16332 comments found.
Hi, Is it possible to have the search functionality of the website to just look at the title of the products and not anything else. currently the results also bring out product if the search string matches the model of the product. I would need to restrict it to just title only search. I’ve already closed the auto-suggest so just need to make this look at title only. Thanks.
Hi, there is no such option, some code changes may be needed, please file a ticket on our support page if you need further assistance.
Best Regards.
HI, I see in your demo site. The image do not convert to webp. I check your site with google speed insights, the score so low
Hi, webp convert works fine, we’ve checked it and images are served as webp if browser supports webp.
Best Regards.
I use chrome 84.0.4147.135 on Windows 10, I still see it can not convert on page https://www.journal-theme.com/1/index.php?route=product/product&product_id=365 Which your page demo can convert? I want test performance
Hi, we don’t have Chrome 84, but in Chrome 85 on Windows 10 all images on that link are served as webp.
Best Regards.
Hi, When I check by developer tool of chrome, the name of image is webp but the type of image not webp. Then I check with google pagespeed, it show you need optimize this image https://developers.google.com/speed/pagespeed/insights/?hl=vi&url=https%3A%2F%2Fwww.journal-theme.com%2F2%2Findex.php%3Froute%3Dproduct%2Fproduct%26manufacturer_id%3D15%26product_id%3D360&tab=mobile I check on your demo page.
Hi, that image reported as not being webp is coming from a background option added to title for that demo, we’ll investigate this further and we’ll provide a fix for it in next theme update.
Best Regards.
Hi, product list (category) page contents are suddenly not showing. product pages are showing as usual but all of the product list page and footer is not showing. I need help. email support available? Thank you.
Hi, we are not aware of such issue, please make sure you have the latest theme version installed and then check your installed extensions too. Please file a ticket on our support page if you need further assistance.
Best Regards.
Hi, there are custom fields in Opencart so they shall appear in your register fields as you set them. This isn’t a theme feature, it’s part of the underlying Opencart system.
Best Regards.
hi, i am implementing bank payment API into my checkout page, its working on opencart checkout page, but when i apply journal 3 single page checkout it wont work, can you please tell me does journal 3 single page checkout page using different controller for checkout ? i am coding into catalog->controller->checkout->checkout.php and for journal checkout view page catalog->view->theme->journal3->template->checkout->checkout.twig
Hi, One Page Checkout files are different than the default checkout, please look in catalog/controller/journal3/checkout.php, catalog/model/journal3/checkout.php and catalog/view/theme/journal3/template/journal3/checkout/ folder.
Best Regards.
Hi, we don’t have any CLS issues that we are aware of, but we will solve any issues if reported.
Best Regards.
Hi, did you know how i can show on checkout the title of page pricacy policy? -> https://ibb.co/yyM8KkN
Hi, you may have changed the link color in Journal > Styles > Typography > [Active Style] > Text Links … try to use a neutral color that shows up on both dark and light background but ensure sufficient contrast ratio.
Best Regards.
I hava put this Journal > Styles > Typography > [Active Style] > Text Links ( 2F4363 ) and don’t appears it. -> https://ibb.co/s2hBXWG
Then you might have some custom code or other mods that change that link. Please file a ticket on our support page with temporary access to your setup and consult with our developers so they can see what’s causing it.
Best Regards.
Hi There! How do you remove the word trending from products
Hi, if that is a product label please look in Journal > Product Extras > Product Labels.
Best Regards.
Hi
My support has expired. I want journal version 3. what do i do? if i renew my support do i get the latest version to download? or do i need to purchase again at full price? pls advise?
Hi, you can download the new Journal 3 for free, the actual theme is free for all buyers, just the support needs to be renewed if needed.
Best Regards.
Is the journal 3 name shown in the picture your script?
I understand that I will get your script for 59 dollars and the webkul script for 99 dollars.
Is this the result from what I showed in this photo?
https://ibb.co/cbfjdx6Hi, that only shows that the extension is compatible with Journal, however Journal is not included with that extension and neither that extension in the Journal purchase, so you need to buy separate licenses for both the Journal theme and the Webkul extension.
However, as the extension developer claims, they are compatible and can be used together.
Best Regards.
Hi,
For some reason, on a main category, the subcategories which contains also subcategories, are not displayed in the filter.
I know you can’t display another level of subcategories, but those aren’t displayed at all.
Please see this screenshot.
https://speelgoedingelberts.be/category_displayed.jpgAs you can see, two categories (“Baby en peuter” and “Puzzels”) aren’t displayed in the filter.
Thanks! Jonas
Hi, the filter is based on actual products so if you don’t have products matching a certain criteria the filterable option will not show up. Do you have matching products in to those subcategories?
