65 comments found.
Before buying can we get the same look and feel as the site shows and is there a video tutorial available to guide us . Also Can we add same color and the way beauty forever is written on the home page.
Yes it will be same as demo, there will be documentation & video tutorials will be available for mega menu , filters/
Before buying i have one more question Does it have an option to add little description and slider to each collection . Thank you
Before Buying one more question does it have builder functionality for home page and collection page.
No, you can just use whatever section available by theme default.
Before buying have some query- 1. Does the theme have demo content to be installed 2. Does it have collections page 3.Does it have options to add color size etc. 4. Interface for adding sections to home page etc.
1)Sorry there will not be demo content 2)Yes there is collection page 3)Yes it has 4)Yes it has
Hello,
I purchased your theme a few months ago and I am currently building a site. I have noticed that the theme is not very functional in regards to the product description section. The product description is mumbled into one paragraph and I can’t use the bullet, multiple paragraphs, numbers, underline or even add images to the product description.
I need to launch this site early next week. Kindly assist.
Thank you.
Hi, Thank you for purchasing our theme,Yes some of them not closing properly tags, So layout will get broken. We will help you to remove that. Kindly send your store login details to the support mail support@wedesignthemes.com . We will help you ASAP!
Hello, I have granted you access as staff.
Yes, Thank you. We have Updated.
Okay thanks but it seems like the fix you made has broken the price. it’s not showing anymore.
Hi, Can we have screenshot please?
Done
Please send it to our mail address suppot@wedesignthemes.com
How can I request a refund?
You need to send the request from evato refund system.
Why I cannot access to Theme Support?. I need to know how do I change the Back to Top button design and how to activate the Slider WP License. Its supposed you give it to us for free?
Hi, Kindly, Confirm your purchase code through the right bottom form located @ http://themeforest.net/user/designthemes . so that we can move forward.
If you need your Purchase Code you may download it from your Theme Forest account > Downloads > choose the necessary product>Download>License certificate & purchase code.
Kindly refer the following links for getting clear idea.
http://support.wedesignthemes.com/knowledge-base/purchase-code-where-to-download/I purchased this theme and need support. I registered for your support forum but didn’t get a confirmation email. Please help me.
Kindly send your store login details, related screenshots to the support mail support@wedesignthemes.com, we will help this.
All sorted. Thank you!
Can I add my Instagram feed to the homepage with this theme ?
You need to use app for this!
Hello, i have some presales questions.
1) i see the demo that in the cart is not showing the basket icon… can i have also the basket icon?
2) can i have the the serach icon and the admin i con in the same line with the cart icon?
3) the photos of the special collection section can be adjustble in the size? like 1:1 ?
4) the photos of the products section can be adjustble in the size? like 1:1 ?
5) In the product page the add to cart button with the select options can be in the right of the website and be customized when i want to be the page?
6) the photo of the product page can be smaller?
Thank you.
I have some pre-purchase questions can you answer my questions before i buy the theme?
1) i see the demo that in the cart is not showing the basket icon… can i have also the basket icon?
2) can i have the the serach icon and the admin i con in the same line with the cart icon?
3) the photos of the special collection section can be adjustble in the size? like 1:1 ?
4) the photos of the products section can be adjustble in the size? like 1:1 ?
5) In the product page the add to cart button with the select options can be in the right of the website and be customized when i want to be the page?
6) the photo of the product page can be smaller?
Thank you.
All of your queries are possible but those tweaks required some additional customization work.
this customizations are easy to made by me without needing coding or you will help me to make it? I’m not a developer.
We will help but there will be customization charges!
Ok! But can you tell me how much you will charge me about the customization that i asked?
I really want to buy the theme.
1) i see the demo that in the cart is not showing the basket icon… can I have also the basket icon?
2) can i have the search icon and the admin icon in the same line with the cart icon?
3) the photos of the special collection section can be adjustable in the size? like 1:1 ?
4) the photos of the products section can be adjustable in the size? like 1:1 ?
5) In the product page, the add to cart button with the select options can be in the right of the website and be customized when i want to be the page?
6) the photo of the product page can be smaller?
It will cost $20/hour
Last question. Can i install any app from shopify store in your theme?
Yes, you can install the any app from shopify store.
Dear Team, we purchased your theme and have found few issues. We have sent an email with regards to that, this morning, can you please respond?
Thanks for purchasing our theme! We will check and get back to you!
Hello, I tried to create a support account but it never sent the confirmation email. I checked the other comments and sent over an email to support@wedesignthemes.com yesterday with a few issues with the theme. Please let me know if you received it.
Sorry for the delay we will check with support mail and get back to you soon!
