use option “Presales Question” and provide the purсhase code in the message body.
Regards.
Support
Themerex Portfolio
Website
I have installed the theme and done with demo import. but with mistake i have uninstalled the theme. Now it is not accepting purchase code. Please help how can i reinstall the theme and import demo.
Hello,
The license key should be disconnected before re-installing the theme: http://rosaleen.themerex.net/doc/#domain_disconnection We have manually disconnected the key, please check the support ticket reply at https://support.themerex.net/ticket/34955.
Regards
I want to install this theme on my site? Can you check my site?
https://www.ilanekle.netHello,
Thank you for your interest in our theme!
Our template is a perfect solution for an online store. Please feel free to use it for selling different kinds of products.
Regards.
Support
Themerex Portfolio
Website
can i use this theme for a travel blog?
Hello,
Thank you for your interest in our theme!
Absolutely! The template is perfect for a travel blog. Whether you’re a blogger, traveler, or photographer, our theme is a great outlet to share your impressions with the world.
You may easily combine all the blocks and elements of the template pages with the help of Elementor that is included in the package and create any layout you can imagine with an intuitive drag and drop builder.
Regards.
ooh thankyou
You are welcome! Have a great day!
Hello,
Nice work
However I don’t manage to translate the name of the months in the posts section. Can you help me? Thanks a lot
Hello,
Thank you for getting in touch with us!
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/.
Thank you!
hello, great theme. my client loves the leafs, and i am looking for the link to buy the same picture leaf.. i cannot find from depositphoto.. can you help? thanks a lot
Hello,
Thank you for choosing our theme!
Please contact Our Technical Support Department at https://themerex.net/support/ They will be happy to assist you with your request.
Regards.
I updated plugins and now all of my sites text boxes are missing! I’ve already submitted a ticket can someone assist?
I still haven’t heard from anyone, and I’m becoming concerned. I’ve been working on this website for weeks and weeks, so excuse my impatience. I am just following up again!
After updating the plugins, the text of my website is missing, and the layout is no longer the same. I need someone to assist me ASAP! Thanks for understanding.
Fixed the issue!
Hello,
Sounds good! Glad to hear the issue is solved now!
Best Regards,I’m planning to buy this theme, however, when checking its change log it states it was never updated since Jun/2019 when released.
Are you guys planning to update it any soon? Is there any out of date piece of code, plugin or other stuff on the theme?
My concern is on how often it gets updated for security fixes and tech stack upgrade.
Hello,
We are currently preparing a new theme update, it will be released in a short while. The theme is updated as soon as there is a need to implement some fixes or there are any Wordpress, PHP etc. incompatibilities found. You can also receive new versions of bundled plugins whenever you need them contacting our Support team.
Best Regards,Hi, website is down cannot use elementor to modify pages because of Jquery can you please update theme ? Tkanks
Hello,
Could you please submit the ticket at https://themerex.net/support/ to get qualified help from our support team.
Best Regards,Hi sir, I have an issue I have installed it in my wp admin but the theme won’t connect and I can’t disconnect it as well because it states its inactivated but my purchase code won’t work. Please help..
Hello,
Your ticket was replied. Please check it. Thank you!
Best Regards,Worthless! Account in themerex is not working I have downloaded the theme and even if its activated its still not working. I have an eticket in themerex which I am not able to log in with not even with password forget its able. This is the most worthless theme I have ever purchased and the support should be through mail instead of an account with bad service!!
Hello,
Our support team is happy to help with the issue. Please reply to the support operator with the valid login credentials in your ticket #16050.
Best Regards,Hi guys. Is it possible to have the sticky navbar enable? tks
Hello,
Thank you for your interest in our theme!
Sure, it is possible to enable the sticky header. Please check this documentation link for more info http://rosaleen.themerex.net/doc/#header_faqs, http://prntscr.com/tj4ivo.
Best Regards,i
Hello,
Please feel free to specify your question/issue so that we can help.
Best Regards,I’m having several issues with the theme. Just curious of the normal response time of requests that are submitted?
Hello,
Support time schedule is Monday – Friday: 10.00 – 19.00 CET. We answer all questions within 12-24 hours, however in some cases a slight delay may occur due to our team analyzing and fixing the issue.
Best Regards,Any future discount
Hello,
Please submit the ticket at https://themerex.net/support/ into ‘Pre-Sales’ category for more info.
Best Regards,Great theme!
Thanks so much!
I love your themes do you have this with visual composer?
Hello,
Thank you for your interest in our themes!
This theme is built with Elementor. Unfortunately, this design is not available with WP Bakery editor. Please feel free to contact our Customization Studio for a quote on theme convertion to WP Bakery at https://themerex.net/support/ (select ‘Get Customization’ category).
You can also consider these themes created with WPBakery Visual Composer:
https://themeforest.net/item/health-coach-blog-lifestyle-magazine/19070706?s_rank=19 https://themeforest.net/item/gofit-fitness-gym-and-crossfit-theme/17704112?s_rank=21 https://themeforest.net/item/psychology-counseling-medical-wp-theme/16562811?s_rank=25 https://themeforest.net/item/alex-stone-personal-gym-trainer-theme/20793046?s_rank=10 https://themeforest.net/item/drpatterson-medicine-healthcare-wordpress-theme/22022431?s_rank=8 Best Regards,Any plans to add Gutenberg optimisation?
Hello,
Our theme is compatible with Gutenberg page builder. You can create new pages using this editor, though you can still use pre-built custom header and footer layouts.
All existing demo pages and layouts are built through Elementor Page Builder and should be customized via Elementor ONLY.
PLEASE NOTE! It is possible to switch between the page builders. Please use One page builder for creating/customizing One particular page/post/layout.
Best Regards,This is fantastic! Thank you for such a prompt and thorough response
Sure, happy to help!
