267 comments found.
where i can find the changelog?
Hi there,
You can see it here.
If there’s anything else, please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
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Mikado Portfolio part of
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Bonjour, j’ai acheté le thème et j’ai bien reussi à l’installer. je n’arrive pas à installer les demos, j’ai pourtant regarder les FAQ. pourriez vous me guider. Merci. Pierre
Hi there,
Please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
Support
Mikado Portfolio part of
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Hi, when trying to import XML elementor file for the powerlift theme the following message comes up:
Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator at webmaster@45fitness-co-uk.kd45fitness.co.uk to inform them of the time this error occurred, and the actions you performed just before this error.
More information about this error may be available in the server error log.
Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.
Any idea how to sort this please?
Hi there,
Please read these articles: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002246877-Recommended-PHP-Versions-And-Resources-And-How-To-Set-Them https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002330498-How-To-Solve-The-Technical-Difficulties-or-WordPress-White-Screen-Of-Death-Or-HTTP-ERROR-500If there’s anything else, please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
Support
Mikado Portfolio part of
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How can I change footer every page
Hi there,
You do have the option to add content within Appearance > Widgets > Footer Widget area
As well as you do have in our Powerlift Options > Footer settings for the footer.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
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how can I activate the slider revulation
Hi there,
Please note that Slider Revolution does come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is.
You can read more about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
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I can not import demo data for Powerlift theme I already check the help center but it is not work pls help me asap
Hi there,
If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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I have a problem, I have already uploaded my site to production but it sends me this metadata <meta property = “og: image” content = “https://powerlift.qodeinteractive.com/wp-content/uploads/2019/08/open_graph.jpg” /> with an image of you I can’t find where to remove it, I tried header.php and everything flies, could you tell me how to remove that metadata
Plis
Hi there,
Please fo to Powerlift Options > Social Networks > Opengraph and replace the image that is uploaded with your own.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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Hi there, we have an issue with the “contact form 7” plugin. After WP update to 5.5.1 our form stopped to send emails. The error in the browser console is: jquery.js?ver=1.12.4-wp:4 POST https://aikischoolbg.com/wp-json/contact-form-7/v1/contact-forms/1975/feedback 500
This is the link to our website: https://aikischoolbg.com/
Hi there,
Please try to update the Timetable plugin as well to the latest version.
Keep us updated on this.
Support
Mikado Portfolio part of
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Ok, we’ll try but this is not fair for your clients to force them to buy another plugin! These updates must be included in your theme!
Hi there,
If you need an immediate update of any of the plugins, please send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and one of our support agents will provide you with the latest versions.
Thanks.
Support
Mikado Portfolio part of
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Message sent! Thanks!
Hi there,
Thank you.
Support
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Sorry, but we don’t have an email from you yet! Please check your spam folder just in case. Thanks!
Hi there,
Could you please provide us with your request ID so we can check this.
Thanks.
Support
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As you tell us in your previous comment we sent you an email with the issue! We sent it to helpcenter@qodeinteractive.com with our purchase code in it! What do you mean with this: request ID?
Hi there,
You do get an ID of the mail, or simply provide us with your email that you have entered so we can trace your request.
Thanks.
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We sent our request from this email address: office@aikischoolbg.com
Hi there,
Thank you for this, once we check we can see that your request has been handled.
Thank you for your patience.
Support
Mikado Portfolio part of
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Facing trouble to activate the theme ….
I have requested here – https://helpcenter.qodeinteractive.com/hc/en-us/requests/63498
Kindly check and fix it for me ..
Thanks
Hi there,
Agent has been informed, your request will be answered as soon as possible.
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The Live Preview is not working. Please fix this ASAP so that we can check the theme before taking a purchase decision.
Hi there,
Thanks for writing in! Once we check we could access the website demo so possible there were some minor interruptions. Please try it out once again.
Thanks.
Support
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The Live Preview link is not working. I would like to review the preview before purchasing. Can you fix this so I can view the demo site?
Hi there,
Thanks for writing in, once we check now we could access the website demo so possible there were some short interruptions.
Thanks.