Best Regards.
Hi, both the two categories contains subcategories with products. (but no products directly in their category)
Thanks Jonas
Opencart does not show products from subcategories in parent categories. You’d have to assign those products to both the subcategory and parent category in order to see them, that’s how the system works, it’s not a theme matter.
Hi, Is there any way to only have the purchase button on the actual product page and change the other buttons on featured and category etc to view product so when a customer clicks the button instead of adding the product to their cart they are taken to the product page where they can click the purchase button from there?
Hi, you can hide any button from the product listing if you wish and then a click on the actual product would take you to the product detail page.
The add to cart button adds products to cart automatically if there aren’t required options to choose. There is a required options popup but at the product listing but this can be disabled.
Best Regards.
Can the display of wholesale prices be selectively activated by the status of a registered user?
Hi, there is an option in Opencart to only show the price if logged in, not for the wholesale price particularly, but you can hide html elements manually via custom css based on user login status. You’d have to file a ticket on our support page and consult with our developers for that.
Best Regards.
Can you provide admin and vendor account information?
Hi, you can access any of our demos with user/pass: demo/demo
We do not have a working demo with a multivendor extension set up, please consult with the developers of compatible extensions, such as PurpleTree’s.
Best Regards.
Is there a Google Reviews add code?
Hi, no but you can use the Blocks module, which is an HTML module, to add your own embed code of any 3rd party service.
Best Regards.
Hello My friends,
I use demo3. How to add multiple row section? For example: https://www.opencart.com/index.php?route=marketplace/extension/info&extension_id=32291
I need 4 rows for the same category products.
Hi, you just need to disable the Carousel mode from that Products module. The Carousel only works as a single row but if this option is off you get a grid of multiple rows.
Best Regards.
Hello,
Thank you for your message but i dont want disable Carousel.. I need multiple Carousel row 
Isn’t there a way?
Regards
Currently there isn’t, unfortunately. The carousel is only single row.
With the last Journal update our one page checkout keeps pause loading with every change made on the checkout page. (we use Stripe Payment Gateway pro). The developers of the stripe module said that there is an overlay loading that’s part of Journal which is causing the issue. This overlay needs disabling to stop the pausing when the checkout page is edited. Is this something you plan to fix as the stripe payment module is very popular with Journal theme users?
Hi, we have customers using Stripe payment without any issues, please file a ticket on our support page with temporary access to your setup so we can take a closer look at this.
Best Regards.
Hello, when journal is active as theme, frontpage is showing: Opencart 3.0.3.6 does not fully support PHP 7.4.8 version! However, if default theme is selected, everything works fine
Hi, try to login as customer and you will see some issues on the default Opencart theme, this can be an issue in Opencart default theme: https://github.com/opencart/opencart/issues/8148
Best Regards.
Hi, we’re not sure how you’ve gotten that since we can’t replicate: https://take.ms/uPa6M
Are there any particular steps you took so we can replicate?
Best Regards.
Through the browser debugging F12 copied the option DIV, When the option text description + price is displayed, the page is completely misplaced
I still don’t understand how the page is misplaced, but you can control the placement of the option name via the margin option in Journal > Styles > Product Page > [Active Style] > Product Details > Options > Push Options > Image Styles > Option Name > Margin.
Best Regards.
Right, but one section up in the Image Style you have the Spacing option which should add space around each option (including the option name).
Hi, We use paypal express checkout payment method but got this following errors. We contact opencart supporter and they tell us that is because of journal template. Can you tell us how to solve this error?
Error: Error: There was an error fetching the PayPal token at eval (eval at globalEval (https://www.lankiz.com/catalog/view/theme/journal3/lib/jquery/jquery-2.1.1.min.js?v=e2be8426:2:2536), :22:21) at ZalgoPromise._proto.dispatch (https://www.paypalobjects.com/api/checkout.js:1020:48) at ZalgoPromise._proto.resolve (https://www.paypalobjects.com/api/checkout.js:972:18) at https://www.paypalobjects.com/api/checkout.js:946:44 at XMLHttpRequest. (https://www.paypalobjects.com/api/checkout.js:1644:24) at Object._RECEIVE_MESSAGE_TYPE. [as postrobot_message_response] (https://www.paypalobjects.com/api/checkout.js:5243:27) at receiveMessage (https://www.paypalobjects.com/api/checkout.js:5279:60) at messageListener (https://www.paypalobjects.com/api/checkout.js:5301:9)
Hi, update Journal to the latest version and then enable Paypal in Journal > Skin > Checkout > Journal > Advanced and your issue should be solved after.
Best Regards.
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