743 comments found.
Can i have a glimpse of user’s dashboard, what all the option he will have? And, is there option I use Elementor instead of Visual composer?
Hi This is a woocommerce based theme so it you register as a user on our demo you will get the user dashboard view.
Hi, I tried yesterday. Login option is available https://preview.redq.io/turbo/my-account/. But, register option is not available.
This is for the listing demo. https://preview.redq.io/turbo/listing/
Hello. I was reviewing the reviews of your template and just now that I was going to decide to buy I came across this opinion from two days ago: “Full of bugs, poor quality premium support. Is already the second review that I write, I do not understand why the first has been deleted. ” Can you guarantee that this template receives prompt support if there are problems with future updates to wordpress and woocommerce? I need guarantees to decide. Thank you
Hi Thank you for your concern over that review. In the review that client mentioned full of bugs bud did he mentioned about a single bug? the answer is NO . If you are facing any issue our support team will guide you to the solution. However if you are not trying to understand the issue and keep saying bugs and poor support then there is nothing we can do. our support team will guide you to solution if you are facing any issue
Hello. My support expired, but maybe you can help me with a fast reply. My calendar works only to the end of 2020. No month from 2021 can be selected from Home page or from the Listing page. At product level the calendar works fine, so the problem appears only on the general pages.
Is there an option to fix this issue? To set 2021 and so on in the calendar? I can’t find it. Thanks!
Hi We are not facing any such issue on our end. Have checked on our end an on our demo as well not sure why this issue is happening on your end. Can you please deactivate all other plugins apart from our theme related plugins and woocommerce and then check.
Hi! Thanks for your very fast reply. I’ve discovered that it’s a front-end issue, happening only on Safari. It also happens in your demo: https://preview.redq.io/turbo/car-deal/. Please test in Safari. December 2020 is the last month that can be selected by the user.
Hello. I’m not sure why this issue is not happening at your end also. I have three users claiming the same problem as I am. Here is a recording of my screen: https://www.dropbox.com/s/rvd4osjtwy27g2o/Screen%20Recording%202020-10-06%20at%2009.31.09.mov?dl=0
Hi We have also made multiple checks with different safari users on our team and it is working perfectly fine. Can you please open a support ticket and provide us with your site details and credentials so that we can check why this is happening on your end.
Hi! As mentioned in my first comment the support expired. I’ve also tested with 5 Safari users, and it only happens for 2 of us. So it’s very weird. This is what my Safari console is giving as error message: https://www.dropbox.com/s/n5v1tbw2nlrmxbc/Screenshot%202020-10-06%20at%2014.11.06.png?dl=0
Hi We have tried several times to replicate the issue on our end on safari. But unfortunately, we could not replicate the error. Hence if we do not investigate the issue, we will not be able to provide you with a solution. So please open a support ticket and provide us with your site credentials so that we can check the issue .
Hello. I appreciate your time, but as stated in my first comment, the support period expired for this item…so I can’t open a ticket.
Hi, please renew your support and provide us with your site details on a ticket so that we can have a look into the issue. We tried from our end to replicate the issue but we could not. Hence we need to check on your end.
Installed this theme and plugins, it has broken the site on a fresh install! Support needs to be quicker on urgent issues like this!
Hi yesterday was our weekend as mentioned on our envato profile. Our support team will respond today. Please bear with us.
Hello, Is it possible to rent items other than vehicles? Can we rent party items for example? Thanks.
yes, sure provided that the features that we have provided are sufficient for your party booking system.
does the theme support multiple categories (i have bikes, bicycles, atvs and want to present every category on its own).
Hi Yes, but in that you will have to create different listings for different categories. When you will import demo you will get listing based on one category and the rest you will have to create.
Is there anyway bypassing the cart? I want user to be able to pay without adding it to cart
Hi Unfortunately that is not possible via our plugin.
Thanks for your quick response. Now I would like to know the actual compatibility with woocommerce. In the description of this template you do not mention the supported version. Woocommerce has been getting updates very often lately. We need it to be stable with its template when we need to update it.
Hi Our theme is woorommerce based and it is supports the latest version of the woocommerce. We always ensure that our theme is compatible with the latest version of the woocommerce. And if any issue arises with woocommerce updates then we fix it immediately as a high priority and push update on envato
Do you offer a guarantee if I find that it does not work properly and I would like to make a refund of the total payment?
Hi We do provide refund as per envato refund policy. Please check the envato refund policy. Also not that our theme works as we have described on our item description and the features that we have shown are all available. If you find any issue please do open a support ticket and our support team will assist to resolve all your issues.
are you planning to make a new version of this template? I ask him why I need something to adapt it as a booking for reservations for rooms in a hotel. And seeing your template works similar … but I do not know if you will provide constant support for at least up to two years … if you have advice I would appreciate it.
Hi Our item is supported and we plan to keep this item supported for long time. Also thank you for your suggestion and we will try to add a hotel booking demo in future. There are quite a few of our clients using this theme for hotel booking. If the features that we have shown suffice your business requirements then you can easily use this theme for hotel/ room booking.