Support
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Hi! i got some problems with sending emails in both plugins, Contact Form 7 and NinjaForms. The Forms are sending but i never receive an email from them. NinjaForms save the Messages in the Backend but also dont send them further to my email. The settings of the Plugins are the same as on Websites wich sends email further to my email adress Why do i get an Error? If i want to change the Admins Email-adress my hole Wordpress gets an critical Issue page thanks for help
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
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Hi, i installed the theme > activated it > when i import demo content it goes till 98% and i waited for so long it did not finish to 100%.
the theme shows most of the demo pics and content… broken content https://ibb.co/PwvG2yX
now the main problem is with header, it shows me 2 headers on top. 1 is fixed menu button on top right and another menu will hide depends on scroll up/down. I want to remove that fixed menu https://ibb.co/Nrjrypd
another problem is my logos are not in correct position no matter i changed so many dimensions. Now in the above screenshot the logo placement is good but i dont know sometimes it shows only half logo
Hi there,
If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file.
As for the header, sometimes it may occur that menus appear as very long and with duplicated menu items – this issue can occur on demo import, especially if the Import button is clicked several times. In the event you run into this matter, simply delete the additional menu items.
Here’s a 3rd party plugin we found very useful when it comes to deleting extra menu items. It renders an X icon next to all items on the menu, and you can remove the ones you wish with a single click.If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
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i deleted the extra unnecessary menu items, but still facing the problem
Hi there,
We would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
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i did already . this is my ticket number 62658
Hi there,
Thank you, your ticket has been assigned and you will for sure get an answer as soon as possible.
Thank you for your patience.
Support
Mikado Portfolio part of
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Hi, i didnt get any support till now. its been 5 days.
i prefer to get refund
Hi there,
Sorry to hear this, usually our average response time is around 24 hours. Also, please, note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.
We have located your request and see that an agent has been assigned and answered your questions. So for any additional doubts you have please keep the conversation with our support team.
Thank you for your patience.
Support
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Hi awesome theme, super quick question. How do I have it that only one price is shown on the product page rather than a range eg $15 – $30 for example. I just want $15. Thank you very much
Hi there,
Could you please be a bit more specific. As if you set your product price that price will be displayed on a product single page.
So we are not quite sure which element you refer to.
Thanks.
Support
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Hi, thank you for the fast reply.
Heres a screenshot of the price variance I am talking about: https://prnt.sc/u9h029
Basically I just want it to show the one price as they are all technically the same price its just the sizing is the variant 
Thanks again.
Hi there,
Once we test this on our side if a variable product does have one price on all variables only one price will appear, so please check your variations. As well as you can read more about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
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demo content import help….. i need
Hi there,
Thanks for writing in!
If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
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I have purchase your theme today but i m unable to upload default theme which was shoen in live preview and im not able to edit it with elementor
Hi there,
Thanks for using our theme! Please read our article on how to install the theme and import the demo content.
If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
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Pre-Sale Question Does the elementor version work like it suppose to? I see a lot of people complaining about these issues. I dont want to purchase install the demo content and realize its glitched or not working out of the box?
Hi there,
Thanks for taking an interest! Our theme is both compatible with WPBakery and Elementor and you can choose from one of these page builders to have on your end. Everything is working for sure and if you at any point encounter difficulties you should know that you can always turn to our support team for help.
Thanks and let us know if you have any additional questions.
Support
Mikado Portfolio part of
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Hi there,
Once we check we can see that our support team has answered your request. So if you need any further assistance please keep the conversation with our support team.
Thanks.
Support
Mikado Portfolio part of
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Demo imported but is not lining up correctly, I put in a ticket on Saturday with no word back. I really need this up so I can begin editing it.
Hi there,
We have located your request and can see that an agent has been assigned so you will for sure get an answer as soon as possible.
Thank you for your patience.
Support
Mikado Portfolio part of
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Hi, Powerlift is already compatible with wordpress 5.5? Can we update without problems?
Hi there,
Yes, you can update your WP to the latest version.
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I have problem uploading demo data of Powerlift – Fitness and Gym Theme. The developer team had made everything you suggest in the manual and nothing happens. I´m late. We had put the php lines codes in .ini doc. We had tray using xml file and adding the code to the php file in order to resolve the conflict and nothing get better. Please help.
Hi there,
Please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
Support
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I already did it yesterday. I still have no answer
Hi there,
Thanks for writing in! We could not locate any request created by your Envato username so could you please provide us with your request ID so we can check.
Thanks.
Support
Mikado Portfolio part of
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