Thank you
Hello, just following up on the support issue that was submitted to see if there has been any progress on the email?
We have replied to your previous mail! And just received the recent email regarding hover fix. Will do and get back !
You may have me mistaken with another customer. I haven’t recieved a reply to my email and I only sent one email with 4 different issues in it. I didn’t send an email about hover fix. My email was sent May 28, 2020, 5:18 PM, should I resend the email?
Sorry could you resend it to the support@wedesignthemes.com?
I just resent it
Okay we will check.
Good morning, any updates on the email that was submitted?
Your store url plz.
This was the email also Hello,
I recently purchased the Beaux – Cosmetic Store Shopify Theme (purchase code – 21635b8b-a766-43dd-8186-7faf869778a4) and we are having a few issues with the theme. I tried to register on support but it never sent me the confirmation email. Here is the information and the issues we are having: Website: https://audeswim.myshopify.com/ Just let me know what email to setup the staff account for Issue 1: The category pages aren’t flowing correctly and it has empty space next to every other row Issue 2: The currency switcher is not changing the currency when another language is selected. Issue 3: How is the newsletter connected to mailchimp or any other mailing provider? Issue 4: Where are the social media accounts showing? The footer doesn’t show all of them I have attached images as well
Please send the staff access & the above details to the support mail support@wedesignthemes.com.
Staff access sent, email sent
Sorry we tried but always leads to here: https://prnt.sc/sxts2w
I just resent the staff account
Yes got access! thanks you!
1)Fixed
2)Have yo done any changes in currency related things?
3)Newsletter using default shopify theme, if you want to integrate with mailchimp you need to us apps only.
4)Here you can add social links https://prnt.sc/sxuuv2
Please send your further response to support mail instead posting in this comment section.
1, thank you,
2, no we left it as it was
3, okay gotcha
4, thank you
Will do
Okay we will check get back on mail!
Hello ! I have just purchased this a few hours ago. Turns out i’m not comfortable working on this theme at all, everything is so slow comparing to another theme and i had a lot of issues with previewing (for example, a lot of wrong fonts etc). I would really love to get a refund for this please !!! Thank you.
Hi,
Sorry for the inconvenience caused. Kindly list out your queries where you causing your problems to our support mail: support@wedesignthemes.com We will ready and happy to help you with your issues.
Regards., DesignThemes Support.
Hello, Sent an email and still waiting for your reply on my refund request. Can you please help ?
We will check and do whats required!
Hello, i’d been in contact a few weeks ago with Ramamoorthi, who asked me to justify the reasons why i want a refund, to which i replied, no answers, i tried to write him again, still no answer. Please refund me quickly, i’m not going to let this go. I tried your theme for one hour only and NOT HAPPY with it, i require a refund ASAP.
We already requested your send the screenshots of respective issues with your refund request! But still we didn’t received those things.
I’m sending now videos to support@wedesignthemes.com
guys please I am trying to contact support but it’s not working. I need to register on your support site but I don’t get the registration email I checked everywhere.
please help
Sorry for the inconvenience , Kindly reach us directly at the support mail support@wedesignthemes.com
The theme doesn’t appear to be fully mobile responsive. The images do not adjust to mobile for full view of the image. Can this be fixed?
Could you send the screenshots of issues to the support mail support@wedesignthemes.com? We will help. Also share your theme purchase code.
Hi, Sent screenshots
Okay we will check.
Theme was not able to upload. Shopify stated “zip does not contain a valid theme: missing template “layout/theme.liquid”d”
Hope you are trying to install the core file that you downloaded from themeforest. You need to unpack the whole package after downloading it from Themeforest. On that extracted themeforest-beaux-shopify-theme, You can find files like Documentation, beaux.zip , Log.txt and Readme.txt.
You need to install the file "beaux.zip".Will you please tell me that this theme has inbuilt fixed header option or is it lack of this feature?
Hope you are asking about sticky header, Yes it has as inbuilt feature.
The link for the live preview isn’t working unfortunately. When will this be back live again?
Hi! I am not able to install it on Wordpress it states: The package could not be decompressed. The theme does not have the style.css style sheet. I have opened the zip file (beaux.zip) and uploaded into the theme and the error persists. Could somebody help me to understand what am I doing wrong? Thank you very much in advance.
Sorry , This theme will support only with Shopify platform , You can’t install it with WordPress site.
Great Work, Congratulations GLWS 
Hi TmdStudio.,
Thank you for taking the time from your schedule to drop me a kind note of congratulation.
Regards., DesignThemes Support. how do i contact support for a minor issue with my recent purchase
Thanks for your purchase! Kindly reach us via our support mail support@wedesignthemes.com.