Hello,
I have updated to Turbo 7.0.0 and all related plugins (RNB to 10.0.2, Reactive, ...). So updated to the latest versions on a 1:1 staging copy of my active site, with the intention to move to that copy when all is ok. However the update breaks many parts of my website.
Is there any way to resolve this? As I have purchased the theme I would like to stay up to date for security reasons, but if the updates break my site this is not desirable.
I could not submit a support ticket as my support has expired. Now I have to purchase support because your update breaks my site? Can I email your support team?
Thank you
Hi By saying breaking many parts can you please send some details like screenshot or video of the issue so that we can have a look.
Hi,
Thank you. Below are the few things I already found.
- Car listing, is empty, even while reactive shortcode is still in there. Current: https://www.sparemobility.be/car-listing/ After update: https://www.sparemobility.be/v2/car-listing/
- Individual car page (product page) layout is completely broken. Example: Current: https://www.sparemobility.be/product/dacia-sandero-stepway-plus/ After update: https://www.sparemobility.be/v2/product/dacia-sandero-stepway-plus/
- Due to the broken individual car page I cannot even book a car, so cannot say if the order steps still work.
- Search for a car from the home page does not return any results. It briefly displays ‘nothing found’, then loads a blank view. Current: https://www.sparemobility.be/ After update: https://www.sparemobility.be/v2/
Hi,
We provide our after sale service via our support forum. Please contact via our support forum https://redqsupport.ticksy.com, Our support team will assist you if you face any trouble. We can assure you that all the things that we have shown in our marketing materials or demos are working very fine. Our support team will solve the problems if they find any issues that include in our marketing materials.
We’ve online documentation and other supporting details like faq, videos.
Hello,
As mentioned, I’m not able to create support tickets as support period has expired. The issues I’m seeing aren’t described in your documentation or FAQ. Can I email your support?
Thank you
Hi The issue that you are facing is not the usual issue that we can resolve without having a proper investigation. We will need to check your back end and will need to investigate why these issues are happening on your site. As on our end, we are not facing any issues like this.
Hi, I’ve got an error during import – warning failed to import action-group woocommerce-db-updates. Tried again with fresh WP install and same result. After importing nothing is visible since I am not able to assign inventory to products. I go to Inventory management and Choose inventories, select inventory and Update product, but Inventory is never assigned to it. Also, I see this error in the console – https://pasteboard.co/JpNErtO.png
hello. I have some pre sale questions
1. is it possible to set the price both per hour and per day? example if per hour is $10, and per day is $30. if I book it for 4 hours then computation will be $30 if I book it for 1 day and 2 hours then computation will be $50
2. can we disable the location?
3. in the admin panel, is there a calendar/booking management view to easy track and manage the booking/rental orders? or I only see the booking just like regular woocommerce order?
thank you
Hi 1. Yes, you can set hour range and daily pricing like 1-3 hours $10 per hour 4-23 hours $30 per day and daily price $30 per day.
2. yes you can disable pick up and drop off location 3. yes we have back end rnb calendar from where you can see the orders.
We are needing a theme where we can have pricing for golf cart rentals; 1 day, 2 day, 3 day and weekly pricing. Would this be possible in your system? Or could we make a daily price and have discounts based on how many days they rent?
Hi You can use day range pricing 1-1 day 2-2 day 3-3 day 4-7 or more days like this
I need support, you know already all the details after all my messages.
Hi sorry for our delayed responses. However our developers are trying to find the root cause of all the issues that you are facing. Hence it is taking more time than usual. Hopefully soon all your issues will be resolved. Please bear with us..
Hi,
Pre sale question: is it possible to allow the visitor to specify his custom pickup and dropoff locations?
I’d like to set up a taxi rental system.
I just checked, i can import demos but there is not “uber like”: https://prnt.sc/u5l7aa
Hi you will have to set it from back end. Can you open a support ticket and our team will assist you further
how change image on “header-body background” in demo-car-1
Hi Can you please open a support ticket with relevant screenshots so that our support team can assist you
Your support side not working https://redqsupport.ticksy.com/?envato_item_id=17156768
HI We have just checked it is working fine
The support for the theme is not good. they do not help to resolve issues with the theme. and they reply very late – sometimes after 4 days. so i do not recommend buying with this author.
Hi Sorry for the experience that you have with our theme. With latest WordPress 5.5 we had an issue on our theme. Our developers are working hard to resolve the issue and soon we will push an update. Please bear with us
I understand. but my website has gone live and the issues are pending over a week now. not good for my client’s business. expected better support service from the author.
Hi We are so sorry about the experience that you have faced with our theme. We will try to resolve the issues as early as possible. Please bear with us.
Hello, I have 4 tickets open in your support at more than 1 day, can you please take care of them? Thanks!
Hi Our support team looks at tickets on queuing basis and soon they will respond to your ticket. Please bear with us.
Hi, i buy the theme and make all the setup and import succesfully the dummy data but when i see the home page the search form its not displayed and the browser console show me this error “REUSEFORM is not defined”, any advice or help please?
Hello, From the plugin section you have to install and activate the RedQ Reuse Form Plugin.
